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We received superior room instead of standard with no additional costs. The room was nice and comfortable, well designed, really nice bathroom. The breakfast in the hotel is tasty with many things to choose. Staff is friendly and helpful. The hotel is well located, very close to the Stacione Centrale and metro. We will definitely choose the hotel when we are in Milano again.
Good location, good breakfast, nearby shopping area. staffs were cold, not so freindly.
The cleanness and facilities nothing
Мery nice design, all new, the room was very spacious, very nice modern hotel It was little bit cold in the room
Good service, nice room, colorful breakfast, all you need No
room was nice soap
Breakfast buffet, bed, cleanliness Strange shower solution with large see-through glass towards bed
Nice lounge area with light snacks in the early evening. No coffee pot in the room. But that's typical for Europe.
i booked for 2 standard double rooms and they upgraded to executive room the room was spacious with modern facilities. . especially bathroom was very good. breakfast was good and fresh. i had lunch at hotel restaurant as well the food was tasty as well. when i check in there is group tourists and it took long time to check-in. the receptionist was very unkind and he really annoying me. even i remember his name. but, when i check-out, the guy with glasses was extremely helpful and kind he was very busy though.
Great location in the middle of the shopping district.
The staff were very nice and helpfull The cost felt were high
we liked very much the staff. they were help us all the time. the room was very clean, the buffet at breakfast was very good we didn't like that this kind of hotel hasn't free internet in the room.
The feeling to stay in the same palace as Verdi. The history.
The service and the hotel staff The price, too expensive
Helpful, friendly staff. Good location. Comfortable and luxurious. I do not think that the breafkfast should be charged as an item on its own. It should be included in the price.
Peace and quiet no intrusion to privacy
The room was very european and historically beautiful with a marble bathroom, leather furniture and oriental rugs. The staff was great and went out of their way for us. Perfect location for Milan shopping and seeing the Duomo! The food at the bar menu was a bit limiting ( we did not eat at the main hotel restaurant). The more casual restaurant had music that was too loud in the evening, but it stopped by 11pm.
location, elegance, staff breakfast cost is excessive
great help in reservations etc by concierge
staff was very helpful and accomodating photos at booking.com indicated swimming pool, but ther4e is no pool. The spa was closed during our stay
I stayed for two nights the location of the hotel is exellent for somone who wants to do shopping in melan the colors and design of the rooms is outdated and the reception and lounge area is dim and lacks artificial lighting
The service was very good. The concierge advise very helpful. The location from our point of view was perfect with the shops and Duomo all close. We never ate in the hotel however I understand the restaurant to be very good.
Although we had a reservation for 3 nights, we've stayed there only one night because the conditions were like a 2 stars hotel.
Good location, helpful staff, decor and Trattoria Bagutta on Via Monte Napoleone The terrace on our room was a bit grubby, silly internet prices and no internet in room other than the tv.
reception staff wereunbeliveble bad.
Service is good, the location is excellent for shopping in Milan The classic number is not comfortable and very small, it was street view and it was very noisy in the morning.
1 Location is perfect for shopping! Just this! When they gave me the key from the room! The room was dirty! After they are changed the room! Air Condition system was broken! Lamp in the toilet was broken!
The bar and the staff there was a funny distinctive smell in the room and I don't know what was the cause.
I have always found the Carlton to have all ready upon my arrival. My room was available and all was in order. The staff is always very helpful and informative. You cannot beat the location of the hotel to the great shops. The one thing i find about my stay to need updating is the comfort of the bed. Mattress, pillows and possibly softness of sheets need some change. It is not the most comfortable.
The Spa The service at the restarant
Room was excellent with beautiful decor and amenities. Staff went out of their way to help and were vey friendly. Great food too.
the location, the service in general and the staff.. their very high price and their cuisine..
