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The location and convenient use of the car park The small room
one of the receptionists, solely on her own initiative and efforts, managed to serve a glass of warm milk at night for our two year old. rooms had no sound proof, basically had to sit up all night to listen to a man next door snooring. the receptionist was rude.
The bed was comfortable, but the shower was rather small. We did enjoy having windows in both the bedroom and bathroom. The location was perfect - walking distance to all the sights, but far enough away to be quiet. Parking was a huge plus!!!
Wifi very poor
Although the hotel did not have the charm that a smaller or older hotel might have, the facilities were very clean and modern...and met my expectations of a 4 star hotel. The breakfast was extensive. We were traveling with a car and chose the hotel because it had free parking and was within the town walls. Overall we were happy with the choice. The hotel is a bit of a walk to the Duomo...we were traveling with my father who is handicapped (walks) but we were using a wheelchair. It was definitely possible to get to the main sites from the hotel but it was a bit of a chore...additionally, the south side of the city, where the hotel is located, is quite a bit quieter than the part north of the main piazza...I suppose this could be a good or bad thing depending on your perspective.
Free parking and easy walking distance to town centre sites
Hotel was shopping, restaurants and historic sites. Room was clean and quiet. View from room was excellent. Hotel was relatively easy to find - good thing for GPS and parking was free. Staff where friendly and helpful. Internet worked pretty well. Paying extra for internet.
The stuff is very polite and helpfull, Breakfeast is very good, and the location is excellent..
Hacing a room on the 5th floor made access very easy No tea or coffee making facilities in the romm and the bar snaks were limited.
The room was great and the view was fabulous.
The housekeeping staff was outstanding,we felt safe in the hotel The receptionist lady linda was extremely blunt with us,and with other guests at several times....working in the same industry we found it shocking.... the noise also was disturbing on the corridor fairly early ...also we didnt like that we got billed for Bed & Breakfast,and we've been told that the breakfast wasn't included in the price.....so we never had it....
staff unhelpful, location poor for access to city,
Nice hotel with good facilities. Staff were helpful at all times. Room clean and comfortable but rather small, even though we upgraded to a superior room. Further from Siena than led to believe when booking but bus service good.
you felt like you were in a mini resort, though it was still a bus/taxi/car ride into town . It was really hot when we were in Siena and the pool was great to cool off. The restaurant had a nice choice of food and wine and not too expensive dinner didn't start until 7.30 (which is common in Italy - it's not really a critisism of this hotel in particular) which with a young child means they are tired already when it comes to dinner time :-(
The breakfast was first class the hotel staff were very helpfull and curteous at all times. The taxi service was very good we did use the pool but it looked excellent we will defently use this hotel again. NO
Location is good. Front counter staff is not very friendly. However, restaurant staff are generally friendly and efficiently.
Free parking and the breakfast was good. The view from the main villa was also good. The room was a little too cold.
Location Front desk wasn't that informed about the area and/or didn't want to provide tourist info unless it was about the tours they were promoting
Excellent food, excellent location for exploring Sienna, beautiful room and bed linen.
Staff very welcoming and helpful, especially Edi at front desk, rooms charming, dining veranda overlooks the old city of Siena, great breakfast buffet, attractive evening bar and dining, easy walk to the city. initially given a charming room but overlooking the parking lot, moved to a view room for second night.
Great location and can walk into Siena if you are up to it! We had a great view from our room in the main building. Very helpful staff. Excellent free parking. A four star hotel should have real glasses in the rooms not plastic.
Bed, sheets and breakfast Good walk into centre
Quiet, comfortable and cosy.
Very good rooms and instalations. Everything clean and new and a lot of space. The staff was wonderful also. The breakfast is good, but nothing special. It´s also easy to park on the street behind the hotel and the best thing is that is free. The only downside is the location, a little distant from the main attractions. You have to walk 15 to 20 minutes.
Large room. Large bathroom with tub and shower.
very clean room,newly renovated excellant location ,over all excellant hotel . there is a young man with shaved head,at front desk ,he was a bit abrupt. also the breakfast room did not have room for every one at once. but it is an excellant hotel for the money.brand new,clean.
