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Best value for money on our recent trip
The room was immaculate with wonderful views over the city. Staff are exceptionally helpful and pleasant. Excellent meal in restaurant. Spa easy to access and good surroundings.
Its very central and a lovely location on the quay in Dundee. Hotel is quite modern rooms are clean and well appointed. Bed was a bit soft, bits of the hotel such as corridors are a bit tired round the edges.
staff were very helpful and the hotel was great value and use of leisure facilities was great nothing
In my type of work, I travel a lot, and have stayed in many different hotel chains. The main thing for us was the very clean and well kept room which was furnished to a high standard, we also had a great view of the Victoria dock. The health spa and gym facilities are excellent. I will certainly recommend this hotel to my friends and if I return to Dundee in the future, I will choose to stay in this hotel.
kindness of personel, view from room (317) and overall look and spirit of the Hotel. Cleanliness of bathroom (black spots in corners of the shower) + state of the painting on the walls and closet doors in the entrance of the room. Rooms could also use a minibar.
The room,Service,The Staff,Luxury,
Lovely hotel, rooms very chic, comfortable and stylish. Excellent Facilities, great view over quay, and nice central location, highly recommend this hotel to everyone.
The bedrooms are spacious
Food and atmosphere. Location was good too. Round pin plugs meant I could not charge my phone
Friendly staff, quiet and and very clean room. Overall a very nice hotel. The room was a little dark and the furnishings tend to accentuate this. The duvet on the bed was somewhat oversized for summer and it was hard to get the room cool enough. To be fair, I did not ask to have it changed.
Given a room next to the lift motors, very noisy. We were given a new room after persistantly complaining..... avoid room 201.
Location was excellent Hotel despite being fairly new was tired and in need of refurbishment.
Well maintained hotel,friendly staff,good location,very good service at breakfast & a good choice dining room too small to cater for a full hotel
The room was a decent size. Beds were comfortable. Breakfast had a wide variety of choices. Walking distance to pubs. No one was at the front desk half the time.They were in the back room and we had to always wait for someone . The breakfast staff had no clue what they were doing at all. It was chaos . The bar menu wasn't very good at all. Staff needs training in all aspects.
That the hotel is in a lovely location, It is nice and pieceful in Carnoustie.
Comfortable en-suite room with good housekeeping Drafty bar & dining room, caused by strong winds and poorly fitting doors
convenience check-in was cumbersome and disorganized, despite the hotel having received our rooming list 4 months in advance; service in dining area weak and slow
Great place---made the entire Carnoustie experience wonderful.
The breakfast wasfantastic! Nothing!!!!
I had a brilliant time at the hotel and the food was excellent would highky recommend it to anyone looking for a nice realxing time.
Unfortunately we were all unwell with a sickness bug during our stay - the staff were brilliant - showed consideration, asking how our little boys was, the kitchen offered to make him something that wasn't on the menu and the night porter brought us fresh bed linen during the night. Very impressed by the consideration and professianlism of all staff. Would recommend it to family and friends. nothing
it looked really nice and was close to town center most of the staff didn't speak good English and the breakfast was very disorganized and over cooked
Excellent value for money. Good size room , very clean and quiet. Excellent breakfast. Great value for money. Will become my hotel of choice in the Dundee area
Good quality hotel and public areas very comfortable. Staff were all very good and friendly particularly the breakfast waitress who was extremely friendly with all guest, and nothing was too much trouble. Absolutely nothing.
The upgrade to Executive room for £5 was great value I tried to get the Internet on my laptop but it wouldn't work. There was a number to call for help but no one ever answered and I tried about 20 times at least, I also left a message but im still waiting for a reply. The girl at reception was great she cancelled this from my bill and couldn't appoligise enough
The grounds were very very nice. A hedge maze as well as woodland walk. The flowers around the property were very colorful. We spent a very nice late morning through the afternoon on a rainny day reading in the sitting room with Tea and soup. Very comfortable and nice. We didn't have a news paper while we were there. They found later that their fax was down so their order didn't go in.
very welcoming the hotel is not near the shops or city centre - £7 in a taxi each way
Bed nice and comfortable. Powerful shower and plenty of hot water in the morning. Huge breakfast available.
