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Resort style especially the pool and bar. Beautiful rooms, lovely cooked breakfast. A little to far from town centre but very peaceful.
Lovely room clean and well appointed. Looked over the pool. Pool nice and big, great for swimming. Room service staff were polite and attentive. Hotel grounds were grubby and uncared for. The setting was beautiful but we thought it was disappointing that the lifts and stairways were dirty and the gardens were dry and sparsely planted. The hotel was further out of town than we expected.
The spa on the roof with total privacy Nothing
Great people and service, awesome pool Very pricey drinks, average food
Awesome pool which envelopes the entire resort. Great service from restaurant and Room service. Comfy beds and bathrooms well serviced each day with nice products. The outdoor furniture was quite grubby and stained-would expect a higher standard considering the tarrif charged. Also interior tiled floor of apartment needed cleaning by day 3-this wasn't done. Some more ice cubes or access toi an ice machine would have been good.
so relaxing and welcoming -after mths of hard work allowed us to unwind
We just got a great deal via kayak, $105 a night in Port Douglas. Great value. Room was spacious, clean and comfy. Restaurant is a bit pricey for the qualify of food
Beautiful beach, lagoon pools were beautiful as well although many were dirty looking. Good location Very tired resort in desperate need of renovation. Compared to other, much less expensive places in the area they seemed over priced.
I liked the fact that they had a beautiful pool right outside your door. The surroundings were wonderful and we felt very relaxed. I would like to go back soon and take my family to Port Douglas. A great place to escape the bustle of life and chill out a bit, walk along the beach.
I enjoyed the lovely room I stayed and thought that the hotel grounds, the swimming pool, restaurant etc were beautiful. The staff at the hotel were very helpful too, I couldnt ask for more and it was great value for money.
The surroundings of the hotel were beautiful and relaxing with the boardwalks etc and having the rainforest scattered throughout. We could not adjust the temperature in the room, it was impossible to make cooler which was frustrating.
Food wa svery good in restaurant
peace and relaxation
The restaurant staff were fantastic. They were especially attentive to my children which always comforting. The rooms were great, but smelt a little musty.
Nice design, lovely surroundings, reasonable restaurant prices for a resort, and quiet. Note that the resort is approx 4 kms from the centre of Port Douglas; this might not suit those wanting to walk most of the time.
All round decent hotel could do with the bar saying open past 10 on a fri sat night. Bar closing early.
very relaxing, very professional,
the pool and room were well designed and really relaxing
The nature style of the place...the bush location. its remoteness from Port Douglas and the clear attempt by the hotel to force you to eat there at, what I think are excessive prices. There's a lack of "budget" priced eats and even the so-called "happy hour" is excessively charge. Then for a 13 number, the hotel charges you $1.10. I like the place, but I just felt I was being fleeced.
Excellent location - very close to beach, close to MaCrossan street, but at the same time in a very quiet and secluded location. Nothing I can think of.
Easy walking distance to all facilities, well furnished apartment, good size balcony, good car parking and excellent service from staff. We strongly objected to smoking on balconies. We, on many occasions were denied the right to enjoy sitting/eating on our balcony due to smoke from adjoining balconies which has an adverse effect on our health. Would recommend this hotel if you are a passive smoker but certainly not for non smokers.
We found the place very clean and comfortable. A good value and would recommend it to anyone unless your on a budget. Internet service should be provided at no cost at this price level.
We were a family of 5 adults staying in a 3-bedroom apartment for a special holiday to celebrate a birthday. We were totally satisfied with everything from the beautiful, roomy apartment with a wonderful balcony, swimming pool and barbeque facilities, to the wonderful friendly and helpful staff.
The relaxed, but caring attitude of manager and staff very much appreciated after a long trip. Great to be so close to beach. Liked decor, very comfortable.
The Hotel is located within minutes from the beach, shoppin area and the restaurants.
Spacious luxury apartments. Friendly and helpful staff. Great location
This hotel was wonderful! The staff was very friendly and helpful in getting tours. We highly recommend Mandalay Luxury Beachfront.
The office staff was very knowledgable and helpful in planning tours and activities. We really enjoyed our stay!
We were late checking in so the manager put our stuff in an envelope and slipped it in the office door. I connected with him the next morning and he was very friendly and provided some good local information. Place was clean. Had washer and dryer that came in handy. Internet was not working well so they did not charge us for it which was nice. I reported the bedroom blind upstairs and some light bulbs throughout were not working but they were repaired quickly. Did not like being charged for some things that should have come with the unit. We were there for three nights but they only had dish detergent for two but wanted to charge us for any more. Asked for an additional towel but would charge us for that as well. Power to our unit went out the second night but that was quickly repaired.
The surroundings were relaxing and there was no noise from other guests or from traffic. Very peaceful. Peta and Alan were very helpful. Would stay there again. The pool was not heated and even though it was a warm 27 degrees, it was a bit cold for the grandchildren.
Very comfortable, clean and reasonably quiet. Air conditioners and fans in every room. Staff had good knowledge of attractions and tours. Grounds were clean, BBQ facility was great, and although some reviews we read said pool size was small, it suited us fine. TV's were a lot older than models shown in brochure and the one in the master bedroom had lost its remote. Also, only 1 tea towel provided for our 7 night stay and a family of 5 - could have done with another(but this is only minor). Perhaps would've liked it a little closer to the patrolled beach area.
This is a nice, quiet spot that is close to pretty much everything in Port Douglas. The owners are easy to work with on arrival and departure times and are very proactive about helping with tourist activities. There were some very minor annoyances, like a bathtub missing a plug and a backdoor that was quasi-lockable.
I loved the space in the townhouse and the amenities provided. Alan provided advice about the different activities we were interested in. He and Peta were wonderful.
Friendly staff, modern apartment with up to date furnishings, quiet, good car parking, walking distance to Macrossan Street Pool & barbecue area could use an update
great managers, clean, cozy and convenient for our family of 5, all we needed to make the vacation easy not luxury, but very clean and sufficient, pool much smaller than picture suggests, but the beach is larger!