The hotel was in good walking distance of city centre. There were good local eating places that were used mainly by locals. The hotel was comfortable and very good value. No - there was nothing we did not like.
location, room and tours offered from hotel
Close to city attractions Dining room too small sometimes had to wait for table at breakfast
close proximity for sightseeing restaurants etc. Helpful staff.
It gave me a feeling of contentment and confidence that whatever I had at the hotel would be first class. Nothing.
Breakfast I could hear the other guests while in my room (meaning, the soundproofing could be improved).
The staff was exceedingly friendly and helpful. The Italian breakfast was superb.
Simple furnished room with marvellous view. Helpful staff. No wireless connection in room. Had to use the hotel connection which wasn't always convenient.
very kind and helpful staff and close to the city center
very good location, good service,
Staff Weird hallways
Great location Finding the hotel by car at night. If we had known to go to the Porto Marco it would have really helped
Pleasant and chatty staff who helped me retrieve lost property from local taxi company. Also, their restaurant recommendations were reliable (not always the case in Italian hotels).Clean and comfortable rooms. My room and some others had wonderful views of the Cathedral and surrounding countryside. Cheap use of use of internet. Excellent location near the Campo, the Duomo and the Pinacoteca. Free (Italian) newspapers. Nothing really, except lift only takes you up one floor, you then have to carry your luggage up to the next floor. And the breakfast, as in many three star hotels, is pretty uninteresting: industrial cakes and biscuits, processed cheese! But the coffee was acceptable.
Very good location. Very nice hotel with friendly staff I enjoyed nice view of Cathedral and Palazzo Publico. Very happy with breakfast. The only problem was noise from the room next door late into the morning. I had quiet a loud woman next door, unfortunately I was in the hotel for 3 nights and so was she and her partner. This sort of thing you just have to live with, it is part of routine hotel experience.
Great location, beautiful period building with grand stone staircase (as well as lift), modern facilities and helpful staff. Free parking 10 mins away. 24 hr reception. Mattresses are 'firm'
Views from our room were amazing We thought this would be our splurge hotel on our European vacation, but this was one of the more run down places we visited. The decor is dated (unpainted wood furniture and trim) and the shower was just a shower head on the bathroom wall with a shower curtain wrapped around it. The water from the shower got all over the bathroom floor making using the sink or toilet a messy adventure. We were quite disappointed with the overall value of this hotel.. although the location makes up for some of it.
Very close to city center & Duomo but very hard to get your car to the hotel to drop of luggage. Very hard to get to if not familiar with location.
Spacious rooms - wonderful views of cathedral and countryside
Friendly and helpful attitude of all the staff. Our room was quiet and located off the Via Stalloreggi which is what we had asked for.
Everything superb, the food with wellness break - excellent, however staff on reception rudwe - only downside !!
Location very central. Bathroom not well cleaned.
location staff was not friendly, kind of unpleasant
A number of reviewers said that staff was not helpful. We found the staff to be very professional, friendly and helpful. The interior design was gorgeous and the room was very comfortable, lovely, ample breakfast in a very attractive setting. Location was perfect, right at the city center where all the buses meet to go to hill towns, train station etc. Easy walk to Il Campo. Great value for money—we stayed an extra night we liked it so much.
Excellent location close to heart of Siena. Superb breakfast included.
Very friendly, easy to find, high quality and in a central location. There can be music festivals in the nearby castle grounds. We were moved to a quieter side of the hotel upon request. There are not many bars etc very close to the hotel, but a short walk away there are plenty.
Good location, Fair price. Good breakfast. friendly people.
The location of the hotel, the staff was very helpful. The lack of parking place.
Good location. No WiFi in the room. Small room.
It's well taken care of, clean, modern and has a great breakfast. Its very close to the centric streets so you can have the best of being in the centre but quiet enough to have a peaceful night.
