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The hotel staff was helpful in giving information and directions about the suroundings. Free, secure parking on site. Tabacco smell in our (non-smoking) room. The carpet was not very clean. No elevator, even though the family rooms were located in the upper floors. Ridiculously poor breakfast (5-6 slices of one type of cheese and one (1 !!!!) slice of ham in the buffet. There was no replacement of consumed items, probably because we were the only ones taking breakfast (may be for a good reason).
Friendliness of staff
The location was great (close to motorway, trainstation), quiet, good breakfast, pleasant and helpful staff, suited me perfectly for my business trip to France.
Phoned to say we would be late as we were lost!! We were given the night security code and told where our key would be, which we thought was well- organised. One bedside light did not work. Only one bath towel in bathroom even though the booking was for two people.
Very helpful and kind staff. Room was spottlessly clean and modern with all facilities needed whether an overnight stay or longer. Not far from city centre and very close to main motorway. Very quiet location.
The staff were very helpful.
Very friendly & helpful staff
Cleanliness and the peace and quiet .Good location as only 5mins from Metro .Good value for money n/a
friendliness of reception. Location.
the breakfast and helpfullness of staff there was not enough towels in the room so had to go and ask for more
The rooms were very good, comfortable and quiet. I would like to stay there again. My husband suffered from backache just the evening before we had to leave to Paris to catch the plane. At the reception I asked a desk clerk if it was possible to stay a little bit longer than check out time. He offered us to keep the room one hour longer than check out time but he also said he would charge the room if we decided to stay longer than the given time. For us, it would had been a great help to have the room for two hours rather than just for one hour. In a five star hotel, which was definitely not overbooked, it should be all right to keep the room a little bit longer because of illness (because of backache it was very painful to sit in the foyer and wait for the taxi).
Good location and very nice bar. Bistro is a good option if you do not want to walk into the City. Not the cheapest option in Lille (but you do get what you pay for). Traditional room we had was also pretty small.
The large central atrium and general design and style. No
Comfortable, well run, helpful professional staff Car parking not the easiest
we could benifit from an extraordinary promotion from your site...otherwise we find the hotel would on the expensive side even with all what it offers...
Interesting decor Delicious lunch Think it would be a good idea to extend the menu, so that lunch and dinner not the same on the same day
The room was smaller than implied on website
It is nicely designed, the setting and bar area is very relaxing. Nice & quiet location. Room confort was not exactly what I have expected (e.g. in order to switch off the lights, you have to get up from your bed!!). Very limited selection of English speaking TV channels. The language skills of the staff is also not sufficient for such a deluxe rated hotel!!
Great welcome, excellent decor, comfort etc and a great restaurant
A very stylish hotel and a beautiful building. Comfortable beds and Clarins products in the bathroom! Breakfast was a fairly small choice considering its a 5*
Good location, cheap, free internet. Late check in, at 15.
The best point of the stay was the breakfast room which has a lovely outlook.
helpful staff. parking no tea or coffe in room. only i meat and i cheese at breakfast
location, close to eurostar and the city shops lack of facilities to make hot drink . very hot had to sleep with window wide open even when it was snowing!
Good location, easy for parking in the hotel car park Room was small, smelt stale, wall paper falling off the wall and plug sockets were loose and dangerous.
Friendly staff, everybody spoke english and was very helpfull No Wi-fi in rooms.
Hotel Lille Europe is well located for a stopover related to Lille Europe station. The room was very dark, seriously overlooked by the shopping centre behind the hotel, and rather cramped.
Convenience, very close to ESC Lille, shopping centre, city centre, train stations. The staff was very kind and helpful. the room can get a bit noisy early in the morning, it's too close to a busy avenue. And if you shut the windows the room gets too hot.
Clean, comfortable and good value for the price. Excellant location for Eurostar and city centre.
