its location and friendly staff I was in room 35 .Very little natural light. Could not take a shower as all the water would end up on the floor. No curtains on the window of the bathroom . Not enough towels. The quality of the pillows is poor as well as the sheets. No smoking room available.
excellent location for exploring pau and for restaurants shops etc
The staff were very friendly and helpful, and the quality of the room and the breakfast was good. We liked the traditional atmosphere and the personal approach of the staff. The air conditioning was not very good, as it was a very noisy free-standing unit.
The pleasant helpful staff - the spaciousness of the room and bathroom, the proximity to the castle. The cleanliness.
Bedroom decor was a little strange.
good sized rooms, clean, central location, close to chateau, restaurants etc, free pool table!
The hotel was convenient to the Station and some of the other wonderful scenery. We found the breakfast was excelent. The staff was wonderful.
Location - convenient for town centre. Poor quality furnishings - looked like stuff thrown out of someone's home. Very poor breakfast. Parking difficult with limited close to hotel.
The location was great, the room was spacious and nice with a huge bathroom. Free Wi-Fi was useful. Have not used the restaurant so cannot comment on it.
remodeled room is well decorated location
Location It did not live up to the description on the site, It was a bit dated, shabby (not dirty), hot, small and not what we were expecting. We did not want to spend time in the small rooms.
Extremely central location, beautiful room and bathroom and a lovely receptionist !! The rather unwelcoming attitude from one of the guests upon our arrival and inspection of the rooms. He warned us that we'd better be quiet when returning to our rooms later that night. He was smoking in the corridors when we had been told it was no smoking throughout.
Clean, spacious Rear of hotel, dark, looking on to a walled-in roof area. We had requested a room to front of hotel. Disappointed.
nice & quiet At certain times can't get in the hotel without a code
Very friendly and helpful staff, good choice at buffet breakfast, larger than average room for a budget hotel The bed was a bit hard and we only had one very tiny/thin pillow each - I know this is normal for France, but it isn't normal for me and in most places there are spare pillows tucked away in wardrobles etc.
Little bit far from central (by bus about 10 min.) but room was clean and staff were friendly and nice. Breakfast buffet was also nice. There is big supermarket in front of the hotel, was very helpful.
The cleanliness of the room wasn't the best and the smell of smoke was very intense.
basic but comfortable. staff friendly & helpful. excellant mexican restaurant next door.
I arrived late and as the reception closes at 11pm the staff member had written a long note to me and placed it on the office door with very clear instructions on how to self-checkin, once in my room I found that they had printed a copy of my receipt and placed it there incase I had to continue on my journey before the office opened! Amazing, someone was thinking of everything! Thankyou!
Great staff. Quiet location. Bathroom very cramped. Needs smaller sink, corner shower would allow more room than the bathtub with shower fitting.
Nice room, good price
Extremely clean. Quiet. Very helpful, friendly and pleasant staff. Excellent value for money.
Self service check-in for late arrivals
Friendly, helpful staff. The nearby Tex-Mex restaurant is good. A good budget hotel. Location is quiet but nothing, except the nearby restaurant, within walking distance.
Good, clean and convenient. Staff friendly and polite. Food well presented and good
Almost everything -- large comfortable room with king bed, A/C, minibar with room to put a few items in, convenient location for driving in and out of city, plenty of free parking, quiet location Could use a little more bright light in the room. There was no lift but we had help with luggage. The price of breakfast at 15 euro per person was more than we like to pay.
My daughter and I enjoyed the tranquil atmosphere wihin the hotel and its gardens.The Staff were extremely helpful and welcoming. The only slight disadvantage, which was not the fault of any of the hotel staff, was the distance of the hotel from the centre of Pau. No.
It was a lovely hotel and we got one of the prestige rooms which was a real treat although we probably wouldn't have paid the full price had it not been on special offer. The restaurant is closed on a Sunday, as are many restaurants in France. As we have a 2.5 year old daughter we could not venture far as we were catching an early flight so we ended up eating bread and cheese for dinner.
Everything was as described. Easy to find and convenient to highway. The staff was very friendly but most lacked any English speaking skills. The front desk needs to personnel with better English skills.
