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Reasonably good location about 1km from Epernay. Very good quality and sized accommodation for a European hotel. The credit card we provided to booking.com as guarantee was debited for accommoation cost by the hotel at the time of booking. This is practice counter to any other hotel that we have booked online or otherwise, usual practice is for payment to be made at the end of the stay. This caused us extra currency exchange expense as the card we provided to booking.com as guarantee was not the one we use for payments. We consider this practice unacceptable and probably illegal as we had authorised booking.com to debit the card in the case of default, the hotel had no authority to debit the card. Also, most European hotels we have booked online include breakfast in their tariff. This was not the case with La Villa Eugene who charged EUR17 extra p
The Front Desk staff was exceptionally well versed and helpful. Help schedule tours, gave great advice reagrding places to go and eat. Very Professsional.
great location and parking, clean rooms, helpful staff. Good breakfast except coffee tasted like it had been warmed for several hours beds too firm for my taste, room temperature quite warm even when heat is turned down/off. Had to leave window open, traffic noise. when staying in the front rooms of the hotel
We were upgraded to a superior room
The room was very large and beautifully decorated. The breakfast room was also delightful and the breakfast was delicious. It was a shame to have an indoor pool that was not heated.
This Hotel is exceptional value for money and is a prime position. Not one thing
lovely rooms that are large and comfortable. beautiful restoration and breakfast room. at far end of the avenue so bit further to walk than expected but not impossible
extremely friendly and helpful staff, and all the champagne!
Geen restaurand en bar
It is beautiful centre of the Champagne region, but however the price is like the Champagne bottle... but we had a great time!
Everything. The staff were friendly and efficient, the facilities lovely, the restaurant excellent. I wouldn't hesistate to recommend La Briqueterie, and would certainly stay there again.
excellent hotel,superb staff but very expensive especially the restaurant, but well worth the trip
Evening meal was superb and service was very good. Breakfast also first rate. Had to move rooms because first room smelled strongly of cigarette smoke (despite requesting a non smoking room). No-one on reception when we wanted to check out. Garage was out of action but reception did not appear to know. ( We had requested a space when booking)
Location, Pool and Spa Food very expensive!
Too expensive for the qualitiy delivered especially in the restaurant ...
This was a wonderfull hotel, staff very welcoming, helpfull and attentive. The room was beautiful, the restaurant superb, the lounge relaxing and the gardens delightfull. We look forward to returning soon.
FRiendly reception and waiter at breakfast; lovely pool;good wine waiter Dinner was a disaster - not child friendly and no children's menu - although Reception still think they have one. Ambience was over formal
Staff were friendly, helpful, and very well trained. They were attentive without being intrusive. Dinner in the restaurant was excellent, though I did feel that breakfast provided a very limited choice.
Beautiful accomodation in a great setting & great location. The staff were very helpful. The room was a little small, so value for money is questionable. The restaurant, while very good, is a little overpriced for what you get, compared to other similar establishments.
Staying in a castle with moat and beautiful surroundings. Found the 35 euro meal just as good (or even better) than the 50 euro meal. However both were excellent!
The village location; the architecture; the grounds; the peace and quiet Staff were a bit distant, we were reprimanded for taking an apple from a tree which seemed rather rude of them, and unnecessary given the price we paid for our room; hotel could have provided information about shops etc in the locality; breakfast was a bit limited
The recently decorated (built?) rooms, the entourage of the castle, the view and the service.
sooo romantic , built 1700 excellent dining!!! no
This was our second stay and as before it was a pleasure. This time we where in a classic chateau room which was really lovely. Food and wine excellent, haute cuisine without being too fussy 20 euros for the dog was a bit excessive but that is the only negative comment we would make
we enjoyed the peace and quite in beautiful surroundings. The food in the restaurant was excellent. no safe or television in the room
It's a real 16th century chateau, complete with a moat, in the heart of the Champagne producing area. The staff are very helpful and their recommendations for dinner in a small town nearby was one of the best meals I've ever had (at Le Cheneil Blanc)
My absolute favourite hotel. The restaurant is the most amazing experience! Leaving!!!
The chateau was beautiful and the staff very helpful.Our room was a little small and furnished in a shabby chic style but this was reflected in the price we paid,if we had been staying longer than 1 night I would have paid for a bigger room.We ate in the Chateau restaurant which was expensive but well worth it.Unfortunately, we were only passing through as I would have liked to stay longer.Overall a splendid stay. No other restaurants in the village so for a longer stay you would need to travel some distance if you wished to eat out.Drinks were expensive.