Comfortable hotel set within nice grounds. Bar/lounge area was very relaxing, tastefully decorated and nicely furnished. Breakfast was organised very well.
Good facilities fair price
The best thing about the stay was the fact that the car park was adjoined to the hotel. The shower was great also. I was disappointed not to have more than one towel in my double room. I was disappoined not to have enough coffee or any shortbread in my room.
Room was extremely clean, all facilites well maintained and staff were very poilte and helpful. Breakfast can be difficult to get seated as no seating plan and if all guest arrive at same time, then tend to have to wait for seats and also for the food items to be replenished.
Location, hix brand, you know the standards None
Good value hotel in a good location Initially overcharged on the internet deal quoted - later rectified Adjoining rooms with interconnecting door are not well enough soundproofed
The shower was great, good location made it easy to find
Excellent facilities in good location Nothing
Very clean and fresh Good sized rooms No stool in disabled room toilet to sit at sink. No instructions on how heating system worked. Faulty lights in communal toilets had not been fixed for over a week. Toasters very slow to brown. Fresh juice machine not refridgerating.
Easy access staff friendly and willing to help Better facilities in bathroom bed was a bit small enen though im average height more coffee satchels
In the centre of town,so handy for shopping and restaurants.
Every single member of staff was polite friendly and helpful. The food was excellent and the facilities perfect. We felt relaxed and would definitely return.
friendly, efficient staff and excellent food - breakfast, high tea (up to 7pm) and bar snacks (up to 9pm) are are as good as you'll get. Formal a la carte menu very good but expensive. Reception staff and restaurant staff outstanding. Bar area very informal and enjoyable, relaxing with helpful, attentive staff. Bar prices (including meals) very good. Stayed in a twin room with my son. Room clean and functional but dated with tiny TV. Bathroom very dated. Beds were small singles and very, very soft/squeaky mattresses - the beds would be the main reason I would think twice about returning. Also at £88/night B&B for a twin room I think the hotel is a bit overpriced - £75/night would be about right.
We only stayed the one night and found it to be a nice clean and friendly hotel with staff only too happy to help you. We eat out in town but if we stay again we will eat in as the food looked great and the smells from the restaurant were mouth watering. Breakfast was fantastic with plenty fresh fruit and a large fry up if you wanted it. We were woken up at just after 6:30 with a constant drumming noise that lasted around 20 mins, spoke to staff and was told they were having problems with heating system and they could not apologize enough and hoped it didn't spoil the stay. Have to say it did not as we have a young son who gets up at that time most mornings anyway. We were aware of the traffic noise when we first went to the room but what do you expect from a hotel in a town so no real problem.
THe staff were excellent as was the food. Leisure facilities for changing were poor as was the fact that there was no attendant overseeing the pool or 'mini' gym.
Cosy atmosphere and relaxing environment. Complimentary glass of wine and bathrobe were not expected but very welcome. Staff serving the morning breakfast was not very attentive.
Food was exellent value 4 money Not enough parking places
Nice family atmosphere
The warm welcoming from the staff. the breakfast was great. My room was a little cold.
There was a warm welcome and during my stay, nothing was too much trouble for my hosts. Decor, furniture and fittings are top class and my room was large and immaculate. Breakfast was freshly cooked to order and generous: a substantial meal and a pleasure. The small bar is beautifully furnished and welcoming. Parking is easy and free. The hotel is undergoing a complete renovation and will rectify its one deficiency (the lack of a restaurant) by the spring. The renovation work does not impinge on guests.
Breakfast was very good. Room was nice and warm with very friendly staff. No soap in bathroom and no shower.
