Warm friendly welcoming & helpful staff. Uncertain about cleanliness of bedlinen, drafty windows, noisy plumbing otherwise adequate.
Not clean and smelled damp
The breakfast was generous and varied. The bathroom had 5 strands of hair on the floor and the bed was rock hard, very uncomfortable!
Staff were very freindly and polite, the room was well equiped and the bed was very comfortable. And the beer was cheap and the food was great. No.
Resturant & Bar. Rooms were quiet
Good location, safe and good parking, wifi actually works in room compared to a lot of places that say they have wifi. staff friendly and nice bar. Have been numerous time and will be going back when working in area.
Everythink it is a excellent hotel
I found the htel to be very good value for money. The food was excellent, I have paid twice as much for a steak with pepper sauce and it was no where near as good as the one served at the Paddington, breakfast was also very good. Not about the hotel as such, but I would prefer an all in rate with breakfast included.
Faclities were very good
The wedding reception we came to attend
It was quiet and just off the motorway with services on site Room heaters are dated and unreliable
Good friendly staff,location to the north west,breakfast was ok but a bit pricey.The room we had was spacious and clean,wish i,d known there would be no toiletries tho,. They charged me more than the price expected and shown on my booking.com form but I had forgotten this so had to pay the higher price.
Clean, tidy, good parking fcilities and nice staff. None
The staff were very helpfull Beds were very unconfortable and my Girlfirend couldn't use the shower/bath allthough we we're in the disabled room
Clean and friendly No internet in the hotel
I like the fact that you are promised a good night's sleep or your money back so i knew we were going to have a peaceful night which is very good when your travelling with a young child. The location was easy to find and we had a good breakfast. The facilities were excellent too. No Complaints!
Excellent staff service
Ease of access to motorway Eating facilities for dinner was very poor
the whole experience was great. the food was excellent
restaurant fully booked so had to eat in the brasserie, breakfast poor selection and quality, have written letter of complaint to hotel
The extremely helpful staff who were only too willing to go the extra mile for your comfort and well being
staff creaky floorbards
cant pick one individualy, it was all very good. No, it was a very enjoyable stay.
It was a lovely hotel. We didn't spend a great deal of time there - but the staff were delightful and the hotel itself was gorgeous.
Comfortable and relaxing
Pleasant and efficient welcome. Receptionist took us to our room and confirmed reservation details and extended the leaving time by 1 hr. The spa is separate to the main building so we had to venture out in the freezing cold to get to the spa.
excellent service esp restaurant staff
Very good and friendly staff Housekeping and breakfast extremely poor
When I arrived the charge for the room was £78, however I gave the paper work I downloaded from you which stated £61.After the long delay with the management of the hotel who telephone your office to confirm the price I was charged the £61. In future I will not use your services due to the embarrasment I had to put up with at the reception desk.I do strongly suggest that your communications between hotels are improved.
Staff were outstanding. Breakfast in the restaurant was excellent and surprisingly so was the evening meal. No bad points but if Premier Inn ever stretch to a swimming pool this would be great.
Clean and tidy Room was not serviced on my third day and no wall grab rails in bathroom
stay in many hotels throughout the UK, some very expensive ones where the customer service is almost non existent but the Premier Inn staff were helpful, approachable and above all friendly which means more than all the fancy fittings and gadgets.
Nice large comfy bed My daughter who is 16 and shared a room with us found her bed too small - maybe for older children it would be suitable
Staff very good as were the resturant staff and menus Place clean and quiet. I had booked a disabled room and although there were steady bars in place in the bathroom there were no faciities to enable me to get into the bath, the bath was low level but there was no means for a disabled person to access the bath without having to lift lower limbs. Surely a walk-in shower with intergal seat or a bath seat/lift could be standard in disabled rooms? Also needed was a seat to enable a disabled ,walking but unable to stand alone, to sit at the hand basin. Your room was good compared to a private hotel I was going to but improvements could be made to encourage semi ambulant guests to take up your hotels more often.
Spacious, very modern, excellent value for money Bath not clean.breakfast yoghurts sour even though still within date, 2 days running.
Comfortable room, quite location,good food in restaurant
the only thing i would say that was good about this hotel was the price we paid, £39. The hotel room was cold, there was no mirrors in the mirror frames, we could hear every car that went past on the very near M6, the bed and pillows were hard and the room just didnt feel as though it had been cleaned, this could be to do with it being christmas day to be fair. if we had paid the full ammount of about £60 for the room then i would have been very unhappy.
