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Front desk staff wasn't very pleasant .
The shuttle that took us from our hotel to Hershey Park.
The shuttle drivers were especially friendly and prompt. The front desk staff was helpful, especially is providing a list of local restaurants. The wifi didn't work in our room, despite assistance from the front desk staff.
Allowance of pets was a real plus. Front desd staff were very helpful. Room did not get made up on second day.
It is conveniently located near all of the Hershey attractions. The room had a refrigerator to store the chocolate. Too much noise from other guests in the halls and slamming doors. Lots of kids running around and partying adults.
Close to Hershey Park - free shittle there, too.
has a great location, clean, well run and cared for, would stay again could use updating but location, cleanliness and value make up for that
Proximity to Hersheypark and area attractions; indoor pool (for the children); the staff was helpfu; and friendly; shuttle to the park.
Everything was good.Relaxed atmosphere and staff very helpful and pleasant. No local taxi firm as such,but staff did everything to get us one.Not really the hotel's fault but we were let down by one that we had booked night before we were due to checkout.In fairness hotel staff sorted problem for us.
Very Close to the park with free shuttle. Free breakfast was not too bad Pool was very small. Also our room had cracks and water damage to the walls and ceilings
Pool open late. Covered free parking. Clean. Chocolate smell in the morning was awesome !! Breakfast was great, but extremely crowded and crazy. Layout could make things run a little better, as well as moving tables a little further away.
Fantastic location and thankful for the shuttle to and from HP. Love that the hotel hallways smell like chocolate! Gym equipment is outdated and the breakfast is cleaned up for exactly 10. Not a minute less.
The staff was very welcoming, helped me and my family with everything we needed and answered all questions quickly. Can't say I didn't like anything all good reviews and thoughts here.
The breakfast was good, out girls enjoyed the selection. Or stay was expensive. We came with 2 little girls the night before a day at Hershey. I thought the staff would have been much friendlier. We paid $400 for the room, they could have at least given the girls a Hershey kiss or a map for the park. Our room had 1 small bottle of conditioner and 1 small bottle of shampoo...there were 4 of us in the room. My daughter went down in the morning to get more and was scolded by the woman at the desk for being without an adult. Our stay was okay, and I feel 400 dollars is too much to pay for just okay! I expected more being that it was a Marriott hotel.
Room so dirty. Sheets were not cleaned after previous guest. Blood stains on pillow and sheet and random loose buttons in other pillow. Bathroom had stinky floor with mold growing in shower. The room door was broke at the door jam making it very difficult to open at times.
The room was very spacious and clean the free breakfast and newspaper was a nice perk.
The front desk staff were helpful and courteous The large number of animals in the hotel. The fact that we had a room that had been inhabited by animals to which I am very allergic. And the fact that every dog (and there were many) that we saw was obviously over the 25 pound advertised weight limit. One woman had three dogs that probably combined topped 200 pounds.
The suites are enormous. The staff is very friendly. They have free hot tea, coffee & hot chocolate in the lobby 24/7. To quote my girlfriend, "This bed is heaven." There wasn't really much I didn't like except the TV was incredibly far away from the bed, but you can pretty much chalk that up to the size of the room.
Location was good. Staff was courteous and pleasant.. Room was sub-standard for the price. Bed was "thrown together" every day. Bed sheets were thread bare and did not fit well. Bunched up and was terrible to sleep on. Air conditioner blew directly on us while in bed. Bed should be on opposite wall. Very uncomfortable and LOUD!
We were in for a wedding. Staff very helpful, particularily the manager. \nThanks for everything.
3 nights. First AM, no water from 7 to 9 AM. Day 2, water, but it sputtered, spit and hissed, causing early departure from shower. There were about a dozen ducks on the rear patio next to the rear parking lot. The little beggars were cute until it was obvious that they left deposits on the outdoor patio adjoining the pool and in the outdoor breakfast dining area. Kind of a disappointment for an otherwise very new and clean facility with polite staff.
The beds and bathroom were clean but the room was small. We also had to ask for a refrigerator to be wheeled into our room. The breakfast was alright, good quantity, not great quality. It was not quiet, there were some girls' high school soccer games going on and there were several teams at the hotel. We have stayed at hotels which were the same price or actually cheaper which were much better than this hotel.
Extremely clean hotel/room and very friendly staff. Great location and inexpensive cost for location near all Penn. Dutch Country attractions!
Clean, comfortable, staff very helpful. Would stay again if in the area.