Good location Poor internet speed/access in public areas
Excellent location for central Siena - close to bus station and centre of city. Lovely breakfast room and nice to have in house dining. Staff very helpful and willingly stored luggage until we were leaving later in day. Rooms near lobby were noisy from loud conversations at reception - mainly in morning.
Good location and not too expensive for pricey Siena
Very convenient location to all sites,museums, restaurants in Siena. Nice breakfast buffet in pleasant dining room. Room was very drab, furnished with old bed, desk and nightstand, no pictures on the wall, poor lighting. Desk staff unfriendly. No elevator.
Traveling as a single woman I felt very safe there. The room was very clean, in good condition, and comfortable. The location was easy to get to by the city bus... or a taxi and you can easily walk anywhere. Breakfast was good. There was only one hotel staff member that was actually friendly but all of them were helpful. The bathroom was over-all clean but, I don't think they have washed the metal fixtures for a while. Plus, were are dirty hand marks on the ceiling from someone opening the access space.
Very friendly staff. Good location. Free public parking 10 min. walk from the hotel. Nice building. Breakfast could be better. No shower curtains, so the whole bathroom was wet after taking a shower. No parking at the hotel as informed.
Large clean room, great breakfasts and so handy to everything Staff could have been more friendly and helpful - like give you a map of the town, some information about the hotel, what services and facilities they provide
was a good hotel for our one nite stay in siena. comfortable, helpful people and the location although not in the enclosure of siena it was very close to the centre, perhaps around a 20 mins walk to the wonderful piazza el campo.
the location excellent, two steps from the main piazza where the bus from the railway station stops, very clean, spacious room, excellent heating, they let us in before the check-in time and kept our luggage after the check-out, very good price. the breakfast big, everything a little over-sugared,but it's ok
Excellent location, helpful staff, very good food, a hotel with the old world charm yet very modern too
Location and convenient access to bus/train transportation. The hotel is comfortable and the staff were friendly and welcoming. We will recommend the Chiusarelli to friends and family. Lack of complementary wifi access. Considering the price of the room wifi should be included. Also, recommend shower curtains.
Close to town centre and very helpful staff
The location is excellent! We were able to walk to the center of Siena and felt safe when walking back to the Hotel in the dark. We overlooked the back of the Hotel and sun rising over old Siena was magnificent. The girl that registered us wasn't overly friendly and the fellow removing dishes at breakfast removed our coffees while we were up getting more food. The breakfast buffet was great and the lady making coffees was pleasant and did a good job but the busboy was inattentive.
Courteous staff. Concierge particularly so. good location and price.
Good location with reasonable price, rooms were comfortable and quiet, some with nice patio / balconey. Breakfast buffet was great. Storage cupboards in the lobby for our bags after checkout. Complimentary computer in lobby for guest use was old had a tiny monitor. Only given 15 min at a time to use and only one computer.
The room was very spacious. I also liked that they had a computer in the lobby for guest use. I was having trouble with my wireless all through Italy, and it was nice to not have to go find an internet cafe. Front Desk staff is not very helpful. I work in a hotel, and I guess have a certain expectation of service. If a guest is saying they are going to walk to the Tour Office to rent a scooter, and that tour office is not walking distance, I would probably advise them. But no, it was a kind stranger on the street who did. Then I had to walk all the way to the train station to grab a taxi.
The location is great, not downtown, but in easy walking distance to everything in town. Very clean, staff was very helpful.
the location of the hotel made it readily accessable for all tourist spots we liked everything about this hotel. It was recommended by friends in Canada who had stayed at the hotel three years ago.
The rooms were clean, complementary breakfast was good, and the hotel was not far from everything. The shower had no water power.
Balcony was lovely and room. Air conditioning was very poor we ended up leaving early because we could not sleep with the heat.
The hotel is a twenty minute hike uphill to the center of things but the view of the backside of the Town Hall and it's walls through French doors and a Juliette balcony make it worth it. Plus, if you have a car and can get a parking spot in the hotel garage the ten Euro extra a night makes it very convenient to explore surrounding Tuscany. The only free WiFi is on the lone lobby computer, which always seems to have a line of people waiting to get on. Buy an Italian SIM card for twenty Euro and get unlimited 3G access for a month.
