relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
Convenient location in need of a makeover
Hotel in desperate need of refurbishment - inside and out.
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
Rooms where really nice, staff vey helpful. No aircon
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
Very friendly staff Old fashioned rooms, small bathrooms
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
1 night was not long enough to say
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
The facilities were poor, needs updating Decor and poor quality food, ate out
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
Stayed before-restaurant is excellent.Lovely building,just upgrading rooms.Love the place,definitely returning(again)
beautiful garden, close to village with good restaurants, excellent service small room. no air conditioning. musty smell in room
Staff - helpful, courteous, efficient Restaurant - absolutely outstanding, the best meal I have ever had (and I've eaten in some world class restaurants) Temperature of room: it was very warm. I am from a subtropical climate, so if I think it's warm, it is. There was only a small window, poorly located, and the room received most of the day's sunlight.
That all the members of staff were very friendly when we arrived at the hotel. That we had to keep the fan on throughout the night in our room as it was to warm in the room, and we had bad headaches in the morning.
The breakfast was great!
Fabulous location, gorgeous room, luxury bathrobes provided, excellent freshly cooked breakfast, helpful, friendly staff, quiet and peaceful ambience throughout hotel. Although quality toiletries, only bare minimum provided - no shower cap, hair conditioner or body lotion provided.
The hotel staff were excellent, welcoming and friendly and for a night out in Alderley Edge, its location is perfect. The room, despite being nicely decorated and pretty well equipped, was very small and really only suitable for one person.
Room Design No thermostat. No extra blankets, froze at night and kept waking up. Water in shower alternated between too hot, and too cold.
The food was excellent, andit was very peaceful and comfortable Our bedroom (No 325) was rather 'tired' - the shower needed attention - water overflowing resulting in damage to the side of the bath; the kettle in the room didn't switch off automatically - probably needs replacing; the tv seemed rather old; the wooden furniture was badly marked.
Large, very well furnished room. Spacious, modern, very clean bathroom with luxury products. Extra touches eg. Bottle of mineral water provided,selection of teas,coffee etc.iron/ironing board in room. If I really have to put something down,perhaps a room with a better view.
I like the interior deco, which is warm and high quality. The external environment is also nice - near a small lake and very much country-side style. It's pity that I didn't get enough time to enjoy it. The layout. I have to walk a way from the reception to my room, which is the furthest room on the ground floor to the reception. Also the water pressure for the bath is too high and not adjustable.
Staff were efficient and friendly without being familiar.
We thoroughly enjoyed our short stay, the staff were very polite and helpful, the room was first class and the quality of foopd and service was of a high standard. we would definitely go back and have no hesitation in recommending this hotel.
Very polite, friendly staff. Quick book in. Excellent check out with credit card receipt placed under the bedroom door meaning only the key card had to be handed in. Bed very, very comfy; bedroom/bathroom very clean. Lovely views from room. Fantastic breakfast! Lift out of action although couldn't be helped and using the stairs did us good!
The room was excellent The general feel and ambience was good The service at dinner was poor due to a large party on the other dining room
very nice hotel staff great would go again soon
The food was out of this world, we have already recommended the restaurant to friends. The room was large, the bed huge, and the attention of the staff was excellent. The bar, for pre-dinner drinks, lacked atmosphere and the furnshings did not do justice to the general character of the hotel.Some of the furnishings in the room were a little 'tired', ring marks on the table, beside tables etc.
Very comfortable, spacious and quality fixtures and fittings. It was day 2 of opening and whilst the staff were very welcoming and entusiastic there were clear training needs. The side of the bath seemed a bit high, o.k. for me but older or infirm people will find it a bit awkward stepping into the shower / bath.
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
I would certainly stay there again and recommend to others, although breakfast was a disappointment. Breakfast could have been more imaginative. If you didn't want a cooked breakfast the choice was basic.
Excellent Staff Decor a little dated in the room
Extremely vwelcoming and made to feel at home.This is the secind time I have stayed at this hotel.
Central, friendly. Noisy - aircraft and traffic noise.
I like that it is one of the older places with character - and nicely furnished - rather than brand spanking new, and yet it has all amenities. And have bath/showers rather than just showers - big plus. The owners and staff are exceptional. And the dinners are yummy!
