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The work crew ( I.E. hotel staff) were very welcoming and friendly.please keep it that way... When welcoming guests with a smile and eye contact maintained very good. Nothing specific at the moment hence it was just a short stay...
No easy possibility to make use of their facilities like swimming pool or sauna. This had to be done via another service of the hotel.
leisure facilities difficulity accessing internet / broadband
the setting is glorious the staff very friendly and helpful I do not think guests staying at the hotel should have to pay to use the sunbathing area which is situated through the spa area. Perhaps an alternative should be provided. Tea coffee facitlities should be availalble in each room at this calibre of hotel.
The hotel is peaceful and relax. It suits a stop;over to break a long journey back home. We stay to go to a funeral. It was fine. The restaurant is good accommodating our vegetarian diete. We arrive at 6 pm wanting a drink, to be told that the bar does not open until 7:15 pm. This is not good service. Friend should be told to bring they ice box and other needed emergency supplies.
We were met by a friendly receptionist who gave us all the info we wanted at once. Facilities were, we think, worthy of another star.
The location of the hotel was excellent and easy to find. The lake in front gives a pleasant view and you could walk around it after a good breakfast. Easy access into town by bus or you could walk it. A very comfortable hotel.
Good location, friendly staff, large room, quiet environment, fine restaurant, breakfast buffet, parking facilities. Spa guests in bathrobe in the breakfast area.
Easy to locate. Staff efficient and helpful. My e-mail requesting confirmation of payment charged to my credit card was ignored and I did not receive a reply.
The setting around the lake
the friendly catering staff and pleasant surroundings made for a relaxed stay during a long motoring vacation
Convenient and easy to find. Ideal stop over after a hard days drive down the west coast of France. Dog friendly and nice local walks with a good view over the lake. Our second but not our last stay there!
Hotel was ideally placed for a stoppover during trip through France. Dax is a beautiful old town, lots to see. Hotel was in the centre of town, great for exploring. The bonus was, my two daughters, 6 & 3 stayed in the room for free, so only paid for a twin. Hotel could possibly be updated, and i can only comment on our room, which was a little outdated, but clean. You had to pay for the parking, but there is parking nearby for free. Food and drink seemed expensive, but then where in France isn't, so not really a complaint!
Excellent room with balcony offering views of the river. Hotel restaurant offers very good food and is reasonably priced. We were surprised at how good this hotel was for the price.
This hotel is ideal for a one-night stay with our family on a holiday trip to Portugal (half-way between Belgium and Portugal)
The location in SW France is perfect for an overnight stop. The lake opposite makes it feel more relaxed. The restaurant is new and was very good. The decoration in the rooms was poor. The light fittings broken and lights did not all work. Door locks sticky. Poor for the money
the restaurant and the outdoor area too small for a family of 2 adults and 2 kids
Staff Restaurant - poor selection / value
offensive language It smelled throughout the hotel. Mainly old stale odours. The paint scheme was funerial and oppressive. It did nothing for the beauty of the building - I think you are missing a trick here..
Staff was very accomodating and restaurant was quite good
Good restaurant, Good size clean rooms, Late Breakfast starts at 7am
Hotel is accessible most hours ,stakff very good.
The hotel was very pleasant and the staff very helpful and welcoming. The air conditioning was also very welcome! The restaurant was poor - we had salmon which was not cooked properly and there were no apologies offered. Also rooms did not have hair driers / irons although they were available from reception.
Beautiful building and very comfortable room.Nice staff Everything was good for us
The clean room and the nice staff The shower, the whole bathroom was wet ater taken a shower
Good location. The design of the bathrooms was very poor. The shower attachment was too far from the bath, water went everywhere, which is why the surrounds of the bath were mouldy. The windows in the rooms were very small, making the room feel prison cell like. Ok for one night only...
We were satisfied during our stay in hotel. His position from railway station is very good. No
Friendly and relaxed personal. Room was clean and had all the necessarities. Good place for an overnight stay. All the noice and voice from the other rooms.
nice little town were requested to pay up front
Reception and Restaurant Staff extremely friendly and helpful. Quality of food in restuarant exceptional. No tea/coffee facilities in rooms
I wanted a hotel near the centre of Dax during the annual fair. The Acqs fitted the bill, and was convenient for the station - some of my party were leaving by train. The owner was welcoming, and the rooms were quiet. Th bathroom was decided tatty, and the hook for hanging up the showerhead was broken.
Large secure car park and good breakfast Evening Meal
The staff were friendly & helpful. The parking was good. I think the decor here is looking a bit tired.
Clean and modern. Quiet location Did not realise it was on the outskirts of the town