Hotel very well located, very nice staff giving precious advises to visit the city. Free bus ticket and room perfect. No air conditioning.
Excellent service - staff went out of their way to help, even though they had limited english.
the furniture inside the room...and also the breakfast. the tv's poorness...
Our stay was very brief, but thoroughly enjoyable and the staff were most helpful and pleasant. Our room was very good. We are very surprised it is only 1 star... N/a
Price goodstaff very very very good To noisy courtyard thin walls very hot rooms on top floor
Good location, nice atmosphere, very friendly staff.
Kindness and availability of the staff. Nothing in particular.
Lovely town, great location, friendy staff No
Very nice and attentive personell. The room was clean and quiet. In the middle of the town centre and short distance to (free) busses to the start of mountain paths.
Friendly, luxurious great place to stay in a beatifull village.
Design, Top service. Everything was perfect. Its longtime I haven't fell so well in a hotel!!! No complaints at all.
A very elegant apartment, well planned and laid out with all sorts of gizmos - living flame gas fire, big screen TV, iPod, etc The apartment is not actually near the hotel. We arrived at a locked door with a note telling us to call them. They said they would be round to let us in in 15 minutes - we sat on the street till let in. The owner treated us as complete morons in expecting to be let in quicker. And was agresive towards us. Not a happy experience and left us disillusioned with he place, even though the apartment itself was very nice.
A super deal in every respect-we would go again
The hotel was used soley as a one night stop-over with late arrival. Not an ideal stay for a review Romm and bathroom were well furnished with pleasant attractive and out of the ordinary decor. Bathroom was well equipped but shower arrangement was impractical causing some flooding
Decor and bathroom, location
Nice little hotel to stay in, and in summer would be lovely just about beside the lake.
Small, welcoming hotel
Superb position beside the lake and ready access to a number of good restaurants. Good bathroom.
Room and price
There was a fine atmosphere at the reception when we came, and that lastet during all our stay. We appriciate that.
Room is small. It was noisy in the morning due to the nearby street.
Good location, close to the lake and restaurant. Easy to get to (10 minutes by taxi from train station)
Enjoyed our stay very much, we were made most welcome and everything was spotlessly clean. Our room was very spacious. We particularly enjoyed the violin solo at breakfast - thank you, Philipe! Took a little time to find, but well worth the search!
The warmth, graciousness, helpfullness and hospitality of our hosts was incomparable. The room was large and quite comfortable. The bed was also perfectly comfortable. the bathroom was spacious with two sinks and a very nice shower. The hotel is right in the heart of the old city in a gorgeous old building that contributes to a fine feeling for "place." Can't say enough good things about it.
It's a unique place in the heart of Chambery with parking facilities..Large rooms with antic furniture and paintings. Bathroom is large and renovated. Big flat screen TV and DVD player.Philippe and Edith were really lovely people. Good breakfast..Highly recommended accommodation. Nothing.
very clean hotel with nice antique furnitures.The owner (couple) were very friendly, kind and helpful. Their hospitality were so good!! I would stay there if I visit Chambery.
The peace and quiet!! It was a central location as well. No comment in this aspect.
calm and quiteness, silence, good service
the ambiance is very good and i like the fireplace
We like the comfortable and spacious triple room, the free Wi-Fi and the great pool set in a lovely garden. The receptionist was very helpful and polite. Breakfast a bit expensive for what was on offer
The staff where very polite and helpful. The rooms where comfortable and quiet.
The windows were open and the smell of fresh cut grass outside. We booked 4 rooms for 3 nights and we chose this hotel for the free wi-fi access and we were told at check in that the free wi-fi internet access was not working and would be working the next day. The next day at 4 pm we were told the wi-fi was still not working and might be working the next day and we needed the internet access for business immediately. I went and got rooms at another hotel and checked out and they wanted to charge us for the entire booking of 3 days for 4 rooms. We worked it out eventually but we were very disappointed with the hotel. They are no longer Best Western and the rooms are very dark and the furniture old and there was mold in one of the bathtubs caulking.
Pleasant hotel with an excellent ratio quality/price.
Very specious room. Airconditioning made a bit of noise, yet it was not too hot outside, so we had the fan on "low" and not a lot of noise was made... Liked the look of the room: clean, modern without too much things but all basics were there. Quite contemporary look.... Did not use the restaurant but it looks really nice.... Lot of business people.... It's amazing to see that the shower did not have a bar to put shower head. When taking a shower you actually had to hold the hose with your hand...! Is this a way of "saving" water? Really unacceptable for this hotel... I took a bath instead, which consumes even more water...