Food was god and standard of dining room was plesant and staff very helpful Cleanliness of bedroom and quality of bed/sheets not to standard of staying guest andcurtains hanging off hooks plus no heating in bedrrom came on and ice was on inside window in morning absoluetly freezin. net cxurtins soaking with condrndstion buyt filthy. No hair dryer
The young lady on reception was excellent. Nothing was too much trouble.The room was excellent. Wake up call as requested.Really good relaxing night. None
Friendly - good additional facilities in bedroom E.G. iron Needs supply of umbrellas between amin reception and annexe
Good Staff Nothing
The hotel is well placed for my trip to Tatton Park flower show. The staff were very friendly and helpful. The room allocated was small but adequate.
There was a good breakfast provided with plenty of choice and available for a good length of time. There was a wedding reception on the day we stayed which involved a very loud disco till late at night and our room was above this so you need to check beforehand and insist on a room well away from the disco area as our room was literally vibrating.
Clean, comfortable and very good price. Nearly always stay there when in Manchester region. We could have done with a second bedside lamp in the double room - otherwise impossible to read in bed!
There is a generator or somthing that starts up at about 6am. Wakes you up and then keeps you awake.
The staff were very good. The food was awful and we complained at the time.
Comfortable rooms, excellent breakfast. The sink in our room was blocked, the shower above bath was impossible to regulate. A room change was arranged but the new room had a good shower minus a bath. We also had trouble with the door key on the second room.
This Hotel is right under the flight path for Manchester Airport, where flights continue to arrive during the night. I got one hours sleep. This needs to be reflected in the price and the Hotel should invest in sound proofing.
coffee available 24hrs in the reception area & a very good breakfast choice no highchairs
It was quiet and spacious, with an excellent breakfast
the hotel is clean in a good location good size bedroom and good breakfast, with plenty of parking.
Staff Helpful Beds too small
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
near to airport
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
Room was very nice and comfortable - the price was good. I would go again. No negative points
Friendly staff A few language problems and tv didn't work and staff were unable to help.
Good ambiance, good Spa facilities, very helpful staff, beautiful floral decorations,well maintained,modern, very clean and fresh. Could offer shuttle service into Knutsford for guests, or to Tatton Park for the Show. Renew daily bathroom toiletries and include body lotion or moisturiser,renew Tea/coffee supplies daily.
Pool was nice, although jacuzzis not working. Bar staff were efficient and friendly. 11am check out was good. Jacuzziz not working was disappointing. When we enquired about booking a cab to go to Tatton Park for the evening I was surprised to be given a list of numbers to try. I would expect a 4 star hotel to automatically call one for you. Bar prices were expensive.
A lovely 4 star spa hotel which could easily be a 5 star. Lovely surroundings and hotel itself had lots of cosy places. Possible upgrade on bathroom but like any hotel they are used so often that it is not always possible to keep spending the money.
Friendly staff and good service
Very pleasant and helpful staff throughout the hotel and quiet room that was requested was allocated even during a very busy period. Excellent rooms and leisure facilities. Bacon at breakfast was undercooked.
Offers a great location next to knutsford, which has great resturants, wine bars, shops and walks. Great to come back and relax in the spa. I think the breakfast is a little expensive.
The Spa was lovely and staff were very helpful. Only one set of towels was provided in the room despite having booked a double!
Friendly atmosphere, good quality breakfast with a vast choice of food Did not appreciate the spa being open to non residents and also did not appreciate the problems with payment following our stay. Your hotel have debited my bank account twice, which had i not been vigilent with my account may have gone unnoticed.
The food was good. the staff tried hard to please decorative standard and cleanliness of rooms (I tried 2) was poor. holes in the wall and noisy boiler room in first. was quickly moved to their credit but fan and telephone did not work in second room. my hair dryer blew up and theirs cut out I left after that completing my stay elsewhere.
Overpriced. Breakfast bland.
Location and close proximity to Motorways and town The carpets wore worn on the steps and came away from the metal grips underneath and there was poor sound insulation with a regular sound of some type of motor from within the hotel each morning from 08:30
Price and location was very good - and it was good value for money. Although the room was very clean and comfortable, the room size was not very big.
