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Kindness and attention of staff.
Face towels available - a rarity in Portugal Hard to operate card for power in room; plug in bathroom basin faulty and basin trendy but inadequate; both bedside lights on a single switch; room dark with slit window; no second chair in twin room; Room not really 4 star standard;hard to find by car if unfamiliar with town.
No tea and coffee making in room
In terms of value for money i would say that this was one of the best hotels i have stayed in, it was clean, comfortable and the staff very helpfull
Easy access to the town. Quality choice of breakfast including bacon & eggs. A bit on the "neuvo style" hence lacking character. Overpriced when compared with IBIS and others equally close. Small TV.
the hotel was very clean and offered big rooms, good breakfast (where you could ask for Portuguese coffee)
very nice place to stay short walk to town nothing to dislike
Lack of warm atmosphere
The perfect location in combination with the facilities like pools, sauna etc. Very quiet, perfect beds, good restaurant, good breakfast.
New hotel with a really incredible view from above the mountain, free working internet, good breakfast Not enough surveillance in the spa, it sometimes becomes a childrens playground. Staff needs to speak at least English.
The building is nice and rooms are good. The name of the hotel is "Água Hotels", but the pools are incredibly small!
Nice room, good breakfast, free internet and spa.The view is amazing staf is friendly but should be able to speak english
The value of the money is very good, the hotel design is modern and clean and the views are breathtaking. The indoor pool is small and therefore it can be crowded.
The bedroom i stayed with my wife was excellent, very quiet, very clean, and with excellent taste in design, very simple, but very unique. The hotel staff were all very friendly and caring. The breakfast was excellent, and we definitely recommend staying in this hotel. All rooms have mountain view, and there are some with jacuzzi, as well, as apartments to rent. Definitely the worst you can say about this hotel is that the inside pool looks very clean, but it's a tank, not a pool, It has around 16m2 so it's too small for a 4star hotel. The hotel was excellent and this was the stain of it.
The design of the hotel and the beautifull view When it was sunny, there were not enough chairs around the swimming pool
nature of environment
the view is fantastic. The price is low for this kind of hotel. The room was a bit wet, but that was fine and we could afford this for the money.
360º views, quiet place, nice pool.
The location is outstanding and the hotel is a fine piece of contemporary architecture, beautifully integrated in the landscape. Comfort, taste and quietness. Friendly, helpful staff.
Nice quiet hotel. I was treated with my breakfast iny room at no charge, nice! After breakfast I went down to the Spa where I enjoyed the relaxing jacuzzi, steam, and sauna. All included. The water in the bath was adequately warm however not hot and I like a hot bath. Also the towel warmer wasn't working, minor issue.
The stuff was quite helpfull. There was a free parking in the hotel's garage. The building itself is an unattractive monster, and is situated near railway.
Location and sighseeing
The location, the staff and the size of the room. It needed a little more of insulation from both the inside and outside noise and also we got a very loud AC device, impossible to use during the evening.
I liked the fact that the hotel was close to the centre of Guimarães and the price. The room was also comfortable and clean. Breakfast was ok. I did not appreciate the look of the building, I mean, it's an old building I know but it could be renovated.
The room was big and clean. The hotel stuff was friendly.
Hotel was very central
Great views from spacious room. Includes a plentiful breakfast and garage parking. Very good location to where explore the town. Next to a train station. Room a bit stark.
Good location! Staff very helpful with car parking. Clean rooms but a little small.
view was great , close to historical centre , nice large rooms it was very plain inside , and no free access to wireless , just an slow old computer in the lobby
large rooms, nice view from the breakfast floor, friendly staff, restaurants nearby
very nice hotel highly recommaned to any goal, either city trip or romance cann't realy think about anything wrong
Clean, comfortable and pleasant surroundings Nothing
good location. pleasant, helpful staff. comfortable , spacious room. good breakfast! for a 4 star hotel they could have run to fresh , rather than instant coffee at breakfast! Entrance to hotel was not clear.
The hotel is very well located, it is possible to walk from the bus station until there, it is in the historical center. The staff are very friendly and give lots of suggestion about where to go, what to see and so on.
Great location in centro with access for travelers with cars. Excellent friendly and helpful staff.
Very helpful and friendly staff. Waiter at breakfast was fantastic. Room was large and comfortable and far exceeded my expectations for the price.
Great location and very warm welcome. Staff were most helpful with recommendations for places to dine and drink. Breakfast was excellent with several choices and served at table by a very friendly waiter.
Rooms were spacious and very clean. Desk staff helpful and cheerful.The position of the hotel is perfect for exploring the area on foot. No it is very comfortable.
nice room.interesting design. comfort and clean.staff exraordinary helpfull and polite.
Excellent hotel, friendly staff, great location and descent breakfast. Located 10min walking from train station and on the main square. Great for tourism or business. The Internet connection is unsecured and connection reliability was very bad from my room, breaking mainly during internet telephony. A colleague had good connection from his room though.
Guimaraes is a charming medieval town with many attractions, good restaurants, tea rooms etc. Hotel de G is ten minutes easy walk from the centre and is very clean and comfortable. The staff are very welcoming, great buffet breakfast and good restaurant for evening meals.
The hotel was near to the railway station which was good as we travelled by train from Porto. Check in was quick and the room we had was very good with a view of the city from the window. Did not use the spar or pool was was told by other friends who did use it that it was very good. Breakfast was good with a choice of hot or cold food. Would use the hotel again if in area.
