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swimming pool and sauna. bathroom house-keeping was poor. Bed could have been more comfortable for a luxury hotel. Water in the room should have been free.
The staff were very helpful and friendly weather recommending a bottle of wine, places to eat, or just general directions. The location is fantastic bordering the Old Port and Downtown sections, and is very easy to find from the highway.
went to a wedding concierge was very helpful
We thoroughly enjoyed our brief stay. The proximity to the old city attractions allowed us to park the car and walk/cab where we wanted to go. Concierge provided guidance to attractions and set us up for a romantic anniversary dinner at a top nearby restaurant. The service was outstanding and a great value. Merci pour ce merveilleux séjour!
the bed and the view the room was to small
Bathroom View Location Staff Food Pool hard to swim laps in with kids in there
The breakfast and view
helpful staff at the entryway....friendly and gave suggestions for restaurants, bars, etc. one lady @ check in was quite unfriendly
Location Staff Ambience
Please write at least 15 words
Room was spacious and well appointed, with excellent bathroom. Buffet breakfast was well worth the extra paid on booking (but the on-the-day cost was high). Location was between the old town and the modern business/shopping areas - ideal.
Great staff Third world quality Wi-Fi in the bedroom
Very close proximity to attractions such as Notre Dame Basilica and Habitat 67.
I was upgraded to a suite and was happy to see how nice it was. Great kitchen layout and living space. Restaurant was way too busy to try. Nicely quiet at night.
location was excellent. comp. breakfast and managers "happy hour" was awesome.the staff was wonderful and extremely helpful.
Large suite was almost as big as an apartment. Great breakfast Small shower may be a problem for larger people.
Excellent customer service
The overall quality from Hotel, it was fantastic. Thanks, we really enjoyed our stay, even it was business. Just would like to see breakfast start a little earlier, there were several people waiting.
Great room with all amenities we could have wished for. Very comfortable and good value considering location, and that breakfast and 'happy hour' drinks were included.
Thank you Kayak for making a stay here affordable! We loved the location and the room (though a little dated) was huge, comfortable and very clean! They gave us 2 complimentary drinks and breakfast was included. The staff was incredibly friendly and helpful. Joey at check in, never would have guessed he was new. Bernard our wait staff at supper-never would have guessed he was called in and was swamped because he took great care of us. And our omelette creator was amazing. Hilton all of your hotels can use Montréal Embassy Suites as their example.
So convenient to metro and walking for sightseeing. Great breakfast! Staff was amazing- concierge was extremely helpful with directions! Highly recommend this hotel to others. Bathroom shower head could not be secured in holder.
Size of the rooms and hot breakfest
The hotel had a gorgeous decor and felt sumptuous There was no wi-fi!
Staff was exceptional and went out of their way to ensure a seem less guest experience. Accommodations were beautiful, well-appointed and thoughtful not to mention entirely unique in each guestroom. Spa was only open by appointment so no fitness or spa services were experienced. The hitel restaurant was good but not great although it was impeccably styled and the wait staff were wonderful. Menu could use more options
Friendly and attentive staff, convenient location and very comfortable room made this a perfect introduction to our visit to Montreal.
Attentive service, lovely common areas, charming rooms, loved the library, had drinks in the library no
This hotel is classic and elegant. The staff are all personable, experienced and thorough and can answer any and all questions about the area. The room was breathtaking and meticulously clean and comfortable - a slice of heaven. The marble bathroom is flawless and I wanted to ship the bed home. I will return to this hotel every time I come to Montreal. It reminded me of a hotel I stayed at on the Grand Canal in Venice - absolute perfection!
I liked very much the quietness of the place. I enjoyed the comfort of the room and appreciated the attentiveness of the personal.
We loved the location, close to so many things, but not in the midst of "downtown Vieux Montreal". Staff was great, very friendly. Concierges, while helpful, did not seem to know the best restaurants to recommend.
The service & hospitality provided by the staff plus the hotel's excellent location. N/A
People where amazing to work with and helpful Facial was ok at best and overpriced
Great bedroom There is no restaurant at the hotel.
The location is great. It is very close to the metro station, China town, downtown, and old town. The room was nice. WiFi worked well on most of our devices. Parking was terrible when we arrived. There is one spot in front of the hotel reserved for arriving/departing guests. It was occupied when we arrived and we couldn't do much else but circle the block until we parked in a no parking zone. Worse is that they do not have onsite parking. The valet takes your car somewhere. It is not revealed on the website but valet parking costs $28CAD/day. This is more expensive than other similar hotels in the area that have onsite parking. There is a public parking ramp just down the street that charges half that.