We found this gem while searching for a place to stay for our Hershey vacation. It's the perfect place. Not so close to Hershey that you'll pay inflated 'tourist' rates but not so far away that driving is a hassle. It's about 15 miles away from Hershey attractions which is an easy 20-25 minute drive through beautiful wide open farmland and hardly any traffic. We were very happy with the hotel itself. Very clean and comfortable. Free breakfast was hot and delicious every morning with plenty to choose from (including make your own waffles, fresh oatmeal, eggs, sausage, etc.). The staff was very friendly and helpful. We asked for extra pillows, towels and an extra duvet for our sofabed guest. Housekeeping was very quick to accomodate us. The only (very small) flaw in our tay here was at check-in. We arrived 15 minutes after check-in but had to wait another half hour before our room was ready. This tiny inconvenience aside, we were very pleased with our stay here and would definitely come back again.
I really like the Hampton Inn brand. I find that they always deliver a lot at reasonable prices. With regard to this hotel, I would give it seven stars for service if possible. We stayed there with a large family group and have to say that we hit them up with a lot of requests, questions, and some complaints. They did a phenominal job in addressing all questions and issues to beyond 100% satisfaction. With regard to location, centrally located to a lot of attractions but there is not a lot of choices for restaurants in the immediate area. The breakfeast was very good and all the kids in our group enjoyed swimming in the pool. Would defintely stay here again and plan to.
As usual, this hotel was awesome. Comfy beds, great breakfast, two computers for guest use (the kids loved being able to check their email, facebook, etc.) and everything was very clean and new. Would definately stay here again.
Great service, great whirlpool tub, great time!! We loved our room so much we didn't want to leave!! Breakfast was fantastic!! The bed was SO comfy. I can't say enough about this place!! My husband and I were on a weekend get away from the kids...and while there were kids at this hotel, we didn't know it until we left our room!
Not only was this hotel 5 minutes away outside the Hershey gate, it was exactly what we needed. The hotel was clean with all the amenities it said it had it full working order. We intend on staying here whenever we have the opportunity. One staff member at the desk had an attitude, but that should not be a deciding factor.
Loved the lobby.The interior design was very nice.The room was a nice size and the bed was comfortable.The pool was nice but it was a little cool for me. I liked everything.
The staff was very courteous. I booked our hotel over a month out. I wanted a king size bed and a nice room. We had a king-size bed but we are in a room with a water everywhere time you showered and we are directly across from the elevator. Because we hadn't realize the shower till the next morning the contact at the front desk and we could only get a roo with 2 queen beds in a room that was adjoining very loud people. Having a Keurig coffee maker in the room didn't help because our staff did not bring us k cups. I was also not allowed to use my AAA discount because of the way I booked, which did not allow me to percent discount for complementary breakfast tickets All in all it was not a bad hotel, but for the money I would definitely look around a lot more and probably stay elsewhere.
slow elevator. cold breakfast
Was very pleased with the overall experience. Would definitely recommend this hotel to others. No dislikes.
Close to parkClean rooms and common areas Breakfast quality is fair
Close to where I needed to be. Beds were extremely comfortable. Good breakfast !
Loved the room design. Had plenty of space. We needed room for 5 it provided this well with two beds and pull out sectional sofa. The furnishings were also great. Very well thought out. Unfortunately our room was not clean. This is important to us.
Convenient location, reasonable price.
The beds/pillows! I must say that I've never slept this well before in a hotel! The breakfast was good too. Nope...eveything wad great!
Everyone was so nice, breakfast was great. When they saw we had a wheelchair and going to the hospital, they gave us an upgrade. It was perfect ! Not a thing !
The room was excellent. It was clean and comfortable. The bathroom was clean and had very good lighting. The breakfast was great. It was well stocked. The hot food was good and plentiful. The staff was very friendly.
Easy check in and check out, very quick, especially if you are in a rush. Breakfast was great!! Staff was very friendly, rooms were great, and the beds were comfy!! Also very close to all of the Hershey attractions!!
very clean, plenty of parking, quiet neighborhood need cookies in lounge
Friendly staff. The room was small, the beds were advertised as Queens and were twins. My wife and I felt cramped as there was little room to unpack.
The staff was so polite and provided great customer service.
accommodating, clean beds & bathroom
I thought that this hotel was unbelievably crowded. The breakfast was not the greatest and the rooms were ok. I expected a bit more for the price.
The staff was friendly. Beds a little harder than other springhills The breakfast was awful for this star level and price.
Overpriced & overcrowded. The suites are on the small side. I will never stay there again and would not recommend it to anyone. If it weren't for Hershey Park, these people would be out of business.
