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Easy to book, clean and convenient as a stop during our journey from St Malo to Bordeaux. In view of the cost of the hotel, I do not draw attention to any faults.
This hotel was a good value for the money. The room was clean and comfortable. The hotel was surprisingly far from the city center of Saintes. From other reviews we thought it would be walking distance, but it was at least a few km!! We ended up driving in, but would have preffered a hotel closer to the restaurants, etc.
The hotel was near to Saintes, but in a very quiet location, so it was much more peacful than hotels in the centre of the town
Walking distance to Main tourist precinct. Free Parking & Free Wi Fi internet
The Manager and staff at this hotel were absolutely fantastic. They could not have been more helpful and even though it was only an overnight stay made us feel really welcome. This is not a luxury hotel and does not pretend to be, but it has all the facilities needed for a short stay. It is not very easy to find as the signs are really small guiding you towards it, but is worth it when you get there. We would absolutely recommend it.
We found the staff friendly and helpful and there was a good continental breakfast ready for us early in the morning
Basic hotel set in a zone with businesses, other similar hotels etc - ideal location and price for overnight stay whilst visiting Saintes, Cognac or various chateaux in the area. Hotel is 10k from Saintes so not practical to walk especially at night. There are a coule of restaurants close by the hotel but good choice if you drive into Saintes - we did not have a problem parking but imagine in July/August parking could be a problem in Saintes. Hotel has large, free car park, basic rooms, only one medium sized towel per person, but clean and with small t.v. Bathroom clean and adequate. Hotel breakfast very good value. Definitely a one or two night maximum stay hotel - area convenient but unattractive. Would have been good to have more than one towel per person in the bathroom.
Very impressed by cleanliness and layout of hotel. Reception staff very competent and friendly.
Very good breakfast, clean and bright rooms. The family room we had was huge ( 2 adults 2 boys aged 14 and 11)
Internet provision and the TV area in the reception was very useful. Very friendly,helpful staff. The room was refreshed daily to a high standard. Did not expect to find hairdrier or tea/coffee making facilities - this was not stated on the website - nice surprise No
Visited La Rochelle, and Cognac Price of room was dearer than booking price.
Short stay in saintes, lovely city. More basic than expected, stayed previously at Formula 1 next door and expected more for extra money.
A typical motel, great for a stopover, right by motorway. Clean, very helpful staff and tea/coffee making facilities. Excellent buffet for evening meal and good breakfast.
Nothing. The room was supposed to sleep three plus a baby, but was tiny. The third bed pulled out from under one of the single beds and already contained an earwig! Once pulled out there was no room to pass to get to the bathroom and once the baby cot was up there was no free floor space at all. The light was hanging off the wall and the room was noisy. This was the most expensive of three hotels we stayed in and by far the worst.
Convenient to motorway and easy to find, clean and functional, a good hotel for an overnight. Did not get the room type booked
Didn't stay long enough to judge, we chose it because there were rooms available for the date we had chosen
Reasonable value and cater for pets No non-smoking option
Food in restaurant was good. Location.
The staff was polite and came right away when we lost our electricity. The restaurant was good for a hotel of this class.
Easy to get to from motorway Had asked for a cot not supplied. The advert for the hotel said there was a children's playground this did not exist. Room was tiny.
The friendliness of the staff and the fact that I had free access to emials. No
Very central location. Quiet curtyard setting, with the exception of Saturday night. Car parking facility. Friendly staff. Carrying luggage to second floor on a steep and narrow staircase.
hotel staff very helpful, room plenty adequate for a short stay, central location.
We stayed in this hotel for one night on our way down to the south of France. It is located in the old city with many resturants close by. Easy access from the motorway. Will stay there again.
Central to Old Town No lift
It's position in the town
The Hotel was ideally situated. We liked the decor and appreciated the fact that the hotel was quiet and the staf non obtrusive. The secure parking was a bonus and breakfast was also good No tea or coffe facilities either in the room or in the hotel in the evening.
Clean and nicely situated. Room was very good and food very acceptable No
Breakfast was very good, with plenty of choice. Staff are very friendly and helpful.
The staff made my stay enjoyable as they were very helpful and always very curtious.
