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did not receive an air conditioned room as was expected and paid for.
The location is ideal, walking distance to the Chateau de Chenonceau. The staff was very friendly and helpful. The room was charming, comfortable, and very clean. Very relaxing stay. Perfect place to launch your visits to all the chateaux of the Loire.
Everything, and the food in their restaurant was magnificent Nothing
A great hotel in a good location
Beautiful grounds and large comfortable room. Beautiful linen and furnishings. Great location and short walk into the center of the village and the chateau. Heard a dripping sound all night from the pipes or something in the walls?
We had a warm and friendly welcome. The room was unique and very comfortable and, the hotel in a good location in order to explore the area.
The quiet + coziness.
Location The over priced menu
The location and the room The Internet didn't work in my room
Excellent accomodations, very clean and very attentive staff no
Lovely designs based in Bali with many woodcarvings and koi carp, large rooms and a warm swimming pool, the buffet dinner was plentiful and delicious.
The hotel was gorgeous. The landscaping really takes you away to another world. Very serene & relaxing. The pond and the waterfall give it a storybook feel. We got the family room which was great for 4 adults and one small child who shared king size bed with parents. FYI: Top bunk has a max weight of 50 kilos. Playground and pool a plus if you have children. Also, zoo borders property. Got the buffet dinner at restaurant. Appetizers salads & deserts where amazing. The cooked/hot food was a bit disapointing. Beef was chewy, chicken cold and dry. Website said room was for 3 adults and one child so I paid 20euros for an extra bed. When I got there and asked about extra bed they said they didn't have one. I explained I paid extra and they said that was for having an additional adult, not for extra bed. Felt a bit cheated. You're a captive audience since there is no village withing walking distance.
Beautiful setting in the Loire valley and with hotel units built in Bali style around a lovel lake. Staff were friendly and helpful, the restaurant buffet was fantastic, the outdoor swimming pool lovely. Fabulous place and we would definitely stay again and for longer. Wi-Fi didn't work in our room.
The sleeping facilities, the water around with all the ducks and frogs No eating "a la carte" after 21h15. After a long day work (we were there for business), we did not want to eat from the buffet and it was 21h17 and they made no exception :-(
It was empty, and, for France, relativly cheap. But I am sure that both of these are because of the season.
Good size family accomodation with good ensuite bathroom facilities and quality furniture. Lovely swimming pool and the opening times worked well for us as a family especially when we had been out for the day, as there was still time for tea and a swim before bedtime. The towel rail worked well for getting everyone's swimming stuff dry overnight for swimming again the next day. Loved the pond setting with the turtles, fish and ducks. We stayed in lots of different accomodation in France, but yours was our favourite hotel. No kettle, tea or coffee making facilities in the rooms. We stayed in lots of places, and yours was the only one that didn't have this. The coffee in the vending machine was horrible, and there was no tea or hot chocolate alternative. Kettles in the rooms would be a big improvement, with drinks made to our own taste - not worrying if we'd got change for the machine, and feeling more relaxed that can just make a drink when you want one without having to get dressed and leave your room. Breakfast costs for a family were very expensive, more than other places.
Helpful friendly staff. Clean room, excellent food
Smell, Small rooms, Internet connection only at the Rezeption, breakfast Starts only at 8.00 A.M.
Quiet and charming Nothing relevant
We liked the quietness of the place, the swimmingpool, the chateau itself, the proprietors and the type of other guests visiting. In my opinion, the mattresses were too soft or worn out.
The wanderful place (the Garden, the pool). no restaurant
The rooms were large, clean and beautiful. We lived in a castle. Breakfast was ok. They didn't have lift, but we stay only for one night and it was ok. We have supper in a near village, because they didn't have restraunt in the hotel. Har to find on a road.
nice room, nice place, grand hotel. Far from the town
Pool, tennis court, park, terrace The room and bathroom is very tatty and one was also infested with insects. Many other guests were surprised at the lack of restaurant caused partly by their Hotel Restaurant brochures!
Really a beautiful, serene location, absolutely gorgeous outdoor terrace, and great pool and tennis court. Beautiful grounds and a lovely small pub. We will be back many times!
