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We came here for the location and left dissapointed at the lack of privacy and the unexpected shared bathroom. We booked with Chateau Kilauea, but were instead given a room at Volcano Hale which is a huge house with rentable rooms and shared common areas/bathrooms. The strict check in window of 3-5pm is also annoying. This place did have good cleanliness going for it, but we still were sharing a pot with non-flushers and stinky pee-ers. My recommendation: Be prepared to take your chances or stay elsewhere... Inflexible check in policy Shared bathrooms Thin walls Lack of privacy
Beautifully designed and themed hotel, great breakfast, lovely jacussi!
Price was good and reservation worked well. Old house has rustic charm. Requested the highest room available and was given the basement with the noisy stairs cutting through the room right over the bed, even though many other rooms were available in the house. Was not expecting shared bathrooms.
The pictures look good and the property itself seems nice. The location isn't near anything aside from akaka falls. The room we stayed in was dirty and bug infested. There were ants crawling all over the place, dead bugs in and under the couch, and Spiders in the bed. The room was really hot and had no air conditioning. I have never left a room before, but after getting all sorts of bug bites decided it was better to just leave at 12 am. I do not recommend staying here.
The room was large and clean, and the view of ocean was nice. The bed has bedbugs. My companion was badly bitten. The hotel is about 20 miles from downtown Hilo. There is no restaurants or grocery store in the vicinity. The arrangement of facilities in the room suggests that the owner has no idea what would be practical for travelers. For example, the TV faces a room divider. There is no place to sit and watch TV. The tub has no water spigot so that you cannot take a bath, wash your feet or your gear. The bed seems to be designed for 7' tall person to get into. The room has a very small and high table, with accompanying high chairs. The furnishings are very spartan. We had to put most things on the floor. We arrived at the hotel late in the evening. The manager left the keys in the unlocked room for us. During our 2-nights stay we never saw a single person who works for the hotel.