The people who ran it were lovely the rooms were a littel tiers and in need of some TLC
Very comfortable, excellent service none
Comfortable, spacious, excellent restaurant and food, nice location, fair walk into city centre, but enjoyable No, cannot complain, it was my third visit, and will continue to use this hotel
Good rooms, helpful staff and nice meals Was a bit difficult for my father who is disabled
the room was lovely. free wifi bathroom was a bit shaby but clean and functioning
staff very friendly and helpful
friendly people clean rooms
Situated between the main shopping centres so very easy to get to. Easy to access and efficient booking in/payment process. The bed was very cosy to sleep in!!!! No chair or tv in the room so was very difficult to entertain a small child. Was not shown the tv room or kitchen facilities by any staff so didn't know what the procedure for there use was. Room was at the front of the building and was extremely noisy during the night.
A clean and inexpensive room with a comfortable bed. Centrally located in the city. Friendly and helpful staff. Room lighting a bit dark - but heck it's a bedroom! Late night background noise might annoy some people.
location, ease of access, friendly staff
location, common spaces, staff room filthy and never once cleaned while we were there for 4 days and constant noise
The location was brilliant, just across from Caird Hall in the city centre. It was only a ten minute walk to pubs/clubs/restaurants. We were in a twin en suite room which was very large and had soft comfy homely beds. The shower would vary from full blast power shower to a trickle very suddenly. It took a long time to get lathered up and hosed down when it was shower time
Dindee Backackers was very comfortable,alougth not very good for lame or disabled ,,while there was an elevator this was located on 1st floor and stairs had to be climbed to get to it. Only one complaint and it was the radiator in bathroom was far too warm
Comfortable, Helpful Staff and a good night's sleep
staff and facilities where excellent nothing was a problem for them, any queries where dealt with quickly. Rooms where excellent although I would suggest they update their matresses, choice of breakfast was great but a bit slow to fill up containers.Would suggest they have someone to monitor this so they can react quickly. Otherwise a fab hotel.
bar and food selection good room too hot
Pleasant location good facilities
The staff were helpful but more importantly they were also cheerful. n/a
Best breakfast choice ever
Friendly staff, great breakfast Shower in room 126 was extremely variable despite following exact instructions provided. lock on bathroom door did not work.
Friendly staff, reasonable bar prices Buffet breakfast was good, but we had to wait on both mornings
The reception was friendly and efficient, the room was comfortable and staff were pleasant and helpful
The rooms are superb, it really does feel like being at home and the staff were great.
Excellent Breakfast - Fresh Fruit No
From the moment we arrived until the time to leave, we were very well taken care of. The staff are faultless, always smiling and pleasant and nothing is too much trouble. The views from the restaurant are lovely and we had some of the best meals... try the trawlermans platter..... delicious. The room was a very good size and Spotlessly clean. Many thanks to all, it was a lucky find for us, and we will be back.
Excellent restaurant , reasonably priced . Friendly staff . We were kept awake for several hours during the night by noisy wedding guests and taxi drivers sounding horns to attract their clients at 01.30am .
A big bed and good food! There was nothing that I can say I didn't like.
The pleasant surroundings , the pleasant room and the of the staff. I would stay again.
free Internet access and very comfiortable rooms
Clean and safe for a lone female traveller It was a bit too hot for me and the floor boards squeaked a lot
The variety of the breakfast and staff so pleasant at all times The fact that to move around had to travel bt taxi a hotel courtesy car would have been nice to travel into town?
Generaly, a well appointed hotel. Relaxed athmosphere. Room allocated was primarily intendes for a disabled guest/guests. We had no impairments and would have appreciated a room with bath - we must stress that we did not ask for a room change.
Nice big bed and room, which looked relatively new. Very clean too. Near airport and Ninewells Hospital. Shower was a bit unpredictable on the 2nd night, fluctuated between hot and cold.
Very comfortable and good location
Good food. Pleasant staff. Breakfast area very small when queuing to be served. Bed uncomfortable. Room very small. In need of up-grade. Shower very inconvenient in bath. 40 to 50 young people gathered in the street untill 3.30am very, very roudy. Expensive compared to others in the area.