Unfortunately, I did not enjoy my stay here at all. Yes, loud music during the early hours and early morning and constant noise from housekeeping which was very unsettling and caused differences betwwen my partner and myself....night was ruined
Staff were very helpful, late checkout fot club members, clean, comfortable and quiet. rooms wers spacious and well equipped Food and drink were expensive as was internet usage
The standard of the room was below that anticipated and did not warrant the price of £99.00 peer night. The hotel acknowledged this and reduced it to £75 which was still too much given the room.
i liked the luxury i had a relaxing stay would stay again the only thing was i wanted to stay longer there was nothing i didn,t like
smooth easy transactions
Staff very friendly and attentive, food good quality. None
Quick check-in, polite staff. Room was clean & tidy. Drinks & food too expensive
ideal location very close to M6 great for breaking journey
Staff were friendly and efficient Poor internal sound insulation meant that I was woken by the early riser in the next room. I might as well have stayed in a Travelodge and saved some money.
the staff the food the location the tv in the reception poor picture quality
We found the staff very friendly and helpful. The receptionist especially.She gave us directions tofind our way in the city and offered to ring for a taxi for us to take us to Huyton station. It arrived almost immediately. Would be nice if there were 2 easy chairs in bedrooms instead of just 1.
comfort and cleanliness of the rooms and friendly staff
The hotel was ideally situated for the event we were attending. Staff were extremely helpful. Breakfast was excellent We stayed at Premier inn on Friday 9th April at a cost of £29 but on Saturday 10th April the price jumped to £109. This was rather expensive condisering the amount of time we spent in the room as we were attending Grand National Event.
The convenience of booking online, easily accessible location, comfortable room, friendly staff, cleanliness, good food
The design, layout, quality and fixtures in the room and venue too. The dim lighting within the whole venue. More light is needed espescially over mirrors (for ladies applying makeup).
both luxury of room and wonderful meal a little expensive but not too bad
The central position / excellent shower No wardrobe
The quirkiness of the room Having to pay for breakfast on top of pricey room. We needed early breakfast so we could leave at 8am and this could not be accomadated. Earliest they could do was 8am - bit dissapointed about this as is was a birthday treat for my partner,
Lovely room with twin baths and very comfy bed. Staff very pleasant. My dinner in the restaurant was the smallest main course I have ever been served . It was appalling, I would not have the nerve to send something out so small if I were a chef-not good value for money . At a guess, I would say they are using one fish to get 4-6 portions. I didn't want to make a fuss and complain on the night as it was our wedding anniversary! I do feel that for the price of the room that breakfast should be included. We realised that it was not but because we wanted to stay at that hotel we decided to book anyway.
Food was absolutely excellent. Shower didnt work, curtain rail was broken and so was the handle to 1 of the windows
the hotel staff was very friendly. and the roon was very clean an comfy.breakfast was very nice with a selection of fruit an cereals aswell.
Ease of breakfast bar Comfortable bed Damp in room Poor ventilation for bathroom
Staff were all friendly and helpful. Hotel was clean and fresh. delicious food. Newly decorated rooms.
Evening Meal Told breakfast was until 10.00am and found it had finnished at 09.00 am no apology nothing.
Very good nuice people
Very clean and good staff behaviour. Nothing major.
the staff were very helpful, and the food was of a good standard, so good that I ate there both nights rather than look for anywhere else. it was great to have free wi-fi. thank you the room I had was very small, it was difficult for me to work using my laptop on the desk which was little more than a ledge.
Staff service, shower, tv set, buffet breakfast Single bed was too small, no elevator
Large room, comfortable bed, staf very helpful. Excellent value for money
clean room and good location there was a strong smell of paint on landing made worse by heating being on full wack which made my asthma bad & the beds were very old and uncomfortable both me & my partner did not sleep well and ached in the morning.
It was convenient and the staff very pleasant. Nice hotel. Our room was rather cold (No. 11) as one of the radiators was not working and the other required bleeding to ensure it was working to full capacity. Remote control for TV went walkabout, otherwise everything was fine.