Good location - near Lille Europe station and city centre. Good basic rooms and good value buffet breakfast. None
The rooms were large and very well laid out with a nice bathroom with both a shower and a bath and a separate WC. Also it was possible to partition the room into two with the partitions suspended from the ceiling. The hotel takes your payment at time of booking. The staff are very average and found it difficult to find the booking. Although there were facilities to make tea and coffee in the room there were not cups/ sachets of coffe/ milk sufficient for the number of guests and this got worse the second day.
Room size, facilities None.
helpful desk staff
Room size just right. Having young children we loved being able to divide the room up so that we could watch a movie and drink wine whilst they slept. Staff were friendly and receptionist spoke excellent English. I would have had a go at the french but she made it so easy. Breakfast was basci, laid back and delicious
Clean and comfortable room. Free use of internet en TV facilities The lack of free parking, this should be arranged by the hotel.
quite rooms, very close to railway station Lille Europe, internet access, easy to print boarding pass
Size of room, microwave and fridge, free blockbuster movies.
clean and comfortable
Great location, easy access to train stations.Modern feel, with well designed rooms.
clean, friendly staff, efficient, spacious rooms not in the centre, close to the railway station, expensive breakfast
Location was fantastic - great for visiting the Christmas markets! Unfortunately you need to pay for lockets to secure your luggage if you're leaving Lille a few hours after check out.
basic, good location and value for money Inside of windows/woodwork and skirting borad very dirty. Bed cover a bit grubby, but sheets clean. Can't see why these cant be cleaned, it lets the room down
Good location, good breakfast, comfortable room, reasonable soundproofing The smell from the drains was dreadful in the room and generally in the corridors, was only bearable with bathroom door kept closed and windows left open whilst occupied
The location Extremely small room. No parking at all and nearby parking very expensive - would be good for train travellers though.
Good situation, helpful staff. Bed was a bit hard - very noisy outside at night - perhaps triple glazing might help?
The location: very near the train station!! quite impressive!!
The rooms, hallways, & elevator all smelled of damp/mould/something awful. We thought it may have just been our room at first but we had several friends who reported similar odour problems and they were staying on different floors/locations within the hotel. Also, only one towel was provided for a double bedroom. A request for a second towel for our second night of accomodation went unfulfilled by housekeeping. Again, friends had the same problem with only one bath towel being provided for a double room. The rooms are small but functional and reasonable for the price but for the reasons above I would not recommend this hotel.
Very conveniently located in town centre
The bathtub was huge and deep. I was in town for sports and it was nice to be able to take a bath after a long day on the field. The bed was also very fluffy and comfortable. The location was perfect and the staff were all incredibly helpful as well. Room service was very limited and not very good quality. The bar downstairs can get very loud which makes it tough to sleep if you're there over the weekend. The climate control in the room was locked and the set temperature was a bit too high for my tastes. The rooms are also quite small.
Great location, clean comfortable room and helpful staff and the bonus of a really good breakfast Bar closes at 11pm??
Location is very good and own parking a plus. The professional and helpful staff are the hotel's greatest asset. Although the ground floor public spaces are first rate the decor in the rooms and corridors is tired and needs a revamp. Old carpets in the lifts, corridors etc and tired bathroom fittings etc are not up to the price bracket for this hotel.
The building is beautiful and, for the Braderie weekend, quiet. The room was large and well situated within the building. Dining facilities were limited and, being Braderie weekend, overbooked. Perhaps we should have been warned about that. Also,in spite of advance booking through a "value for money" site, we were charged the highest room rate. I was not aware I was booking a suite, since it was called a superior ROOM! We did not need a suite and that was a waste of my money.
- most rooms do not have air-con - internet access is very expensive - room service list is short - food is not good - takes forever to get served in the bar
Polite staff, very clean room Bathroom basic
The bar with the pianist The view from the room - looked out on to roof. Asked to change but staff unaccommodating and unfriendly
Conveinience for Lille Centre
the building. the surroundings.The dinner on Wednesday 1 August. The beds were very hard..Breakfast could have been much better.Dinner on Thursday 2 August was very poor indeed.