Our room view and outside area (room 5)
Good: The bed was very comfortable; The shower (rainfall type) was lovely; There were some English channels on the Sky provided; The Hotel was quiet and we slept really well. All the staff were friendly and helpful. Location was great for Sienna, with the bus stop over the road and bus tickets from the front desk for €1. Not quite so good: The breakfast was limited, with no hot food. But the coffee was freshly made and very good. There were no Tea/Coffee facilities in the room and no bar or restaurant in the Hotel. There was however an excellent restaurant next door, so all in all I can recommend this Hotel, especially for exploring Tuscany.
I liked the staff and the way we were treated right up to leaving. We dealt with a man who was not friendly and did nothing when we told him the internet we paid for did not work. We liked the parking and the room was fine. Also breakfast and the lady who ran it were excellent. I am a business person and I don't like paying for wifi. In the states I stay at excellent business hotels that do not charge for wifi.
the beautifully designed hotel,a pleasure for the eyes! The staff very friendly and helpfull just 1 thing: that there was no safety handle(bar) in the shower,which is a MUST(my wife fell!)
breakfast is very poor breakfast and some of staf they dont speak english
Very small bathroom and the shower cabin in particular.
It was outside the city, necessary if you are driving but very easy to walk or take the bus inside the city walls. No , Hotel San Marco is a modern, clean, well run hotel with very friendly staff, would definitely go back.
Location to travel to all of Tuscany was excellent. Centrally located and accessible to the areas we wanted to visit. Difficult to make long distance calls
geat accessible location...free parking. Breakfast chioce limited. AC could not be adjusted below 25, could not keep room as cool as we liked
helpful staff location
friendly staff, clean room. breakfast might be better.
great place to stay! ambience, friendly helpful staff (in english), great food - dinner and breakfast. They were able to accomodate a late change in the date of our booking, as our new(!!) Peugeout lease car broke down on Mount Vesuvius and we needed to stay in Naples for a few days whilst it was being repaired
Great value for money. Very recommended. Excellent staff. No.
Desk staff was outstanding. Restaurant was understaffed; head waiter was stressed, churlish and unresponsive. After an extraordinarily long wait and only after asking, starter and main came simultaneously. Several customers who had been seated after we had ordered, received their food and finished their meal before we were served.
This hotel is in a great location in the Sienese countryside, and the staff are very friendly and helpful. A nice restaurant, including a terrace with a view across the landscape is attached to the hotel.
very friendly staff, the nice building + surrounding (very little village) no air conditioning, street noise (when window open), although not many cars passed the small street
quite and confortable poor breakfast
The staff were exceptionally friendly and helpful! The room was spacious , comfortable and very clean. Breakfast was good. It was noisy being so close to the highways.
Outstanding service and personal attention from owner Riccardo and manager Tommaso; great views; convenient location; perfect Tuscan environment; hated to leave; good restaurant next door. Thank you! A totally enjoyable experience. Short distance south of Siena in a beautiful setting. Bus service; but used a car to see Tuscan towns.
The staff was wonderful and very helpful. We also really enjoyed he attached resturant -- we ate there both nights. The food, and staff were great and so was the handy location. They only negative was that the hotel is situated by a busy street. Since it was summer, and we had the windows open there was a lot of traffice noise. However, by nighttime it died down and we slept well.
Beautiful views, great head waiter (Guisseppe). No screens on windows/ balcony door allowed hungry mosquitoes into the room. Would also like to have 2 or 3 English language TV stations.
We stayed for 6 nights and used the hotel as a base to explore Tuscany. Our experience was very positive. The owner, Riccardo, was very helpful and friendly. He provided us with an excellent list of restaurants in the vicinity and was also helpful in recommending parking places in Siena and Florence. Other staff was also very friendly and helpful. The room was large and pleasant. The location was very good for our purpose of exploring Tuscany. We were able to reach Florence in the North and Montepulciano in the south within a relatively short period of time. The hotel had good parking, so the location fit our criteria of a central location where we could settle for a while without having to pack up each day. No. We had a lovely room and the breakfast was amazing.