Easy to find, excellent location to town centre shoppping, plenty of amenities close by. Excellent, clean, modern rooms. Excellent choice of breakfast and very helpful staff. Recommended
Helpful staff and closeness to city centre
Helpful and friendly staff rather tired decor. old fashioned.
The restaurant was fantastic we ate there both nights, the bar was friendly and cosy. We had a huge bathroom also unfortunately there were builders walking on scaffolding outside our window all day
The availablity of wireless internet. The room was cold during the day.
Charming and accommodating staff. I arrived at 6.45am, exhausted and they immediately let me check in (6 hours early!) and arranged breakfast. Lovely quiet lounge for coffee and conversation.
everything especially the food
The pub next door
The quality of the staff, courteous and considerate at all times. Would have appreciated a more varied menu.
The bed was comfortable and the restaurant was better than some I have encountered at Premier Inn locations There was an unpleasant smell in our room
nice place staff were very friendly and vey helpfull A bit out of town, but we knew that before we booked. But then again handy for nights out in Broughty Ferry.
Excellent location, friendly staff and attached restaurant first class. None
great receptionists.. helpful with directions ideas on sightseeing and general travel directions. no task too hard ie such as extra sheets etc
Quality clean room , good food and great prices Bed too soft and water too hot in bathroom
Staff very helpful Did not get room I booked. I booked a quad room which was for 2 adults and 2 children . My room had a double bed and a "settee" which was not even made up on arrival. No way could it accommodate 2 adults and 2 children!
breakfast was very good and substantial for price paid. b ed was full of springs and most uncomfortable there were no rasers at reception my husband had forgotten to bring his own
Nothing I hate the plastic undersheets some hotels use. I understand why they use them but I asked for it to be removed & it wasnt. The bed was only acceptable (Lenny Henry must have got a new one in the Ad). The bathroom smelt stale. The pub next door was closed when I arrived on Friday & had a poor selection of Vegetarian food available by 8pm on Sat. Disaster - Use the one in Dundee city unless you are self contained
a large room a second chair and a "moving pipe" in the bath would be better
always comfortable and spacious enough for a couple of days with our little one had problem with card machines due to a fault their end and had the drive again t get cash to pay on arrival having already travelled 9 hours that day and arriving at 10pm with a 2 year old so was rather annoyed that they couldn't take their payment the following morning as we were booked in for two days and it was their fault not ours .
staff were all very friendly i would have plug sockets by the bed 4 people 2 charge phones
Friendliness of staff Breakfast
it was handy for what we wanted to do tour around the area
The friendliness of the staff and the cleanliness of the room
Met all our requirements
Staff friendly and helpful None
Room very clean, good breakfast, good location to an on the road trip around Scotland
We enjoyed our stay at the lodge, the evening meal was very good value and the restaurant staff very helpful. The breakfast was also very good with lots of variety. First hotel I have ever stayed in that offered Soya milk. Would also like to see a gluten free menu as well. Quite a distance to carry luggage from the car park to the annex. Although the evening meal was good value, some parts of the menu were Monday to Thursday, maybe for guests this menu could be available 7 days a week?
Friendly staff fast breakfast quiet room Slow service in restaurant in evening
cleanliness food and easy acces to city center also closeness to the wedding we were attending and very helpfull staff drinks were expensive
The hotel was good and the staff were good. We didnt raise it but the people next door to us were very noisy on their arrival back at the hotel after midnight. This was not good for us early risers. The breakfast service didnt start til after 8qam and we had to be away before then.
the receptionist was very friendly and the room was comfortable
the room/size was great the bed wasnt comfy atol
Stay as stated above was excellent. None I or my wife can think of
The staff were courteous and the room was very comfortable. I would stay there again. We breakfasted at the Beefeater restaurant and the coffee was nearly cold, even though we arrived at the time the restaurant opened.
Overall experience of staying was excellent. Staff were friendly and helpfull. No bad points that I could think of.