Overall.. Elevator, i think its only one...
Breakfast included; nice staff; decent-sized rooms Hallway noise
Nice rooms. Very nice facilities. Excellent breakfast choices. Nothing.
The hotel was clean and new. The staff was great, very pleasant and helpful. Breakfast had a wide selection to choose from and everything was fresh. The location in regards to Hershey Park was perfect, just minutes away. Nothing
The rooms were very clean, my kids liked the indoor pool, and free breakfast, and it was close to the park. planning on staying there again.
Very close to Hershey Park. Only 10 minutes from a bunch of restaurants. The pool was so heavily chlorinated that you could not stay in the pool area without your eyes stinging and even smelling it from the lobby. I understand the need for chlorine however it was too potent. Maybe more ventilation or opening a door or two....
Lobby under construction. Location perfect. Micro/kitchen so appreciated!!
Great location and Clean! More than I expected it! I read lots of reviews before I arrived. I was wondering the train noise. Fortunately our room is the farest building and we didn't hear anything. If we do hear, we will think that will be great experience because that's the train with cocoa and suger to the Hershey factory! The indoor and outdoor pool was nice. Lots of people play there late night. My daughter and nephew enjoyed very much. It is just minutes from Hershey Park, Cholocate world and museum! and walking to outlet! I can't wait to go back again!
It's nice for the price in paying for. I'll definitely recommend for my friends.
The room had a (more or less) full kitchen, and the staff was extremely friendly, and made me feel 'at home'. Even homemade chocolate chip cookies when I checked in. The staff was completely incompetent. I had 6 maintenance issues, only one was fixed during my stay. TVs throughout the hotel cut off the sides of the picture, and refrigerator compressor was too loud to sleep. Things appeared in my room without request.
It was just what we needed, traveling with a pet. Their pet policies were helpful and breakfast was nice. The staff was very helpful as well. The location is very convenient. I wish the hotel were entirely non-smoking. We minded the smell of smoke in the hallways, though it was not present in our room.
Although we had a kitchen, the supply of dishes, silverware and glasses was inadequate.
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Staff could not be more friendly! Very personable management who takes care of the guests.
Room was large amd very efficent kitchenette. Location to Frankin and Marshal was perfect.
Loved the location and they type of room it was. It was not your typical boring 1 room design. Very clean and I loved the friendliness of the staff too. I loved the fact that there was fresh coffee all day in the lobby. Two small things I didn't like was..no one at the front desk after 11pm. If you had questions or something occurred it would have been nice to speak with someone. (More comforting.) No indoor pool.
The staff was amazing and so accomodating to our entire group. I can't remember all their names, but the manager runs a great show.
The staff was very helpful. I booked a non-smoking room but all they had left were smoking rooms.
I have never stayed at a hotel before where I had to go get my clean towels and the bed was not made. The elevater floor had dirt on it all 3 days we were there. (Also our wet towels from the 2 night stay were still piled on the bathroom floor.)
Nothing special I think 2.5 stars about right for the hotel.Just a little dated. Kind of hard to find.
The thought & details put into every beautiful room of this B&B were perfect! The breakfasts were absolutely delicious!
This beautiful Inn, 5 minutes from the heart of Hershey and all it has to offer, was such a wonderful experience. The innkeeper, Will, anticipates ones every need. The other folks staying there are now new friends, and look forward to seeing them again Nothing. And I must tell you the breakfast each morning was heavenly!!!!!
Very clean and modern. Walls were paper thin. I could hear the family's conversation next door at 11:30 pm. Had a hard time falling asleep because of this
The hotel was very clean. The breakfast wasn't that great and there weren't any seats left when we made it down there to eat.
Great location from Hershey Park. The room was clean & perfect sign for our family. Very kid friendly. Was pleasantly surprised by the breakfast selections.
It was very clean, staff was friendly and easy to work with. Light breakfast hit the spot. Location was perfect for the area and the price was right. Everything was great.
It was so nice and modern but at a wonderful price and so close to all of the attractions! I could not have been happier with my stay!
This hotel is close to most attractions--Chocolate museum, Hershey park, Gardens. The hotel is relatively new and the free breakfast is okay. The room is clean, spacious and furniture is new as well. This hotel has mini-refrigerator and microwave. None
Breakfast was less than expected. There were no restaurants within walking distance.
price coffee could have been fresher
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The hotel was updated and very clean. I asked for a late checkout and was only granted 1 hour until noon. It would have been nice to have it until 1pm. Other than that, everything was either good or great.
Very clean! Nope
Breakfast Water was not hot enough