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The breakfast choice was very good The bed & pillows were very hard
It was convenient to the M62 The Television did not have cefax, Breakfast was extra
The hotel was quite good in all areas I thought the quality of food for dinner and breakfast was very poor
Really helpful staff Hotel is shabby and needs updating
Hotel location close to city and highway
location and pool
The calm air and proffessionalism of all the staff, made me feel very welcome and secure. The checking out time could have been a little later at the weekends.
The hotel was warm, friendly and clean. The breakfast was particularly good as it was cooked fresh.
Easy to find, be easier if direction of travel on M62 was mentioned Radio facility did not work
Well mannered helpfull staff.Good facilities and set just out of town away from noise.Good standard of cleanliness Menu in restaurant not very accomodating.Not a lot to choose from
The staff were extremely helpful, polite, and welcoming on every level. the rooms were very warm and very clean, and we had an excellent nights sleep. The breakfasts were freshly cooked to order and there was plenty of variety. The hotel was very close to the town centre.
Good breakfast, excellent staff, clean and comfortable room. No bar or lounge.
Attentive and eager to please staff. Good breakfast Central location makes for easy walking to town centre Some aspects of cleaning.
The staff were very welcoming and helpful eg we were able to leave our luggage and pick it up later. The room was clean, quiet and pleasant and the facilities good. Nothing...all good
The staff were excellent, made sure everything was to our satisfaction. Nothing
I found the cambridge lodge to be in great location, staff friendly and room very clean and comfortable
Very central, friendly staff. Comfy room. None whatsoever
helpful staff, lovely and warm on a freezing weekend, comfey beds, and central to city. no bar, but reccommended great real ale pub 5mins walk away.
Hotel needed some TLC around the edges but staff very helpful. Good value. Furrniture in the room needed updating.
Pleasant staff, comfortable room. Good breakfast, good price. Central location None
The bathroom The attitude of the receptionist
the room it was clean and tidy and comfortable
Lovely hotel, staff very nice. very good value for mony especially as breakfast was included in the price.
restaurant was great didn't like the shower in my room as it was set up for a wheel chair user so didn't go up very high.
prego restaurant small room
Quietand it has a very good restaurant.
no one rushes you food ha improved we were fine but others were maoning how long it took to get the eggs for their breakfast room 101 we had we arrived about 20 hundred hours window had been left opened net curtain was out of window and wet and heating was off we were tired and cold after a 6 hour journey my husband had to climb on chair to close window and he manage to turn heating on fire alarm went off when in bath but no one annouce it was false alarm got out quickly and then fire alarm went off
The room was very clean and the beds were fantastic.
The cooked Breakfast was warm / cold
Size of room and bathroom as well as comfort staff very helpful
Easy to find and a very friendly reception Pillows were very uncomfortable. Radiator was either full on or full off, making room either too hot or too cold. No restaurant in hotel - only the Italian linked to the hotel, which had a 1 hour waiting time.
I wanted a comfortable room in pleasant surroundings and quality food. This is what I got. No.
Rooms really had a fresh smell The wifi internet connection only works at a few rooms, access is arranged in a old fashioned way.
The staff were very helpful
We were very impressed with Chris on Reception. He could not have been more helpful in sorting out a room for us. All staff were very courteous and we enjoyed our stay with you.
Staff very good, the hotel was spotless and the service was very good The Matress on the Bed in our room was very uncomfortable causing us to wake on and off all during the night
Very nice hotel that is close to town and just off the motorway. The room was very clean and nice hot shower - all added up to a great nights sleep - topped off with a great breakfast.
The breakfast facilities were very good, staff were efficient and the full English breakfast was excellent Loose toilet seat. Faulty radiator valve,.
