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Automatic incheck possible Nothing
The sheets were clean, the shower worked fine. The booking in process was awful. We asked for lots of help and the woman in charge was very helpful, thank god we found her or we would still be trying to access our booking on the touch screen book in service.
Easy to find, restaurant facilities nearby and helpful staff.
Price. Convenience of Location Very poor condition of room, broken items including bathroom divider, vents , light fitting. Lack of electrical sockets. Not enough lighting. The fact that the bathroom was divided by only a (broken) folding door.Cigarette burns all over the bathroom basins.
Clean room. We were woken up at 7.00 am by a group of people drinking tea and coffee outside the room, it seemed they were having a party....bastards!
wifi gratuit bathroom is to small a lot of loudness
Clean. Rooms on 4th floor cannot get hot water for washing for half an hour first thing in the morning. The management and staff know this but say nothing to guests unless they complain and then do not apologize but merely say, "The boiler's in the basement and too expensive to move. You'll just have to keep running the taps till eventually hot water makes it up the 4th Floor." Totally unacceptable!!
It was nice for a short business trip. The automatik reception is great!
closed to a36,parking with security camera.
Very large and nicely equipped quadruple rooms with a jacuzzi bath. Very good breakfast with lots of choice. The hotel is located closed to the old town. The hotel is located on a large street, which was not so nice,and which is not visible from the nice hotel picture on the web site www.booking.com. Overnight the noise of traffic on that street was loud enough to disturb a good sleep.
Friendly staff, good breakfast, safe parking, good (bath)room. All good. Nothing
very clean asked for double - got a twin
Good English spoken, good overnight, cost effective but comfortable stop over hotel. Difficult to find the car park.
The internet was free! and the price was nice. the bathroom looked so old and not good maintained. There was no minibar.
Near city center. Free parking. Beautiful bathroom.
We stayed at the Hotel for an overnight stay between France and Austria.It was almost exactly half way and the room price was greatly reduced otherwise it would not have been within our budget. The Hotel was centrally positioned with plenty of places nearby to eat. We tried to rebook for the return journey but unfortunately they were full.
More than impressed with every aspect of the Hotel , with regard to value, comfort and convenience. We would strongly recommend.
I really liked the location of this hotel. Due to lack of parking space outside , a free semi-guarded parking is a real benefit.
Good choice and value for the money.
value for money ! excellent breakfast. Although in the city centre, easy accessible via het parking (which is cheap for overnight stay)
staff heplfulness, the hotel position too small double bed
The hotel had a good central location, and the room was good value for money.
Great hotel, except for the shower shield... As it often happens, the glass shield for the shower was too small... It's almost impossible not to flood the room while showering!! Architects never take showers!
Location Very poor room noise
friendly staff,excellent location,good breakfast buffet The room was smaller then i expected.
It's located in the very center of the town, they offered to change my room immediately when i asked it, polite staff and receptionists Everything was out of order (satTV, Saunas), the tradition room was tiny and changed it. Poor quality breakfast although there was a good selection
clean, better than a normal 3 star hotel. Large room and bathroom, but breakfast needs some improvement. For the money we paid, this is good enough. location...hard to find the hotel. There are signs all over the places. Once you realize this, it was easy to spot.
Central, easy to find, good parking facilities
art deco its more a 3 star hotel
The parking was very nice to have. The receptionist was very kind. There was an enormous disturbance because of live music. The rooms were to warm (overheated most probably) and the breakfast was really no value for money. The choise of bread was little. The quality of the available bread was bad. The amount of filling for the bread was minimal.
The art deco styling of the hotel and the staff were very helpfull and pleasant No tea making facilty in the rooms, and a very small room with the bare minimum provided couldn,t get a meal in the hotel on a Sunday night the bar staff made us a toast snack, The whole of Mulhouse and restaurants close all day.
Location, nice bar and pleasan staff
Perfect located in city center, but still very quite location. Perfect breakfast buffet.
