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Staff were all very young, the restaurant was very busy (a lot of non-resident diners, which suggests it has a good rep) and it was all a bit chaotic. However, they were all very friendly and very helpful. Our meal was perfectly edible, but unmemorable - perhaps because we were the last to be served that night and the chef had peaked earlier in the evening.... When we arrived, 8pm ish, all hot water had been used up - what came out of the taps was tepid (we did not complain as staff were all very busy in the popular restaurant of the hotel). The shower cubicle door was positioned so close to the bathroom door, and opened in such a way that it was a challenge getting in and out, especially for my husband who is tall and broad-shouldered!
Thestaff were great, The owner was great fun and made the stay really enjoyable.Food to die for all freshly cooked to order,rooms lovely and clean and comfortable.If you get the chance go and find out how great it is for yourselves. None
Faulty towers without the faults brilliant. We loved the ski lodge room. Food was excellent. Staff were friendly and welcoming would go again
Rowena's desire to please.
I chose this hotel to be near to relatives we were visiting. The rooms were clean and comfortable and the restaurant first class. The proprietor was helpful in every respect and I look forward to further visits in the future. A happy experience.
A fabulous place and I would definately stay there again - just for the delicious cooked breakfast!!
Esay to find hotel great staff good service and good food, a good size car park, will use again
Very clean, warm room, shower good, bed large and comfortable, food and service excellant. Good parking facilities. None.
The staff were very informal
Lovely bathroom, super shower Good breakfast Pleasant temperature in bedroom Would have preferred a King-size bed, but bed comfortable
Very Convenient - good location - good parking - nice room - Good food !
New Hotel so in great condition, on arrival the lift was out of order but I was offered to have my bags taken upstairs. Room Service was great and varied choice. No bad points
Clean modern surroundings. The room was strangely warm, despite the heating not being on. Despite a storm going on outside, I had to open the window to make the temperature bearable. Something you don't expect at this time of the year. Also, for a new hotel, there were several aspects which were already needing maintenance such as paint peeling off the bathroom door frame and yellowing of the grout on the tiles in the shower.
Hotel very modern clean comfortable and ease of access from M6. The sausages at breakfast were overcooked and had a herb flavour simple well cooked sausages.
Visiting friends in the local area There was no air conditioning in the room which is unaaceptable for a 4 star hotel. The food served in the buffet breakfast on the saturday was burnt which is unaaceptable for any hotel. The staff were not friendly at all - they did not ask if we enjoyed our stay and concierge staff just watched as we strayggled with our bags to the front door. These comments were based on just stopping in the hotel to sleep and have brekfast - i'd imagine that our experience of the other facilities may not score very highly either.
Restaurant and Leisure facilities Receptionists were very unwelcoming on arrival, very ungreatfull on leaving. Would suit Doctors practice!!
Very comfortable bed, friendly & courteous staff. Dinner was served without the stated side dish. Hostess said this would be looked at, but no feedback to me at any stage. Restaurant very overpriced for quality. Could not get VPN access via "free" ethernet.
the location was great with lovely surroundings and good facilities. Food was good, was was clean Had service charge added to the bill. There are so many rooms its like a rabbit warren, kept getting lost, very poor signage & lack . The price of drinks in the bar is extortianate
The staff were very helpful, parking is easy and breakfast selection is very good and tasteful The dining room service was poor and there did not seem to be a system in the bar, sign for charging to room but also swipe credit card, cleaned the pipes in the bar and then the beer was not available for 24 hours.
Grounds, facilities, location Could have done with a bigger room, better pillows, other eating facilities to be open longer at night as everywhere shut by 9pm except the restaurant and room service shut by 10pm.
The hotel staff were very proffessional in their approach, customer care was outstanding. Trying to find the hotel was very difficult. Using a sat nav was no help. Improved signage would be a great benefit.
Pool and leisure facilities, pool bar, environmental setting, numerous steps and various levels to access accommodaqtion in the wings - noise from accommodating a large 'footbal type crew' in their 'initimate dining room', very noisy and disturbing (chants during meals are not on0 lacked management discretion - some diners asked to be moved to a quieter location; lacked a feminine touch - more of a gentlemans club than a 4* hotel
The location of the hotel set in open countryside surroundings was relaxing
The staff were very attentive and the standard of the golf course. The decor of the communal areas was a little dated, but clean and tidy enough.