Great Location, fantastic rooms and staff. The art was amazing. Will for sure stay at the hotel again.
great room, great service weird lobby
Great location, very helpful staff and an awesome experience altogether.
very pleasant, helpful staff. bed and bedding very comfortable. Easy access to old town. very small bathroom lacking good light. no shelf to put your cosmetics on. Reception is located on path to elevator, you are always in other peoples way...does not make you feel welcomed...
The hotel itself is quite unique. The architecture the building along with art and what not. Gives it that boutique feel. Must also be said, that the staff was also very pleasant and helpful. I could see myself staying there again. Its probably moot, but the hotel was recently rebranded, changed ownership, whatever, but all the linen and such has the name of the previous hotel. I'm sure getting all new linen is a pricey, but it seemed a bit tacky...?
The beds are very comfortable and the rooms are a good size
The hotel is a charming boutique inn. The staff is very competent and friendly. The walls are adorned with colour and form. Everywhere you look is another reason to return. The atmosphere is intoxicating. Bravo! We satyed for only one night.
beautiful room housekeeping knocked on door once before 8am
Location and decor
The canadian breakfast is excellent, the location in the old town The rooms are really dark, the room was cleaned poorly
This hotel was one of the loveliest travel experiences I've ever had, and I've been all around the world. The hotel is gorgeous - the restaurants, spa, and especially bedroom were first class. The staff was beyond friendly, and helped with everything from booking reservations at restaurants, to scheduling hair appointments, to taking my sister to the emergency room when she got sick. Five stars
very attentive staff especially at the reception desk.bar/resturant very lively with excellent food and drinks.
Attended to our questions quickly. Called down for room service menu's that were missing from our room, unfortunately,we never received them.
Lovely building and room. Food and music was great. Hard to find the location. Was put on hold several times when calling on cell phone to find hotel.
The room is very comfortable. Staffs are very friendly. The breakfast is so so.
we enjoyed the welcome wine and cheese, the morning breakfast, the terrace and watching the fireworks, the beautiful suite, the chocolates, the car parking service, the fine soaps, shampoos, etc, the music playing int he room when we arrived, the disco music in th evening in 701 the room numbering was a bit strange, we had to walk through what looked to be a service corridor to get to the elevator to our room...I think that we should have been asked whether or not we wanted a staff member to enter our room in our absence to turn down the bed.one of the internets was out of service
Great location and staff was friendly and attentive to our requests. The "perks" of staying at the hotel has diminished since we were last there - which was about a year ago. There were complimentary drinks and light snacks for our entire stay last time. Just one complimentary drink this time.
Excellent location in the old town of Montreal, able to walk everywhere.Large , comfortable room, good complimentary breakfast and cheese and wine offered in the evening. Would most certainly recommend this hotel. Staff were very helpful. Room was a little dark, lights were needed at all times.
We were greeted very warmly by counter staff and was checked in quickly and efficiently. Valet parking was also taken care of quickly upon check-in and check-out. The complimentary welcome drinks were a nice touch.
Good location, close to old town and shopping area. New hotel, everything is new and clean. Nice and helpful staff at the reception desk and restaurant. The rooms cleaning service can be improved.
The hotel has agreat potential (it was not fully operational at the time). It is in a great location, modern desing and amenities and qualified staff. There were few things not working, one of them the swimming pool as it was still partially under construction.
Location, cleanliness, friendly staff and gr8 breakfast
The location of the hotel cannot be beat. Right in the centre of Old Montreal and close to all the major shopping and restaurants.
Location was very good. Service staff was excellent. Parking was a plus.Beds were very comfortable. Convienent bar and lounge was not available, other than the affiliated restaurant. They ran out of hot water and the pool is very small.
New hotel therefore everything brand new. Good size bedroom. Comfortable beds. Excellent walk-in shower. Helpful concerge. Good location. A ridiculous lift arrangement whereby you required your room card to be swiped and then button pressed all in a flash. And it was not explained to you at checkin. Long queues at breakfast which was very average in quality but expensive. At the buffet the majority of the hot dishes were lukewarm. Very claustrophobic - no outdoor areas at all.
The location is good. The person who completed our check in was very rude and condescending. We were really shocked by how badly we were treated. With regards to the value for the money, you can find hotels as nice in Montreal for less. The room was very small.