The hotel is on a good location to visit the old town of Guimaraes. Ask for a room to the old town side if you do not want to hear too much traffic noise and a railway line. Breakfast buffet was OK with a good choice. Everything was OK.
On site parking available, a typical medium sized modern city hotel.
Non smoking room on a non smoking floor.
everything really, and the big room with a big view of the town...
The hotel was excellent, on arrival the gentleman on reception was friendly, efficient & had our rooms ready for us. The barman Gabriel Almeida was always there for drink & food, nothing was ever too much for him. The rooms were great as was the bathroom. I would definately stay at this hotel again. Nothing
It is very impressive place to give you all you need and what beyond your imagination. Breakfast with comfort and relax, hall with leisure and elegant music on the background, plus beautiful view from the window and enjoyable TVShows, make this four-star hotel where you want to be. It sites near the centro of the Vila Flor, which makes it easy for you to have a visit to this historical town Guimarães, the place where Portugal was born. The speed of Wi-Fi is somehow low, which was provided by Vodafone. What's more, the internet access will be out-of-date by 12hours after your first successful login. So you must get another one at the recepção at the 0th floor, although, that is free.
The swimming pool could only be used in combination with a complete health program.
The hotel stuff were friendly and helping. The room was very comfortable.
Very good service, excellent location
the village, staff, restaurant and service and the room
We loved the people who are doing the most they can for their guests enjoyment, the they were very friendly and helpfull .We got great tips for travelling in the area and we want to thank them for that. And the hotel is great' it was the highlight of our trip. that we stayed their only one night
this hotel/chateau is stunning. located in a small town- wine country is a 30 min drive. very peaceful. rooms were very bright and large. great food by the pool. amazing morning breakfast we did the tasting menu at the restaurant - bit old fashioned for our tastes. they are rated- but not the best meal we had. breakfast and pool food were great. staff were very friendly and helpful. a real pleasure for us
Large comfortable room and friendly staff.
Helpfulness & Friendliness of Staff. Food very good. The hairdryer
Beautiful views, very friendly and helpful staff. There were a lot of seating areas in which to relax. The bar staff had good memories and the restaurant was lovely. Great breakfast. Rooms extremely comfortable. Slightly difficult to find
The staff pretty much let you do things your way, and all extremely helpful when needed.
Attractive location. Great value for money, particularly with the room up-grade. Attentive and polite staff.
Beautifully set along the river in the centre of an old town. Very friendly service, good cuisine.
Charming hotel. Hotel staff were decent as well as kind. Room furniture was enough and well renovated.
Huge, comfortable, and well-appointed room in an old monastery. Great bathroom. Nice view over the city. Easy parking. Dinner was very ordinary and not a good value. The hotel is very hard to find (even with a GPS), although reasonably convenient to Guimaraes itself.
The pousada had beautiful stone walls, marble floors, wonderful great open halls filled with portraits and antiques, and a wonderful eating area. Families were welcome. The beds were totally inadequate; hard beds!!!!
lovely cloister and pool. too large for my taste also, I was in the modern wing where rooms were not as attractive.
the magnificent setting and immaculate pousada
The widely-spaced layout of the different facility areas detracts from the ambience expected.
Staff is very, very friendly. Location is overwhelming, beautiful, one in a kind. Because of short-stay visitors (most guests stay only one, two or three days) the hotel only comes to life after 16:00. Nice and quite though !
Beautiful old building and setting. Helpful and friendly staff. Dreadful food served for dinner - inedible , grey, overcooked and reheated 'roast duck' as main course was appalling. Would not eat there again and would be wary of other pousadas for food.
Lovely place, wonderful tiles, beautiful gardens. It's a bit out dated and far from Guimaraes. Food at the restaurant could be better.
We have appreciated very much the attention of all the staff. The hotel is new and we feel comfortable there. The rooms are nice and clean. The toilet is also modern and easy to use. The location is good. It is relatively far from the city and is quiet. However, it central to the Douro area and is a good starting point to visit it, including Amarante, Porto, the river Douro, etc. For those who travel in family, it is also important to say that there is a recreation park nearby, the "Bracalândia" park, which is a sort of little "Isla magica". Finally, there is also the pool in the hotel. But for more about the pool see below. The spa and pool are not exactly owned by the hotel, but it seemed to me that it belongs to another owner. The staff there is not as nice as in the hotel. I think they try to keep a quiet ambience in the in the installations, and so they react a little bit negatively to the presence of kids. Actually, there is a restricted period when the kids are allowed, which is from 10h-12h and 15h-17h. We did not know about that, and had to wait to get in! Apart that, the rest was ok.
Beautiful modern hotel in beautiful surroundings, will return for sure. Breakfast coffe not served at tables. I am a coffe drinker and had to get up many times just to get a cup of coffe
Staff,rooms and food very good
Everything was relexing. Nice people. Nice place. Nice food at the breakfast. Very good! Everything was good!
The hotel is very comfortable. good breakfast.
We needed to leave reasonably promptly in the morning to catch a flight and the hotel were a little reluctant to begin breakfast before 7.30am
The staff, bedroom and food. The hotel is still being done. It should be noticed what is available at the hotel information page.
the room food and spa were very good. the hotel is easy to find and in walking distans from the city
Very nice, modern hotel, good location
welcoming, excellent facilities, friendly staff, excellent spa & indoor pool Canned music at breakfast! Could also be more variety of food at breakfast