Would you like to save as your currency permanently or for this visit only?
Nice room (but word is that many of the rooms have not been renovated, and that these are a disaster). Reasonable price. Inconvenient location. Unhelpful, barely competent staff. Single elevator for very large hotel means you either use the stairs always, or be prepared to add ten minutes to any trip to/from the lobby. Wifi did not work in our room—staff did not fix, apologize, or offer compensation.
It was the ideal location as I had not far to go for day surgery at a hospital nearby. The food was excellent and the staff were very helpful. The tables in the dining area were well placed, not to close to others, the linen tablecloths and serviettes added class and there was a nice ambience.
Staff were excellent in assisting us with taking the Subway and showing us different touring locations to visit. We called three times for a shuttle from the Viau Metro Station. When we complained to the front reception the woman responded " it wasn't me that took your call ". Thanks, a simple apology would have been fine.
The reception desk personnel, outside pool lifeguard and our room cleaning service staff manager was the most pleasant staff to deal with. Against my better judgement, I've let our room cleaning staff manager talk me out of commenting about our reasons for our dislikes, because she promised she would take care of the areas she was in charge of. However the hotel restaurant was another bad experience service was horrible never received the water wife ask for, my tomato juice watered down and something removed from inside the glass in front of my wife's view, the food we left approximately 2/3rd, and cost approximately $50.00 Canadian we were also their amusement that were laugh at, will never go there for anything. But at the McDonald their breakfast was great under $20.00 for two. The bar area I have not dealt with so, I can't say anything except if it's ran like their restaurant they need police their staff better and get in check with their prices.
We went for an event at Olympic Stadium and the location could not have been better. We could leave our car at the hotel and walk. There was a band aid stuck to the counter in the bathroom when I arrived. I think it was placed there on purpose to hold the laminate counter in place (it looked like it was coming loose), but I didn't investigate further since it was gross.
the breakfast is fantastic **** the drinks were pricey ,bar was shut sunday evening
All aspects of the hotel were exceeding expectations Nothing
The personnel at the reception and at the restaurant.
this is a middle level hotel that attracts a lot of tourist busses because of its location. it is a little overpriced. price via booking.com was too high. my bother paid $50 less for the same room the same night.
Hotel Universal Montreal had a beautiful entrance. It was inviting. The staff were polite. The rooms were nicely appointed. My cousins and I enjoyed our buffet breakfast.
The pool (but was a little dirty), and sauna Hotel staff at front desk was not smiling, not friendly.