Staff were excellent, the triple room was very large, food great but our stary was only a stop over while driving from Italy to Wales so arrived late & left early next day. Would have like to have stayed longer.
restaurant directions were poor...lack of facilities in room e.g. no hair dryer
Close to the Casino and the promenade. Staff very helpful. Spacious room and clean. Also the Jazz festival was on at the time - brilliant. No hotel parking available (full). parking in the town very expensive. the best I found was at the casino at 1 franc per hour (24 per day or £12). Hotel staff recommended the forum car park but that was more expensive!
The reception peoples don't speak English (Not everybody). He didn't understand the room numbers! The internet booking letter wrote Total costs EURO 210.00 (3 nights) and "forgot" this not included the breakfast. He wrote: Standard Twin Room, extra bed is more cost. And I need pay EURO 262.20 It's not correct. The beds are very hard. The bathromm service is terrible ( the bath is very small,...)
The tv screen was too small
location and price it was not air conditioned and no fan was available. Also it was a big deal to borrow a hair dryer from the front desk. The hotel seemed to be for old ladies on pensions which made it a quiet place but we prefer a greater diversity of clientele.
The building and rooms are a little old, minor details like painting not perfect an old TV, small indoor swimingpool, etc. But well located and excellent breakfast
The location is good. But that's only the beginning, with hotels... The bed was the worst and most uncomfortable bed that we ever slept in, and the lady on reception didn't seem the slightest bit interested to hear about that. We checked out of the hotel and stayed another two nights in this town, but at another hotel.
We only stayed 1 night but all staff were extremely nice and helpful particularly as I lost my mobile during our time there and they were most kind when I telephoned and they have posted it back to me.Thank you and we would most definitely stay again.
This is not a four star hotel. 3 stars would be more appropriate. The hotel rooms need refurbishing, furniture, carpet , are getting old . Wallpaper is coming off the waal.... Despite that is was a non-smoking room, the smell indicated heavy smoking in the room .
Good location, plenty of secure parking and friendly front-desk staff. Getting served dinner after 830pm can prove very difficult. The restaurant serves until 10pm, however, because the restuarant is too small for the number of guests one is forced to wait a very long time to secure a table. For young children having to wwait can prove to be traumatic.
Very well located, close to the Congress Center. Free internet.
For a wedding
Comfort and good service To charge 18 euros for an ordinary breakfast of fruit juice, coffee and a piece of pastry is outrageous. We had to find alternatives elsewhere.
The beds were too firm
Good location; excellent service; good value; undergoing needed restoration Limited parking
Friendly staff Separate bathroom
the building is beautiful and the location is good The decor is very tired. Although the sheets appeared clean they were holed and darned and when I turned them back I found a silverfish running about and then a flea jumped on me!!!
Friendly and helpful staff. Good sized family room. Warm and comfortable but basic. Ideal for overnight stop.
We loved the hotel, and the owner was very welcoming and gave us a lovely room with high ceilings and a spotless shower. The toilet was shared (we got a budget room) but that was spotless as well. Right in the center of Aix les Bains. Highly recommened for a budget traveler. Beautiful old building, well maintained, beautifully decorated. Bed a little on the soft side, but no complaints in other respects.
The location was ideal for what I required. a little dated could do with a lick of paint. Breakfast a little dissapointing
Comfortable room and nice people. It's a cute city. It doesn't have elevators.
Hotel was clean and very good value for money. Kind of a mix between old world charm and budget. Furniture is pre 1950's and building was build in another era (1930's). 2 mins walk from the station. Shower was small even though the rest of the room was very large. Had that shower curtain "cling" problem and the shower head didn't fix to the wall.
Beds are horrible for another age. Room without window just roof top window. Not that nice for a so called familly room.
The location is excellent, a short walk from the train station and touristic attractions. The staff is friendly, helpful and hospitable and the hotel is clean, family oriented, with a good vibe about it.
Lovely town, beatiful surrounds, quiet but near the town. Friendly staff and helpful. Comfortable room. No shower to stand in. Little basic for the price.
The service was nice and friendly, and it was very close to the city. Food was not very nice and the rooms were quite uncomfortable.
close to the centre of town ,short walk to the shops, parking opposite the hotel. room 1 ,balcony looked on to hedge.
