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Location and comfort None
easy car parking bit expensive for what it is
Though the menu in the restaurant was limited the food was good and the staff helpful. Breakfast was also good. With a four lane toad and a main line tailway between the hotel and the sea it could hardly be called a seaside location. Equally these features detract from claims to a good view as did the Lidl supermatket next door. We would have liked to walk into Ancona but a 4 lane road with no footpaths I would not risk with English motorists, never mind the Italians. If I had been there on business it would have been reasonable, but not on holiday.
For a single room it was better than I expected and the view was spectacular.
The personnel was polite and friendly. Nice breakfast. The room and especially the bath was not very clean. The room was kind of uncosy - it was large and empty and the ceiling was pretty high.
Cleaness and staff helpfulness There is nothing to complain about the hotel has it offers an excellent price/quality ratio.
free internet, A/C, view of the sea, good free breakfast no internet in rooms, location
very friendly restaurant staff cost of any hotel in italy
Free parking. Room. Location is acceptable only if you travel by car. Payable internet.
I was shure it is hotel. But it is motel. It is not easy to get this hotel without a car.
No charge parking
It is not walking distance from the hotel and walk on the hill was very tiering with the luggage
Easy to find location, outlook on the harbour Room 127 very tiny ugly and not very well cleaned. I arrived at 1 a.m. very tired to call the staff and claim or ask to change room. At checkout staff did not say neither thanks nor goodbay.
Beautiful sea view. Ideal location to take a ferry from Ancona. Rooms with sea view are somewhat noisy. Shut the window and switch on the air conditioning is necessary.
We particularly enjoyed the friendly staff and as we met our friends here from London had an excellent stay here. Internet charges exorbitant. We have been traveling for 4 weeks around Italy and to pay E20 for one hour is certainly avbout 4 times more than we have paid anywhere else! Probably needs some minor upgrades to decor.
The hotel has a lovely view over the harbour. The breakfast dining area is pleasant. The staff were very friendly The hotel bedrooms desperately need to be upgraded.The basin had two cracks in it. The shower unit was tacky. The shutter tapes are nearly coming off the wall. The rooms are pokey
Beautiful location on a hill overlooking the sea. Very convenient position to take a ferry in Ancona. Rooms with sea view are somewhat noisy. Shut the window and switch on air conditioning is necessary
Location (quiet, close to city center, close to ferry departures) Poor road signals
Excellent restaurant and in the center of city Internet expensive, did not work properly and not convenienent linked to TV. Could not connect portable DVD to TV for children entertainment
we enjoyed our stay at this hotel a lot. the stuff was very friendly and we appreciate very much they checked us in at 8am when we arrived and we didn't have to wait till 2pm. excellent facilities and really good value for money more infrastructure arund would be a good bonus (outside cafee, swimming pool, spa etc) nut this is just "good to have" rather than needed
Please write at least 15 words
Well appointed room, very pleasant and helpful staff.
We liked everything - second visit and will visit again. Nothing
Boutique style hotel close to the Conero Coast (15mins by car). Great breakfast and friendly staff. Free on-site parking and 5mins to A14 Bologna-Bari motorway. Air conditioning was very weak.
it was a totally new hotel in a good location and a very nice design as well as a great breakfast! reception staff
new hotel modern design there was no hot water in the morning for a shower and a shave this is not acceptable. we stayed in room 207
I liked the breakfast,the clean room and the friendly stuff
Modern rooms, free computer for guests and well supplied breakfast.
The modern and stylish appearance of both the hotel and its rooms. Friendly and helpful staff. The lack of a restaurant was an inconvemience to us on a stop during a long journey.
A friendly atmosphere and the 10% reduction off the restaurant prices for guests. Excellent food. I did find it hard to actually locate as the turning into it comes off a busy road and there is not a clear sign where to turn when you're a first-time visitor. In fact we missed the turn and had to drive a fair distance to ask at another hotel where it was. Definitely better signage required as to the turning point.
excellent hotel, staff helpfull and good food. You need a car
The receptionist was delightful & very helpful. The room was a good size & comfortable.Perfect for a night before taking a ferry to Greece I did not expect it to be almost on a main road, but the road noise was minimal
Close to motorway, easy to find. Beds comfortable. Breakfast abbondant although we had to eat in the foyer because there were not enough tables in the dining room for all the guests ( I believe the hotel was at capacity). Not sure where the four stars came from. can't say the room was extremely clean and you needed a book to read while waiting for the hot water to arrive for the shower.
Fully airconditioned at all times...value for money eating at the restaurant good service friendly and spoke english which is the most important think in interaction with people. Is a must. The entrance was odd facing at the side instead at the front and took us some time to find it.........
We came off the boat from Turkey and what a welcome surprise the hotel was, excellent welcome from staff and a very delightful evening meal in their restuarant. A shame we were too late to use the pool. Could not find any fault with this hotel adn would recomend to others
The hotel restaurant serves real good authentic Italian dishes.
The hotel is right next to the highway, which is very convenient for all travellers with cars. It is easily found - right next to IKEA. Clean hotel, newly refurbished, polite staff, excellent value for money.
rooms cleanliness, breakfast, staff
The pool and the friendly service The restaurant was closed, but the friendly staff proposed an excellent restaurant nearby
Cleaness of the room and a very good breakfast
very good hotel compairing to the price, good room, good breakfast.
We stayed there one night on our way to Rome. The hotel seemed okay, but I wouldn't stay there longer than one night - it's in the middle of an industrial/commercial area. The room was clean and relatively large, breakfast was okay.