Quiet and lovely location in coutryside. Close to major Chateaus in Loire and excellent restaurants. Hooting of the owls late at night followed by the screech of its prey. Otherwise excellent.
The surroundings The price of the breakfast is really too expensive. It should not be higher than 10 euros.
This place is categorically not an Hotel! It is an impressive chateaux set in very nice gounds where ther are chalets for family occupation and a vatiety of animals - good fun if that's what you want. However what we wanted was a comforatble 'hotel' in which to stay with all the usual 'hotel' facilities and that's what we thought we had booked. What we got was a basic room, with a basic continental breakfast for how much? €125! No bar, no restaurant, and several Km into town for something to eat after driving all day. No wonder it is not listed anywhere else as a 'hotel' and why my satnav showed the location as the middle of a field!
It was out in the country - when we woke up we could see the horses in the meadow. The rooms were lovely, the owner was very friendly and we had a wonderful stay even though the weather did not allow for use of the pool. It was a great place from which to visit the chateaux. It was a bit hard to find and like most of the hotels in France, the tub would benefit with the addition of a shower curtain.
Excellent location. Very good to examine the region. Large room with nice service. There is no restaurant in the hotel (the near one is 3 minutes drive).
We wanted a hotel centrally located in the Loire Valley with lots of French charm. If you love the country side, this place is convenient for going east or west in Loire to visit the chateaux, with other local options such as: hiking, bicycling, horseback riding, hot air ballooning, etc. Our room was very spacious. No A/C, but it doesn't matter, the room was comfortably cool. Our bathroom had a bath tub with a hand held shower, not unlike many hotels in Europe. I highly recommend this chateau. Staff is very accommodating. You might want to brush up on your French! Americans would probably call it a B & B. Free wireless Wi-Fi in sitting area. The night sky with the stars is absolutely amazing. Works for families &/or romantics.
Staying in the main chateau was fantastic - a real treat. The room was a family room and it was very spacious. Four poster bed, full access to swimming pool and grounds. The children particularly liked the animals in the grounds. I would definitely recommend this hotel to anyone. Not applicable.
The owner was very friendly & helpful. The room was comfortable for a family of 4. Delicious breakfast!
Beautiful building in a beautiful setting. The owner was very helpful and waited for us even after the check in time. There is a list of restaurants available for the evening and breakfast is included. The hotel is very quiet and in a park with animals to see. We did not use the swimming pool only because of the weather!
Very quiet, chaming and great place. We took our pre-wedding photos at the chateau. All of the photos are beautiful and we have excellent experience.
Absolutely too cool to stay at an old chateau. None.
Nice surroundings, very nice and thoughtful landlady, tasty french breakfast, something like a zoo around the building (lamas, horses, peacocks E.T.C.). We didn't test the waterpool because of weather, but it really exists. WiFi signal was quite weak in our room, at the same time it was perfect into the common room next to ours (seems like the walls are too thick). But since we were almost alone in this building - it was Ok.
restrant was good .room also was very clean. and staffs were very frendly
the quality of the reception and welcome. maybe breakfast can be included in the room rent
Very close to the castle of Chenanceaux
The hotel was conveniently situated fro visiting the Chateau of Chenonceau and easy to find. The room was clean and comfortable and ecerything worked ok. At checkin there seemed to be some confusion about the allocation of our room. This was not explained to us. The restaurant was closed so we had to go into Chenonceaux to eat. At checkout the credit card machine did not have a connection and the reception staff could not make it work. Consequently we had to pay in cash which left us short of euros for the remainder of our journey home. The account showed my initial and address incorrectly. The receptionist was unable to change this in the computer and eventually had to erase it manually and write in the correct details. Again, there was no explanation or apology for any of this or any recognition of the problem.