Excellent room, over a very special pub. Food was excellent and a fine selection on wines and beers. None whatsoever
The rooms are decorated superbly, with rich materials and colours. The facilities in the room are fantastic. The service is 'sopt-on' and the food is divine. The reception area is not clearly defined from the bar area. Another couple had access to our room - fortunately, whilst we were in the room.
Very friendly staff. Lovely welcoming hotel with relaxing atmosphere. The only thing I would say is the mattresss in the room was to soft I seemed to roll into the centre as my partner was heavier.
Manager and staff very friendly and helpful. Good quality breakfast. Shower screen in bathroom did not fit tightly enough to stop water leaking onto floor
Very comfortable room with lots of space and good views. Quiet location of hotel made it easy to relax. Obviously busy in bar and restaurant on Saturday evening confirming confidence in hotel. Toiletries not renewed after first night.
Had a most enjoyable lunch with friends. We all 3 chose different meals which were all served at the same time. I stayed on alone and found the staff very helpful and friendly While we were dining the bar was rather noisy. I don,t think the bar staff were aware how much noise it made when dropping empty bottles into container.
Great Hotel, wonderful, friendly and accommodating staff. Very high standard all over the hotel from the rooms to the service.
Excellent bar, restaurant, room. Staff very helpful, friendly and attentive Mix up with key coding delayed check in which was a minor annoyance
Friendly, welcoming staff with sense of humour. Good knowledge of local area and events. None
doesnt live up to its 5 star rating. Very overpriced accomodation for an inn - booking in took place in the bar and girl had trouble find our reservation, which had only been made the day before. Have definately stayed in better places for alot less money room and having spoken to another guest and saw their executive room, we then complained and were moved another room, which was executive and what we had booked in the first place check in and location
Very comfortable, spacious and quality fixtures and fittings. It was day 2 of opening and whilst the staff were very welcoming and entusiastic there were clear training needs. The side of the bath seemed a bit high, o.k. for me but older or infirm people will find it a bit awkward stepping into the shower / bath.
restaurant fully booked so had to eat in the brasserie, breakfast poor selection and quality, have written letter of complaint to hotel
the whole experience was great. the food was excellent
Pleasant and efficient welcome. Receptionist took us to our room and confirmed reservation details and extended the leaving time by 1 hr. The spa is separate to the main building so we had to venture out in the freezing cold to get to the spa.
excellent service esp restaurant staff
staff creaky floorbards
It was a lovely hotel. We didn't spend a great deal of time there - but the staff were delightful and the hotel itself was gorgeous.
Comfortable and relaxing
cant pick one individualy, it was all very good. No, it was a very enjoyable stay.
Very good and friendly staff Housekeping and breakfast extremely poor
The extremely helpful staff who were only too willing to go the extra mile for your comfort and well being
Atmosphere, friendly staff
The setting and atmosphere. No Leisure Facilities
politness of the staff Waiting for the lift, and the light never lit until lift was on its way, no stairs from 1st floor, espsecaily waiting for the lift. Noise of the raditaors in the room. Internet should be free, most hotels are these days. Lack of signs to brassire
Beautiful building, friendly staff and excellent facilities including super breakfast. Bedroom carpet stained and shower leaked onto bathroom floor however I reported this on the maintenance card in my room. I did feel the restaurant prices were a little high with little in the way of a snack or supper menu as a cheaper option.
Excellent service. Lovely room in old part of hotel- the Hall. Afternoon tea very enjoyable in sumptuous lounge. Evening meals expensive. Breakfast average. 'Cooked' breakfast luke warm.
Very clean, comfortable beds,excellent food and service.
We stayed for a Wedding and found the Hall to be steeped in history, loved the old features of the place especially the fireplaces. The staff were very helpful and pleasant. Food excellent, accommodation was excellent and we enjoyed every moment. Nothing at all to dislike.
Wonderful Jacobean building - though the room we stayed in was in the modern extension. Room large, well-equipped and comfortable.
poor experience - only redeeming feature was the quality of the breakfast. Otherwise didnt like much Service was extremely poor. Unfriendly staff - no offers of assistance. Things faulty in the room - tv and phone. Room service food was over priced and dreadful. Cold congealed chees on toast. I have written a longer review at tripadvisor.
A friend recommended this hotel to me. It is close to Crewe train station, about 5 minutes drive. beautiful landscape and ancient castle.