Very comfortable hotel, relaxing and very appealing.
Over priced, very disappointing. No air con in a room charging 150 Euros. not recommended, our room was a good size but very 'tired'. You even had to pay for the internet access in the reception area. I formed the opinion that this hotel wanted every penny from you. I would not recommend and I would not stay again.
The location is very good and the staff very kind and helpful. I also appreciated the calm of the hotel. Breakfast is expensive for what you get (no fresh orange juice, poor savoury buffet, etc.). The bathroom was very hot. I think the value for money could be much better.
Good Central location, excellent staff would stay there again
The location is perfect, near the old and new town, and easy parking at the opera public parking
Excellent location, quiet room, local flemish touch in interior design, friendly staff. Cant see any.
Location The breakfast was expensive. It wasn't clear when booking that tax would be on top of room costs. The rooms are tired and bland..very 80's! Strong smell of cigarettes during the night. We had two rooms both of which weren't ready with beds unmade so we were reallocated new rooms. the lift was very small so difficult to get more than two people with suitcases in. The staff were friendly and helpful though and the location was brilliant.
position, location cleanliness
Fabulous location in the heart of Lille. Rooms were excellent, and very clean with attractive decor. Ours had a little balcony to see Lille by night. Hotel staff were friendly and helpful. Good value for money. Bathroom decor was not quite up to the standard of the bedroom, but a small detraction in an otherwise extremely pleasant weekend stay.
It was OK
Very friendly and efficient welcome. Hotel location was excellent for visiting the old town of Lille. There was only one small lift and the wait at times was quite long.
Very pleasant spacious room (903) The airconditioning was not good - temperature in room was too high to sleep comfortable
Clean, location to rail and City. Big modern rooms. Air condition.
Staff were helpful, room very nice, excellent location
The front office, specially Mr. Ghanmi (?) and the other lady, sorry cannot remember, were very friendly and helpful. The bartender Luc was outstanding. In a hotel, from my experience, if the staff are warm and friendly , that takes the edge out of everything. The dining is too limited and constrained, menuwise.
the location of the hotel was very convenient for the Eurostar and only 10 minutes walk into the city centre. We had two evening meals during our stay in the hotel restaurant. The food was very good and excellent value.
The hotel was very conveniently situated outside the main railway station and a short walk (10 minutes) from the centre of town. The room we had was spacious clean and had a view over the city (with the station in the foreground of course!) It was difficult on arrival to find out where to stop to check in. We had to drive round a couple of times (a very busy road runs in front of the hotel) before we parked on a taxi rank several hundred yards away and walked to the hotel to ask staff. Reception then directed us to the station car park which was 20euros a day with no discount for guests. There were no other parking options. Felt that 200euros a night was a bit steeep but is was in an ideal situation. Entry to the lifts from reception was by use of your room card. Managed to crack the system on day two but it is a little confusing - until you read the instructions!! Also a waste of time as you could always wait for the next lift coming down and enter without using your card.
The views over Lille from a Privilege room, good location in quietness.
Service level of the staff
large spacious room, very quiet, very good bed, extra clean bathroom
It was a nice big room with a good view. It was also very conveniently located not just for the station but also for the main town. The design inside and out is very nice. The bed was a bit too soft. It felt very much like a business hotel and could be made a bit more welcoming to attract tourists.
The reception staff as well as the bar staff were friendly & helpful.
Car Park entrance / exit very tight with a large car
Hotel is old and needs to be renovated!!!!
City centre location.
clean rooms, quiet for sleeping but rooms were quiet small the breakfast room had 2 coffee machines but only 1 worked so there was a lineup, then the the working one quit working
When we discussed our concerns re over the quality of services the staff we dealt with were very u.derstanding but in the absence of the manager on the night and again the next morning ,were unable to confirm a refund for the one night of the stay The quality of the room was extremely poor, bed uncomfortable, bathroom poor, room overlooked a rubbish tip. There was no evidence of the good French cooking one hears of as our food wa still frozen solid when it was served We were booked to stay for 3 nights but checked out after one, sadly we could not get away quick enough
Very friendly and helpful staff who went out of their way to provide information. I stayed in room 316. Comfortable. However, the shower was really terrible. The thermostat was so bad that I was either frozen or scalded.
