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Cleanliness. Damaged furniture in the room. Something out of the day menu has add-on price.
the food was very good, and we had a very good peaceful nights sleep. we did find the beds a bit hard.
The kindness of the staf The indications on the road. Without GPS I think it would be a bit difficult to find
Friendly staff, nice rooms. Room was too hot and was too close to the main road to open the windows.
Price reasonable and buffet breakfast with good variety... Old style room decoration, noisy climatization system...
The hotel staff in the morning excuses itself for poor service and make me a 10%discount which partially compensate the inconvenience The air conditioning did not work , the tv did not work, the hairdrier did not work.
The breakfast included
Excellent bathroom and comfortable room overall. Staff pleaseant and I was glad to have the use of the Hotel garage for the security of my car The Hotel Location is good as a base, but its surroundings were a surprise and not good - amongst car dealerships.! The double glazing did not block out the sound from the motorway, nor the noise from the teenage revellers from a club that emptied at 3.00am. The breafast lacked any fresh fruit, but was otherwise generous.The evening meal we had was bady rushed.
Nothing was good. Very far from station, no limousine service. Very far room from stairs,
They had an unexpectedly good interenet connection The television was not working properly
very modern and new hotel, excellent and high quality furniture
Excellent service and delicious dinner at the restaurant. Very efficient and friendly check-in/check-out staff. The location was convenient for visiting El Escorial and the surrounding area, well-situated for accessing the highway system. The room, while not spacious, was clean, modern and quiet, with a pleasant view of the hills. A nice value!
The staff were very accommodating, and the hotel was modern and clean. The location was perfectly situated outside of Madrid with access to many to many surrounding side trips.
staff was good , rooms were excellent , good location near freeway breakfast buffet was lacking
It is very clean and smells like flowers ( good for people who like flower smelling places) It is in the middle of nowhere so have a car. The water is constantly cold even when you put it on the hot setting. The rooms are warm but the bathrooms are arctic temperatures as well as the lobby and hallways. Bring a kettle to get your hot water.
A good value hotel, pleasant and helpful staff, dinner restaurant had a good choice Breakfast just consisted of juice, bread, croisant & coffee. The direction map on the website requires improving
I worked in my bedroom. Breakfast didn't open early enough.
Friendly and helpful staff, quiet peaceful surroundings, a short walk (10m) to shops and restaurants. Very good value for money. The window didn't open very far which might affect the air circulation in the room: it was a little bit hot. Then again, it was the middle of August so maybe that's a better explanation. The fans in the room work well and keep the room fresh.
Very friendly and attentive staff. Good restaurant. Room was comfortable and warm.Plenty of space. We had a bit of trouble finding it, but staff were very helpful when we phoned them to say we were lost.
The hotel was clean and the staff were very nice. The shutters were all pulled down and not able to open them (we arrived quite late and tried, but were very noisy and did not want to disturb other guests. We tried again in the morning, but the would not raise). There was also no air conditioning in the rooms and because we could not open the shutters & doors, it was stifling. The room was also booked as a triple, which turned out to be a standard double (two twin beds) with a roll-away cot pushed in.
reception staff very friendly. Rooms comfortable. Good location for travelling around the area Breakfast was pretty basic and not the best. Hotel restaurant very over priced and the rooms were dated and needed re painting.
The location near the Sierra de Guadarrama mountains. The hotel has potential to be nice, but it is badly in need of some maintenance (for example, the parquet in the floors was loose and popped up when we walked across the room). There is a large and completely open center staircase. All the noise from the bar and lobby funneled straight up through that opening to our rooms on the top floor. At 1:00 a.m., after trying to sleep through the noise for hours, I went downstairs and asked the front desk to please turn off the loud music and break up the party going on in the lobby. They did it, but it was a very frustrating experience. I wouldn't stay there again because it's just too loud.
Location. Nice room The Hotel was satisfactory. The non smoking policy is not adhered to. We had to have breakfast in the bar area which was a smoking area.
Comfort and cleanliness. An elevator would be good for heavy luggage
I enjoyed my stay. The staff was very helpful and nice. I would recommend this hotel to friends and family!
Very helpful and friendly staff. Extremely good value for money. A large comfortable room. Achoice of tapas or formal restaurant both reasonably priced. Ideal for exploring Segovia, Avila and Escorial area. A short car journey to Vilaalba for the train to Madrid
Flexibility of hotel staff; services; cleanliness of your room
Comfortable room, good value for money, especially with buffet breakfast included.
clean, nice rooms. friendly staff. music from nearby bar lat in evening.
The balcony and view was marvellous A Wedding party on the second night meant we couldn't use the lounge and they were noisy until 3am going to bed. Room a bit cold. Noisy at front of hotel from road (no double glazing).
Very friendly and helpful staff, easy access from Madrid, Pool, access to mountains, lively social scene in nearby Navacerrada No air conditioning - but in fairness it was cooler here in mountains
I liked the location and views in the mountains, but easy to find and reach by public transport, as a contrast to the city environment of Madrid, and the room / facilities were good value for money. We were poorly received on arrival. The receptionist, who had not been working there for long (as she later told us), failed to check / remind us that we had booked the Romantic Offer for 2 including dinner, and gave us a negative response when we asked if coffee or tea was available in the room. As a result we went down to the village to look for something to eat and missed having the dinner at the hotel that was included with our booking but which we had forgotten about at the time we checked in (early evening). However the next day the management agreed to give us a free lunch instead. So we left more or less happy with our stay.
Location and view We could not acess to the swimimg pool during the stay because the vigilant did not work at Sunday and Monday... poor activities for childreen
The view Restaurant
Location and easy access
Large warm comfortable room with a fantastic view. A complementary "ski pack" full of goodies. Heated indoor pool and games room. Very friendly staff. Very short drive into Navacerrada and restaurants. Athough the breakfast was good the evening meal menu del dia was appalling. The food was cold and tasteless.
The area and the view from balcony were beautiful!! The town was deserted,must have been off season.
Nice hotel in Nordic style with very big and clean rooms for a very affordable price
location the hotel could use a facelift
The facilities in the hotel are good, snooker, ping-pong, indoor and outdoor swimming-pool. Large bedrooms. Good for kids. Employees are nice. The Restaurant served the worst possible dinner on Valentine's Day. The hotel is quite old faction. The beds are very uncomfortable.