Location was convenient; staff was particularly helpful Carpet in room (213) was threadbare and badly needed to be replaced
Excellent position chic hotel
Very nice historic Art Deco Hotel, near the city centre, with charming decoration and nice staff. Great Athmosphere. Good breaktfast and fast check-in and check-out. Unfortunately the bathroom floor was not properly cleaned and the room smaller than expected, maybe because of the internet booking with good price ? Loud music in the night, due of live music at the hotel bar, we heard it even at second floor. Strong perfume like smell in the room, from cleaning material maybe.
Much cheaper than staying in Basel. Hard to find.
Helpfull and efficient staff that were capable of arrangeing our stayover very promtly and accurate.
Very convenient, just off motorway. We use this hotel when travelling between England and Italy. Beautiful town, lots of flowers, rather quiet.Convenient parking in front of hotel.
No Restaurants! Better you eat in Neuenburg/Germany (5 min by car).
Good location on edge of small village - but close to main routes. No locks on bathrooms.
easy to locate, good restaurant on site, easy walking distance to village of Ottmarsheim, quiet location, inexpensive but value for money, English spoken smaller room than other hotels booked on our tour but was adequate for overnight stay
Great helpful service,nice room,good food-a very happy guest
The breakfast buffet they only had one cot for infants and it was already taken, therefore my 2 year old had to sleep in a full size bed with us.
A good hotel for people on the route between Germany and France. A little difficult to find.
Reception staff very helpful
Staff were pleasant and efficient and tried hard to make sense of our English. Room was clean and well presented
Central location, very friendly staff
the service the shampoo
Very friendly staff, very near railway station
Staff were friendly and helpful. Shower layout was impractical and did not actually work.
Extremely helpful staff, and very comfortable accommodation close to the trtain station but in a quiet location. Highly recommended. No.
The hotel is really close to the center and the staff who work at the hotel is very kind.
Very helpful Staff, good breakfast with coffee that was drinkable (most hotels provide poor breakfast coffee), properly heated room, secure car park The approach to the car park along the tram tracks is not ideal
We had comfortable stay.
Fair price for France, 10 points for the parking, clean, very nice staff, close to the city center and tram.
Very good location close to the centre of town. Secure on site parking and a good breakfast. Surprised to find no shampoo sachets provided, though soap was. We were offered a bottle of shampoo that another guest had left behind though!
Secure parking (which in my mind is needed). Proximity of old town and Schlumpf museum. Clean. Seemed to be a rough part of town. Noise in the hotel due to tiled flooring. Hard bed.
Silence, airconditioner, staff understanding and speaking english, and smile... And cleaning the parking place!!!! And just one person is the receptionist, waiter, etc.
Pleasent people at the reception There were nothing wrong
Low price, good enough location. The first night the heating did not work and it was really cold during the night. We arrived around 9PM and They did not warn us about this, the second day we asked at the reception and they said that indeed they know there is a problem with the heating system. They gave us the keys to a room where we could get a heating radiator to bring to our room.
Decent sized room and hotel was very near tram stop. Guy on reception was very helpful. Good value. None
It was close to the city centre, it was clean and practical, everything you need if you want to spend your time outdoors. The owner was very helpful and his recommendation for dinner was a hit.
The hotel is new and the pool is good. The decor is colourful. The reception staff are welcoming and helpful. There was not much choice for restaurant and room service. The service involved was sometimes slow. The hotel needs to have more information for guests so they can make use of services.
The hotel is well finished and appears to be relatively new. The staff were very friendly and helpful.
