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The hotel was beautiful and roomy, with a relaxed feeling. Le Bistrot restaurant was excellent, as was the lounge bar. It was nice that the guests had free access to saunas and the swimming pool. The hotel was well worth its price. The room was a bit plain and didn`t have the same comfortable feeling as rest of the hotel. The bed was terribly soft and uncomfortable, and we did not sleep well in it. The treatments in the spa were not worth their price, and felt a bit unprofessional an uninspired.
Not much, however the room was quite comfortable. The services in the bistrot was very slow...
Restaurant is good. Wifi is very slow and do not work from the room, only in the lobby, but not always. Not suitable for business people. Website reflect different impression than reality.
My overall impression was a good and positive one. The positives are: It is locatable by satnav. Good and free parking. Literally a 5 minute walk to the centre. Attractive and spacious foyer. Lift to all floors. Large bathroom. Friendly and helpful reception staff. Clean room and bedding. Bedroom was warm on a cold and wet day. Free and good speed Wi Fi. A fixed one choice menu for dinner was too limiting. Our bedroom was slightly smaller than we would have preferred. The shower did not drain properly so the water built up in the tray quite quickly. Tea and or coffee making facilities in the room would have been helpful. However, the above did not detract from our stay. The experience would have been enhanced if these aspects were acted on.
The location of the hotel is very good, the shops and restaurants were in close proximity. The hotel itself was lovely and had great facilities and great value for money. I was on a business trip so appreciated a comfortable room after a days work. I would of liked more choice for Breakfast i.e. Cooked breakfast is my preference but the continental was nice its purely a personal preference.
The staff were fantastic,very helpful and very friendly,highly recommend. Not a thing.
Good food, thoughtful and friendly hosts, made to feel very welcome.
The Patron and his wife are charming and very helpful. This is a charming old fashioned French hotel - as they were in the 60s and 70s. It does not feel like a chain hotel at all. Sample it while you can - before they disappear! Very convenient for Vichy centre with 4 covered parking spaces. Bedroom cleanliness was patchy - some bits excellent & bathrooms very clean. Some of the doors and French windows are tight in the frames
the location and parking facilities are about the only qualities worth mentioning of this hotel. Service is non-existent, utilities do not function, staff are simply not interested in their guests and very unhelpful, the rooms are gloomy and for the price charged it is clearly misplaced in your ranking. It should be one star with a warning.
The hotel looks really cheap, I would never go back, the worst is that I have choosen this because of fitness room. But the access to the fitness is 18,5€.
Location. Only. Yes. I was promised the use of Thermalia complex for 6.5 euro per person. When we arrived we could enter it for free but there is no use in that - they have only cabinets there with expensive procedures which you should book long before hand. The stuff spoke zero English in Thermalia, the complex itself looked like the hospes - lots of 70-80 old people. Only. Waste of money - i would not come there if they told me on the phone that i cannot use the Thermalia.
It was easy to find after a long journey and a comfortable stay before the next leg of our journey.
I stayed for the second and last time in this hotel because of my experiences below. The restaurant menu is still in French only! More worse was that the air- conditioning was switched off in the entire hotel with an outside temperature off more than 27° Celsius!!!!!!!
location, parking double bed too small. It looks a bit old, a renovation would be welcome
Hotel reception staff was friendly and helpful. Hotel has a good location in the city center of Vichy. Hotel restaurant diner menu was only in French not in English or any other language.
We have stayed at the novatel several times, for several nights as we like Vichy and have friends living near. We like the novatel because rooms are a good size, there is a swimming pool and there are parking facilities. I think it's the only hotel in vichy with a pool. It is central, very near to shops and restaurants. WFI is a little expensive. In many hotels there is no additional chargae. Probably beginning to need some refurbishment.
Reasonably priced, parking on site, good location. A bit run down, lift failed towards the end of our stay, lower stairs in a poor state of repair, reception closed between 11:00 and 15:00hrs, inadequate waste bins in rooms.
The central location and hotel car parking Nothing
Location, quality of facilities Reception closed until after three. Not warned and we arrived at twelve.
Good position, relatively quiet, one receptionist friendly (but one not) Poor cleanliness of crockery (eg plate chipped), poor standard of breakfast for price
location room too small
The location on the river bank and the ease of parking Not so near restaurants
Good location, on-site parking, clean and efficient, pleasant service Would have liked in-room tea/coffee making facility
Good location, easy to find, with very helpful staff.
Convenience to centre. Nice walk by river into town. Receptionist very helpful. Parking facilities free.
Exceptionally friendly and helpful staff. Spacious room, especially compared with the norm for hotels of this class in France.
It was a really nice clean place whith some romantic touch in the design. Loved it.
Very welcoming, pleasant, and helpful hosts, who gave us a good dinner recommendation (Brasserie du Casino). Easy to find the hotel with GPS. Just enough room in the street to unload our bags, then the hotelkeeper took our car to the hotel's garage for the night. The hotel is in easy walking distance of the spas, opera, etc. We enjoyed our brief stay very much. We did not like that the room keys were kept on a board in front of the reception desk, which wasn't manned every minute, so someone else could have taken our key. This is our only complaint.
