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good staff attention
Friendliness and efficiency of staff.
It had good parking, nice pool, not too far from the City It was extremely noisy in the morning and impossoble to relax in the bedroom - could hear other guests, in fact a huge argument at one stage! The chamber maid came into our room on three occasions even though the do not disturb sign was on. We were admittedly late checking out of the room and received a very abrupt phonecall from the reception area - we found the staff slightly rude.
This is a top quality hotel. I stay in 4 star hotels each week in the UK and this one lives up to these standards. Great service very friendly and Quality furnished room. well done
The hotel was excellent in all respects - comfortable, elegant, in an excellent location for Florence and/or the Chianti region. We would happily stay there again. Nothing.
The reception staff were friendly and nice while the room was spacious and clean. The hotel deserves its good review. Breakfast choices were ample. The location was perfect for me as I planned to go to the nearby Prada outlet.
The staff were friendly and tried to be very helpful. The room was clean and comfortable. Parking was free and on-site near the front door.
nothing in particular The very poor breakfast
Everything... The hotel is well located, has a lot of charm, the staff is good, the place very peacefull, the food amazing... There was not often staff available to serve you at the bar, would you like a drink outside of lunch/diner hours...
There was nothing...NOTHING I did not like about it.. It was everything I had hoped it would be. My wife came over from the states on an 8 day vacation as I am here on business and we stayed 1 night there and she literally cried (with delight) when she saw the place. It was truly Tuscanny as we imagined.
Peaceful and relaxing with excellent service. Very good food.
It was a nice and very differrent hotel When you have plenty of availability (as was the case when we were there), the hotel should go out of their way to upgrade clients at check-in. This costs nothing for the hotel but it will dramatically increase the value/experience and the likelihood of customers returning for another stay. Also, I strongly suggest you move away from the fancy gourmet dinner menu as this has nothing to do with Tuscany
Efficient staff, very good food & wonderful position.
I enjoyed both the place/location and the hotel. The staff in general was extremely professional and hospitable. The restaurant services were also excellent. -
The castle is magnificent. The setting is beautiful. The 'town' of Gaiole is within walking distance and has a lovely atmosphere (and great fruit and veg shop). Goos location to explore Chianti. The food (breakfast and dinner) was superb and so beautifully presented (real silver!). Rooms are a little dark. It would be nice to contrast the old with the new by modernising the interior and lightening up the rooms with white linens etc. (which was so nice in the eating areas)
Beautiful grounds and excellent location for exploring Tuscany. Very expensive...especially restaurant. Improve stairs to upper parking lot.
everything except the weather. rain
Excellent hotel . Excellent food but overpriced.
Friendliness of the staff. Comfortable accomodation just as advertised. We were made to feel very welcome. No
The staff was nice and helpful. The place was deserted and very quiet. That we were overcharged for the drinks we had at the bar. There wasn't much nearby - you had to drive to other areas
the quiet lake setting, the well kept hotel grounds, plenty of parking spaces, the very good breakfast served with a smile the very very tiny and extremely badly designed bathroom, with very poor shower facilities on top of the WC! (room 13 thus perhaps unlucky, other rooms may be better).
The hotel has a nice location; however, without car it would be difficult to reach. We stayed there only one night, so couldn't really experience the hotel deeply. What I can say, that beds are OK, absolutely no problem with them, room was clear, breakfast is served personally, but they bring you as much as you want (before you asked for it). Only one point: size of bathroom; I don't know if it's the case with other rooms also, but in our room the bathroom was so small, that you easily can have a shower while sitting on the toilet. Since we stayed there one night, it was not really annoying, but for longer time I think it would have been.
Very pleasant quiet location, staff very friendly and welcoming. Decent- sized rooms, which had been kept cool despite the heat.