Leisure facilities The breakfast was drying up under the heat of the lamps instead of just being kept hot.
Room service food was wrong first time round and then overcooked and tasteless second time. I put a request for breakfast in my room which was ignored. I had to then race for a breakfast in the dining room where i had to make my own tea/coffee, the hot food was overcooked and the milk was warm
Room was warm
location room, food
My wife used to the facilities in the leisure center, and we ate dinner in the dining room. The hotel rooms are in need of refurbishment.
Cheap and cheerful. Good value for money if you;re not too bothered about slightly shabby decor in rooms. As for question 2.
Clean. Efficient booking. Basic room for the money.
good standard of cleanliness, attentive reception staff on arrival, excellent shower and bathroom. Continental breakfast very good value for money and quality. Nothing really apart from the evening meal this sounds very minor but the fish evening deal included side order of bread when we asked for bread was told this would be an additional charge!
Excellent staff, good restaurant. Bar area not very inviting and tv too loud.
Easy to find, convenient and in the right place for our needs.
Handy location for Tatton Park events and nearby to motorway network. Very comfortable beds. Pleasant stay. Bar was shut when we returned after the event, but it was after 1pm!
Clean tidy room, staff extremely helpful Just a small point from a person who enjoys a cup of tea only one tea bag per person was not enough. I would say please put more tea and coffee into the rooms.
Very nice place with good food The bathroom had obviously been re grouted since there was grout all over the place and falling off every time you had a shower
Room was very good and breakfast excellent value - shower great.
Good all round No bad points
The hosts were very friendly and welcoming and the breakfasts were very good. Parking was free which was useful.
Really friendly staff!
We received a very warm welcome upon arrival & were immediately made to feel at home. We enjoyed a relaxing stay & a tasty cooked breakfast. Their homemade plum muffins were gorgeous! Our shower in the morning wasn't terribly hot - probably not helped by the fact that it was the coldest night of the year! That wouldn't prevent us from going back though - we loved Park View Guest House!
quite night sleep nothing
People were lovely rooms where dated but we just wanted somewhere to stay and close by alton towers. Da dated room no where to get a nice meal you had to travel which we didn't have a car so we stuffed are faces in alton towers...
I felt welcome, the couple who run it are lovely, it felt like a home from home.
Room too small for family of 4 & breakafast too early!
the couple are very friendly and they gave us a warm welcome.
Excellent location for Alton Towers. Took us 15 minures at about 8.45 when the park was emptying. The best though is the owners, very friendly and helpful and could not do enough to make us feel at home. Could not recommend highly enough. Would fed stay again.
Very friendly and helpful staff We had an early flight and could not have breakfast before we left.
Friendly staff excellent adjoining Thai restaurant None
Location, the adjacent Thai restaurant Noise from the adjacent bar on weekend nights, breakfast was not included in the price as was promised when reserving the room
The rooms were comfortable and the staff were nice. Having a pub next door was good. I was overcharged. I was quoted 55 gbp on the website but charged 78 gbp. Also it cost 20 gbp for a black cab from Manchester airport which adds 40 gbp to the room costs so it shouldn't classify itself as an airport hotel.
The staff in reception - both afternoon and evening - were exceptional. Nothing.
confortable frendly good access to eating place
No bad points No bad points
Good clean and quiet accommodation
Receptionist very helpful
The location of the hotel was very nice. With two different restaurants to choose from (Thai and standard pub food). The breakfast is one of the best for me as for that price not even one in Hilton gets similar. One of the windows (double glazed) was not closing very well so a bit of noise could be heard during the stay. But could sleep well anyway as the hotel wasn't busy nor noisy and it was Saturday night.
My room was very nice, the bed was really comfy and big! The staff are really helpfull and friendly
Staff gave a wonderful welcome. Always smiling, always pleasant & went out of their way to help. There wasn't anything that was too much trouble. Always plenty of hot water & the shower was great! Having an adjoining great pub that served delicious food was an added boon! The room I had was classed as "disabled" but it really wasn't suitable for someone with certain disabilities, especially the bathroom for someone in a wheelchair. I feel that no advice was sought from an Access Committee or similar. However, the hotel has, at least, made an effort. Having to run the gauntlet of guests, both of the hotel and the adjoining pub, who were smoking outside the main entrance is a very unpleasant experience. And the cigarette ends lying about, because the smokers are too lazy to use the containers, do not give a very good first impression of the outside of the hotel or adjoining pub
Very convenient for driving on to Manchester Airport in the morning.
