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Friendly staff, excellent supper, picturesque location, good swimming pool Only one pillow on the bed, breakfast was not so fantastic
The location is very isolated and the new road is not in the GPS navigation system 2007 from mercedes.
Nice hotell, large poolarea, good for walkning, nice breakfasts. The restaurant was not especially good and didn´t comply with the "wellness" idea.
We loved the people, and the hotel quite surprised us insofar as its size and spaciousness.
staff service is excellent
Very comfortable. Very clean. Good value for money. Great breakfast. Offers massage and spa-services. Located in beautiful nature.
The hotel amenities were excellent and up to date. Rooms were very spacious. The scenery and access to hiking/running/biking trails were excellent.
Swimming Pool not available
A good location, close to the town and easy to access. We waited an hour between ordering dinner and receiving our food. No explanation or apology was offered.
very nice breakfast. the facility in the hotel seems very old.Sure, the hotel has a long history.
Exelant breakfast, good value for money Reception speaks poor english,
Excellent hotel in a beautiful country setting. Helpful staff and excellent facilities. Rooms large and comfortable. Free parking
very friendly and helpfull staff, comfortable bed, good breakfastbuffet. even though it was a non-smoking room, the smell of old smoke was everywhere in the room.
Very clean hotel, comfortable room, helpful staff
The hotel has a very good location, just in Neubrandenburg heart, very clean and the prices are within the budget. There was no swimming pool :-(
Good bed for sleeping
Large modern bathrooms and dinner in the hotel resturant was one of the best we enjoyed while in Germany. The staff are very accommodating.
Beautiful location and great facilities
The staff was outstanding - very friendly and accommodating. They bent over backwards to call another local hotel to get me an internet connection as theirs was down. Very nice rooms, comfortable beds, crisp cotton sheets and down pillows. The hotel is a great value given the dollar/euro difference right now. It's in a very scenic location on the lake, but don't expect a lake view for the $$. Internet connection was "down" because they were updating the WIFI hardware. That was a disappointment as I work while on the road. Nevertheless, the staff called a local spa hotel to arrange a connection. There was no English language instructions for using the cable television which frustrated my 82 year old father. I'm pretty tech savvy and I even had a hard time trying to figure it out.
Web description of the rooms do not reflect the reality. The "standard" double-bed room is relatively poorly equipped. The services were not what was expected. Be d day careful with the cancellation policy. After having cancelled our second day at our arrival (at around 4 p.m.), 80% of the secon night had to be paid. to conclude, an advice: avoid this hotel.
The room was big, comfortable and quiet with the view to lake landscape. A lot of far to the city center and the harbour.
We were made very welcome and it was exeptionally good value. It appeared to be by the lake but the lake was not in fact visible from the hotel itself.
Lovely, comfortable and clean room. We didn't like the fact that there was noone on duty or no one to phone after 21:00.