Lake and nature of the Unreal nice, friendly hotel staff Hotel staff did not know any word of English but are very friendly
Staff are nice and helpful, especially the one who served breakfast! We went back at 1:30am after celebration of the New Year and the owners were waiting near the front desk (not open for 24 hours but can call if the door is locked after midnight). The nearby environment is good and tranquil.
excellent location. never seen a lake side hotel where all rooms are lake facing. this was because it was surrounded by lake on all 3 sides breakfast could be better
The location is outstanding. The breakfast was also very good.
Enjoyed the 3 days very much. The staff was very helpful especially Sandro. The meals were excellent. My one interaction with the Chef was most positive. Since our room was closest to the dining room the noise after 10 PM (22:00) was somewhat annoying.
Beautiful Tuscan hotel with great location (close to many castles and vineyards) and nice amenities (great pool). The restaurant was very nice with excellent food and the staff was always helpful.
we like the location and the chef restorant.although the dishes was very littlle we upgrade the room to jonur suite but we did not like it. we did not like the breakfest. it was very poor, no fresh bread or rolles. evryhing was limitied and not generosly at all .the coffee was excellent
Everyone was amazingly gracious and friendly
It's beautiful and peaceful hotel meadle of nature. We like everithing.
Quiet, beautiful setting, good restuarant Road to hotel
This hotel was the best of my last Tuscany trip. The staff/owners were some of the nicest I have ever met. The food was delicious and the chef very passionate. The pool and location were incredibly relaxing. I wish there were more of this style of hotel in other towns and areas. I will definitely be back!
The Hotel Le Pozzi Di Lecchi is in an absolutely beautiful location. The grounds, the gardens, the pool area, are all stunning, The rooms are comfortable, with very attractive furnishings,, The hotel staff could not have been more helfpul and friendly. The food was great, the whole experience could not have been better
beautiful hotel in a wonderful setting, clean and spacious rooms, great staff, nice breakfast, quiet and peaceful surroundings. The skinny (barely any room to pass if a car is coming from the other way) 1.3 km. dirt road to the hotel from the main road was inconvenient, at best.
Although the road up to the hotel is unpaved and a small challenge, what awaits you at the top is well worth the drive. The hotel is absolutely beautiful, clean, and comfortable. The staff are extremely accommodating and friendly. A special thanks to Alessandro, who made for an excellent manager as well as a stupendous source for how to plan our days in Tuscany. The hotel restaurant is a gem with (we feel) a world-class chef who made the most scrumptious meals. We were sorry to leave, and highly recommend the Hotel Le Pozze Di Lecchi to all! Dawn and Jim Pisello, USA
The kindness of the staff, the splendid isolation, and the very warm public areas of the building. The room was very small.
Highly recommended. A beautiful old mill in an isolated environment in the Tuscan hills tastefully converted into a hotel. We were greeted by the owner with glasses of sparkling rose wine. The owner, his wife and the staff were all extremely friendly and helpful. We stayed for dinner, the food was excellent if a little pricey: we were expertly guided through the menu & wine list. After dinner we watched fireflies in the grounds. Breakfast the following morning was also excellent. We left with every intention of returning. A little difficult to find - more detailed directions might help
The sraff was very hepful in assisting us with recommendations as to wineries and olive oil in the area. Dinner at their resturant was excellent.
Hotel Ultimo Mulino was a fantastic hotel. The staff were so friendly and the rooms were fantastic. And all in a great location.
Hosts were exceptional. Providing great food, wine, and information on the area. They were most helpful when booking excursions and wine tastings, and reacommending reastaurants. Beds were a bit firm but we found this in Rome also, so perhaps this is standard! Shower/bath was very hard to use without getting water all over te place.
Excellent restaurant with very helpful staff, wine shop was also excellent Staff on reception were a bit disorganised and on a couple of occasions forgot to book our table for dinner
We loved the place so much, we stayed an additional night. The staff was friendly and accommodating, the building and surroundings are incredible, and the dinner from the on site restaurant was fantastic. This is not a negative, but just a heads-up: the cooking classes book up in advance (as one would expect!), so if you are a last minute guest, as we were, this might not be an option.