The frieindliness and helpfulness of the staff was outstanding Coiuod do with re-decorating
Well located & good value for money. Very helpful and pleasant staff. parking nearby can be a problem
This hotel is a true find. We took a superior double (for 2) and found it to be large and comfortable. While not luxurious, the room more was generous in size. Breakfasts were generous, and the staff and management perfect. I cannot envision a better hotel in Vichy for location and value, and the Management team's warmth on arrival and throughout our visit was really the icing on the cake.
Very friendly and extremely helpful owners, quiet but central position, overall a very positive experience
Confortable bedroom Good linen & towels
The hotel was in a very good shape and the manager and staff were all very friendly and nice. I really had a good time in their hotel and strongly recommend it to others.
staff very helpful and cheerful/ hotel central for City sights, shops and restaurants
The hotel was convenient for the city centre, Rooms were modern and clean although small. The lack of air conditioning was a negative. the front of the hotel looks onto a main road and traffic noise would be problem if you a a light sleeper.
Hotel is located very central. No hotel parking available but enough parking lots near to the hotel once the shops have closed. Then free parking until 9.00 in the morning. Free wireless lan in the hotel. In the morning there was only one staff available for checkout, breakfast and room service.
very bad the hotel and staff .. but near very good very bad the hotel and staff .. but near very good
room was tiny, one meter only on one side of the bed, two meters at end, almost no lighting. see above
It was simple and just right. Our room for myself and 2 kids had 3 single beds with very comfy duvets which all felt crisp and new. The shower was massive and we had a great view of the river and cathedral. There were good places to eat 3 mins walk away and the bus to Disneyland was also just 5 mins away. The breakfast was basic but fine and free for kids, and I reserved parking via booking.com which turned out to be free outside the hotel. There was also a chargeable underground carpark. They gave me the wrong info about buses to and from Disneyland so we missed the last one and had to get a cab home (50 euros). The surprise free breakfasts and parking covered that tho!
Excellent location, welcome first class, english spoken - not critical but elpful, close to good restaurants, secure parking, pleasant atmosphere. one-way systems in Vichy make it not as easy to find as expected - web map could be improved, especially since streets are narrow. Room comfortable but bathroom very basic. Rue de Paris is being improved (for pedestrians) and (noisy) work starts early.
Friendly accommodating proprietors, good continental breakfast, good parking facility, good location. Rue de Paris, on which the hotel is located, is under reconstruction.
The host was very friendly, went out of his way to help us and the breakfast was lovely.
Hotel staff very friendly and helpful, especially when trying to park the car. Breakfast in the garden was a real delight.
A very solid value for the money House keeping woke me up at 8:30...
The hotel is conveniently situated for the activity I was engaged in - motorcycling holiday. It was fine but nothing special. I would not use it other than for this purpose and that my friends were all staying there.
Very clean & comfortable, friendly and helpful staff, good breakfast with plenty of choice
well run hotel and warrants a 3star rating
Very nice and accommodating staff, excellent facilities. Not enough towels for a full family visit.
Breakfast, air con reception/bar area
The staff were friendly and the hotel was in a very convenient location for exploring Vichy. The bedroom was a very good size and the hotel had nice period features. Thought the bathroom and soft furnishings could do with a bit of updatinf/modernising.
Good location Parking was not easy at times.
Location and staff were very good. Godd restaurants close by as well as at the hotel
The staff being very helpfull, although when arrived they had no record of the booking from booking.com, they managed to accomodate.
The hotel is in the centre, walking distance from hte points of interest. Good hotel for the price. No english speaking, no elevator, bathroom small.
city centre locatiom
Very attentive and friendly staff, excellent breakfast, although the weather was very cold the Hotel was always warm, ideal for exploring Vichy. Would stay again if in the area .
Peaceful room overlooking garden yet very close to station
The Hotel du Rhone is a charming "old fashioned" French hotel which is ideal for people touring France...as I was!
Owner delightful. The hotel was close to parking in the city centre was reasonally priced and had a faded charm about it.
Very friendly staff although language was a bit of a problem
The location was great for walking around the town. The room was quite small but comfortable enough. The staff doesn't speak English, which was okay for me because I speak a little French, but for travelers who don't have any French it would be much more difficult. However, they were very kind.
The service and food in the restaurant was superb The room facilities were just a little tired.
The hotel is very well located in the city. You can reach easily all points of interest in Vichy. The staff gives you a warm welcome. The rooms located to the inner garden are very quiet.
Good location, clean and decent, friendly reception, reasonable rates Should have had an electric kettle provided for tea or coffee
Warm welcome. Easy quick check in.
Very friendly management, good service
friendly owners, local parking free on street till 9 am rooms not very comfy or welcoming
A very central location and very considerate other guests. The room could have used a lick of paint.
Very clean. Room was basic, but location was great.
The owners were very friendly and welcoming.
The staff were very helpful and cheery
Good bathroom. Breakfast was sparse. Traffic noisy.
The room was new and good; the WiFi in the room was great. The noise, since it is on wood floor. At 9 am we could listen every step of the cleaning people like they were on our room. The curtains let the sun light pass. Bottom line, excellent if you need to wake up early, poor if you need to rest in the morning.