Good room and helpful staff No restaurant over the weekend/no room service
Quiet hotel, newly renovated, very comfortable
very nice thank you, we have booked again on our return journey no
Practical for easy early morning access to airport Advertised as having air conditoning, but this was not working on a day when the temperature had reached over 90`F - rooms very uncomfortable
Location for the sports event and easy to find lack of serivces at the weekend
Car parking, free wi-fi, easy access to rooms Thought the meals & drink very overpriced. The breakfast at 5euros 70 cents was far to much.
description of time from town centre by car , not walking and no real public transport nearby
found this hotel easy to find, the staff were very frendly and helpfull we have stayed there twice and intend to stay again on our next trip through to Spain found it a shame the restaurant wasn't open at weekends
The warmth of the welcome from the hotel owner's daughter and son-in-law. Excellent breakfast.Cleanliness. Poor sound insulation of rooms. We were glad there were no newly weds in the next room!
although very basic and sparse the room was adequate,with air con and flat screen tv.The hotel offered a dinner menu which although a little more expensive than we were prepared to pay at around 16 euros,looked to be quite good food and it had fairly nice dining area catering both for couples and single travellers the location was a bit out of town with few outside facilities.the rooms were very basic
Value for money Close to motorways Excellent breakfast
Excellent staff. Very friendly and helpful at all times. Food very good. Too too far from Pau to walk if you have no private transport as public buses do not run after 7pm or Sunday'S. Only transport to and from airport is by taxi - very expensive.
Clean, basic accommodation A little away from any food facilities etc
No frills, good value, very clean all that your family would need for a short term stop over. Very nice continental breakfast. Not a complaint but it would of been convient to be able to eat in the evening
friendly staff. good simple food. goo value decor in rooms a little tired
friendliness f desk staff smell of room - probably from smoking?
in need of refurbishment restaurant not open
Very friendly staff and good service, Very easy to find, parking no problem No
The staff were very pleasant and helpful even though most spoke little English; The breakfast buffet was varied and good. There are a couple of interesting resturants quite close. This was a last minute booking during the Tour de France so everywhere else was booked solid- It was further away than I normally stay without a vehickle (4.5km fm the city centre) but there was a half a hourly bus service near by.
The room was lovely, big windows and very comfy bed! large tv, clean bathroom...very nice! and it has a lift which was ideal!
Location close to town centre and private parking.
We were only passing through on our way from Spain to UK. Managed to see the Gothic Cathedral, havde a meal nearby & walk around the City - very pretty & lots to see, hence we will return on our way back home!
Comfortable, friendly, centrally located hotel of character with attractive rooms and parking space.
It is an easy walk to "pau" centre. Had to ring the bell several times before someone came to check us in.bed was uncomfortable,shower cubicle was old and very stained with mould.
The owners are very gracious and helpful.
Its location, easy walking to shops and bars The breakfast, a bit more effort could be made in a better selection of food for breakfast, very poor for how much we paid.
Owners very friendly,eager to help. Decor was pleasing and room spacious.Good double glacing so no traffic noise.
Efficient and friendly staff.
The friendliness of the staff and the good breakfast A bit threadbare. could do with bigger and more towels
clean, a bit old fashon bur very charming.
household atmosphere, it is good small hotel
The hotel was well sited. The owner/managers were very welcoming and helpful. They readily made us a cup of tea and coffee upon arrival. Breakfast good value, room good. None except to echo other comments as to hotel showing age.
The staff were extremely helpful and courteous, despite being on a busy road the hotel was quiet. Continental breakfast was good value. A good budget hotel. Shower in bath not good, and lighting rather low, although there was a good reading light.
We booked one night in July 2010 and then were able to continue for 3 additional nights. The location was ideal for our visit. We walked daily to the city center. The breakfast was very good. We stayed in two different rooms. The first with it's own toilet, shower, and sink. The second with shower and sink, but a shared toilet down the hall. Neither was fancy, but they were clean and comfortable, the second room had two sets of french doors to a balcony. We slept with the doors open and with the shutters proped open as is the custom. This was the first time we ever had gone with a room without a toilet but it was great, just like at home. This hotel felt like home and has a big friendly black lab that made the stay special. The hotel shows wear on the capet on the stairs, but wasn't a concern to us. This is a family run hotel, that cares about your stay. If in Pau again we will stay there again.
No Restaurant - No Bar
Friendly welcome and helpful staff. Convenient location, good price and nice breakfast.
Staff was friendly and accomodating, there was wifi in the lobby, the coffee was good. It was much further from down-town than I'd realized and the bus service going there was very sparse, so any visitor without a car should count the price of a couple taxis in his/her expenses for the hotel.
Free secure parking The hotel was closed when we arrived on Sunday at 16.00hrs. Anote on the door said it would open at 18.00. I had to ring the owner at 18.20hrs to gain entry, He arrived at 18.45hrs. I was not pleased
very noisy at night facing the street. had to keep window open for fresh air as no aircon. only good if you need somewhere easy to find by car and park, bed was a fold-out sofa!
Clean tidy no nonsense room Slightly cramped for two
Nice place to stay, easy access to Centre Ville and Bus route. Single beds not wide. Staff Courteous and good value for money. Proprietor speaks English.
