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The hotel staff was very friendly The fitness center is only open late afternoon/early evening
the setting, close to the sea and the harbor with all the boats, exellent! Just like a holiday in Algave, Portugal . . . The beds can be improved for confort and renew the curton in the shower can inprowe the image.
It was our fist holiday to Gemany , with this kind of holiday.... we enjoyed it very much and like it . Everything was in order, starting with a hotel staff , that was very king to us...and room was very nice....food was perfect...We realy enjoyed it....and of course thinking to come back again few times.....We have a little one that realy liked it as well....
Stayed here before. Close to city enter. Payed parking at 50 mtrs. Small room this time. No internet then through hotspot of T-Mobile (rather expensive)
There was a garage. Hard to get almost any information in english. We also bookes double room and got a twin room, beds separated by a drawer.
God service - kind staff
The location was very convenient. The buffet breakfast, which was included in the price, was good and plentiful.
The rooms badly need to be refurbished. They are dating from the late 1970's/early 1980s and look very tired. The carpet was old and stained, the TV didn't have a remote control...I would expect that for 92 euros a night. The shower was an old fashioned hot/cold mixer, impossible to get the right balance. The staff were fine, but the room was horrible and probably the worst I have stayed in for along time. Outrageous to charge 92 euros for rooms in this state. Having travelled around scandinanvia and stayed in places that are much cheaper and better presented.
Its proximity to the shopping centre and to the sea and the approach of the waitresses When you come out of the lift on the first floor its a bit dusty and rugs on the passage could be replace with tiles.
Position near to the city It was a no-frills room compared to other hotels costing the same in Germany
Breakfast was bad,- juice was warm.
central location but still quiet. nice breakfast. The furnitures in the room are very uncomfortable and oldfashion.
Very good location for the steam festival
Parking facilities Bad beds - expensive breakfast
Room too hot.
I was very pleased with the possibility of a one bedroom suite since our two smaller children travelled with us. The hotel was a bit worndown, but overall ok at the price. The staff only spoke german and I prefer English.
efficient and friendly english fluent reception staff, room clean and well maintained good value for a city stay.
I appreciated the friendly atmosphere, professionality of the staff,location of the hotel, quality of food. Nothing, only I had to leave soon. :-)
staff and brekfast was wery good. as supplement - when the bar has cloosed - it could be a good ide to set up an automat for warm drinks (coffe, the and others)
Close to downtown and to the Harbor Refrigirator did not work, Breakfast, 14 euros per person is insane when just around the corner you get it for under 6 euro buffets. Rooms where small if I had known there was Etap hotel just down the street for half the price I would have stayed there.
I would have preferred free parking
The possibility to park the car directly behind the hotel and to keep it there also after the cheking out, the central position in town, the room was large mand pleasant The breakfast was without croissant
free parking, good breakfast, cleanliness, free internet smoke in the corridoor got through into the room and lots of car noise
Very pleased. Old European style hotel with nice comfortable rooms....outstanding selection at breakfast...very nice front desk personel...good internet connection and very resonable rate when booked on a discount site Nothing except it just irks me to have to pay for a hotel parking spot...but that's just my personal "thing"
We don't speak German and the staff were unfriendly and unhelpful. Our room was not serviced during our stay and all the toiletries/paper/tissues were empty.
Reasonable size room Still could smell stale smoking oder
Very nice and friendly. All ok.
Location is perfect, very central, in earshot of the bells of the St Nikolai Church. Close to shopping, museum, the central bus station, and relatively quiet. The breakfast buffet is excellent. The staff was helpful, friendly and very accommodating. The decor and furniture of the room were lacking in style and minimum requirements. The mattress had no cover on it - you were basically facing an uncovered boxspring set with a thin cover mattress that was wrapped in a sheet. The round coffee table was draped in a clean white runner that trailed off both ends, a poor style choice. The tacky armchair had seen better years.
everything was ok
three best things are together: location, staff, clean no
Very good breakfast and serviceminded personall.
I liked being in the very centre of town, as well as the good breakfast and friendly service. I was less enthusiastic about the very tiny shower room where I hurt my arm on the door handle because of lack of space for turning around..
The staff at the hotel were fantastic, very friendly and happy to help with any queries that we had (and whilst it wasn't to expected, it was helpful having english speaking staff available). The food was also excellent and the hotels location right on the edge of the forest made talking walks easy, whilst still being close enough to walk into the city.
Everything perfect. Excellent restaurant, excellent wellness area,ì. Room very large and perfect. Wifi free. It's a small thing, but the bottle of water free of charge in the minibar is always appreciated anyway. I will be there again for sure when I will be in the north of Germany. Some more Tv channels (Italians, Spanish, etc.) are missing. To complete the perfection of this Hotel is missing a fitness room.
The hotel was pleasant and the staff were efficent. I found the fact that there are naked people swimming in the pool a shock, it would have been nice for your staff to warn people.
A dream hotel. The rooms were lovely with space for sitting and a balcony to overlook the wildlife. The bar had good cocktails and service and the Croatian waiter in the restaurant had perfect English, manners and service. The food was excellent, both in the evening and for breakfast. Not applicable, would book again, and very interested in the chain if this is the standard.
Friendly,well appointed hotel,restaurant provides good selection of local food and wines. ample parking room was a bit stuffy at night, there is a railway line close by
Relatinship with teh staf None
Wonderful room, tasteful decor, friendly staff, great food, great location
Short proximity to the beach, very smooth and enabling personal, received a room-upgrade to premium due to shortage of rooms, fanatastic breakfast buffet with vast selection of fresh juices, fresh and dried fruit, fresh bread etc. (no additives, no industrial packaging on the food, all freshly prepared).