The friendly,helpful, approach of the manager. the clean room
Good arival process very helpful staff Parking outside rooms noisy in early morning
Friendly and prompt attention from the persons in charge. Free internet availability is a plus. A little bit far away from the center of the closest town.
Good location and friendly staff No particular dislikes
The location was very good. The bathroom facilities were below what I expected. Being allocated 1 croissant for breakfast was not acceptable.
We thought this was too basic for us, it was like living in a garage. Would hate to stay there in winter! Won't choose a Balladins Express again.
Very basic and quite noisy at times. Room very small but clean.
Hotel is situated very close to city centre - some traffic noise but essentially a comfortable, reasonably priced hotel with efficient staff.
Very handy location to break journey if travelling through France down towards the Pyrenees. Hotel just off the motorway. Very friendly and helpful owner. Good breakfast (6.50 E). Free secure parking. Hotel not expensive but rather basic; rooms are in small chalets. Can certainly recommend it for overnight stay. Rooms were small but clean. Shower too basic.
Excellent stay. We were staying only one night, but we really enjoyed it. Fantastic old style hotel in the countyside. Will call back again in the future!!
the service and cleanliness could have had a better breakfast
We thoroughly enjoyed our stay at the hotel - the room was large and comfortable and was very good value with helpful staff and a smashing swimming pool with all the facilities. No.
A completely comfortable and relaxing break with a lovely room overlooking the river For hotel of this type, wi-fi free should be in every room and breakfast too expensive
Beautiful hotel,good location on outskirts of cognac,good size rooms,we were given upgrade because hotel was nearly empty,nice pool but couldnt get into it as gate locked! Lovelly surroundings. booked this hotel for its restaurant,told it was full but they would book us another gourmet restaurant.On arrival nothing was booked because it was sunday and theirs was in fact closed, think they told us this so we didnt cancel booking.
loved the extensive gardens and wildlife in ponds in garden,this was on view from the plush dining room, and the free apples from apple trees. Also liked the food,the bistro menu was very good and reasonable for the quality of the food. utterly disliked the themed bedroom blue& white with all walls covered in white painted weathered wood complete with woodworm holes and anything they could drag in from the garden, old plumbing and a terrible en suite,saved only by the lovely private patio area right outside your door.
Excellent food, wonderful gardens
Restfull atmosphere - good food
The garden area. The room was by no means worth what we paid for it. There was only one small bottle of bath gel and one small bar of soap. Diners were segregated according to which menu they chose.
The location, gardens and restaurant are excellent. The staff very friendly, welcoming and helpful. Although wifi was advertised it was not available in our room. We would have liked tea/coffee in the bedroom. The shower in the bath was inadequate.
The ambiance, the swimming pool, the gardens and the food Breakfast was expensive at €19 each
Helpful and friendly staff and nice location. The map on the booking website was wrong but one telephone call to the hotel , which they answered instantly - no answering machines etc- and we were easily able to find our way. The food was excellent and good value. Very nice room. The price of the wine!! Tea and coffee making facilities would have been good.
Beautiful hotel in gorgeous surroundings. Very welcoming staff.
We loved the room. Have stayed several times at the hotel and love the different themes. The outlook at breakfast and dinner is superb. The two male restaurant waiters were helpful and considerate always. We didn't like that there were no hand-holds for the shower. We didnot have breakfast, only coffee, but we were charged for it which we thought was a bit mean.
Scenery was nice The food was not good. We could have very easily been locked out of the hotel for the evening. It was difficult to find.
Room was small, but comfortable. Excellent attentive and professional staff. The front desk arranged our cognac tasting and tour at Hennessy and Otard, both of which are walking distance. They also recommended excellent nearby restaurants. On-site breakfast was very good, setting is picturesque.
Friendly - good solid 3 star hotel. This is is excellent as a stop-over hotel as its in the business/industrial area I would not use it a main holiday hotel
Very quite and good to rest I think the information about driving to your hotel should be reviewed and GPS points given. The toilets next to your restaurant do give a the best smell, this was said to your staff but we only got a smile.
Plastic as matresscover
pool wasdte in bins as we arrived in room. Insufficient toiletres
Swimming pool was very nice after a long journey. Staff very friendly.