Very friendly staff and stylish room. The best restaurant we visited during our vacation was situated right next to the hotel. Situated quite far from the city, a car probably needed to reach.
The hotel is close to Siena(10 mins) which was great for the palio. All but one of the hotel staff were excellent. The hotel hs a small restaurant and bar on site with simple but very nice meals that are also reasonably priced. This sounds pedantic but the tv in our room was just a portable that was positioned in a ridiculous position why havent they invested in lcd televisions. .... When we arrived there was no one in reception and we waited for over 10 minutes so we went to the bar for a drink- there was a lady who was smoking outside and had seen us arrive and it turned out later that she was member of staff!
The room was large as well as the bathroom. The staff was polite and ready to provide all the information requested. Absolute value for money The pool was missing to have a complete and relaxing holiday
Excellent staff. Very helpful with finding good restaurants, parking place in Siena and beautiful routes of what we had to see in the Siena area. Especially Tomasso knows a lot about the environment and where to go for food, wine, oil, pictures, and more. Bathroom is a bit small. There's no swimming pool, that's a pity when you visit Tuscany in summer with over 30 degrees Celsius.
good location,very clean,hotel menager very helpfull
Very clean and confort
the staff were so kind and helpful
Spotlessly clean with terrific balcony view of the Tuscan hills. And right on the main road. Not a thing. It was perfect for a one-night stay in the Tuscan hills. And the price was right!
The main problems where the water pressure in the shower and the lack of any eating facilities close to the hotel. Communication with the hotel owners was difficult as one tried very hard but had little grasp of English and the other was busy running another business.
The staff did their best to fulfill our needs, beyond our expectations and provided a warm familiar atmosphere.They were always ready to assist, provide information and direct us in touring the area. We liked it very much.
The owners were very friendly and helpful, and the room was clean and modern. We had a very pleasant stay. Had to drive one mile to the nearest restaurant.
near the chianti region, very good breakfast, swimming pool,bar and parking rooms too little
Nice pool, nice designer rooms, no to far from Sienna designer rooms not always functional handy.
Nice view, spacious rooms, excellent staff. I have already booked one more week in Montaperti for my next trip to Tuscany.
Clean, comfortable and well situated (close to motorway - but no noise at all). The swimming pool and terrace are nice. International newspapers available in the lobby. The restaurant has a low value-for-money ratio. Service there is very slow. The internet connection is slow and costs 3 EUR an hour; a real disgrace.
The rooms were spacious, beds comfortable and I liked the modern furnishings. We made good use of the available WiFi. The hotel was well placed for those touring the area, it's about 20 mins outside Siena just off the highway. The staff were helpful and polite. Buffet breakfast was excellent. Disappointed with the size and situation of the pool, the hotel is just off the highway in a small village so it is not quite and secluded. The room was showing some elements of wear and tear eg stained carpet, patched side panel of bath.
Very nice location, very helpful stuff.
Free parking. Swimming pool, fitness centre, sauna. Restaurant on site. Short drive to Siena.
Good value for money, staff were 8 out of 10 for friendly. No restaurants close by so good job hotel food was good.
location, interior design, facilities, staff helpfulness noise as insulation between rooms is very poor & my room was next to pool where water jet inside pool was very noisy.Also, there was AC leak in my room
Nice lobby and layout. Although modern and clean the construction is not well done and the glass rattled everytime other guests closed their doors. This was disruptive in the mornings.
The hotel was very nice just outside of Siena, price and location met our needs. Hotel was clean and very accommodating. They upgraded our room since we were 3 adults and gave us a 2 story room. Breakfast was very nice. Overall stay was great we would stay again.
Excellent location in the centre of the City. Very impressive building of great character. Well furnished room. Generally helpful and pleasant staff - but see below. Grubby carpet in room. Concierge gave innaccurate information about bus services and quoted eye watering price of 376 euros for 24hr car hire.