Ease of checkin/checkout. Politeness and courtesy at front desk.Cleanliness and housekeeping in the room. No room service and no facility to make a cup of coffee on rising from bed. No hot breakfast. The lack of a restuarant in the room was offset by restuarant closeby.
Easy to find, quiet place, clean and comfortable rooms, free parking, even you can find places only if you arrive in the afternoon... No WI-FI at the second floor and the front desk receptionist says "maybe there are too many users at the same time..."
Interconnecting rooms were excellent for a family. Staff were pleasant, spoke English fairly well. Buffet breakfast was fine and unlimited, and open for 3 hours each morning.. No restaurant and only one local place to eat. You need to be prepared to travel to Ancona for food.
Nice and quiet room. Better breakfast
Very clean and quiet Located a ways from the train station
location, courteous staff who were very good at providing information, pleasant surroundings, comfortable room with balcony overlooking Adriatic The lack of a proper bar was the only thing I would criticise; we were also under the impression that it had gym facilities
Very clean and comfortable. Staff was very helpful
The Grand Hotel Passetto is a lovely hotel in a residential neighborhood a few miles outside of Ancona's business district. It is well worth the taxi fare since Ancona's business district is not terribly attractive and has few(if any) desirable hotels. The Passetto is an attractive building across the street from a park that overlooks the Adriatic Sea. The facility is very well maintained and the staff very helpful. The buffet breakfast was excellent. The hotel does not have its own restaurant but recommended one across the street where I enjoyed one of the best dinners I have ever had---and I have been in virtually every significant city and town in Italy. The Grand Passestto is the place to be in Ancona.
Panoramic sea view and short walk to city centre. Good restaurant opposite hotel.
Because it wasn't the "season" they did not have the air conditioning on but it was on in the lobby. We stayed there May 22. Regardless, we are the customer and wanted the AC on in our room.
Cleanliness of the hotel, staff, general good atmosphere Very dissapointed that we did not know that the hotel only served breakfast, we had to go else where for lunch/dinner/supper,Very unsatisfactory for a 4 star.If we had known in advance we would not have stayed there.
The rooms are lovely with large balconies as well. Walk across the road to the sea front.
Good quality of hotel No Wifi in hotel
Brilliant service, attention to details from staff, cleanliness, very good choice at breakfast, enjoyed the pool. Would have loved to stay longer...;-)
The view from this hotel is beautiful! The rooms have french doors that open out onto a balcony. The staff are very helpful and the rooms are very clean and comfortable. I would definitely recommend staying here.
The hotel was beautiful, the room was spacious and clean and the staff was extremely pleasant and helpful Not a thing
The staff were extremely helpful and the location very good.
It was a life saver to have staff that spoke English. The hotel itself was beautiful and worth every penny.
a real pleasure
I thought that the hotel were fully justified in using the descriptor Grand in their title. This was a very elegant hotel with beautifully proportioned rooms and very tasteful decor. All of the staff were delightful and extremely helpful and efficient - I cannot speak too highly of them. My bathroom facilities were fine and spotlessly clean. Not only was breakfast included in the rate (and free tea and cookies available in the Lounge at all times), but also free Wifi access - and this was a high speed connection and I had no problems with the signal. No, nothing.
Lovely lady on reception - extremely helpful at all times and secured our room until very late the following afternoon (at no extra cost) as we were taking a ship from Ancona to Turkey that evening. Excellent service thank you.
Gentelman at the reception extremetly helpfull.
Very pleasent place to stay and convenient to ferries. Great breakfast room atop the hotel.
I chose this hotel for it#s proxiomity to the port of Ancona. The breakfast was good. The bathroom was incredibly antiquated - the shower and plumbing were not good and there was a lot of noise from unruly guests during the night. There were no real facilities except for the secure parking.
the hotel's nearnes to the city centre we had trouble with english channel television for most of our stay
possibility to check out at 3 o'clock, to use internet for free, to have the car parked by the staff, to have cookies in the room at arriving and cookies in the lobby at any time. old and not very beautifully arranged, the colours, the floors, etc.
conveniently close to train station smell of smoking
staff very friendly and helpful, room basic but comfortable enough, close to rail and all buses and an easy walk anyway. breakfast ok. renovations so couldn't open shutters but not a prolbem for one night. would not like this for longer period of time.
helpful staff, good location to Station
breakfast price could be lower
Very pleasant,helpful reception check in lady.Got me a room by 9.30am. Helpful staff. Closeness to rail station.
The toilet was sealed with a tape assuring that it was clean, but it was very dirty. The windows did not open and the fridge was very dirty.
it is close to the centre of train station, airport, city centre it is not so clean
how close the hotel is to good travel links, road, rail, bus, however never take a taxi ,one price even the shortest journey 35 euro shocking, the same journey on the bus 1 euro 10 cents. the sights in the city are really good and the local bars are reasonable with food and drink no
It's near the city center. The hotel is near the railway station so you can be desturbed by the trains.
The hotel was convenient for the railway station, pleasant staff,room was comfortable and basic, and the price was reasonable.
Good location near the highway for those travelling by car. Clean and comfortable rooms.
own restaurant,the position was great and all in all a pleasant environment.I found the room very comfortable and the big TV was a nice bonus :)
The manager was very helpful and gracious. The room was clean and comfortable and A/C worked well. The room was decorated with interesting style in black and white. The restaurant next door had good food. The hotel's buffet breakfast had good variety and the pastry was divine! The hotel is located very close to the highway, but the room was quiet. It was about a 15 minute drive from the port, which was convenient for catching the ferry.
Very friendly staff, spacious room, excellent view with a large balcony. Quiet location, yet close to main roads ofr access. I also appreciated the tea and coffee facilities in the room, very rare in Italy.
Staff/owner exremely helpful in all ways