This was our second stay and as usual we received a lovely welcome, we would definately recommend this hotel!
Nice clean hotel but How many hotels in this day and age do not have a restaurant or bar This hotel is obviously a summer hotel. It needs to maintain its standards all year round
Confortable room- nice to extend your journey if you like for a special price The staff is not speaking English fluently- the use of the facilities should be for free for the customers of the hotel and open also in the evening
Nice clean hotel with good parking facilities, Key to our decision to stay here. Food in resataurant was very poor. Waited almost an hour for main course and was then hard (Duck). Waiters do not speak English either.
no problems the hotel was resonable price clean & friendly. walking distance from aix town centre. restaurant overpriced
We booked the hotel for 2 nights, but could stand it only for one (extremely noisy location, no condition, bad chemical smell). The personnel was nice and understanding and refunded us the second nice (and paid some compensation!). So we moved to Villa Marlioz 5 min away,which is lovely! I would keep only the seconf part of this hotel (ARIANA 4*), and simply close this one, as it is not suitable for holidays
The personnel were friendly. The restaurant service in the sister hotel was friendly but very much cafeteria quality. We were served by five different staff. The minute you were finished your course your next course was served by another member of staff with no time to relax between courses.. The overall experience in the restaurant was appalling. I feel qualified to make these comments as I have had and run my own rerestau
The quiteness No reception staff at all from arrival until check-out. Left to fend for ourselves and unable to obtain WiFi pass for 3 days!
Good sized studio room, friendly/helpful staff and value for money.
Room was renovated and fresh, clean and confortable. Good location.
The lovely town of Allevard The bed sheets were not clean. The apartment smelt damp. The breakfast was poor, although not too expensive.
Clean, tidy newly fited out.
The restaurant was excellent. The hotel appears to be mostly a good restaurant with room attached. This is fine for a single overnight stay but not for three nights. The facilities in the room were poor - no tea/coffee facilities, no note paper, no room service etc. The attitude of the hotel staff left a lot to be desired. The attitude of the restaurant staff was, however, excellent.
20 Euros per person for the breakfast was far too much, more than 15 Euros can not be justified, also for such a hotel I also expected better foreign language skills.
Room was large and well furnished with a spacious bathroom. Restaurant food was particularly good with an excellent, creative and innovative chef. One of the best meals we have eaten anywhere Difficult to find, final section of driveway hazardous, Room service drinks etc very expensive
Had a great Time - stafdf was lovely - really appreciated the beatiful breakfast with a good choice - loved the poool too !! We will come back !! On a tout apprecie, l'hotel le staff , la petite piscine et aussi le cadre tres roimantique et très agreable !! Merci pour tout , ov va surmente raccomander votre Hotel Andrea - Italie
Extremely good food, but expensive. Poor english spoken people. Very romantic room. We informed in before our engagement should be at the hotel during our stay. No "extra" from the hotel at all (glas of champagne, extra flowers at our table etc)
staff for their help and assistance. Cost of dinner - more than the room. re question below - yes but don't eat.
Its location Breakfast
Beautitul hotel, great bathroom! Poor selection at breakfast, not great value for money at 15 euros. Facilities to make a drink in your room would have been nice. No shower.
We did not have much time to explore around the hotel or the facilities, the room was very comfortabel and quality of the bed was great. We did not stay for Breakfast but it seem little expensive at 20 Euro p.p for continantial breakfast.
The restaurant was excellent. The welcome wasn't very friendly, but other staff were nice.
Budget hotel, good for stopover. View to the mountains. No restaurant, the nearby brasserie was closed.
location near to aix le baines
It's location and the price If the drain in the bathtub was open there was sometimes a sewer smell in the room; the wifi did not work well in the evening (during peak use).
Nice staff. It is difficult to sleep becaus of too much noise from other rooms, from people using toilets, bathroom, walking, etc.at night. The bed is too short for my husbond (1,90 m).
Nice clean hotel with little brasserie next door that provided good food at reasonable price. Free wifi on request of a code worked well.
Very close to airport - comfortable rooms - good value breakfast
This is the most awful hotel that I have ever stayed in ,house keeping a joke. could go on but enough to say bookings .com should not have it on there books,your standards are much higher. This hotel has a serious problem with housekeeping from bad smells to a leaky saniflow in bedroom, broken showers dust on ledges no toilet paper holdersbedside lights that are not working. we changed rooms. and it was more of the same. drop this hotel
honest friendly staff easy to find good location for overnight stay
Nothing The room was so dirty my child had an asthma attack, and only after changing 3 beds he felt a relief. The experience was shocking!!!
