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Lancaster County Convention Center
The people & facilities were excellent, I would highly recommend this hotel if you are in the area and need a place to stay. Beautiful amenities, great pool & hot tub, & awesome kids pool. Room service was also on point with fantastic food! 2 thumbs way up!!!!!
Liked the magician and the festive atmosphere. Lots of kids, but they were behaved. Nice. Will be back
Staff was nice and the room clean The seating at the booths are not comfortable.
Loved everything about this hotel. Looking forward to returning in the summer to take advantage of the outdoor pool and splash pad for the kids.
We don't normally stay at Best Westerns, but the reviews online were what had us. I gave them 5 stars all aroud from cleanliness, to amenities, to overall comfort. We were all extremely impressed. So many people were staying at the hotel the weekend we were there, making parking difficult. But that isn't really the fault of the hotel.
Loved the complimentary chocolate at checkin and free icecream poolside 2-4pm daily.
Location Old hotel in need of tlc. Overpriced
We liked the location. The thermostat in the room did not work so they had to bring a heater. Upon checking in they stated the water pressure was low so they could give us a refund if we chose. The pool was only half full which they had to close because a child got sick in it. Room servce charged fees and added in tips.
Staff did their best to accommodate. Facilities as far as indoor pool, kids play room, venue for competition (reason for trip) ended up not getting charged for room due to so many issues. Hotel has so much potential. Such a shame. I hope management get their act together. Rooms had NO heat! Dated rooms. No working ice machines in whole hotel. Restaurant was extremely slow for a salad, chicken fingers and quesadilla took an hour. Bathroom tub/shower and curtain yuck. Drapes in room did not close. Sheers only! Phone in room did not work.
I never write reviews but feel compelling to do so in this instance. Hotel was extremely dirty and had awful musty smell. The staff was rude. No air conditioning in the 80-90 degree temps. Ice machines not working. To make matters worse, hotel was evacuated due to water main break and roofs collapsing. We booked room due to it being pet friendly but I wouldn't bring anyone in my family or recommend to anyone ever. I would have rather stayed in my car. Everything