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Friendliness of staff, free internet access, good food, welcome drink on the house. Noise from the street.
The lake behind the hotel
old interior and very noisy
The room was very spacious and comfortable. Rooms were slightly dated.
Air conditioning would improve the status of the hotel.
Carpark just behind hotel; buffet breakfast; kettle in room. View onto a building site and noisy during daytime. No way of opening the window, therefore stuffy room.
room was clean, breakfast was very nice, staff was friendly
Close to train station and lake, excellent breakfast, key also worked for front door, helpful staff, my window and curtain opened fine, quiet.
Very friendly staff at reception and restaurant, free possible parking and good breakfast included. In case of elder people taking a shower, they have to step into the bath.
feel welcome / location of the Hotel / free parking no international plug / no free WIFI / hotel is clean but need renovation
Very nice room; excellent breakfest
Loud music from the club below
Nice staff and room confort It was not information about how to contact the reception by phone
It is the best hotel in Biel, but that doesn't mean much as in general hotel standards in Biel are not that high... Small room and smaller bathroom
Location. Staff not particularly friendly. Restaurant closed every weekend. Room service but no room service menu to order breakfast...staff very unhelpful concerning this. Pillows and duvet synthetic so very hot. Room hot even when heater turned off. Have to pay for wi-fi in the rooms.
Staff were friendly and extremely helpful. Beautiful rooms, comfortable beds. Great location next to the canal, which was very convenient. Free outside parking. An excellent value overall. WiFi, although free in public areas, costs CHF 25. per night extra in the rooms, which seems a bit steep.
Good helpfull staff who tried hard to be .The location of the hotel was convenient for the centre of town but also quite close to the lake . Parking was a bit difficult to locate.The hotel was on a busy street and a bit noisy at night.
Good situation Room was very small. Fitness room had very few equipment. Breakfast was expensive.
Room was nice and clean. Breakfast was good. Room was small. We had booked froom for 2 adults + 2 children but when we arrived they said they have no suitable rooms so had to hastily squeeze a sofa bed in our room which made it a bit tight for space and the kids had to share a bed. I was given a different meal from what I had ordered when we dined in the restaurant. It took a long time for the right meal to come.
Customer service, cleanliness Bar underneath that played music late at night
Friendly people, clean, nicely arranged, good breakfast It was too hot in the room.
the room, the value for money, the location was fantastic
The hotel is located near a railway station and a place of my bussiness meeting The quality of room is average
They had no on site car parking. Parking 1 mile away at the train station was not acceptable
Efficient service, no fuss, good breakfast. I did not expect the hotel to debit my card as soon as the reservation was made with booking.com - I expected to pay while I was there. Not a problem though.
Very close to railway station, and close to the shopping area. Several bars and restaurants nearby.
Very clean and convenient. Less than 5 minutes walk from the train station, plenty of choice for shopping and food around. Quiet room and comfortable bed. High quality breakfast. The only think I missed was a fitness room.
Tidy, simple and comfortable. Friendly and helpful staff. Definitely deserves its four stars!
Good Location No Tea Coffee Facility in the Room
Staff were very nice and once we found the hotel we discovered it had parking. The hotel like the city itself was nice but I suspect it had seen better days.
Hotel was clean, staff is very friendly. Ceiling was leaking in the bedroom for 3 days before it was fixed but it got fixed.
Location Over the week-end there was no hoovering or cleaning done. Unacceptable.
Comfortable beds, great hotel staff, good breakfast
the old style with modern confort
The man at the reception is very kind. Breakfast usually starts at 7, but he prepared it at 6;30 as I had early departure. I will choose this hotel if I come back to this town.
Our stay at this hotel was very pleasant and relaxing. The staff were most helpful. We ate in the hotel Brasserie where the food was excellent and the service was superb. The young lady who served us at dinner was courteous, professional and extremely attentive.
gem and swimmingpool ,hotel location nice but very far with risk climb by car all hotel gusts is handcab or crazy , so they will star at you, my kids were afraied
Location was great and the outside facilities for the children were excellent. Grass to run on, picnic tables and a good playground. Rooms were like school camp, four single beds with 2 up a vertical ladder. - not quite the room I expected for the price paid.
Great location. Really neat hotel & room design. Super friendly b.fast server! Hard to find.
There were lots of activities at the hotel for the children, including Go Karts and a heated swimming pool. Staff were very friendly and helpful. Excellent for people with limited mobility. Lake view room for 3 (or 4) had an interesting configuration, with 2 twin beds up in a loft. Dinner selection and quality were only medium. Missed the breakfast (we were playing too long in the great pool!), so can't comment on the typical breakfast.
Pleasant and very helpfull staff. Comforable room. Nice breakfast with plenty of choices. Good restauant.. Disappointed that we didn't stay in the part of the hotel shown in the photo but in a much more modern building next door. Not what we were expecting. Also train noise.
Location tops in a very interesting old village by lake. Beds comfortable. Staff absolutely top class. Probably a little pricey for off season.
Good loacation of the hotel,gourmet restaurants aren't far away. Noise caused by trains passing by, hotel needs restoring.
Site seeing and hiking.