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Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
Brand new Hotel next to airport!
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
New Hotel with all facilities in excellent order. Restaurant was very good None
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
Very well appointed with lounge and restaurant facilities on site. Great place to end a vacation and head for the airport. Advertised free shuttle to the airport did not run until 7:00 AM.
Senior Staff unfriendly. All others helpful and very friendly.
parking, large room, WiFi, nice clean design, good restaurant with large wine card. Outside of city (need of a car), WiFi charged but acceptable cost
Restaurant and suport from employees It is far awaay from Lyon downtown and during the weekends, it is extremely difficult to get anywhere due to the lack of public transportation. Even to get a taxi is difficult. It took me one hour and a half to get a taxi.
Hotel stuff very kind Room decoration a little bit cold, but comfortable
The Food & Beverage facilities were very good and food quality very good although service was slow. Steak Tartare excellent! Prices good value. Bedroom was a little basic however very acceptable.
The hotel provides enough comfort to welcome anyone that is looking for a quiet and well situated accommodation, right in the middle of one of the biggest business areas of Lyon.
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
It is close to the airport
Close to the airport, spacious rooms A little too pricey
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Helpfullness of the staff
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
It was clean and efficient.we only stayed overnight for our return flight from Lyon
Clean, comfortable, efficient, modern, excellent safe parking! no
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
locality and simplicity no tea making facilities in the room
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
No food or drink available on Sunday evening.
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
The hotel is usually excellent in particular the front desk Howeverthis time there was a stain on the carpet by the bathroom door that had the appearance of vomit or something similar.. It had the appearance that someone would return to complete the cleaning. Otherwise each time I have stayed at the hotel I have been very satisfied.
Room service excellent One female reception staff not friendly face
Staff going out of their way to help out when trying to resolve issues. Very courteous and friendly. Easy to communicate as they speak excellent English Only stayed one night - so cannot comment
Nice hotel for overnight stay (or even more) on the way from or to the south. Very good to reach! Fastfood restaurants and shopping down the road. The restaurant of the hotel looked good, but with little children it was better for us to go to the "Golden M" (with big indoor playground!). Big parking place at the hotel, locked at night. We got a spacious "family room" which was very comfortable. We did not use the breakfast service which looked good, though. We would stay there again. One TV channel in German would be nice ;-)
The lady at checkin was nice and helpful. everything. Definitely the worst hotel i ever stayed at.
The staff is polite,helpful efficient. inglish language improvment could be a great asset for your hotel.. N/A
there was an awful smell in the elevator
Very easy to find; very conveniently placed to access town.Although next to motorway perfect soundproff
Very nice location; very good food at the restaurant.
Room service excellent Reception female staff not welcoming!!!
easy check in and out of reception rooms a bit small and doors did not properly open as they hit the beds. The restaurant was closed and we were not informed of this until we arrived.
The booked rate was significantly under the published price per room. A bonus for us The hotel was "tired" and my first impressions were not good. The refurbish works in the dining room was a once off and unfortunate. Whilst it was a Holiday Inn, I had a higher expectation from that presented and delivered
good food in the hotel restaurant
nothing in particular rooms are small, not really comfortable
Good value for money and lots of variety for breakfast
Good value accommodation and excellent park a few minutes walk up the road. Nice breakfast too. Reception could do with freshening up. There was a very stale smell which I suspect is due to air conditioning units needing cleaning.
Quiet Suburb ,friendly, relaxed and efficient english speaking staff, tres bon.
Everything was perfect. Bathroom, even though it was large, not really enough sophisticated. But largely acceptable anyway. Nothing.
Good value for money - clean room, nice breakfast. A/C did not work in one of the rooms, but we were given new room after we complained.
good beds, clean, not noisy, friendly staff na
The kind and helpful service at the reception. nothing
The staff were exceptionally helpful and polite Only thing was that there was quite a lot of noise coming from the street late at night.
Metro station in front of the hotel. Hotel with private parking. Comfortable and clean room! Breakfast not in accordance with the price! Not bad, but can be better.
bad clean of room
Easy link to the old city (subway across the street), free parking (staff waived the charge) Checking in...no place to stop on a busy street to get directions to the parking garage.
The Glass shower shield and assembly was missing from the bath wall. When using the shower, water gushed all over the floor. I had to use the bath instead. In my opinion the room should have been unserviceable until the shower shield had been replaced. Air Conditioning did not work and the room was too warm. It was noisy from the street below if the window was open.
Room very good , quiet and comfortable bed. Good breakfast selection. None
i recomend this hotel for everybody!!!!
Proximity to the Metro. Tip: Free wifi across the street at McDonalds. Paying for the hotel wifi when it is free across the street.
Location is very convinience. Very difficult to find out parking space.
Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!
They had forgotten that we had booked a twin room
near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price
The room was celan, comfortable and close to the shops.
Advertised free inter net wi fi when in fact it was chargeable.