All the staff were efficient, helpful and friendly; not just the reception staff but everyone with whom we came into contact (including those who did not have good English). The room was comfortable; the decor very impressive. The hotel made guests feel special. Only one thing. Our room was just above the main street and the noise from the street continued loudly until the early hours of the morning. On two nights it continued until after 3am and prevented us from sleeping. Perhaps double glazing on the windows would help.
Everything was perfect! From the way the old palazzo has been renovated to the non-vulgar luxury around you and from the location to the personnel. It is expensive - but it's worth it to the last cent. The reception / consierge services offered were really good. We think that could be excellent if the the people there knew a bit more about the probable city attractions.
Fantastically located hotel, right at the heart of Siena. The hotel is also beautiful and seems well-maintained. Few facilities: For a luxury hotel I would have expected to find at least some - like pool, gym, etc...? In light of that, found the room rate extraordinarily high - stupidly expensive breakfast not included, internet charged at an absurd rate, €45 per night for parking, no facilities and a relatively inexciting and small room definitely do not justify the rate.
Hotel is well situated in the town. The decor is very plush. Welcoming staff. Buffet breakfast is overpriced
staff location room air conditioning
The Hotel Staff were exceptional. They made special arrangements to get us to our next destination. We enjoyed our stay at the Hotel and appreciate all they did for us.
Wonderful hotel with great location in the city center of beautiful Siena small room
Very friendly staff
Location and cleaniness and especially the courtesy of the staff especially the receptionist. I would advise that cornflakes be added to the cereal list
Quiet, good staff's English, coffee fasilities, fridge The breakfast...
I found the reception staff very very helpful, and very friendly.
Large room, large bed,sound breakfast and everything was clean The fridge /mini bar sounded like and electric lawnmower which woke us up at 4 a.m.
I didn't like nothing. This was a very bad experience. To much expensive for the bad quality that it has. The price is to much expensive, very bad breakfast, the rooms have no quality... Is a hotel to forget...
Location and Parking The staff could have been more forthcoming with city and bus information
Location, Price, Transportation A little bit hard to find, but we had never been to Siena before this trip.
The hotel had a very friendly staff. There is plenty of parking. Had air conditioning, although sometimes it didn't work very well. The location would not be ideal for anyone who does not have a car, but we did so it was not a problem. The hotel was also very bare inside and our bathroom smelled strange. The breakfast was not the most amazing of breakfasts, but was passable.
Staff friendly and always willing to help (not that they succeed but they seemed to try) Caution : Turist trap!. Never wrote this but quite horrible experience. You pay a 4 star hotel (close to 200eur and get the quality of a 2-star Plus Hotel. Bathroom smelly of humidity, Room not properly cleaned once over a 3-days stay, if coffee powder was finished no replace was given, expensive internet, very bad buffet breakfast,newspaper from previous day (only 5 copies left at 7h30). Very far
very nice hotel something diferent than normal hotels excellent hospitality ,location .
Very pleasant experience to stay in an ex-monastery; has kept a lot of its authenticity. Impressive view from the superior rooms over the surroundings south of the city. Although at the edge of the old city, still very close to city centre. WIFI did not reach to the last room (with the great view) so had to sit in the hall for a connection. Room was on 2nd floor at the end of the hall and there is no elevator. Older people should take this in consideration when they book.
The location-centrally located. The facility was immaculate and the staff was very helpful.
The location was perfect. Even had near-by parking that was inexpensive. Breakfast was amazing and the view at breakfast - incredible! Loved the story behind the hotel and our room was charming and very comfortable. The staff was excellent and very helpful. No lift, just stairs.
Interesting building with real history. Breakfast served in spectacular cloistered courtyard. Good location for access to major sights in old city.
We had a bueatiful view, the staff was great. It was a little warm. We stayed there on the 10th of May, and they don't turn on the AC until the 15th.
The size of room, historic nature of the hotel, and staff. Breakfast is weak.
