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Friendliness of the staff and their ability to adapt to changing arrival time due to delays on motorway. They could not do enough. The room was comfortable and very quite despite being near a major road. Poor breakfast choice and had to pay extra for cooked english breakfast. Then the scrambled eggs where grey and luke warm...not nice!! This detracted from an otherwise very enjoyable stay.
The Welcome It would have been helpful if the e-mail confirming my booking had specific directions as to how to find the hotel - the point to leave the A34 - then the detailed directions
One of the staff kept saying 'no problem' when more appropriate responses would be 'very good' or 'you're welcome'
The quality of the room Didnt appear on the satnav and apparently it is a common problem according to the staff
breakfast, bathroom, flat screen tv annex room vey small, road noise
Teh ambience of the rooms was nice, the meals were fantastic though a little pricy.
Food was excellent, staff all very nice, the bed was clean & comfortable, but the bathroom was rather cramped, I dont know how very large people, would manage, Our stay fitted the bill for us, the only complaint was the bathroom,
Comfortable bed The room was very small and you had to squeeze round the edge of the bed to get to the other side. No chairs to put your clothes on at all, hence on the floor overnight and stained towels and bathmat. Overall clean though.
I was really very pleasantly surprised to find my room so comfortable and welcoming, and the restaurant menu so inviting. I'd certainly come again. Its location isn't perfect for north of Newbury meetings but ok if you factor in the distance.
Pleasant stay First floor mid corridor needs airing due to cooking smells from kitchen below. Better light blocking curtains/blinds over window (Rm 6) needed. Passing cars light the room up!
Staff friendly and helpful All areas such as stairwell,corridor,car park etc were scruffy and unkempt.The room whilst adequate was in need of a complete makeover.
Very friendly staff. Excellent food. Comfortable and quiet room. None
Good evening meals
Friendly Staff, Good Selection of food No shower in the room and a lack of hot water for the bath, so on 4 out of 7 mornings I had to have a cold bath, bed was slightly uncomfortable, poor tv reception
None Dirty, Nothing worked, could not have a shower, because wall fixing broken. Carpet in bathroom (Who has carpet in bathroom)? Worn and smelly. Cobwebs hanging from light fittings.
Very convenient location. Great restaurant, bar, and beer garden. Updated bathroom and overall very clean. Pleasant staff--good wifi. Bedroom was really small. We only spent the night and left early in AM so not an issue, really, but a longer stay would be tough.
Food was excellent, staff were friendly and efficient Rooms were adequate but no hiardryer, bin or glasses in bathroom. Carpet on the stairs was worn in places.
Good value;good food;friendly staff;comfortable rooms.