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Food was excellent, staff were friendly and efficient Rooms were adequate but no hiardryer, bin or glasses in bathroom. Carpet on the stairs was worn in places.
Good evening meals
Pleasant stay First floor mid corridor needs airing due to cooking smells from kitchen below. Better light blocking curtains/blinds over window (Rm 6) needed. Passing cars light the room up!
Good value;good food;friendly staff;comfortable rooms.
Staff friendly and helpful All areas such as stairwell,corridor,car park etc were scruffy and unkempt.The room whilst adequate was in need of a complete makeover.
Very friendly staff. Excellent food. Comfortable and quiet room. None
None Dirty, Nothing worked, could not have a shower, because wall fixing broken. Carpet in bathroom (Who has carpet in bathroom)? Worn and smelly. Cobwebs hanging from light fittings.
Friendly Staff, Good Selection of food No shower in the room and a lack of hot water for the bath, so on 4 out of 7 mornings I had to have a cold bath, bed was slightly uncomfortable, poor tv reception
Food was excellent, staff all very nice, the bed was clean & comfortable, but the bathroom was rather cramped, I dont know how very large people, would manage, Our stay fitted the bill for us, the only complaint was the bathroom,
The Welcome It would have been helpful if the e-mail confirming my booking had specific directions as to how to find the hotel - the point to leave the A34 - then the detailed directions
Friendliness of the staff and their ability to adapt to changing arrival time due to delays on motorway. They could not do enough. The room was comfortable and very quite despite being near a major road. Poor breakfast choice and had to pay extra for cooked english breakfast. Then the scrambled eggs where grey and luke warm...not nice!! This detracted from an otherwise very enjoyable stay.
breakfast, bathroom, flat screen tv annex room vey small, road noise
The quality of the room Didnt appear on the satnav and apparently it is a common problem according to the staff
I was really very pleasantly surprised to find my room so comfortable and welcoming, and the restaurant menu so inviting. I'd certainly come again. Its location isn't perfect for north of Newbury meetings but ok if you factor in the distance.
Teh ambience of the rooms was nice, the meals were fantastic though a little pricy.
One of the staff kept saying 'no problem' when more appropriate responses would be 'very good' or 'you're welcome'
Comfortable bed The room was very small and you had to squeeze round the edge of the bed to get to the other side. No chairs to put your clothes on at all, hence on the floor overnight and stained towels and bathmat. Overall clean though.
Extremely kind, hardworking and thoughtful proprietors. First class couple.
Nothing The noise and no apology. There was obviously a massive problem in the bar the night I stayed. The police and ambulance service were present and I understand that one of the guests was arrested. I didn't get to sleep until gone 3am. Later that morning, I thought someone might of apologised for the comotion, but nothing came, except for, a very greasy breakfast, cooked by a young lady who was more concerned about having a smoke and constant chattering on her mobile phone and telling whoever she was talking to about the problems and drama of the night before. A disgusting experience and I might add, a frightnening one too.
Privacy Room was slightly cold
Friendly staff. Reasonable price. Toilet in bedroom had not been cleaned. Light bulb missing from bedside lamp. Toilet and shower walls dirty. No bottled water available to purchase from bar.
Staff were friendly and I was made to feel comfortable
This accomadation had recently been taken over by two young ladies. They were very pleasant and proffesional, polite and helpful. The food which was cooked and prepaired by a local chef, was exceptionaly good, the food was fresh and home made. Top marks!! The premisses looks a little run down. But chatting with Kate and Clair, they told us that they were just about to have a complete refurbishment to be carried out within the next few weeks.
Clean. Friendly & helpful staff. Very quickly made a room available for our use even though the booking system had not passed on our reservation. Booking service did not inform the hotel of our resevation
The freindly staff and landlords made you feel very welcome. Considering they have only recently taken on the Pub, they made us as customers feel very comfortable. The bar was relaxed and made more so having some sofas to lounge in. We really enjoyed our stay. When we got into our room it did feel a little chilli, and could have been made to feel a bit more comfortable if had the choice of having the heating on if we so wished.