The restaurant had a delicious breakfast menu. The hotel itself is located very centrally for a walking tour. We went to the port to see the ships arrive. We had easy access to the subway (which is very clean and efficient). The hotel is still having it's opening inconviences. We had a child who wanted to swim. I booked that hotel based on the description online. We had to go next door to use the pool. The washroom was not available in the restaurant.
Loved it all. Restaurant was excellent. Staff waited on us completely. Enjoyed the glass bottom pool Can't think of anything.
Close to transport and city centre
The rooms were spacious and bed was comfortable with clean fresh sheets They were very skimpy on providing towels. One large towel each. Paper cups were provided for coffee. Flimsy plastic cups for drinking.
Gorgeous place, supremely comfortable bed. Super clean room, extremely helpful staff. Street noise can be slightly loud late at night in the front facing rooms
We came to celebrate my boyfriend's birthday and enjoy some downtime before the holidays. Every detail is considered at this hotel. The staff were responsive, warm, and very accommodating. We stayed in a petite suite, loved the spa tub, rainfall shower, and plush, down king-sized bed. The Verses restaurant downstairs offers impeccable contemporary French fare, and Olive and Gourmando just down the street is perfect for fresh coffee and croissants in the morning. We will definitely stay here again.
Charm of the old building, courteous staff and proximity to historic sights and good food and galleries. I would have liked to have more light available in the room.
Nice rooms, two excellent bars/restaurants in the hotel and very friendly staff Nothing worth mentioning
The Hotel Nelligan is located in Old Montreal--a beautiful location--but is is also close to a Metro station, which makes travelling around the rest of the city easy. There are excellent restaurants within walking distance. The breakfast buffet is very good.
Very accommodating. Great neighborhood. clean and nice. Terrific service. Nice restaurant and breakfast spread. Rooftop bar. Overall the staff could not have been more responsive and very accommodating. Our room was very nice. A petite suite, loved the spa tub and comfortable king-sized bed. We will definitely stay again. Staff (Melanie) needs to be careful sending clients to tourist restaurants. We specifically stated no "tourist restaurants". There are so many lesser-known restaurants that are fabulous and worth trying. We were sent to Vieux port steakhouse for sunday brunch. We had slop. We arrived sunday morning. After we saw many terrific cafes and brasserie. And please note she (Melanie) did NOT tell us about the rooftop bar or your new restaurant. Perhaps we would have gotten our sunday late morning/ early lunch there.
Clean, spacious, attractive. Staff was very nice and responsive. My room - 412 - was a corner room and the heat was not working properly. Maintenance came up and did not do anything useful. I had housekeeping bring up a space heater to keep the room warm. Without the space heater, the room was about 65 degrees. Too cold for sleeping for me. The hotel should keep the facility a little warmer overall, and not let the rooms get so cold. The HVAC system did not put out nearly enough heat.
The reception people offered an upgrade at a very reasonable price. The room was excellent and offerde extreme comfort. The wait staff wre very slow in respnding to the service needs.
Really enjoyed our stay, friendly staff and beautiful, cozy room! The shower was amazing, with the second rain shower overhead and the fireplace was perfect for the time of year (early April- about 0 degrees Celsius) my boyfriend and I really enjoyed the complementary water and chocolate brought to our door every day. It was a sweet touch. The location was convenient. A lot of great restaurants and site seeing nearby! And the metro is less than a 5 minute walk. What we probably appreciated the most was the concierge who sat right in the lobby, ready for our questions. We had many. Wanting to know the best places to eat and visit, even making reservations for a tour and dinner reservation. she was the best! Probably the only thing we didn't like was the continental breakfast. $19 per person. Definitely not worth the price. There wasn't a lot of options and it was all cold (granted we ate at around 10am) so it sat out for a couple hours but I would have expected the food be kept in chafing dishes to stay warm for that price. so needless to say that was the only time we ate breakfast in our hotel. So many other great breakfast spots around the corner!
It was a reasonably priced hotel (and with very reasonably priced services) in the heart of Montreal next to a Notre Dame. The location is great for one day or two day trips. Ensuite minibar and hotel restauraunt had good selection and were reasonably priced. Bathroom is great for having sex. No meat or eggs at all at the "continental breakfast", which is misleading. The view from the windows was nonexistant.
The hotel location. The breakfast. The bed. Staff not very friendly. Staff cold in manner (fake smiles). Control of shower temperature difficult.
location in old Montreal I was charged for 5 phone calls when I only made one
Architecture of the hote
Staff so wonderful, room was beautiful, old charm with modern facilities Absolutely loved it. Will be back for sure!