Staff were very helpful on both occasions, beds were very confortable, hotel is close to Pau city centre and Pau airport, very close to supermarket and restaurants, breakfast was nice with good coffee, staff very helpful in ordering a taxi for me. On second night I was terribly frightened by a male screaming on several occasions either in the corridor or an adjacent room. A door kept slamming for hours on end. Several times I heard a female screaming. I was absolutely terrified and couldn't sleep very well. It sounded as if there was a madman outside my door. I couldn't make a complaint as I don't speak much french.
location Lack of service,standard of fixtures
The facilities were adequate, room quite cosy. Comfortable beds and apropriate heating. Good Breakfast,quality TV. All of those made a pleasant and relaxing stay. A little far out, but still not too far to make a walk to the centre.
The location. It was actualy very difficult to get there. We found that other hotels from the same area have their direction indicated.
The staff were very friendly and helpful. The location was very close to centre of Pau yet my room was very quiet and compared favourably with some of my colleagues who stayed at other centrally basded hotels. Breakfast was comprehensive and well laid out. Check in and check out were very efficient. Rooms are slightly smaller than expected
the staffs are good, cleanliness is great the sound of the aircontioner makes noice during all the night..
the comfort, the helpful staff, the facilities the rowdy noise at night, from na earby nightclub and the street outside - until 3 and 4 am.- made sleep impossible in room 204
Very near centre of Pau. Friendly, helpful staff. Adequate rooms Some may find rooms quite small
nothing The heat and Air didn,t work. The light didn't work. The window was very drafty. There was no internet, though the booking said they had it. The staff said it was being fixed, but I don't think t was.
Friendly staff, clean and comfortable accommodation, newly refurbished in attractive style, breakfast available in room, central location. Grand confort room was of good size. Daughter's room (confort double for single occupancy) was so small that it was difficult to open the door or sit at the desk - just adequate for one person, but very small for two.
The location is ideal although it is hard to get to by car. Even the taxi driver complained about the vehicular access. We arrived by train and would have walked but it was hot and uphill and the funicular was not running due to repairs. We did walk back to the train station after our stay even with several large bags. We ran the air-conditioning full blast and it did little to cool our top floor room. We had a room at the end of a very dark and narrow corridor. The light was not working in the corridor and it required a flashlight (which we happened to be carrying) in order to find the lock to enter or exit the room. We mentioned the problem to the desk but it was never repaired during our one-night stay.
Staff were friendly and hotel spotlessly clean
We loved everything about Hotel Eden Park - the pool was a real luxury as it was very hot and the kitchen area was great for preparing some snacks. The staff and owner were very welcoming
The gorgeous, well-planned suite, with perfect decor. Perfect for a short or longterm stay. Complete kitchen, living area, view, pool, food, balcony and most of all, the most delightful young owner/designers. The breakfast and dinner I had there were delicious too. I loved it. It is very contemprary, grey and white, spotless and so well-planned. . I was just so sorry to have arrived to late to go swimming as it had gotten cold. The pool looked delicious.
Very friendly staff. Room modern, good beds, airco, free wifi, quiet, complete kitchen in case you prefer to prepare your own food. Probably intended for longer stays. Modern design. Small gym. Free safe parking. Good breakfast. Well located to explore Pau city and the surrounding area. Location on the edge of an industrial zone but easy to reach and quiet. No shops or restaurants in the immediate vicinity. Pool not very large nor attractive.
Kitchenette was an unexpected bonus View
The attention by the staff. Good price quality ratio. Brand new. Nice, complete breakfast. Ideal as a base camp for a family visiting the Atlantic Pyrennees. The location was deceiving at the beginning since teh sorrounding seemed to be an industrial zone, but it was not. The recently planted garden will significantly improve the premises as it grows. It was difficult to find as there were no signs in the nearby roads.
Large,very comfortable and clean room. Terrace over looking pool. Excellent facilities and plenty of work space. Great internet. Food was well cooked and presented. Best hotel that I have stayed at in Pau. Will be back. Approach a little austere but don' be put off. Not in city but worth the ride in.
Personal Service from the propietors. Lovely architecture and design. Wide and extremely practical rooms. Superb swimming pool. Good location to visit Pau and its surroundings. Come back again for sure.
the beds were very comfortable and the room well decorated and equipped. The owners extremely friendly and helpful. The breakfast excellent and the bistro meals in the evening very good. It is quite a long way from the centre of the town
The hotel is new, clean and well laid out. The pool is a good size (proabably 12-15m) and south facing so catches the sun well. The staff were very friendly and the free WiFi was quick and easy to connect to. The room was clean and comfortable with ample room for two adults and two young kids. The room also had a kitchen area. The location of the hotel is actual in a business estate on the outskirts of town about a ten minute drive from the castle. Good for access from the A64 and easy to get to town but don't set your hopes on rolling countryside or beautiful old buildings.