Lovely situation, friendly efficient staff, restaurant served good value for money local food. Single beds were very narrow and so the overnight rest was not all it could have been.
staff very helpfull shower had no curtain but otherwise excellent
dinner was very good While it was May, the first night was rather cold as there was not heat in our room (even though I tried to turn on the radiator).
clerk at front desk very nice; room O.K. no heat first night; only given hair dryer after asked if available; could hear man snoring in next room first night
The hotel is convenient for Chenonceaux, being in the next village and it is easy to find. On checking in we were advised to make a reservation for dinner as the restaurant would be full. We were offered 8pm to 9pm and we said we would like 8.30. When we arrived for dinner (at 8.40, but well within the timeframe advised) we were told the service had finished at 8.30 and they would not provide us with a meal, meaning that we had to drive elsewhere to get a meal. There was hardly anyone in the restaurant so the line that we needed to book to get a table was not true.
Comfortable and and very good restaurant Being accommodated a walk from main building during inclement weather
friendly, helpful reception staff. Very nice dining room with real log fire. My husband liked the pool. Quiet situation. Super outlook. Long steep walk from Loches centre. The main course of the evening meal was disappointing every time. On our last night we paid a supplement and chose from a better menu. Would recommend this. Wine was good.
Everthing about the place we enjoyed We ate in the restaurant and strangely we were asked before we ordered if we would like dessert
Being able to park directly outside the room. Convenient location, both for the old town centre and the new commercial shopping centre. Room a little on the small size. No international TV channels other than BBC News.
Excellent Restaurant. Interesting town. Location map on website is incorrect. Hotel is shown as centre of town and was therefore difficult to find.
Restaurant very good. Reception staff spoke good English and helpful Bedrooms rather small. Beds cofortable. Bathroom OK
Convenience of location,superb hotel and friendly staff
nice location breakfast was a bit of a bun fight.
Excellent quality hotel, good service & value. n/a
Loches is a quaint medieval town; like a more northern sarlat; The motel units have good views of valley; there is excellent car parking outside the unit and location is quite convenient to the town and main roads out of town. Restaurant has good reputation but we could not get in: Motel units are cramped and can get hot:
It lies directly on the river Cher. The bedroom was fairly big and well-furnished with a flat-screen TV. Both the bedroom and the bathroom had big sliding windows. The corridors and stairs are dismal and have obviously not been refurbished for at least 30 - 40 years. The bath was grubby with grey stains and the bathroom in need of redecoration. The only 3-star thing about the hotel is the price.
Nice view on the river, good food in the restaurant Service in the restaurant - we waited 25 min until somebody took the order for drinks
The diner was superb. The noise from the street.
good location, easy parking, surprisingly good restaurant,
Staff were very helpful and friendly. Great access to the village and beach opposite. Access into hotel - up steps and door opened outwards. Not a problem for someone who is fit but my husband has Parkinson's and carrying luggage in and out was difficult
Nothing Outer door to room opened into the bathroom
Best hotel in the town, good location in the city centre, magnificnet panorama over river Cher from rooms and the restaurant; excellent gourmet restaurant; newly furnished rooms with comfortable beds; large bathroom 90% of staff not speaking English at all and menu in the restaurant only in French so we had a troubles when ordering meal.. Restaurant opening hours limited - we arrived at 14.00 and it was already closed..
Nice view for the window Staff shuold speak English better
Suite very confortable Staff a little bit "cold"
The staff was very friendly and the on site restaurant had very good food.
The hotel has a lovely looking garden where you could have meals or coffee.
The staff were friendly and we were grateful to be given an evening meal option in spite of our late arrival. The location was ideal. No
The closeness to the Chenonceaux castle Small rooms, uncomfortable beds, old bathroom
Comfortable bed and good food in restaurant. Bidet in bathroom. Unfortunately the very noisy bin lorry arrived at 6am. (Not the hotel's fault) Bath very small but made up for by good shower. (But needed a shower curtain.)
Good value and helpful staff . Restaurant was overated
The gardens were very beautiful, particularly liked to hear the running water at night. The position of the hotel could not be better for the chateau. Car parking facilities were fine. Very pleasant and relaxing dining room. Having to drag suit cases up to room - assistance would have been appreciated.
The location was ideal for visiting the chateau.
trevligt bemötande, trevlig restaurang, god mat för få vägguttag (el), väl enkelt badrum
Friendly helpful staff. Nice quiet room. Good parking facilities. Excellent location just a few minutes' walk from the Chateau de Chenonceaux.