Beautiful. Central old Montreal. Most plush comfy bed. Huge bathtub for 2.
We found the staff to be pleasant and helpful. Your location is excellent. I found the low lighting difficult for applying make-up. The pillows were too 'lofty' to be comfortable.
The location of the hotel and the amenities around the old city were stupendous. It felt like Europe which sets it apart from other North American cities. A coffee machine in room would have been more than welcome.
I enjoyed the feel of being in part of historic Montreal and having a convenient location to many of Montreals attractions.
Unique architecture (we had a floor to ceiling beam in the middle of our room tastefully painted to match the decor) and the food was great. Location exceptional for exploring Old Montreal. All in all a very nice experience.
Proximity to port
Beautiful building, fantastic location, staff was terrific.
Big comfortable bed The air was very, dry
The staff was very accommodating....made reservations or changed them for us, no problem there. True: This hotel is in a very noisy location...the train is close by, not so much the whistle, but the grating of the wheels on the track, awful...really very loud. The area bistros close late, are very very loud, so not a restful place to stay. Had we known this, would not have booked it. One of the staff even admitted it was extremely noisy. Needs some refurbishing as well.
Absolutely everything - from the service, to the room, to the restaurant and live music. A wonderful experience! n/a
Convenient location for walking. There was a line at the check in/out desk. ONE employee, and she was sitting the entire time. Both when i checked in and out. There is ONE elevator, which was always so packed and with a line that the only time i used it was to carry our bags up to the room. Its noisy as hell there, 3am noisy as hell. The thermostat wouldnt work. Had something written on the knob to adjust the temps, but we were sweating to death all night, and into the morning. Roll away bed was not comfortable. And all this for nearly $500 US dollars a night?
We found that the bed in the room was one of the most comfortable we had ever been in.
Everything about this hotel was enjoyable. They also upgraded our room with a double jacuzzi which was very nice. I wouldn't to hesitate to recommend this property -- we will definitely be returning.
Wonderful staff - very helpful and pleasant Room was a bit small and not much space to sit or to work.
We valet parked our rental car and it was returned with a flat tire. The staff refused to help us in any way and would not even comp the relatively small service charge by our rental car company. Hardly 'boutique' service! I would never return to this hotel.
Staff at front desk was extremely helpful with directions to restaurants and highway connections. Air conditioning was very noisy.
Location was great
Very helpful staff, very kind and welcoming! Nothing at all!
I liked the friendly staff, convenient location, attractive minimalist style, and large comfortable room. The giant soaking tub was a highlight. There was nothing I did not like about the hotel.
Location was good, room was nice
excellent accomodations none
location, staff very nice and helpful , food excellent the bed was hard, most beds in the U.S. have soft fluffy mattresses.Unfortunately the parking attendent smashed my car into another car....so I am currently dealing with my insurance company and repair car shop in the U.S to get my car body damage fixed. I hope that this is a smooth transaction, your hotel manager was very nice about your accident. I will see. thanks
Good location with very helpful staff.
Staff, lobby, suite, furniture, amenities Breakfast buffet not up to par i.e. Only one type/flavor of yogurt, poor selection and appearance of fresh fruit, strange-tasting orange juice, and no oatmeal! Also, no complimentary tea/coffee service/self-service 24/7
Very spacious for Old Montreal No on-site parking
The room was lovely and we liked having a mini-kitchen. The staff behind the front desk was very knowledgeable and gave us great recommendations. Going to the bar for a cup of coffee in the morning, I received cold coffee, which they did replace, but there was a lot of chaos there. Somebody came in to stock the alcohol for the bar, three other staff there, but it still took awhile. Then while drinking my coffee a supervisor came and was reprimanding those 3 staff people, instead of taking them to the back room to do it.
We loved the location and the staff. the room was spacious and trendy with a bedroom, bathroom, living room, a small kitchenette and a second pull down bed. This is a great spot for families. Pets are accepted (you probably need to make a prior arrangement.
Friendly staff, separate bedroom, kitchenette with small stove, cookware and kitchenware, in the heart of Old Montreal.
