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included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
Brand new Hotel next to airport!
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
New Hotel with all facilities in excellent order. Restaurant was very good None
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
It is close to the airport
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Close to the airport, spacious rooms A little too pricey
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
Helpfullness of the staff
It was clean and efficient.we only stayed overnight for our return flight from Lyon
Clean, comfortable, efficient, modern, excellent safe parking! no
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
locality and simplicity no tea making facilities in the room
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
No food or drink available on Sunday evening.
Room service excellent One female reception staff not friendly face
Nice hotel for overnight stay (or even more) on the way from or to the south. Very good to reach! Fastfood restaurants and shopping down the road. The restaurant of the hotel looked good, but with little children it was better for us to go to the "Golden M" (with big indoor playground!). Big parking place at the hotel, locked at night. We got a spacious "family room" which was very comfortable. We did not use the breakfast service which looked good, though. We would stay there again. One TV channel in German would be nice ;-)
Very easy to find; very conveniently placed to access town.Although next to motorway perfect soundproff
Very nice location; very good food at the restaurant.
The hotel is usually excellent in particular the front desk Howeverthis time there was a stain on the carpet by the bathroom door that had the appearance of vomit or something similar.. It had the appearance that someone would return to complete the cleaning. Otherwise each time I have stayed at the hotel I have been very satisfied.
The staff is polite,helpful efficient. inglish language improvment could be a great asset for your hotel.. N/A
Room service excellent Reception female staff not welcoming!!!
Staff going out of their way to help out when trying to resolve issues. Very courteous and friendly. Easy to communicate as they speak excellent English Only stayed one night - so cannot comment
there was an awful smell in the elevator
The lady at checkin was nice and helpful. everything. Definitely the worst hotel i ever stayed at.
Pleasant waitress. Good room.
helpful staff.The restaurant was superb if not a little pricey.The local towns were all closed due to the holiday period.
Cleanliness of the room and diner at the restaurant that was really good. The size of the room was a bit small for a hotel in this category
Location, comfort in rooms The restaurant was closed - even though we had stated in our reservation that we appreciate reservation of table for a dinner..... We visit france for your exceptionel food and vine, i.e. lack of service in the restaurant was dissapointing.
The staff were very pleasant, the food was good and the room very comfortable.
Advertised free inter net wi fi when in fact it was chargeable.
Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!
near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price
They had forgotten that we had booked a twin room
The room was celan, comfortable and close to the shops.
Acceptable quality /price ratio. Hotel is situated among big warehouses. Sad environment. Broken door lock (someone has opened it by kicking in the past).
Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.
Cheap and Cheerful. Good Restaurant at hotel. Hotel staff ordered morning taxi for return trip to the airport - taxi arrived exactly on time. In the middle of nowhere. Nothing around, if you arrive via taxi you are stuck at the hotel unless you order another taxi.
The location in proximity to the airport was its main feature. Breakfast was excellent but not inexpensive. One of the rooms labeled "non-smoking" had a very strong and unpleasant tobacco odor.
Warning - Ordered a taxi for the nearby airport at the reception. It showed out to be a no-meter taxi driven by a lady working for the hotel charging me outrageous euro 26 for a 3 minute ride from the hotel. Pushy servants in the restaurant eager to sell. Breakfast selection and quality is great but dinner is not impressive. The wine selction is terrible even if you go for the highest priced. I am disappointed when hotels like this try to use you as they know you are a first and maybe returning client. However I work in Lyon and this treat was not satisfactory. The hotel is your "local host" and their recommendation should be trust worthy inclusive the taxi. I expect to be able to trust the hotel and their recommendations.
Nothing They close at 11:00 PM. If you have a late flight (beyongd your control) you are done. Happened to me.
Handy to the airport Felt the rooms were small - basically utilitarian but no complaints for one night
The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.
Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.
Business trip. There as not enough explanation on how to enter and leave the security in the parking lot.
Friendly cooperative staff, simple food and clean hotel
Staff was nice and helpful: shuttle was not available and the lady at desk worked hard to get me to airport. Limited Hours from/to airport shuttle should be mentioned in your website before you make reservation/payment: it helps in decision making. Internet connection was good Room clean, bathroom, toilet clean....but found couple of hair on pillow!
Simple. essential but well located for Airport acess, 10 minutes with no traffic. Missing any bath curtain for having a shower. Having a shower in the bath tub may result in swimming pool in the whole bathroom.
Initially, the staff seemed abrupt and disinterested. Later, in the evening they mellowed and it was OK.. I had to keep reminding myself that I has booked a 2 star hotel intentionally. No shower enclosure or curtain. Mold around tub.
Friendly staff, resolved shuttle problem satisfactorily. Good dinner at restaurant. I reserved on the Internet, because a shuttle to the airport was available 7 days at all hours. On arrival, there was no shuttle on weekends, which is when I needed to get to the airport. I should have been informed of this. Staff finally sent a taxi with no charge, which helped to resolve the problem.
Close proximity to Lyon Airport Yes, no help to room and could not find the light switch to light the hall to my room let alone find the keyhole at door to get into room!
Staff was pleasant and polite The main reason we booked your hotel was because it had a shuttle to the airport. Though the shuttle picked us up in the afternoon, there was no shuttle available the next morning at 5AM when we had to leave for the airport. We had to pay extra for a taxi.
It was quiet and internet worked On the website, it is said that it is close to the airport and that there is a free shuttle. And this is the reason I chose this hotel. However, I arrived too late and left too early to take advantage of free shuttle. The taxi was almost 40 Euro. Next time, I think that I'll stay in a hotel in downtown Lyon.
The room was good They booked the cost for the room on my card twice, not solved yet (5 days after checking in)
Large quiet room. secure parking. Excellent restaurant
The owner was very friendly & helpful. We also liked this hotel as they had free parking at the rear of the hotel. The windows weren't double glazed so there was a down draft through the window, making the room chilly. When we realised we could close the shutters this did help.Also the bathroom although being very clean & modern was extremely small.
Rooms rather small and squashed, but cheap, quiet and clean Barhroom very small and cramped