The hotel restaurant in the Orangerie is top class! The Chateau itself a haven of relaxed atmosphere, fantastic rooms and all in a very beautiful setting. The breakfast was not of the same quality as the rest of the experience.
Good value for the money. Wi-fi all over the hotel. Good parking possibilities.
The rooms were a decent size and the price of rooms was quite cheap. It was handy to have a carpark for hotel guests. Very difficult to find. Lacking in basic things like a map of the area. Room not cleaned during the day. It had the feeling of a hospital rather than a hotel.
Good clean and modern hotel with friendly if hard pressed staff (see below).Good room and facilities and convenient location Appalling road signing-ie none Disastrous breakfast arrangements which left us with no bowls,cutlery orange juice or choice of food despite numerous requests to the hard pressed member of staff serving.Ended up a rip off for us as we didnt get a proper breakfast at all.Avoid it until they get this sorted.
Resonable price for a night on route to holiday. Clean with comfortable beds and nice dinning area. The kitchen did not have any equipment! We had to buy plastic untensilks at the supermarket and make a picnic! A kettle and some kitchen equipment would have greatly improved our stay.
The receptionist on duty on arrival was so charming and so apologetic for the difficulties everyone has in finding the hotel (lack of signage - the Town Hall is to blame). The receptionist on duty on departure tried to charge me more than my booking confirmation said for the room, on the grounds that we'd had a bigger room than we booked - how were we to know that? I won though.
Very generous accommodation for the price. Clean, quiet and very modern. There is no map available or directions; not on Sat Nav because development not yet completed. Had to go to Tourist Info office in Eperney and ask. Strangely there is no stand-up shower facility in an otherwise modern bathroom!
Reception very good, rooms clean n comfortable, we enjoyed this hotel Directions were poor, that said, I feel that I'm at fault as I simply didn't get the map/directions before I left home - simple really!
Clean, new facilities, convenient. Good bed - firm. Good value for money. (Excellent for Epernay) The fire doors were so tight & stiff that when opened they banged shut again. My room was right next to the fire doors, so they banged closed throughout the night.
good quality/ price ratio, good location, very modest but there was everything needed for one night sleep.
We were impressed with the location and condition of the hotel particularly as it was priced affordably. No complaints. Everything met our expectations, particularly as it was affordable and presented well.
Easy parking. Quiet. Good location for moving on. Tea-making facilities: unusual in France! Good fair price for quality of provision. Nothing.
The location was excellent - easy to find and only a short walk into the town centre. If was good to have onsite free parking. The rooms were clean and comfortable. The lighting in the room was very dim and there was little natural light, however as we were only there for one night this was not an issue
Short walk to the Avenue de Champagne Resturant closed Sunday evening
The Jean Moet is situated in the quaint central area of Epernay. It is a short walk to the best restaurants and champagne cellars in Epernay. It serves a simple yet enjoyable breakfast, and is impeccably clean. We had booked a standard room and were disappointed by its size. Definitely worth the 20 euros more to book a superior, which was significantly larger. The bathroom door was a sliding door, much like what you would see in a dressing room, so the privacy level was next to zero. Meanwhile the staff was not on point in telling me what champagne cellars were open on the off-season (even though the hotel was obviously totally booked even during the off season to visit the cellars... did they really not know Moet&Chandon was closed on Saturdays?). Lastly, there were problems with the hot water in our room, twice. The reception compensated by comping our two days of breakfasts.
Very comfortable Noise from other guests arriving back 2am
The hotel is located in the centre of town. Very near the big champagne houses. The staff is very friendly and tried to arange a visit at a small champagne-house. The air was very dry in the room, so we had to sleep with the window open.
Friendliness, location, ambience. No tea or coffee facilities in room. Very slow wifi connection
Good breakfast Room did not seem finished (after renovation?) a lot of little things were missing that you would normally expect, like hangers for your coats, vanity light.
Convenient location. Basic but very adequate facilities.Sound restaurant at site, friendly staff.
The Hotel is in a perfect position to tour the Champagne region. Close to Epernay and Reims and surrounded by vines. The new retaurant in the Hotel was excellent, very good value for money in an expensive area. The location for us was perfect, it is however on a busy roundabout. The rooms at the back are better facing away from the road.
The new restaurant was very good and food excellant. Room basic and clean, all you would want for an overnight stay.
Easy to find and within easy reach of Epernay and the surrounding area.Very helpful staff Despite No Smoking signs , the previous occupant smoked heavily as bedroom no18 smelt of tobacco smoke. Fitting smoke alarms would eliminate smoking in rooms.