I like how friendly the Hotel staff is, how good the food is, the rooms are designed with taste and the Hotel is small so causy and nice. Not really except that the price is a bit high.
very good staff, always ready to assist you . breakfast could be richer
the staff at the reception, door men and parking attendant the service at the restaurant, room too small, price excessive
This is a beautifully done hotel with very nice garden in a quiet area but convinient.highly recommend this hotel to others Basically no but if the rate is lower will be more charming
there is nothing to complain at all..very kind and helping staff , excellent location , absolute value for money
petit déjeuner excellent Some rooms are not wel isolated, you can hear your neighbour like he was in your own room... a bit annoying...
Location Very freindly staff
Wonderful location and lovely room. Had trouble with WiFi that couldn't fix.
I stayed on the second floor and I would hear the underground train every time it passed. I did get used to it though. The sink and shower clogged up every time.
Beautiful hotel. Staff were very friendly and professional. Rooms were decent size and well maintained. Breakfast was fantastic with a really good selection. Located on a busy road with quite a bit of traffic noise. Not much of a problem for us as we were there during November and could keep the window closed at night.
Very friendly and helpful staff, their recommendations for food were excellent. Closely located to all the shopping. It was difficult to drive in that area of Milan because of the one way systems and get to the parking structure from the hotel
Great hotel, friendly staff, clean and comfortable. Location was very good and only a few steps from the Metro which was handy. Some noise from the Metro heard early morning.
Friendliness of staff, central location and very good breakfast
Rather exclusief for a Best Western Hotel - large rooms - excellent breakfirst No facilities ( sport , pool ..)
I liked everything to be honest nothing bad to say about the hotel as this the 2nd time we've been staying there.
The room was spacious, with beautifully vaulted ceilings & comfortable atmosphere. Breakfast was delicious The parking around the hotel is very limited & expensive
Please write at least 15 words Room service. Very unorganized
Location was perfect. Rooms very nicely done up. Got a great rate as it was pretty much @ the eleventh hour.
The room style and location Only the time of checkin and checkout
Excellent design, in room amenities and overall feeling, excellent location, but may get stuck in traffic to get close, so be prepared to walk "last mile" if you want to get there quicker, new and trendy Poor breakfast (charged extra 35Eur pp, without info that it is not included in price, not a value for money), little additional suggestion was offered - just menu handed, poor English of some staff (I guess they were not yet comfortable with their skills as hotel just opened), although express checkout was ordered in the evening, next morning had to wait for checkout, not yet many guests so hotel felt deserted
The hotel is realy unconventional and creative in case of design. Services are not coresponding to five star hotel. The pool, which is one of the main atractivness is closing too early (8pm). We changed the room because of broken leg of the bed and broken shower. In the another room was noisy a electric equipment whole night. There was 15minutes waiting for a breakfest table. The breakfest choice was limited less than usual three stars hotel, despite the cost of breakfest was 35E per person. Very far from to be satisfied...
The location of the Hotel Boscolo is perfect, nice designer Hotel The bathroom is much to small, the superiour room even doesn't have a bath, and the nice shower doesn't have much pressure on the water. The closets are very tiny and they are located in the small bathroom.The staff wasn't so friendly. The reception is just a table, so not client friendly. The seperate toilet is very noisy.
The location together with the view of the Duomo is, certainly, a big advantage! Also I'd point out a markable originality and cosyness of the rooms. Unfortunately, the level of service didn't meet our requirements. Thus, we waited for the in-room breakfast (consisting of omelet!!!) for an hour, giving constant calls to the room service and were almost late for the train after it. The change of the room also took quite a lot, something about an hour as well. All in all, they don't hurry to make guests' stay comfortable.
Location and staff was very friendly
pool, restorant problems with staff
Comfort, size of rooms, design, location and service Insufficient shelfing for putting toiletries & clothes in the shower area
te spa relax its very good,wen zou are tired of all dhe shooping in milani dhe spa relax is the beter thing in this moment. the staf it was a litele slowli
It like that it was in the center, near to streets for shopping
location reception sould be more polite.