Very little....... the room was clearly only designed to take two beds and would have been cramped at that, it wasvery small. When we booked a 3 bedded room we expected to have a room suitable for such a use The clear misuse use of a 2 bedded room for 3 bed use, this was a mis-representation of what was originally offered, we therefore only stayed one night instead of two. We would not recommend this hotel for these reasons to anyone else
visit the town
Reasonable value and location Rooms very small, no space to open two sets of luggage in a twin room!
Amazing decor, beautifully presented hotel, better than some 4 star hotels I have stayed in. The staff were very helpful, although we had problems with breakfast on Sunday even though we had booked the night before, there were no tables when we arrived. The lady on duty was excellent although very understaffed and accomodated us as soon as possible. Short staffed on Sundays
Great location, close to train station and centre of town
The Hotel is well located in the heart of the City. The Hotel reception staff were excellent. The Hotel is new and very stylish. Access to local information - regarding restaurants and interesting places would have been useful.
very cool spot..... also very small but functional and modern...lovely amenities... most attractive and charming young lady from Lille on the front desk....excellent breakfast...the are is a bit dodgy but is in the process of improving.. if you can acept the small but ultra modern accomodations this is a great spot none
Very quiet room but in a central location. Very comfortable bed.
Excllent hotel withvery goo staff. I won;t hesitate to recommendand stay there again.
Great location, excellent staff and modern very well equipped comfortable rooms - highly recommended. Nothing
Excellent location for shops and Eurostar -everything in easy walking distance. Loved the fresh, modern design, a refreshing change from chain hotels. Bed super comfy, lovely huge shower. We had to wait 30mins for our room.
Mainly the staff, very welcoming and friendly. Really helped you. Nothing
The room was spacious, the bed very comfortable and luxurious. The room was furnished very pleasingly. The staff in the breakfast room were also very warm and charming. The toilet room was not very well ventilated.
very nice & comfortable hotel The nearest car park remained closed untill 12 noon on sunday and we were not informed about this
Asked five times for a tray of coffee making facilities before we actually had one put in our room
It was central for our needs for one overnight stay
Location, old fashion but comfortable It smells cigarette everywhere...
great location. large rooms. friendly staff. nice breakfast. assisted with childs additional bed. smelly room and toilet.
Location was excellent, 15 mins walking from Lille Train Station, close to Grand Place, lots of shops and restaurants around. floors and furniture a bit old, it needs renovation works. A bit expensive for what they offer, but I guess you are paying the location.
Room was fabulous, overlooking the Grand Place. Well worth the supplement. Room large and bathroom very spacious. The bar is a night club and although music stopped at midnight it could be heard throughout the hotel.
Proximity to the centre, lots of restaurants, Christmas market. Lovely big room. No information given on restaurant opening times. No wash hand basin in the toilet which was separate and around the corner from the bathroom.
The room was comfortable, and good for the price, it is also situated in the old part and very quite area one comment is that only one english channel was available , these could be increased since only french stations were available
location, service, breakfast little noisy from other rooms and elevator
Its location: in the centre of the old city No
Location in old town, quiet except for when they had a big late event at the hotel! Rather impersonal
Very convenient location and superb restaurant just down the road.
Hotel staff was very friendly. Hotel is good located in the centre of Vieux Lille.
convenient location , formula with parking and breakfast included is good value for money Breakfast was ok, but already 1:30 hrs before end breakfast, eggs, bacon, cheese, ham etc were finished, however, there was plenty of other breakfast items (Danish, flakes, croissants...)