Central to travel routes, good parking Bar prices were pretty steep, 2 double vodka's a can of redbull & an archers and lemonade - £17 plus! Defeats the object of looking for a cheaper rate on the internet with such high bar/meal prices. Though the staff were extremely friendly and happy to help.
Easily accessible from the M1
Need good decoration upstairs where are the bedrooms.
The re-furbished areas are good The non-refurbished areas less so but efforts were made to explain and the price was fair
lovely room and beautiful hotel
We enjoyed the excellent food and the staff we were in contact with around the hotel were very pleasant and helpful. There is nowhere to answer in question 3 the fact that we were travelling as mother and daughter. ( This is not a complaint, just an observation ).
The food The internet service was expensive and difficult - you should offer something which can be used for more than 24 hours
Peaceful surroundings,and delightful grounds. Bar prices extremely high.
Room was large and well decorated, the bed was comfy and the hotel quiet Some other guests were noisy when going to their rooms late at night
The spa facilities were accessible and we were encouraged to use them The room was a long way from the reception and the corridors are difficult to navigate , signage could be improved.
very friendly staff, room was clean, the setting of the hotel is beautiful I used the gym and was surprised not to find desinfectant available and therefore people not cleaning their machines after utilisation. The room was very warm because the window only opens a couple of inches, which would get worse during warmer periods of the year
The staff were very friendly and welcoming, the rooms were clean and very comfortable and the selection of food at breakfast was good. in the double room that we had there was only only one tea cup between two of us
the room was very comfortable and the breakfast was excellent quite a long walk to the room
clean, tidy, great staff, friendly beer expensive when paying £95 a room
Convenience, I arrived too late and left too early to enjoy any of the facilities but what I did see looked impressive. Bed matress was too soft and springy - I didnt get a lot of sleep. Shower was pathetic. I was in a room next to a store cupboard and I found it rather noisy first thing in the morning.
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
The facilities were poor, needs updating Decor and poor quality food, ate out
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
Beautiful building and setting. Stunning main staircase with dome above. It was a shame the steam room was out of order.
Friendly helpful staff, beautiful location with stunning views and a wonderful entrance hall. A very poor sandwich served in the evening, and a long trek from recepetion to room.
close to shops. Good food. Reasonable price. Lovely ambience with all Christmas decorations well appointed and decorated bedroom. Too dark as lighting insufficient. I had to take my bag into the bathroom to find my dress! Main problem was the distance from reception/dining room. Nigh on impossible for an elderly or infim person.
location and facilities Unable to book in at 14.00hrs as stated. I had a meeting to attend in Manchester late afternnon and so was unable to shower and change. Ended up changing in my car in a lay bye.
stunning location curled up bar sandwiches which were sent back. alot of stair and the corridors are like rabbit warrens, difficulty finding our room as it was in a new block with no lift access there until you got to the new block. Not good if you had poor mobility
The room was very large and the furnishings lovely. The bathroom was also very spacious with excellent bath and shower facilities. Although unable to confirm an early check in until we arrived, the room was ready an hour early. The breakfast area was in a lovely room but the tables and chairs should be of a design more fitting to the style of the hotel and laid out better. More staff were needed in the bar in the afternoon, particularly as a wedding was taking place and all the guests entered at once. It was very difficult to get served.
Newly refurb'd and very comfortable. Well equipped room Made the mistake of parking at the rear of the hotel as signposts not so clear. A long walk in the dark with bags - I will know for next time
Surrounding countryside In need of a re-furb and certainly not worth the money
Staff friendly,food good,location excellent. We had to change our room twice due to poor location and heating not working,The restraunt had brown formica tables that made the room resemble a cafeteria,when we asked for steak knives to eat our steaks we were told there were not any.definately not a four star hotel.
Meals were fantastic, hotel and staff in top shape. Just sorry I couldn't stay another day and walk the exquisite grounds. Well done all!
We liked the location and the grounds of the hotel.
Friendly atmosphere, good quality breakfast with a vast choice of food Did not appreciate the spa being open to non residents and also did not appreciate the problems with payment following our stay. Your hotel have debited my bank account twice, which had i not been vigilent with my account may have gone unnoticed.
Offers a great location next to knutsford, which has great resturants, wine bars, shops and walks. Great to come back and relax in the spa. I think the breakfast is a little expensive.
Very pleasant and helpful staff throughout the hotel and quiet room that was requested was allocated even during a very busy period. Excellent rooms and leisure facilities. Bacon at breakfast was undercooked.