Our stay was a great experience, the general vibe and feel of the place was amazing. It felt like we were the only people staying there at times it was so empty. The food at the restaurant was also amazing with enough choice to keep you wanting to go back for at least a couple of days. Relaxing by the pool and strolling through the gardens was a great way to unwind after the busy cities of italy The only thing that I would have changed I'd to be able to charge meals from the restaurant back to our room which would have meant you wouldn't have to worry about your wallet for the whole stay but this was only a minor detail.
The hotel is a really cool place to stay Beds were very hard and there was no one at the front desk when we wanted to check out. We were also hoping to take a cooking class but they werent offering the one day class when we were there.
Charming and ancient monestary from from the 12th century. Nice and relaxed atmosphere. Kindly and discreet staff. Excellent restaurant. Guided tours and wine tasting.
the bulding is beatifull and the view is amazing the breakfast is very bad, service so so
Great location. Great restaurant. Staff was very helpful and accomodating. Wine tasting was very good. Facilities, rooms, building, gardens, grounds were beautiful.
The setting high in the chianti hills is very peaceful and the view fantastic. The main attraction of this old converted monastary is that it is a winery making highly rated chianti and they offer wine tours and tastings. The wines are available both in the rooms and in the excellent restaraunt. The facilties and standards of comfort are not quite as good as one might expect in a 4star hotel and we did not find the water hot enough in the simple bathroom either in the bath or shower.
Really great place to stay. Beautiful surroundings. Very helpful and friendly staff. The restaurant was good, but I missed some classic and more simpler dishes. Since the menu is very limited, after two days, you need to go elsewhere to have lunch or dinner.
Unique atmosphere and very good service.
Very peaceful, nice views and surroundings, friendly staff, nicely arranged buildings of hotel. Regarding to status of the hotel it is dissapointing that road to the hotel is so poorly marked and in such bad condition (dirt road with holes, very steep slope).
Beautiful property and lovely staff. The meals were excellent (except over-cooked vegetables!) and there was a good selection of local wine. We were not aware how far out of town the hotel is and since we were on bicycles it was difficult to access. Also, the website and confirmation print out information did not match with the hotel room we received, although the hotel manager made up for it with access to the hot tub facilities.
Beautiful Chianti views, comfortable rooms, friendly staff
Excellent establishment at a beautiful location in the nature. The stuff was extremely pleasant, friendly and helpful at all times.
We enjoyed the beautiful, peaceful, and relaxing setting. Breakfast & dinner were excellent! Staff were friendly & helpful.
Very friendly staff and excellently quiet location. The views from the hotel are worth the stay.
Very friendly personnel clean nice swimming pool /
The rustic location, de view and a own terrace witch chairs and table
Very nice situation & quiet. Ideal for a rural & rustic countryside visit. Local access lane in very very bad condition, and really boribg after a few days. Morning breakfast really light.
Nice view, great pool. The window of my room was directly above a noisy courtyard where people talked loudly until after midnight. Also, the air conditioner did very little in the room.
Lovely surroundings, Tuscany/Chianti countryside, spacious room and bathroom, hotel location. The exit to the hotel from the main road is not marked if you come from the direction of Sienna (south). It is marked only from the direction of Rada (north). Also the unpaved road to the hotel needs to be repaired on several places.
Excellent bed & breakfast accomodation in a quiet area - decent swimming pool - spacious semi-private terraces near the rooms poor cooling capacity of fridge in the room - besides a modest and often unstaffed bar no on-site hotel/restaurant services after breakfast but several good restaurants within a few km - one room was comfortable for 2 but would have been crowded if 3rd bed would also have been occupied, the other 3 bed-room we rented was spacier.
Great, peaceful location and it is an excellent base for visiting this region. The access road up to the hotel is very difficult, as it is very rough and you have to be careful not to incur damage to your car.
The place is magnifiscent with a wonderful view from all sides. It is quite but also great with kids. We had our own terrace, where we could have meals done in our private kitchen. The pool is very nice and the staff helpful also not intrusive.
The friendly staff and their willingness to provide information and directions, sharing their enthusiasm and experience. no