Room and bathroom were clean. Breakfast was extra but a reasonable selection. No bar facilities, we arrived at around 9pm and there was literally nothing to do and nowhere to buy refreshments. The TV had a selection of channels available, our 11 year old son discovered the soft porn on channel 14. Perhaps some sort of warning or blocking system would be useful.
Secure car parking was the reason we used this hotel and that was excellent. It was a gated car park underneath the hotel and and the car spaces were large enough to park a medium sized family car The room was relatively small and the kitchen facilities were very limited-there was no kettle and no large cups or mugs for drinks. There was a fridge and a 2 ring hob. When we stayed the temperature was in the 30's and the lack of airconditioning was a minus.
area it was in Breakfast not available early at 7.30and then couldnt check out at 8am
Information about parking should be clearer because unless i understood incorrectly we were advised that our car with roof box would not fit so we had to leave it parked on the main road outside.
We enjoyed the central location and the privacy that the hotel afforded. The staff were very helpful and it was quiet at night.
Good, cheap accommodation for a quiet break in summer/autumn. Surrounded by nice mountain views and friendly pubs and restaurants (so different from Paris!) The beds were quite hard, and although the room had a nice kitchenette there wasn't any basic supplied like dishwashing liquid or coffee sachets (but easily fixed by a trip to the supermarket)
The attendant very kindly allowed us to check into the hotel before 16:00. The hotel was quiet and close to the downtown core. Hotels guests are not generally permitted to book in before 16:00h - a great inconvenience. The room was very dirty. There was no dishdetergent nor any dishclothes or dishtowels with which to clean dishes. The dishes were dirty. Hotel users are not likely to bring these items with them, and these should be provided.
Hotel in a excellent position, with off road parking. Staff did not turn up until we had to phone them.
Availability of fridge and kitchenette in the room, good price, locked stroage for bicycles. Location a bit far from the station without a car, although a bus stop was available just outside the door,
Good location, spaceful room. I brought my swimsuit for spa, but they did not allow me to wear it, and forced us to buy sandal according to their rule.. so finally it costed more than 30 Euro/person just to enter spa area! You had better check their rule before going. Room maintainence and restaurant are poor for four-star hotel.
It wasn't the easiest hotel to find
Could not buy a snack, very impersonal
Clean and welcoming. Cot provided automatically (although we indicated that we would bring our own) at no charge. Good stopover hotel. Swimming Pool included in information, but costs 10 EUR person/day. Description generous - playing fields and busy (noisy) road adjacent. Quite a way from both lake and town.
The staff were very friendly and the room was quiet. I would not class this Mercure as 4 star. It is very tired, and quite a way from both the lake and the city. The food was very average.
i have stayed in Aix Les Bains before but always in the centre of town. this hotel is a further out and a lot quieter as it is back from the main road, so for peaceful stay this is a very good hotel.
The staff were extremely friendly and helpful. The location was excellent, being on the doorstep of shops, etc. The lake is about a 20 minute walk away. The hotel was fairly quiet and the room comfortable. It was a shame that the breakfast was not included in the hotel price, and for the cost of 8 euros, the choice was very limited for that price and I don't believe was worth it.
Central location Heating is not efficient, it was so cold that me and my wife used 4 blanchets
Centrally situated, good value, private parking. Very compact bathroom.
The staff were very friendly and the hotel had a relaxed family feel to it. They spoke English too. Their puppy Bobby was very cute too! The price was very reasonable. Rooms were a little hot at night but then it was very warm weather when we were there. Can't expect air con at such a budget price.
Clean, neat and tidy Nothing
The hotel staff was very kind - The hotel was not clean, nor did I feel safe and I will not stay there again
Excellent free internet
We stay every year if we can book in, en-route to the Alps. We love the local food in the restuarant - good value and the friendly welcome. We love the local Market, which we visit every year to buy local specialties to take to our mountain retreat!! We also love the dog - on guard on the patron's chair!! We want to visit too in summer if we can. I can't recommend this hotel - because we want to save it for ourselves & make sure we can book in next year!! (we couldn't get the dates we wanted last year & had to go to a more expensive but inferior hotel).