Room was very clean and comfortable. Room also had a kettle (tea and coffee but no milk) and a little fridge. The restaurant staff were very friendly but the service was very slow. The breakfast staff were absolutely appalling. When we arrived for breakfast there was no one to seat us. Not one member of staff replenished the food when the container was empty. No coffee, no bread no sausage eggs or bacon. The cheese looked as if it had been out for several hours and was inedible. When I complained I was told the cooked breakfast was not self service and you had to ask for it. So we did and we still did not get the cooked breakfast that was advertised. The scrambled eggs were served cold the "bacon" was incredibly salty parma ham and the sausage,and fried tomato did not exist. I complained again and expected to get the breakfast I had paid for but all I was told was they would make a note of my complaint!
brand new hotel ... well equipped rooms, free internet below standard front desk, strange pricing strategy ... 89 EUR as advertised on booking.com seemed below hotel policy. Hotel does not acknowledge requests made during reservation. Not the HI experience as we are used to.
Pool, friendly helpful staff Bar prices ridiculously expensive - oddly enough no-one seemed to be in there.
Nice and pretty small business hotel. Perfect locations for business in Alsace. Cool swimming pool, should be a bit warmer anyway. My booking.com reservation was not found it. I had to stay one night in a smooking room....no good.
Excellent meal in Bistro Flo. Very nice rooms No.
Good and hosting staff, swimming pool open until 10 PM, balanced restaurant service. Close to Highway. No frigo bar at the room at all!
Easy parking €15,00 for a breakfast is far to expensive.
Friendly reception. English spoken. Clean and comfortable. Excellent value for money, by far the best hotel in France I have stayed at in this price range. Location easy to find with a large number of shops nearby. I have since stayed at this hotel again.
Clean and quite room. good breakfast.
We stayed here en route to Italy from Calais and the hotel was fairly convenient for that purpose only. Breakfast was OK. The beds are small and not very comfortable. No extra pillows provided. It was a pretty dismal experience really - inferior to UK budget hotels.
Easy parking We had been invaded by flies because the hotel is located close to a chicken's farmer.
It's ideal to visit Mulhouse and its museums. It's easy to reach by car and it's located in a calm district. Good breakfast. Some spot on the fitted carpet.
Overall a nice and comfortable stay. The rooms were not soundproof, you could hear everything going on in the adjacent rooms and the hallway. Expensive breakfast considering its variety.
Value for money as Roi Soleil normally is - good economic stop off for business in Basle (only 30 mins). Non smoking hotel which is good (for me) - in Summer get room off the ground floor so you can open window and opposite side of building from afternoon sun (no aircon)
Easy access to motorway and excellent value for money when compared with other budget hotels. Everything was clean and worked well. Breakfast was ample and there was a decently sized room in which to eat it without feeling that it needed to be rushed.
We did not like anything about the hotel. We reserved a non-smoking room but did not get one and we had to have the window oopen all night as the mattress, pillows, everything was saturated in smoke. It was very cold at night but we could not breathe properly due to the strong odor of smoke. We felt ill but they told us the hotel was fully booked after we checked in but we had reserved a non-smoking room.
It is our fourth stay at the Hotel, we appreciate its position (good if you come from, or have to cross Switzerland) its calm and cleanliness. Breakfast is also ok. Absence of a lift. People with reduced mobility will have to choose the ground floor (more noisy).
The Hotel was very comfortable and in an excellant location close to the city and the rail station
Pleasant reception chap. Clean bathroom. Comfortable bed. Restaurant closed on Saturday night when we arrived late and were relying on it. Vastly overpriced breakfast. Cost of breakfast should be included in the room rate. Nowhere secure to park a car that would not fit in the underground car park. We were given two double rooms when we had booked a double and a twin.
This hotel was excellent, last year I stayed in another hotel in Mulhouse an me an others guests were rob and it was an inside job, a combination of the staff and people fromoutside.
Generally satisfactory, the level being what I would expect of a Mercure. My non-smoking room had a strong odor of cigarette smoke. Since the window was open I assumed the service personnel also detected it. A deodorizer would have been helpful. Due to the location, a certain amount of exterior noise was unavoidable.
comfort, facilities (close to the trainstation, public transports), staff
The hotel was very clean. The room could use an update.