The bed was a true double (Queen, actually) rather than the two singles pushed together which is more the norm in France. We were not expecting a standard Australian/American motel but that's what it was.
Good air conditioning and shutters to make the room totally dark. Free parking. The room wasnt made up when we checked in but we were a little early so thats understandable and they cleaned it straight away. It was a bit far from Epernay but it was the only thing available as there doesnt seem to be enough accomadation in this area.
Nice location Confusion over payment,already paid to Expedia in April,hotel insisted we pay on leaving,have contacted Expedia already.
The freedom in a way to make use of the facillities The hight of the construction of the corridors was too low.
Covenient to major roads, making it easy to find. Good breakfast buffet. Some of the items on the restaurant menu could have been better.
Practical, beds comfortable and bedding was of good quality, cleaning was excellent, tea and coffee making facilities,hair dryer, dining area pleasant, convenient location Breakfast was OK, but croissants weren't fresh . When busy the buffet was not restocked quickly, not many restaurants available within easy walking distance
I wouldn't consider this a 3 star property, however, location and staff were great.
Location Cheap, thin bath towels. Very, very small rooms for the price. Staff spoke limited English, but helpful. Charged for breakfast even though we didn't eat breakfast. Parking fees.
Free wireless internet was useful, although I initially had difficulty making the connection. Once connected, however, the facility was useful and convenient. The buffet breakfast selection was very basic. Also the room shower attachment was damaged and leaking, making showering very difficult.
This hotel was perfect for our requirements for one night. It was clean, bright, and compact. It offered free WiFi access which many more luxurious hotels do not. The breakfast wasn't noteworthy, but was sufficient.
Initial room had been smoked in - received a room change
Cheap, clean and safe. Big car park. Location wasn't bad if you are happy with a 10 minute walk into town. Cramped (but we did have 3 adults in a room).
New hotel, good value for money Very small rooms, terrible sewage smell in the toilet.
Free, easily accessible WiFi. All-you-can-eat breakfast. Clean, comfortable. Located outside the town center. Compact bathroom.
clean hotel bed and shower are not designed for people longer than 180 cm
The hotel had only been open 2 days and the staff were very friendly and helpful. We were 2 people sharing a 3 bed room which we found very small, but comfortable. There was no room to have suitcases, making it difficult to access your clothes. Some hooks and shelves may make it a little easier. The wardrobe space was difficult to access, and with wet coats, as we experienced... Everything was going to get wet!
Clean and tidy. Close to Epernay town. Value for money. Tiny bathroom.
it was cheap and clean
We are young & don't have huge amounts of money, so at first Air B&B seemed like the better option. But the location kept us looking at it. However, having stayed there and opted for the dinner, this is a place which goes above & beyond. Very laid back with an emphasis on enjoying the most simple and profoundly important act of being in France & in particular being in Champagne. Gracious & accommodating hosts who helped us find all that we needed (including a nice r This is an amazing place. If you don't like it, it's likely you should have stuck to Paris / some awful, gilded, Disney world of a hotel.
The hotel was in a very good location and easy to find. The staff were friendly and it was clean. A good breakfast was otherwise spoiled by UHT milk.
The lady receptionist was first class and spoke excellent English, but the rest of the staff did not come anywhere close to her standard of helpfulness. The rooms were very average. The hotel is adjacent to the main road, and next to the bus/coach terminus, and is thus fairly noisy at times. The food was no more than adequate, even eating a la carte.
Friendly staff and excellent restaurant Poor shower head facilities (ie not fixed) made for a less than happy showering experience (rooms 44 and 45)
it is what it says it is - a family run auberge - trying hard to make customers feel welcome. The food was of good quality but wines seemed a bit expensive.
We have used this hotel for the past 20 years and have always had very good service and a comfortable room. Dinner is always very good except on Sunday when the restuarant isclosed. They have an area beside the bar which is never open.If you want refreshments you have to use the public bar.
Conveneint location for my trip. Comfortable room with slightly cramped shower room rather like the ones on overnight ferries. Dining room unfortunately closed on Sunday evening although the hotel did send email to warn me.
Easy to find, friendly welcome.
Friendly staff, good value for the money.
Enjoyed the selection of food in the restaurant. Breakfast was ample. Bathroom was a bit cramped.
Polite and friendly staff, good resturant, and a very good price
I love this boutique hotel. Location is so peaceful & beautiful view of the wine country. The restaurant is magnificent . Fantastic breakfast & Great dinner. Fantastic wine list. It's only 5 minutes away from the town of Epernay . I truly can't wait to come back & stay @ this lovely boutique hotel. I like everything .