Good local facilities, clean, comfortable and close proximity to the airport
it was clean and comfortable with pleasant, efficient and helpful staff
we chose the hotel for its proximity to Quarry Bank Mill where we attended a wedding.
Like other Premier Inns you get a comfortable bed and friendly service. This hotel is handy for people travelling from Manchester airport
excellent receptionist very helpful and professional
the staff were excellent, really friendly and helpful. The room was very clean and spacious. The breakfast staff very helpful and courteous nothing
The bar area had chips under a table from the previous night when we came for breakfast, the tables in the smoking area were not clean, the ashtrays were full of used cigarettes, there were empty and broken glass also in the smoking area. The entrance to the bar area from the hotel was not clean and the same debris was there for the duration of our 2 day stay.
Our room was a very good size considering the cost, i was expecting something much smaller. It was warm and very comfortable with a decent shower. The staff where friendly and helpful, and the breakfast very acceptable.
Accomodation was roomy and had everything we needed; good pillows, very firm bed, plenty of hot water and lots of space Ideal location for the Tatton Park concert we came for The owner was away during our stay, his stand in had some difficulty processing our arrival and managing the breakfast Hotel not aware that our booking included breakfast Breakfast was disappointing; coffee weak, food lacked flavour, no choices offered for eggs etc Was unable to access the wifi - was told that we did not require a password but my system would not access without it.
the best bit was purely location everything else needs a great deal of improvement. My shower room was not clean walls covered in cobwebs shower area not very clean i suggest its been in 20 years to long. also breakfast would not be served until 9 am i feel that a little late as i was in work for 9 am.
Friendly, basic and clean accommodation at a reasonable rate. Good breakfast incl in the price.
Not sure there was many good points, my pint of Guinness was nice The room was shabby and very dated, the carpet did not look clean, dust on the surfaces, the shower controls did not work properly, the towels were clean but looked very old, the bathroom is in much need of an uplift in fact the whole room needs a complete uplift to be charging £80 per night
Generously sized room and en suite. Good furnishings. Good old fashioned bar. Private parking. Dripping shower head, cracked bath panel, wrong (but working) kettle on tray (made it awkward to use). Coffee, milk etc. not replenished (possibly due to changing stay from 1 to 2 nights)
Breakfast choice could be better for the overall price
the room location of room.
It was a nice atmospher when the town centre had a power failure appart from the christmas lights and the bar area was eluminated with candles.appart from one guest who complained bitterley about the situation A lick of paint in the breakfast area would not go amiss
location wifi didn't work
Wilmslow Lodge itself was fine When we arrived the Lodge had no record of our internet booking. The guy on the desk was extremely helpful and although fully booked mananged to juggle the rooms to accommodate us. To say this was poor service from your administration is being polite. We had travelled up from Romsey Hampshire and my husband was considering having to return after attending our function. Apparently this is not the first time this has happened and I would be grateful for your comments
Bed was very comfortable Even when all the lights were on because of the light shades the room was still quite dark for reading lots of business documents
Pleasant and simple interior design in rooms. Good facilities. Nice family-friendly inn with nice atmosphere. some staff serving at the inn not that friendly.
Very convenient to wilmslow, knutsford and mobberley, we were there my No, loved it, However there wer people like us having to come downstairs in our pyjamas for a cigarrette
Good location. Lodge is clean and well appointed. Staff were very friendlyand helpful. Did not eat in restaurant but it looked very inviting.
Pub Coach and Four was great, room was clean and confortable, I felt at ease with nothing that really bothered me at this price At this price nothing stood out to complain about.
Allowed us our request of 12 noon check out None
Excellent beer, nice atmospheric pub. Friendly staff. It problems with checking in system - staff handled it well though. Air con set to 28degC!
Spacious, well furnished room and large comfortable bed - friendly staff in hotel and attached pub. None