Good ambiance, good Spa facilities, very helpful staff, beautiful floral decorations,well maintained,modern, very clean and fresh. Could offer shuttle service into Knutsford for guests, or to Tatton Park for the Show. Renew daily bathroom toiletries and include body lotion or moisturiser,renew Tea/coffee supplies daily.
Friendly staff and good service
Pool was nice, although jacuzzis not working. Bar staff were efficient and friendly. 11am check out was good. Jacuzziz not working was disappointing. When we enquired about booking a cab to go to Tatton Park for the evening I was surprised to be given a list of numbers to try. I would expect a 4 star hotel to automatically call one for you. Bar prices were expensive.
A lovely 4 star spa hotel which could easily be a 5 star. Lovely surroundings and hotel itself had lots of cosy places. Possible upgrade on bathroom but like any hotel they are used so often that it is not always possible to keep spending the money.
The Spa was lovely and staff were very helpful. Only one set of towels was provided in the room despite having booked a double!
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
Fabulous atmosphere and amazing decoration. Unbelievably friendly service and the welcome decanter of sherry is such a stylish touch. Just great. Not a thing
Wonderful rooms with four poster beds in beautifully restored country house. Well designed luxury room and bathroom. Thoughtful touches - decanter with port in the room, nice selection for hot drinks, selection of dvds provided by the owners, complimentary wine won arrival. The host was friendly but unobtrusive and made us feel comfortable and well looked after. We were upgraded to the King Charles II room and it was fantastic, perfect for a romantic getaway.
This was an amazing place to stay. The owner is extremely knowledgeable about the history of the home and is eager to introduce guests to all aspects of the hotel. There were no negative spects to our stay at all, except the taxi service we had to take us to a nearby restaurant, sent a driver who had no knowledge of the area at all.
The most reeming factor of this hotel is the location. It is sufficiently close to Manchester airport wthout all the hustle & bustle. Accomodation was not very warm until the thermostat was located behind a chair. The restaurant was cold and the breakfast was not very inspiring. The evening meal was a disastor resulting in eating in the local balti house, which incidently was excellent.
the proximty to where i wanted to be & the great value for money
Quiet, comfortable & clean room. Separate from bar. Delicious bar food! Very helpful staff.
Good English breakfast, well equipped and spacious room. Member of staff being dismissed at breakfast, poor continental breakfast.
Good value for money. Pub menu varied and food of good quality, so we were happy to eat on site.
Very clean and comfortable room,plenty of tea and coffee available. Music a bit loud in pub next door.
Pleasant quiet room A little slow booking in as receptionist had gone elsewhere
Staff very pleasant and helpful. Breakfasts very good, very friendly cook. Only area of negative comment, a barman in the public house seemed to be unable to raise a smile, appeared pretty unhappy in his job.
Hotel in desperate need of refurbishment - inside and out.
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
1 night was not long enough to say
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
Convenient location in need of a makeover
Very friendly staff Old fashioned rooms, small bathrooms
Rooms where really nice, staff vey helpful. No aircon
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
Staff at the hotel were great. I wasparticularly impressed with the night porter who arranged a taxi for me to get back to the hotel when all other attempts failed. Very nice room with balcony.
Friendliness of the staff was excellent
good quality well layed out room
all the beds
The views and grounds were lovely. The majority of the staff were very helpful, efficient and friendly particularly in the bar and reception. It is not too well sound proofed, our sleep was disturbed by banging doors and large groups of male golfers who were a bit too rowdy and inconsiderate of others.
Great Gym and Pool, Lovely location & Great Room. Inability to give us the correct room service breakfast (failed both times we choose to have room service instead of going down to breakfast!).
Hotel well layed out and normally I'm sure with excellent facilities. We have stayed at your hotels twice in the last 14 days both times poor room quality has been rescued by excellent customer services. The room had just been refurbished and smelt strongly of tile adhesive. Housekeeping /maintenance had forgotten to return the TV and desk light. we were just told sorry -no offer of finding us a TV. Morning paper did not arrive.Hotels need to pay more attention to detail to compete with other chains
Loved using the pool and sauna facilities and fond the room spacious and comfortable I felt the price for bed and breakfast was much more than it needed to be. The add on for breakfast seemed alot in comparison with the price just for the bed.
Everything was excellent except for one thing --- the piloows were terrible!!!
Drink pricing and pillows were poor