The location of the hotel and the attached restaurant are the main attractions for us. This was our third stay at the Briar Court in as many months and we use it as a convenient stop-over enroute between Essex and Fife. There seem to have been computer related problems with our reservation made via Booking.Com in that the requested rear-facing ground floor rooms (2) were not available due to "weekend cleaning staff leaving some rooms unprepared." This minor issue was resolved to some extent but I got little sleep that night as the allocated room was facing the busy main road.
very central, easy to find, food was very good and reasonably priced. drink prices were more expensive than other establishments around this area.
the hotel was very central & on site parking was available, the breakfast was perhaps the best "english" I have ever experienced the room was a bit small & dated
the meals were great
Friendly staff, good beer, big breakfast (couldn't eat it all), excellent location for Picturedrome i.e next to it! Car park is a bit tight but I managed to squeeze into the last space. Anyone arriving after me would have struggled.
friendly staff who changed our room from the attic area to first floor rather old fashioned and dowdy
Chosen on the net No
The hotel met all of my expectations no
the food was lovely and staff very friendly. n/a
very enjoyable. The hotel provided a fine menu for an evening meal but what impressed me was the attention to detail in the room. No
Plenty of good wholesome food in large portions. The room was far too hot and a little noisy.
Due to the fact that the swimming pool was closed and my collegues from work booked the same rooms at the same price but included breakfast and ours did not I rather hoped that a discount would have been offered
The pool and gym facilities were an added bonus and very good. We got upgraded to a larger room but unfotunately it was a smoking room - to be fair, as we were only staying one night it wasn't a big deal but it would have been nice to have been asked if we minded being in a smoking room as we would have declined the upgrade.
Leisure facilities Price of breakfast!
excellent accessand staff
staff really helpful and friendly standard of room service food disappointing especially the childrens food. Also the attitude of the ? hotel gym members a bit brusque.
The gym. Does not strike me as being particularly worthy of the difference in price when compared to a Premier Inn, which has more ambience in their Beefeaters/Brewers Fayre (attached) restaurants.
it was convenient for our travelling, clean tidy and friendly just that the leisure facilities were not open
I liked the swimming pool and suana facilities. The staff was also very friendly and the it was a very good value for money. the furniture and decoration (particularly of the room) was not up to the normal standards of Holiday inn.
very clean, good situ off M62 food was Ok not brilliant
Convenient, comfortable and plenty of free parking unfortunately there was a smell from the drains in our bathroom
The area and appearance
Close to the event we were attending at Brockholes and the warm friendly atmosphere. Noise from upstairs and outside car door banging.
It was lovely & warm The shower could do to be a bit more powerful!!
The high level of customer service
The hotel is clean and quite adequate for an overnight stay. The room was a fair size and in good order. The only negative comment is that the bed was very uncomfortable (old and poor quality mattress) and the duvet was quite small for 2 adults to share. See above.
enjoyed a weekend and was value for money with good staff
Room was pleasant and clean, staff were freindly and helpful - Evening menu was varied & the food was excellent
It was good to stay at a hotel where the atmosphere was relaxed and also have the added bonus of polite staff There was nothing I didn't like
the food and steak was fantastic - he room itself was rather small but very cosey It was a shae we had to be out by 11am - but hey ho all good things have to come to an end
Very friendly and helpful staff. very happy - everything was ok
They had their heating on as one would expect and it was very warm inside when it was minus 8/9 outside. The buildimng did not look new so we were impressed with their heating system!!
Location and friendly-ness of staff
Excellent rooms and food
The food is superb and the atmosphere in the hotel is relaxing. All the staff are very friendly and helpful We would have preferred brighter lighting in the room - with only one reading light and very low room lights two of us couldn't read at the same time
The location was very good, the standard of equipment within the room was very good. Black hairs in the bath and on the floor in the bathroom, the noisy extractor fan from the kitchen, the very poor quality of the breakfast, which was pointed out to the receptionist, but i have never heard from any one regarding an explaination or appolgy.
The staff were very friendly and helpful the hotel itself was very clean and smart in all aspects. The best three star we have stayed in .