Having stayed in two other hotels of the same category in Montreal over the same week my favourite is Le Saint-Sulpice. The staff in all three places was equally friendly. Where Le Saint-Sulpice is coming in first is the equipment and the feel of privacy and comfort transported by the suites. The kitchenette is fully equipped, a decent bottle of wine readily available. The living room is spacious. The covers comfortable. The bath is nicely lit. It is equipped with high quality fixtures and care products. Did not try breakfast so I can´t comment on it.
Walking around old Montreal & comfort of hotel
Very nice hotel. The suites were enourmous. The satff working the door were great and very helpful, especially since the front desk staff couldn't be bothered. The staff at the front desk were less than helpful and I was ignored on several occasions standing at the front desk. The concierge seems to be hit or miss it terms of actually being present to answer questions. .
Very nice ambience (including fire and candles in the lobby area), large suite, fabulous location (perfect for wandering around Old Montreal, cafes, restaurants, and browsing the boutiques). In addition, I forgot something in the room, and the staff kindly agreed to send it directly to my home.
the room was great and the hotel was very well located
location Service very slow. Noise of other hotel guests. Room not serviced on second day bad form. Night porter not polite.
The friendliness of the staff Nothing
Very friendly and helpful staff; the design of the hotel
The location is excellent. The staff is well trained. The breakfast was very nice. The interior of this hotel is that of a raped old world classic turned into a minimalist cavern of frigid space. The room was a large void with tall ceilings. The walls are whitewashed sheetrock devoid of any trim. The floors were unfinished concrete. The furniture is out of Ikea. There are no interior finishes - in fact - the elevator lobbies are raw concrete. I know that architects, servicing the needs of developers, are attempting to legitimize this sort of minimalism as a modern style but I see it for what it is - a severe attempt to reduce fixtureing and fitup investement in favor of profit. If I am going to spend $200 a night for a luxurious hotel room, it should have a luxurious interior. I would not want to stay here again.
Location was excellent - very quiet - and rooms were well equipped. Staff very friendly and helpful. Air conditioning was not working properly whilst I was there (heatwave). Rooms are also ill-suited to business trips as no proper desk facilities. Gym a tad on the small side, but there are plenty of outdoor trails within easy reach.
Enjoyed the European somewhat exclusive feel of the hotel, , with spacious rooms and a nice design. The staff were very friendly and helpful Upon check in there was some kind of children's birthday party in which the parents let the children run around yelling in the lobby bar and restaurant. A bit off putting.
Very knowledgeable staff with excellent suggestion on restaurants and activities.... Food at the hotel....very expensive for what you received and they no longer include buffet breakfast in the hotel stay. Much better food to be found just blocks away!
the service was outstanding;, excellent location, great design, very comfortble beds. wish there was a better view. the view of the parking lot
Boutique hotel so discrete as to be almost invisible from the street. Minimalist decor. Well positioned for business & site-seeing. Very friendly, helpful staff. Breakfast delicious but very expensive. Warning cost of breakfast - our stay was b&b but this is no longer available.
My family and I couldn't have been happier staying here. The room was great. Fit the 3 of us just fine. We had a king size bed and the staff brought up a folding twin for my daughter. The bathroom was fantastic. Giant deep tub, glass enclosed shower, and a separate room for the toilet. The bar/lounge/library down stairs was very nice. Their breakfast was fine. The staff was top notch. They are incredibly friendly and so willing to help make your stay memorable. They took care of booking tours, recommending restaurants, and booking our limousine back to the airport. The location in old Montreal couldn't have been better. It's on a quiet little street and just a short walk to everywhere. Next time I go back to Montreal I will be staying here for certain. Absolutely nothing.
Everything was good. Room is clean and neat. Breakfast is very good. I have never had that good croissant. Gym has two types of room runner and a set of dumbbell, no muscle training machine, but enough. There is no coffee or tea set in the room.
Front desk & concierge was superb Could have been more generous with amenities like shower cap. Housekeeping staff did not notice that a previous guest had opened & used the bottle of body lotion provided.
Perfectly located in a quiet street between Notre Dame and St Paul, with Metro close by. Welcoming design, relaxed open spaces and beautiful, modern large rooms which celebrate the original building. And truly great staff... Attentive, polite and charming, which meant the one small 'issue' was dealt with gracefully, efficiently and with good humour. This is a wonderful base for a fabulous city. Loved it. Hmmm, maybe they could improve the wi-fi. But they know that.
It was an absolutely beautiful "royal" experience. We enjoyed every minute of it.
The staff was very friendly and accommodating. Loved the fact that the building was reflective of Old Montreal and the location was the best.
Excellent location and a unique example of an old 18th century residence.