Location is excelent. It`s near the park which is good jogging in the morning + near shopping street. Hotel personel is very friendly, I stay in this hotel everytime I visit Milan.
Location is good. The room was classic. The picture was modern.
Excellent location and good value Hotel nvery nice. No complaints
Perfect location Needs urgently a renovation. Looks old and tacky. Staff pretentious and rude.
very freindly staff and very helpful breakfast was good and generous and the location was very appropriate
Noise and maintainance even in midnight !!
Location and environment. Beds being too narrow.
Location near Duomo Restaurant clsed because of holiday.
The front desk representatives were helpful in giving us directions to nearby attractions. They also recommended a great dinner resturent for us! The hotel breakfast was excellent. None!
Excellent VFM 4 star hotel. Spotlessly clean hotel room, a very decent breakfast and a great location. In particular, if you are attending La Scala, then this is a superb location - only 700m away.
excellently situated for visit to Milan
the location of hotel ( very close shopping areas and duomo) the price they dont have a doctor small rooms
the location is perfect for shopping lovers! it was very quiet in the room, no noise. bed is comfortable. staff is nice. bathroom is clean the room was small but absolutely enough for one person.
I really appreciated that they let me check into my room early as I had just come off of an international flight.
Centrally locted, good price, high class hotel
Great and helpful stuff, nice breakfast, great concierge russian guy working in reception refuse to help with upgrade possibility on my arrival, but the Italian Lady took over and was very helpful and immediately assisted with providing bigger room
almost nothing there was not aircon, and it was hot. the sleepers were pityful, made of paper and resisted nothing.
The Staff & Location No
The hotel was very central and fairly quiet. The staff were helpful and friendly. We had the most apalling smell in the bathroom,which the manager said was atmospheric pressure!!!!. They did move us, but I think it was a problem in the hotel. The room was smaller than I would have expected from the web-site photos. The swimming pool was pond-like.The breakfast was not as good as other hotels that I have stayed in, in the same class.
location only. to snoby service, not friendly: not comfortable bed, very itchy blankets:room service who sneaks to my room and turns air-conditioner off-sign do not disturb was posted at the door.
excellent staff, prime location
Excelent location, near Duomo and various shops and restaurants. Room a bit small
location & comfort would not use it at rack rate. front office staff not so good
Location Room was very small. Requested larger room but none available.
It is very well located, at 100 meters from Duomo and 200 m from the Galleria V.E. Mattress was not in its best shape. It had two depressions that made the night difficult for a person with back pain. If it's your case, inspect the room before check-in.
Fantastic location. Small rooms and some grumpy staff, facilities somewhat worn.
Concierge not knowledgeable about city.
Location The walls of the rooms are draped with tissue which fills up with bacteria.Toilets were a little old. Some of the staff is grumpy
The hotel was secluded enough from the main busy areas of Milan Yes, the reception for UK or english speaking television channels was poor to a point where I switched it off. Could not even watch the news!
Too much noise in the night
good service good room, clean , good size room , nice food , very good location . It was all good to me.
We really liked the room: spacious, clean and nice bathroom. Good breakfast buffet as well. Street noise: loud tram passing by just in front of the hotel and windows aren't sound proof.
Friendly & helpful staff, location, and air conditioned room. The cost of internet access was too high - Very poor. I would recommend unless you need regular internet access.
The location of the hotel is good. Near to metro and tram stations. Near to shopping area. It is value-for-money only if there is a promotion. If based on the standard rate, then, it is not such an attractive option.
it is practical , i mean location wise, few minutes from down town. no complaints at all, for me everything is perfect, except one important thing: the elevatore: should be thrown away and changed immediately,
The room is so small and the price of hotel is so high
i am used to stay in this hotel everytime i come to Milano, but sometimes I avois staying because of the high rates. breakfast is not practical as it was presneted before ( like last year).
Nice room and bathroom. Excellent location near Central station. Room was noisy even when windows are shut.