I was made to feel very welcome from the moment I arrived. It was so nice to be shown to my room which was very tastefully furnished and comfortable. Standard of food and choice was very impressive - excellent service from arrival to departure.
Friendliness of the staff. Also more than enough staff to cope. Standard of food. Conveniantly located for what I needed. Bar area too noisy to be able to have a quiet chat.
Good Breakfast Room was advertised as a double, but with access to only one side of the bed this was not suitable for double occupancy and was cramped for unpacking etc.
Very good quality of food both for dinner and for breakfast Nothing
Staff freindly but unantrusive,resturant very good,on the whole a realy nice experience. Nothing raely.
Breakfast was lovely and staff were friendly Room was a bit hot and bathroom needs updating
The breakfast was excellent and the staff very friendly The en-suite bathroom was a little shabby
the staff were so friendly and willing to help, with smiling faces. The staff made us feel special and we appreciated all their efforts to make us feel welcome and comfortable.
On arrival, although I had confirmation, the Hotel advised me they had be on a more expensive tariff- they could allow me to stay @ £84.50. I showed them my confirmation and they agreed to honour the rate. Needs to be sorted as told this has happened on a number of occasions
Ease of use, all necessary facilities and excellent staff Nothing
Reception staff was excellent - welcoming, informative, friendly and business like. The room was spacious and clean. Large, comfortable bed. Breakfast in the dining room was very busy. We had to queue for 15 mins. Then after the starter we had to wait a further 10 mins. For the main course to arrive. Staff were apologetic and did their best.
The staff were very friendly and very helpful in sorting out our room to a family and did all they could, we were very grateful We arrived at 10.00pm having left home at 6.30am, we arrived to find that we had only a double room not a family, due to the online booking, we were not impressed!
Friendly staff good swimming pool rooms high standard Breakfast over cooked and dry not worth the money
Room large and clean. Extra heater were available in room. Availability of lift for guests use. Freeview channels available. Staff very polite and arranged for additional pillows to be delivered to room. Strong smell of paint (hotel having redecoration work, notices were clearly placed around hotel.) For family room it only had one chair and a small tv set. Pillows awful (using one was too low and two made sleeping impossible, would consider taking own pillows from home if used any premier inn hotel again). Hash brown or similiar would have been a good addition for our vegetarian daughter at breakfast.
Good staff interaction. Badly needed air conditioning in rooms as very hot in rooms
Very nice very friendly Not enough towels in our room and didnt notice till it was too late Pub on sight shut early (before 10pm)
Relaxing atmosphere and enjoyable pool and jacussi Poor service at breakfast opened jams at table not informed of breakfast routine
The staff were excellent as was the quality of food. Unfortunately the weather was poor during our stay and the roure tot he hotel from the lodges was waterlogged.
The spa is great and the evening dining was nice. Lovely location. Room was shabby and in need of serious TLC.
Intimate, romantic, relaxing. Food was amazing as were the views and the room. No slippers in the room enquirer about them twice as they. Were on the booking. Only confirmed to me on checking out none available but got surcharge on room service escorted which made up for it. But a phone call or visit to the room with an update would have helped
It was a delight - in a great situation in the woods which made it easy for doggy walking. I and my dog were made to feel very welcome
The total relaxation, the beautiful surroundings, the restauant was excellent and apart from the private hot tub not working on the first night everything was perfect.
fair prices in the bar jack johnson music all the time. petty i know but it get to you in the end
The bar / restaurant Cleanliness and heat of room!
The rooms were ok. Hotel is very dated, my shower did not work and breakfast did not start until 7.30 meaning that as I was travelling on business and had an early start I could not eat breakfast. They did offer some toast however.
The staff were unfailingly friendly and efficient. Also, the accommodation is very unusual -- my room was in a superbly built log cabin within the woods about two minutes walk from the main hotel building -- great facilities (free wireless Internet, swimming pool, gym) and sense of tranquility. The food is excellent too -- I ate in the bar and in the restaurant and both served reasonably meals of an unusually high standard.