Clean, Friendly, and the food was good no
The staff were excellent - very friendly and helpful. And the rooms were basic, but had everything you needed.
convenient location, good shower, friendly staff breakfast could have been better, not hot enough
the staff very friendly and was local to the shops, enjoyed my stay
Comfort, space in room, provision of baby facilities, provision of tea/coffee making facilities, situation of the hotel, quality of breakfast Quality and price of evening meals, we felt the food was overpriced, overcooked and did not enjoy the quality of it.
The hotel was within walking distance of the Railway Sation and town. I was diappointed that the door handle had only half of the screws to ensure it remained in place. The walls were very thin, and I could hear the other occupants in rooms several doors away. One of the lights above the bed did not work..so felt there was poor attention to detail. Otherwise, the hotel was fine.
very close to chester city centre, plenty of parking spaces and helpfull staff.
Very helpful receptionist.
Clean and tidy. None really.
The breakfast was excellent and staff on reception were very friendly and helpful. I was in room 13 and the bathroom looks like it needs refurbishing, tiling was rather shabby.
very nice room. excellent tv plus channels, the restaurant is one of the best hotel restaurants i've tried (I've worked away since 2000!)
The food was exceptionally good for an English hotel. The bathroom was awful, but clean enough.
Staff worked hard to meet every request. Room was warm and comfortable and breakfast excellent Huge Christmas party on sat night did not disturb us greatly although the pools of vomit in the car park the following morning were not pleasant. Although we had stated when booking that we needed a double room with extra bed in room for child we were shown to a twin room and had to wait in bar till they organized a suitable room. They said that our request did not download to them
nice cosy friendly hotel When I arrived at the hotel they did not have my booking luckly they had a spare room, noy sure who was at fault Bookings.com or Hotel
Very convenient location to meet up with family and friends who live locally. On eof the three rooms I booked was exceedingly cold and therefore uncomfortable.
Friendly and helpful staff. Lovely surroundings and room was spot on Really stuffy in the room, no aircon but didnt realise had to turn the radiator off until was too late, should have advised really as I did enquire about it.
The excellent restaurant Bathroom is looking slightly shabby
Great breakfast Room needs decorating
Friendly Staff and Atmosphere, Good Food and spacious bedroom with comfortable mattress. Struggling to keep hotel warm during cold snap.
everything at the hotel was excellent but the best thing was the friendliness and efficiency of all staff from check in to check out. I was at the hotel for a family wedding and all staff were very helpful ensuring that all ran smoothly. Absolutely no complaints
Very attentive staff, nothing too much trouble
The rooms were very clean and comfortable and I can highly recomend the fod from the bar area. Only problem we found was the main restaurant was not fantastic ,the food was average but the bar food was execllent.
Friendly helpfull staff nice standard of hotel
The hotel itself was excellent, we could stay there again. I enjoyed using the facilities of the leisure centre. Dining was elegant. There was a family with young children above us, i could hear them running about.
I thoroughly enjoyed the pool ,steam room etc didnt have time to use the gym but looked very good. Cleanliness perfect ,I am fussy about hotels but ticked the right boxes Drinks were rather expensive even by hotel standards but captive audience
Excellent facilities and accomodation, good location. Compared to all other aspects of the hotel, the breakfast was poor. Food was obviously left out for a long time and had deteriorated.
nice friendly staff, very clean, good location a few more signs up telling you where things are
Staff were very friendly and co-operative. the conference facilities were attractive and well managed My sleep was disturbed several times during the night: I was woken three times by noise outside the corridor in the late/early hours, and once in the night by heavy footsteps overhead. I was then unable to sleep from 6am-7am due to continuous heavy footsteps overhead. the acoustics really need to be reviewed and corrected, with adequate door seals and impact absorbing acoustic treatment to the upstairs floors. sleep is your core business.
Close to Daresbury Labs - anonymous Poor service in the bar. Very mediocre Caesar salad, white wine not sufficiently chilled. Cold fried eggs at breakfast - bacon etc all a bit greasy.
convenient location, freindly staff my room was not clean and extremely hot
the location was excellant. the quite luxury of the lounges . Food was very good and service from waitresses was first class.A very enjoyable stay. some more local information ie.history etc of the hotel and abbey as reading matter in the public rooms.
