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quality on every level no
nice surrounding, excellent facility, delicious food the address provided by booking.com is not be able to find by gps
Exellent restaurant and room. The area around the pool pleasant, well taken care of and delightfully undisturbed. The staff professional and very, very kind!!
The Facilities, and restaurant L'Angle are fantastic, great to have mon st benet and alicia beside, rooms were great, and staff helpful Poor choice of menu in restaurant mon, not much available
Situation and room Quality of service poor. Food abysmal
The hotel and the peaceful setting were outstanding. The food at the restaurant was some of the best that we had on our trip to Spain.
I found the hotel very good for a relaxing break. The staff and food were very good. The room itself was lovely and spacious especially the balcony . The toilet was dirty when we arrived (somebody had used it before us, things stuck to toilet bowl) and the floor had not been hoovered properly. Also when we arrived at the pool there weren't any towels and my husband had to walk to reception 3 times to convince them that there weren't any towels(36 degree heat) , they kept telling him that they were there , towels were then brought by reception staff.
The food was very nice - the staff extremely nice - the room was nice too - and quite comfortable. It was like a barracks - no privacy on the balcony - did not like all the dark passages - the pool area was not at all nice - the village was uninteresting
This is a 4 to 5 star hotel with a 2 to three star service. Try to get the rooms on the lower floor because the terraces are big. It is a very nice hotel, quiet and with a spectacular view over the monastery which is a must see. Great breakfast too. Perfect location to relax. The staff was not very helpful in most cases but nice nonetheless.
Phenomenal service. Gastronomical meal. First rate facility. I highly recommend this peaceful oasis Absolutely nothing
comfort and convenience
I adored being able to wear my bathrobe even while sat at the downstairs bar with my laptop enjoying lunch and wifi. The wifi in my room was terrible. It dropped my connection every few minutes because of a weak signal and there was no LAN cable to connect to.
The village, and the staff are polite. Poor value for money, not just the hotel (which is not a luxury hotel by any stretch) but also the food, which is of average quality but pricey. The atmosphere's not a relaxing one, as the staff don't control the children in the pool (even if you complain), and so it has a Port Aventura/Butlins feel. The building is enormous, monolithic and quite ugly, and the rooms are dark with tiny windows, especially on the ground floor and 2nd floor. The staff also speak no Catalan, even to their catalan clients, in a catalan area, adding to the impression of a chain which drafts in staff from the outside and makes no effort to integrate with the village, steeped in catalan history. Doesn't hold a candle to beautiful Balneari Prats, just down the road.
Very friendly and helpful staff. Package desription on website did not explain very well that many parts of the spa were not included.
breakfast This Hotel is overpriced. To use the spa and pool costs an extra 30Euros, most of the equpiment didn't work. . The glass shower door which was heavy fell off the bath onto my leg . Had to call the manager to complain as the rest of the staff unhelpful. Vastly overpriced. Room was the smallest I have ever stayed in. This will be the last time I ever stay there. Was 5 star now 4 star and should really be 3 star. Had stayed many times before but not again after the last time.
The hotel is comfortable and reasonably well located and it suited our group of five people.
Staff made excellent restaurant recommendations.
inclusive breakfast, free internet, clean and very good showers, window that opened. no English channels on the TV, bit of a hike to downtown Vic
A good hotel, close enough to the town centre, but far enough away to not be disturbed by it. Very friendly and helpful satff
The service is very fast and practical. The room is simple but clean. The localization is not so special.
The breakfast was good and cheep, 6 euros. There where free wi-fi in the room. Free parking on the street outside the hotel. The location wasn't to good. The room was nice but the hotel was quite old and havn't been renovated in years.
It must be more clean,
Very friendly hotel staff. Able to have a smoking room if preferred and it did not smell. Parking was free and not 7 Euros per day as stated. Wireless Internet worked and was free. Good breakfast. Only a 10 minute walk from town. Raining and hotel staff lent me their own personal umbrella No English TV channels - would be nice it have at least an English speaking news channel! For the tennis and football however, it didn't matter! English people like to be able to make coffee in the room - but few European hotels offer this! Booking.com do not have the location right on the map (but I was aware of this but others may not be - it is near to the hospital and not the town as shown)
The room was very nice and clean and it had a big bathroom. Staff was very friendly and helpful.
Very staff, very clean hotel, I`ll enjoy to stay again at this hotel. Was a very good option for my family.
The welcome was good, the room(with balcony) was excellent and the position and views were spectacular. Not over impressed with the choice on the menu for dinner
Beautiful location, a real surprise over the dam/lake.The hotel was wonderful, big rooms, view, could have stayed there forever. Sorry it was too cool for a dip, the pool looked so inviting.Thanks for the upgrade of room. We loved it. Good dinner and excellent breakfast!Recommended for families too.
The location was nice and the hotel was comfortable. The staff could have been warmer and breakfast could have been better.
Stunning location. Utterly peaceful and relaxing with lovely grounds and amazing views. Food was good and staff very helpful. Wouldn't hesitate to recommend this paradour and hope to return one day.
Beautiful lake view though you have to book a premium room The dinner was mediocre.
Incredible views of the lake, so quiet up there, loved it! The tennis court was closed, it just needs a few days work to be ok again, don't know why they can't be bothered
Magnificent setting, luxurious but relaxed atmosphere, friendly staff,and because of its remote position it is a real 'switch off' place, although town of Vic and city of Gerona within easy reach. We would love to go again.
Fantastic view on the lake, a bit remore but quite easy reach from Vic. Very nice hotel, modern. The best breakfast I know in 4* hotels, varied and very good quality. Restaurant (evening) not really at "gastronomic" level. Staff not very friendly.
The hotel is beautifully located, very quiet and there is a great swimming pool. The rooms are spacious, the views are great and food was good. Service at check-in was slow, room was not completely clean, info about things to do around hotel is limited. They indicate the activities but do not indicate distances, times etc etc. Prices of drinks and food at hotel are quite high.
We had a very large room. The dinner was good value! None whatever. The directions given by Booking.com was very hard to follow. But thanks to a police escort there we found it!
A very clean and comfortable hotel. The reception staff were able to speak English and made us very welcome. We found a lovely little retaurant nearby. The outdoor poool was large and had plenty of space for relaxing in the sun.
central,quiet,friendly,use of sauna,pool ,parking
Helpful and friendly staff made for a good stay
It was a short strip to go to a wedding. so it was only somewhere to sleep, didn't go anywhere else
Hotel was very clean and very close to city center. Staff was very helpful. I stayed in a single room and it was extremely tiny. Facilities could use a renovation. And the bed too.It was a bit noisy too, you could even hear other guests drying their hair in the next room and the wheels of the carry ons at 6am.Internet was overpriced.Breakfast was not very good and a bit expensive.
Toilet has only a glass door, which does'nt close hermetically.
Location is great, especially if you plan to tour the city and do some shopping.
The situation of the hotel I felt the breakfast was poor
i like the cleanliness of your room and receiptionists are friendly and polite. if you could provide free wifi internet at your hotel
Internet was not working.
Friendly helpful multi-language staff, fabulous breakfast included, updated bath/shower, great daily menu for dinner in the restaurant, piano in lobby No drawers for storing belongings - only shelves, no wireless internet (but wired internet was ok) in rooms, no business/conference room for group meetings
An excellent experience the hotel staff could not be more friendly or helpful. plenty of parking and easy access. We used the hotel restaurant and the 30e menu del dai was superb. Best steak that I have eaten for a long time.