Friendly staff very good location excellent rooms
Extra charge for basic continental breakfast annoying as room rate high enough to cover
It was nice and quiet also the arrangement of the beds and room
Central position Expensive breakfast
Room size was very nice. I enjoyed the Nepresso coffee in the room.
The fresh new approach to furnishings and layout
We had a wonderful stay, hotel close to centre, staff friendly, breakfast excellent, room comfortable. A pity that only paper cups are provided for tea/coffee facilities in the room.
we have stayed here quite a few times, however the rooms are now looking worse for wear, the skirting boards in the room were dirty and room was so hot it was impossible to sleep without the window open have the traffic noise
very good in all aspects. Buffet breakfast to expensive.
The location of the hotel, the clean spacious room, the excellent shower room, the tea and coffee making facilities. The efficient, helpful and friendly staff.
Well located for restaurants, etc.
location. tea/coffee facilities poor
Room and building were nice as were the staff. The location is excellent. The bathroom of our room (201) was very poor - the tiles were dirty and many in the shower area were missing grouting. Not 4 star, more like 2 star. A good clean, a new shower head and re-grouting of the tiles would have made all the difference.
The hotel rooms are beautiful and the service was good
the facility and room are clean and gorgeous. The staff was extra helpful with travel issues. The room and bath were great value.
We liked the central position of the hotel, the rooms were well soundproofed and the beds were very comfortable. The provision of tea/coffee making facilities in the room was unusual for Europe but were much appreciated. We were also able to access BBC television. The bathroom was well equipped but very cramped.
The decor of the room Because of the age of the building, one can hear every footstep above and next door; that is disturbing.
frendly staff nice and central for shops no
very confortable and quiet room. pleasant staff at reception.
location rooms need to be refurbished
Perfect location in the centre of Lille with easy access to shopping car parks, and restauarants. Hotel staff friendly and helpful. Room spacious and light with two french windows giving fantastic views into the Opera House square. Our Privelage Room suffered from lack of coat hanging space and clothes storage. This was acceptable for a short 3 day stay.
Arriving on a wet evening the hotels car parking service was an excellent idea.
central location, nicely renovated, nice "salle de séjour" rooms are rather small, but with modern equipment, air-conditioning is used for heating (which worked fine in the room I had)
friendly and helpfull staff, flexibility of timetable no elevator, no hangers for towels
Small, clean hotel in the centre of the city!!!! In tha bathroom there were now hangers to hang on towels etc ...
It was very clean and in the very city centre No lift and a lot of stairs, not really practical for heavy luggage.
Very friendly and helpful staff, excellent location. We stayed in the privileged room no 104. As we investigated next day, it was the only room from the Privileged range on the 1st floor that had ridiculously small bathroom. "Small" is actually a massive understatement - the layout was awkward and one needed to do some gimnastics to pass the sink to get to the toilet. Once in place the sink could be used as a head support... Additionally there was a bad smell from drains in the room. This room 104 shouldn't be classed as Privileged. If we were placed in one of the other Privileged rooms with normal bathroom I would give the room high grade.
Right in the middle of the city. Perfect for a weekend break!
Good location, close to Rail Stations, which was essential to me wasn't really easy to find it from the first time. Numbers of buildings in Lille are rarely seen and hotel is situated a bit aside of the street. So the main thing is to find KOOKAI shop and hotel is just on the right next to it.
On arrival the hotel looked strange and when you climbed a set of stairs the reception area was small but the room was very comfortable and quite sizable plus the hotel was well placed for sightseeing, restaurants and shopping
The rooms on the lower floor can be noisy
The hotel is newly-renovated - very stylishly - and the superior double room that I had was large and comfortable and overlooked the street leading to Place du Rihour. The hotel's location is fantastic - easy walking distance from the main train and local metro stations and to key sights. Generally, the staff were friendly and helpful, especially the young woman on reception and the housekeeper. The only aspect about my stay that I didn't like was the noise made by the delivery/cleaning trucks that started to arrive in the normally pedestrian-only streets between 6 and 7 am.