Friendliness and helpfulness of staff (in particular the housekeeper). Good breakfast selection. Generally well run Toilet flush inadequate. Windows difficult to close (it was open when we arrived and I had to go outside to close it (room 165)) jacuzzi and poolside shower not operational on the Sunday
The Staff at the Leisure Club were very helpful. The Hotel room we were given had some serious problems with the radiator pipes which resulted in noisy vibrations which were so loud it was impossible to sleep in the room. We were allocated a new room however customer service was found to be lacking as no one would answer the phone at reception and when we went down in person we were just given another key with no offer of an apology,assistance in moving rooms or a refund.
Staff were friendly and helpful and the place was clean and tidy although the room was warm and i was pleased i stayed on a cold autumn night and not a hot summer one.
Very good service No walk-in shower
Convenient location for Liverpool,Manchester,Chester and touring the area, good local pubs nearby especially Ring O Bells. Good leisure facilities. Evening meal in restaurent was poor.
Friendly staff were very welcoming and made check in and out very easy and fast. Comfortable lounge bar and restaurant. Great food. Clean, nicely sized rooms. Two beds put together (nice big bed if you can make do with the join) and slightly soft mattresses. Hairdryer had seen better days but did the job.
The breakfast was poor, items run out, long wait for a plate(!) and fried eggs, hot food actually luke warm, coffee barely drinkable, sausages barely edible. Service poor.
Room was clean I only stayed for one night I did not see many other staff to comment on On the day we arrived there were two weddings and thus left residents without anything to do we found it hard to get drinks from your bar
the breakfast was good, no eggs though. the internet didnt work in my room
Frienliness of staff n/a
The room was a good size and comfortable! I found all the staff to be helpful! The car park was clean and tidy and the gardens nice! I think a buffet breakfast should be included in the price!
Food very good although often had to 'prompt' to get for example, butter / water etc. No clock in room. Water pressure for shower poor
always had a pleasant stay at this hotel. breakfast was very good with the choices. when i booked this hotel i asked for a double. however when we arrived we where given a twin room.. when i complained they moved us with no trouble.
The room & bathroom we could not fault. The evening meal was very good. The breakfast was plentyful. Staff very helpful. The barrier entrance to the hotel made your car less vunerable from being stolen. Unfortunatly, my wife & I had to wait forty minutes before we could obtain our room key, after a late drink in the restaurant!!! No staff during this forty minutes to contact!!! Please Note : This did not take the shine off our stay at the hotel or rebooking!!! Just concerned of lack of staff during this period!!!
This is a lovely hotel whose rooms are both attractive and practical. The breakfast was outstanding as was the conservatory in which it is served. The local bus services are spotty and complex due to multiple companies and stops. Fortunately taxis are cheap.
The room was comfortable & the breakfast was very good. We were in an attic room with a sloping roof which made the bathroom slightly difficult to use.
A warm welcome greeted us upon arrival. We had two rooms one in each courtyard which were very good - one was a bit small with not much storage but ok for the few days of our stay. The second room (twin) was excellent. Both had all the facilities you would expect. Breakfast (continental) was adequate, however you could pay extra for cooked. Hotel in pleasant surroundings but more than the 15 minute walk into Chester that we were advised. During our stay the bar wasn't particularly well stocked with cask beers and lagers not available (run out).
The location was in walking distance of town and not expensive by taxi. The room was tidy and clean. Lots of bed covers due to heating going off. Good breakfast for little money and service good. It was cold the heating only came on in the morning and afternoon it was cold duing the day. It was cold in the breakfast area.
The staff were very welcoming and friendly. They accommodated our needs. The room in which we stayed was not like the ones shown on the website which was the main reason I booked in the first place. This was quite disappointing. However the overall stay was ok.
The hotel was good value for the money, about 20 min. walk from the town centre, bus into town was also available. Ample parking. Spacious accommodation
Its proximity to Chester city Having lived on the continent for many years I found that a continental breakfast didn't only consist of cereals, grapefruit, yoghout and toast, it also consists of cheeses, meats, cold boiled eggs etc.
The staff were friendly and the room was lovely We were in an outside room and it was cold during the night when the heating had gone off but it was the first really cold night of the year so far and that won't have helped !
Delightful staff, nice lounge & bar areas, exceptionally clean, excellent breakfast. Single room was definitely on the small side, but bathroom was spacious.
The hotel staff were very friendly and helpful. We arrived some two hours before book in, they let us leave the car at the hotel and even gave us a map of Chester with directions of the best way to get in to the city centre. Our room was very clean and cosy. Would use this hotel again. Room was a little on the small side, but as their was only two of us and we did not spend time in the room other than to sleep it wasn't really a problem for us. The friendly atmosphere and spotlessly clean hotel more than made up for the room size.