Rooms not bad Again this Mercure proved to be disappointing. The web-site claimed to have a restaurant - but this was an overprice snack bar. We were booked in for 2 nights but cancelled the second night
This was our second and more thorough visit to cognac. It is a beautiful town and we had several good meals in town with taxi back to the hotel. The hotel was very comfortable with excellent and helpful staff. The breakfast was very enjoyable and of good quality. The couple that we were travelling with would also agree. Slightly remote from the town therefore more conspicuous information is needed with regard to where buses or taxis can be obtained - especially for non french speakers. We have good french so this was not a problem for us but would be for non french speaking customers
The pool and breakfast facilities were good. We were in the region for a wedding. We were supposed to receive a bottle of cognac from the couple who were getting marrie dbut these were never put in our room and never passed on to us. Unacceptable.
When we arrived there had been heavy snow and the car park which is down a slope had not been sanded and was very slippery for both walking and a car
Great service and friendliness , brilliant location, just a joy I could not fault it
Incredibly friendly staff and a beautifully designed hotel; someting really special
very nice place, nice people, great food !
I liked everything - the service, the staff, and the evening meal was absolutely fabulous. I was made to feel very comfortable.
Location very good church bells
Fantastic Food, relaxed atmosphere. No sofa in room to sit on and relax or chairs only stools.
The personal aspect of the service. The wonderful design and the large range of features for such a small hotel. Its setting ina very pretty village. Shortage of good parking.
Very quiet village, we enjoyed eating dinner by pool, Nicely designed hotel. No lift
We stayed at the hotel as a stop over on the way up from Biarritz to Cherbourg. It's a shame we only got to stay one night, the hotel was gorgeously decorated and great facilities. We had a meal there in the evening and breakfast, both of which were delicious. If you like chic, hip, boutique hotels then I'd definately recommend Francs! We'll go back one day.
Nice room, friendly staff Meal on second night very disapointing for the price
great location, parking close by, free after 5.30pm
Friendly staff and very clean facilities None
great service, nice, clean room, super owner
THe convenience of the location to the city centre The bed was very hard!
Good location - walking distance from town centre and other attractions, such as Cognac houses. Air-conditioning in rooms. Parking was readily available. Rooms clean and tidy. Staff helpful and friendly. Rooms were very small indeed, but acceptable for a one-night stay in our case.
The staff was helpful and the breakfast buffet was good. The room smelled of mildew and was very basic. There was mold in the shower. It felt like a very cheap motel room in the US.
convenient for town, private parking breakfast although continental as expected, was rather mean.
Nice room, superb staff, reasonable walking distance to heart of old town and its attractions. Not the easiest to find even though there are the usual small hotel signs. Must pay for public parking near the hotel. Hotel`s paid parking worth the cost, but not much of it.
Te excellent people running the business, very friendly and helpful Leaving!
Welcoming,comfortable, very convenient for city centre.Relaxed atmosphere.
Good location. Superb staff and management, very helpful and service minded. No complaints what so ever. Nice quiet hotel, not much room for party and noise.
Very easy going place, very welcoming and friendly Parking. We know there was building work going on but it looks to us as if they need a proper car park.
Excellent value, very large rooms (we were given a family size room despite booking just a double room) and good food at very reasonable prices.
We had a chalet style room which was themed to a sea-side theme. It was well-decorated, clean and quiet and had a walk-in shower. We arrived a day early and tried to book an extra night but no rooms were available, but the receptionist was very helpful tried to find us a room in another hotel.Private parking, Overall a pleasant stay. Evening meal good. But restaurant not open at week-ends.
Very nice welcome. Helpful and friendly staff. Secure space for bicycle arranged. Great breakfast. Clean rooms and swimming pool.
the swimmingpool, the room, bathroom and the entrance to it is very nice. You can park your car near to the room. Most rooms are on the ground floor. There were hairs on the blanket, it could be cleaner.
The rooms were spacious and very well presented. The staff were very helpful and friendly and the breakfast was excellent No
Room was large and comfortable.
Nice courtyard with easy access chalet style rooms. Very French. No one around on our arrival at 6.30 Sun evening. Had to ring bell to wake up receptionist with pleasant demeanour who showed us the room then disappeared. Restaurant closed Sunday evening.