Good hotel, free parking & internet one elevator was not working, during check-out it was a mess (off course maintenance must happen sometimes)
hotel was as could be expected from a Novotel,no surprises ,good location,closed parking ,clean renoved room,good breakfast place to avoid for diner,limited selection of poor quality
A friendly efficient hotel with spacious rooms and modern facilities.The room was very good value for money. Charging full adult rate for children at breakfast was excessive.
Is a good hotel, 2 children can sleep with their parents in the same room for the same price. Very good experiences with Novotel.
Good stopover hotel not far from autoroute. Good breakfast served from 6.30 Asked for non smoking room but room had been used by a smoker
check out at 11h
Hotel is at the quite area and has very good price/quality ratio especially for double room since they have same price for double and single room. Breakfast is very poor.
Good price/performance level No printed menu
It waa a reasonable hotel - in a good position for the town of Mulhouse and the surrounding countryside The hotel lacked atmosphere, and the bedroom was not really clean -- the curtains were dirty and there were cobwebs round the curtain rail and it hadn't been cleaned properly overall.The bed was clean though and the facilities reasonable
Quiet, good location = close to highway and close to Mulhouse, value for money. Very basic.
Staff were approachable and responsive, we were made to feel welome. One of our rooms smelt of stale cigarette smoke
The room was clean. I really appreciated the extra blanket in the room. The staff were extremely nice and helpful. Everthing worked. The shower was nice. There wasn't a clock in the room. Hotel instructions should point out that you should not get off the train at Rixheim, but you must go to the main train station at Mulhouse. Although they say Mulhouse tgv, having never been there, I was confused and the person who sold me my train ticket had me getting out at Rixheim, so they must have gotten confused as well.
Hotel is good and is comparatively inexpensive. We booked two rooms for 4 persons. One fell sick and did not come but we were willing to pay what we booked (2 rooms for 3 persons). Our friend left the key in the room when she asked for our assistance on the heater, and could not enter the room again as it was locked automatically. No one was available to help. In the end she was forced to sleep on the floor in our room, leaving the other room entirely vacant during the night. Another bad experience was that we arrived at the hotel at 1:30 pm Saturday, and found that the pin code did not allow us to gain access to the hotel. We have to returned to the hotel at 6 pm.
Clean and safe.
Nothing Nobody at the desk for 5 minutes as they were busy with restaurant (good for those eating but bad for those waiting to check-in). Triple room was really just single room with 3 beds. No room to walk in the chamber. At morning, the hotel tried to charge us for breakfast without asking if we had breakfast (we did not).
The staff were very helpful and the food was good. After a long drive it was very welcome. As we have children we asked for a room for four. We were told that we would have a connecting room. When we arrived it turned out to be two separate rooms. We felt the rom were very small and out of the four hotels we were using this holiday, this was the most expensive, with least facilities in the room and by far the smallest bedroom.
Nice hotel. Good position. Excellent food. The only bad aspect: Waitress not able to speak english (or any other language than french) and not keen to help. They need to improve in this otherwise they will loose customers. The rest is great
Comfortable room, good standard. Excellent evening meal, very reasonable
It`s more like an american motel, no hotel in europe. I have been in kyriad-nice last year which was much better
Opening time, good standard
Good breakfast and helpful staff Rooms quite small
The hotel provided all the facilities needed for a short break. Design of hotle made it difficult to leave a window open at night.
Ease of check in and value of food Rooms and how they were located and picture on web site was not hotel
The triple room we had was considered very small for 2 star status and price that we paid.
the friendliness , kind , and helpful service. Excellent breakfast. rooms are a little cramped , but we expect that in europe.Sorry, on question below, did not read reviews
Helpful staff Good parking
Th hotel room was very nice, much better than what I had expected based on the hotel rating. So I was really positively surprised. In addition the hotel offered free internet access and the staff was very helpful!