Easy to find, couple of miles out the centre, free car parking No draught beers, bar prices extortinate £5.00 tv did not work properly Poor breakfast
The Staff were very obliging and the restaurant service was excelent Lack of lounge facilities. During our pre-dinner drinks, We were asked to leave the residents lounge early Saturday evening due to it being reserved for the boat party. The other small lounge near reception was very crowded as was the bar area/football lounge
thought there may have been a bigger selection of hot food on breakfast buffet
Excellent position for access to the city centre. Super leisure facilities.Excellent staff very friendly. Nice meals. Surprised that it is only 3 star deserves more. We were upgraded to a higher level room on arrival. Nothing
fantastic restaurant and entertainment bedrooms a little dated but still an enjoyable stay
the temperature in the spa/swimming pool was too cold.
The bar was nice and had a good atmosphere, and plenty of different beers to choose from. Very comfortable, and nice pool etc for relaxing. We stayed on a Friday night so the restaurant was closed which limited the eating options. We didn't want to have a dinner/dance, I get ill on boats, the pizza place was only for snacks and the bar was full, so we ended up having to eat in town.
Very close to the city centre and all shops and amenities. Hotel pool and spa was extremely relaxing. Hotel very clean and was really pleased with the free upgrade for our wedding anniversary. Would definitely stay again.
The canal cruise, the spa. Noise from traffic, no air conditioning
i didnt like the fact that there was no air conditioning. the heat was overpowering and the rooms were too hot and stuffy to be comfortable
Located close to the city centre, friendly staff and nice pool. The breakfast was also quite good, and the room was spacious and comfortable. We had a room on the side of the hotel facing the dual carriageway and it was quite noisy.
The jacuzi's in the room were a pleasant surprise! Also for £65 the price was brilliant particularly as most of the people I was staying with had paid £100+! Excellent hotel and staff & would go again without a shadow of a doubt! The cooked breakfast was a bit random?!?!?
The staff were fantastic, very friendly and nothing was too much trouble. £100 for a room, breakfast and a 3 course evening meal for 2 is amazingly good value for such a lovely hotel!
Friendliness of the staff and the room was comfortable.
Comfortable large room. Very nice piping hot breakfast cooked individually. Just would have liked kippers to be available for breakfasr as they are on the menu.
Quiet location, pleasant grounds, very comfortable room
The quiteness of the area, hotel is off main road.
Excellent location .....polite staff......relaxing enviroment.....rustic charm...exudes character and class.......fantastic old world enviroment....breakfast was amazing Wish it could have been a longer stay....
It was not far for us to travel. and as we wanted to see the wirral it was convienient It is in need of up dating
The outside area's were lovely and the function room was very good The attempt to retain 'old world' decoration in the room fails miserably and just leads to the room being depressing. The room was large but needs freshening up but the bathroom was excellent. The breakfast was a one off - one bacon , one egg, one black pudding, one sausage - I could not find the bean!
The hotel room / suite was fantastic. It was very close to the centre of Chester and ideal for all the local attractions
relaxed atmosphere, friendly staff, nice hotel. maybe room could have been slightly larger.
Lovely setting. Very comfortable rooms, plus great spa facilities with fantastic showers! Initially we had a problem because the patio doors on our room wouldn't lock but this was sorted out quite quickly and we found the staff really friendly and helpful. Our key-card appeared wiped every day, so we had to get reception to re-set it for us nearly every time we tried to get into our room. This might have been a security precaution because there was a wedding going on, but it meant going back to reception each time we wanted just to get into our room. However, it was always dealt with quickly, and didn't detract from our enjoyment, but it might prove more trying for older visitors.
I really enjoyed my time at Rowton Hall, although the Breakfast was very expensive and the room was not up to the standared of other hotels I have stayed in. Also I was unable to have the room any earlier than 3 even though I was coming to a wedding their.
The staff where all very friendly, the food was fab, can't wait to go back! Facilities where good but no much information about it, I had to ask a few questions about different things as information was not available, made me feel a bit awkward to be honest!
good food room too small
hotel restaurant food very overpriced and certainly not value for money
Facilities were superb, staff were excellent. Food was slightly pricey and the coffee at the end never turned up!!
A large comfortable room with large bathroom