Excellent view from room window Rather noisy from next room probably due to a connecting door
An enormous old cloister located right at the edge of the area pedonale. Room overlooking the local countryside. Nice staff, good rate. Bathroom door opened out -- a small point until you try to live with it -- what you get when you convert a cloister into a hotel.
It is in an ideal location and is full of character nothing
The historical aspect of the origins of Il Chiostro Del Carmine are wonderful and very much in keeping with being in Siena which is a town steeped in history and beautiful buildings. The staff were all very charming and helpful making our stay very special and our visit to Siena a very positive one.
The pleasant family atmosphere. The staff without exception were superb doing everything to make the stay perfect. I liked everything
beautiful villa and gardens, the staff are very helpful and dining experience is fantastic 15 minute bus ride to Siena, however the service is very good.
The hotel grounds, gardens and view of the surrounding Tuscan villas were wonderful. The common areas were also very well done and comfortable. The continental breakfast was above average. The room layout (small settee and bath downstairs with bedroom in loft) was unusual at best. Loft accessed by steep, slippery staircase. Would not recommend these rooms to the less agile.
Staff were lovely and the terrace was very romantic Double bed not available, despite request
The landscaped gardens are beautiful and enjoying lunch on the terrace was an unforgetable experience. There was a safe behind a picture in our room. The staff was wonderful and spoke excellent English. The dining room is lovely and the breakfast buffet was brought to you. Also, you can order breakfast including omlettes sent to your room.
The grounds are absolutely beautiful. The staff was so friendly and willing to help us with any questions. It was a very nice, yet not stuffy, relaxed environment. It is situated on nice open grounds where our small dog was able to run around freely. Wonderful restaurant!!!
The setting, grounds and vistas are outstanding and though it is slightly out of town, we easily took a bus into old Siena to see the sights. The restaurant food and service were also outstanding and the room very comfortable. There were some stairs up to a loft/bedroom and the bathroom is on the lower floor. It was no problem for us but could be for others. Getting out of Siena by car is tricky - I would advise that you have a GPS on hand and also take note of rush hour traffic in the morning.
The Villa's restaurant is incredible! A bit expensive, but hey, what hotel restaurant isn't? The front desk was extremely helpful to my finace and I with booking reservations at museums, learning the bus system, and booking tours. We loved our stay at the Villa, though it is a bit far from Siena's city center. The location made getting in and out of Siena a bit tough, but I think that's only because my fiance and I had grown used to the tube in London and the metro in Paris, making the bus system in Siena feel a bit more of a hassle.
We stayed for 5 nights and this hotel certainly lived up to what we'd read about it. The grounds are lovely and peaceful. The staff were always helpful and the Head Waiter is a gem! The breakfast arrangement is a little odd at first, but is not as formal as it first seems and the quality was superb. We would go again. For a hotel at this price we would have liked to have had the facility to make hot drinks in our room, but to be fair the hotel does not claim to offer this. Given that the majority of guests when we were there were English or American, it is surprising that there were only two English speaking TV channels.
Gardens, room, lounge, pool, sunshine, views, breakfast on the terrace, bus tickets, pleasant hosts and staff, bed was too hard,
Definately a business hotel.
Basicly ohne big disaster............ after being travelling more than 25 year on a frequent basis (more than 100 days per year), this was one of my most disapointing experiences!!!! Hotel does not at all reflect to basic standard an/or reputation of the Mercure Hotel chain!!! Unpolite staff without the slightest interest in their work and the comfort of their guests!! Unproffesional attitude and extremely poor quality of as well breakfast as service in general!!
The bed I have booked double bed room and I was given two single room room. It was only one night, so I didn't complain but this was a sign of negligence or indiferrence from the part of the staff.
Staff was extremely accommodating. Restaurant was very good. Hotel was new, modern and clean. I can't say enough about the staff. NO Internet service in rooms. This is 2008. How can you build a contemporary hotel without Internet service. Manager allowed us to plug my laptop into their office network for Internet access.
Being a relatively new hotel the rooms are a nice size and very comfortable
It is quite far away from city center. If you dont have a car you have to take a taxi..