Great place in great location
Bed was very comfortable, location was great
Concierge and staff did not have great communication skills. Booked a tour through concierge, told to wait one place at a specific time for a red bus. All buses are red. No name given to us for the tour company. Ended up getting a concierge bus all to take us one block which we could have walked! A total waste of an hour!
The decoration at Gale Hotel is probably one of the most interesting things about it. The fact that it has all kinds of pictures of Miami Beach in the 1900's is really amazing. Also, the service and accommodations are just one of the best I have ever seen for the size and type of hotel it is.
We stayed in The Kaskades building at The Gale. Kaskades is a separate building from The Gale, but has all the amenities and then some. The bard was unbelievably comfortable, probably the most comfortable hotel bed I've ever slept in. The hotel is in the northern part of South Beach and is within walking distance of Lincoln St. shopping, the beach, and tons of restaurants. Also, Dolce, the restaurant in The Gale has great service and food.
The only problem we had was a small communication issue with the staff. When we first arrived, after check-in, we were told our room was on the third floor, but the front desk attendant forgot to tell us that our room was in a separate building. Again, not Abigail deal just slightly irritating to pull your luggage around the hotel, only to find out you are in the wrong building. Secondly, we asked for extra coffee cups for the Nespresso machine in our room and we were told twice that housekeeping would bring some more up, but they never did. Nonetheless, we had a great stay and will definitely come back.
Beautifully restored chic hotel
Loved ALMOST everything about this hotel....GORGEOUS desig- modern yet comfortable (I would like to hire their designer for my entire home), staff (was treated like a king at breakfast on the patio), ambience, location, restaurant, rooftop pool (jaw dropper). Even the music playing in the elevator was "choice"!
The only slight disappointment was the room itself. It was severely lacking in furniture and closet space. It was surprisingly sparse. Zero counter space on which to put anything. There was definitely room for a small dresser and a few chairs. Hopefully someone will read this because I'm 100 % certain I'm not the only guest that has felt this way. (The marble bathroom, however, was beautiful with a seductive shower that lured me in for at least 20 minutes! Sorry green people!)
Bad Customer Service
Nice hotel and good design
When I arrived they only had 1 bed in my room. I had called weeks beforehand to make sure this was not going to happen. I even paid an upgrade fee to get a room with 2 beds since I was on a business trip with a colleague. When they said they only had one bed, they said it was my fault because I used a third party site to book. The hospitality was very poor. They didn't' even make the arrangements to get us a cot.
Contemporary style and comfort.
See through bathroom door.
noisy and extra fee for an umbrella even when you
The place is in a extraordinary location, is very clean and the staff is awesome
The doors are so noisy you can listen when the people or the staff cleaning the rooms are around ,the bathroom is a mess with the water all over the floor if you need an umbrella in the beach you need to pay extra you only receive a seat and a towel
The bed mattress was so, so very soft & it just hugged you night
All of the ghost/hidden fees that I was hit with before I checked out & that what asked for in room size bed wasn't there.
The hotel has superb location, cool architecture, excellent restaurant. Rooftop pool is so perfect if you, for some reason cannot make it to the beach. Haveto mention the staff that at all times where so attentive and friendly. Will easily consider this establishement for my next stay in Miami Beach.
First floor rooms are slightly disturbed by the nearby lounge room, having live music in the evenings. Ask for rooms on second floor and above or ask for earplugs if you are in bed early.
I've stayed at almost every high end hotel in South Beach and the Gale/Kaskades has been by far the best experience. The property, amenities, and most importantly the staff was always helpful and a pleasure to interact with. We will definitely be back soon!
I have read the reviews below and wanted to provide insight: yes there is a nightclub on premise, so you do hear some bass around 11:30pm-3am on Saturdays. But you've gotta take into consideration, you're in South Beach, it's a loud vibrant city. You have some music/noise every where on the strip.
To loud night club in the gotel
Clean and well located
This hotel wants to be big but falls flat on so many points. For one is loud come night they place a night club on premises with out insulating sound proof , results you can't sleep. They play it big but fall flat in making you feel like your in a lux hotel.
Will be back!
The location was perfect, the staff was attentive and the rooms were high tech, modern and comfortable.
With a stay at Gale and Kaskades South Beach Hotel, you'll be centrally located in Miami Beach, just a 5-minute walk from Lincoln Road Mall and 10 minutes by foot from Lummus Park Beach. Featured amenities include complimentary wired Internet access, limo/town car service, and express check-in.
Based on 1,723 reviews
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