We were here only for a one night stay, but found the hotel staff very interested & friendly.
Everything worked well and our pups were welcome. Beds were harder than we prefer
The Staff, The room. I would like to get som bacon with the breakfast... :)
Pleasant staff, good value
Friendly, helpful staff
The friendliness of the staff/owners.the hotel was extremely clean and well kept nothing seemed to be to much trouble for them. I would say the only problem was that it was a taxi journey into flensburg but this was not a disliking about the hotel,just a minor inconvenience.
Flexible, I could check in the middle of night when the hotel was normally closed. Service minded representatives and good follow up. It is a bit difficult to find if you don't have a good map over Flensburg.
Michael and the crew take good care of their guests. A bit old, needs some upgrades.
The room and bathroom was very comfortable and clean. Outstanding breakfast. Very kind and friendly staff. No.
Friendly and helpful staff; excellent breakfast.
Family owned business that knew how to take care of your every comfort.
Spacious room and bath/toilet. Varied and delicious breakfast. Family-feel to decorating and hotel staff. Toilet leaked. Street noise at night with window open even on the 3rd floor.
Nice rooms with good space, newly renovated bathroom, stylish. Excellent parking facility at no charge. Maybe at bit to simple breakfast.
Very clean and comfortable. Complete breakfast, fine service.
much space for relaxation, lobby's with coffee e.o., good rooms, good staff.
Clean and nice bathroom -
really close to town, nice service staff, good parking possibility the street side rooms can be a little bit loud and light came in on the early morning as the windows were only covered by a sun blind
friendly personell at the reception. the room was very small. My booking had not come through booking.com. After a stressfull period they were able to place me in a new (very very small) room. The breakfast was marginal.
Free parking, and near town center Could have coffemaker in the room
The location was great; close to everything we wanted to see. The breakfast was excellent.Staff were outstanding; welcoming and helpful.. Had there been a hairdryer and a shelf in the shower, the room would have been excellent!
Good location, easy to get to, nice breakfast, friendly/helpful staff. Internet connection dropped out frequently.
Central location, large rooms discussion about the cost of extra bed for child of 8 year old. They tried to add charges contrary to website information.
Helpful staff, top central location, 1st class b,fast, good modern rooms
The hotel and staff were excellent as was the restaurant. Would be very happy to stay here again.
The location near the old historic city center was excellent. Close to excellent restuarants and park. n/a
The staff were very friendly and helpful, the roooms were a good size amd the food was excellent.
We liked the very warm welcome from the staff and their readiness to deal with us even though we arrived early. We thought that our room (No 25) was spacious, well-equiped and pleasant to be in. The breakfast was good, and the one meal that we took offered a good choice of menu, and well-cooked food. It would have been nice to have had a wider choice of TV programmes - especially of an English-language programme, since my wife does not speak German.
Excellent cuisine served in the restaurant and reasonably priced. Helpful staff as well. Just the one lift which was rather slow.
Service, facilities and quality of food were excellent
Friendly staff, the spa, the comfort, lovely breakfast The room was quite far away from the mainbuilding and the access not so good for people with walking 'problems'.
Friendly staff, good food Old 80`s decor in the rooms with pinefurniture.
Kind staff, very good restaurant and nice facilities Everything is in german, that was a bit difficult sometimes
Good dining Environement Plastic flowers Plastic garbage bin in the bathroom
Great location and facilities, professional hotel staff, great value for money. You have to find out for yourself about some of the services regarding the spa/wellness center, no one asks you if you want the more expensive menu formula instead of the basic pub menu. Stuff like that... Information they should provide without you having to ask for it.
The food was superb in particular the gourmet dinner, staff very helpful parking and location very good Room 20 was very tired and was not in keeping with the rest of the hotel.There was no bar area hence nowhere to relax & meet people
Food and Sauna No coffee making facilities in room
The service very good and also the food we got was very good. I think the place outside the hotel will be very beautiful in spring and summer.
very good. Nice and clean
Very nice view. Proximity to major sites and very attractive walking areas. Was not able to get coffee at breakfast on second day of stay without considerable pressure.
the water front location.
Some reviews had indicated that the hotel was a bit shabby. Our room (117) was in very good condition and had a good view. We were warned in advance that a party would be taking place beneath our room, so we were able to take precautions! The party was over by midnight. The hotel in October was very pleasant and quiet, and the staff all spoke English and were very courteous and helpful. The food was good. Is German television always so bad?
Within walking distance of town centre and next to promenade along the fjord shore. Restaurant seemed understaffed
Good location, friendly staff, clean and well-maintained. Decor and furniture a little old-fashioned.
Staff, breakfasts and location were all great, great waterside views. Decor was a bit bleak, particularly the corridors. There was a mini bar in the room but no tea making facilities.
The Hotel has a nice location and the wiew from the room was nice with the marina just outside. It seemed like nothing had happened with the interior and decorations since the last renovation. Small but importent details for the overall impression.
Location is great overlooking the water. I read reviews that said the hotel is a bit dated so I adjusted my expectations not to be disappointed. Initial reaction was to get out and I felt it was overpriced, but the place has charm. Sure it a little bit drab but it's clean and the dining room overlooking the water is wonderful. The little extras such as silver coffee pots, great room service, an extra door between the bedroom and hall made me think that in it's day it was made to a high standard. Will say that I went with my girlfriend and we were the youngest there. It's a place for the more mature so it's early nights, good if you want a peaceful relaxing break.
Beauty place The room did not correspond with described in hotel information when booking