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Friendly staff, clean room, just next to terminal building (2 min walk), quick check-in and check-out.
Reasonably sized room. Comfortable bed. Clean with one noteable exception. Airport accessible via covered walkway - 2 or 3 minutes at most. Broken glass on bathroom floor. Food and drinks a little pricey. Compulsory service charge for waiter service in main bar area.
easy for airport long black head hair in bath
I had only one night at the Radisson Blu but it was great. Dinner at the Italian restaurant was memorable - unusual, creative dishes. My room was, for me, very spacious and luxurious. The breakfast buffet was outstanding and had a wonderful assortment including fresh fruit salad, which is a rarity indeed. I had time to use the heated swimming pool.and enjoyed it very much. Then a quick but tasty lunch in the bar before departure. All the staff were excellent - friendly and helpful. I especially appreciated a late check out as well as a concierge facility that allowed me to leave a large suitcase both at no additional charge. I didn't mind paying for the excellent facilities and service. Well worth it.
The hotel is new and very clean and has all the necessary facilities for a pleasant stay. There was no family room and so I had to take two rooms with a connecting door for a family of four.
The room was great. Mattress was super comfortable. Location was also great as we were staying because of a layover. Breakfast buffet was also the best I have ever had. Food prices at restaurant were a little pricey for what was offered. Room smelled a little of smoke. Suggestion: perhaps offer complimentary water bottles in rooms?
the location as it serves the airport very well. The rooms are comfortable and the staff very helpful. The cost of drinks and meals. I with many others leave the hotel and eat and socialise in the airport. If the food and drink bill was less then people would be more likely to stay and eat on the premises. I even know people who avoid the hotel because of the cost
The hotel's position close to the airport terminal.The comfortable room. One of the eating places ('Paella' or the like) was advertised in the room and in the lifts, but was closed "for the season".
Proximity to airport was very useful and check out as well as car collection service were both good The carpet in room and corridor were not as clean as they could have been. Check-in was very slow!
Easy access to the airport... Price.
The location, a short walk from the airport terminal. Very convenient. The room, the quiet. The staff was very helpful. The swimming pool closing at 07.30 PM. also, the hotel was a bit pricey.
Spacious room and comfortable bed. Walking distance from the airport.
Bed comfortable Room far too warm when i arrived and in order to cool down the airconditioning had to be left on all night and it was noisy therefore could not sleep.
Surprised that they did not offer early morning breakfast pack in the room especailly as they are at an airport. Cheaper hotels do. Also what happened to the travel bag hooks at reception?
nice facilities, room on good condition, staff are very helpful there should be wireless connection available inside the room, so that we dont't have to come down at the lobby for longer period (very cold)
The hotel is very near to Stansted airport. There is a hotel shuttle at the airport. After 13 hours of long flight and reached UK at 8pm, it is very convenient to stay at the nearest hotel as it is only 5 minutes from the airport with comfortable and clean room.
bar staff - really caring and giving a chocolate bar to our baby girl whihc was a nice gesture the food served in thehotel restaurant - the dinner - the food was cold and a siz e of portion misearble
It was convenient The check-in clerk was surly and offhand, and was ignorant. She also vaguely pointed in the wrong direction for the elevator/lift. A later desk clerk who entered my Priority Club number was very helpful.
everything I would like somebody to speak other languages. spanish for exemple
Pretty good value for the price, the hotel is very clean and quiet, the location for connecting flights is perfect, the transfer to the airport is well-organized. The price for the transfer was quite high
The room was great, very confortable and tidy. Breakfast could've had more variety.
relative close location to STN n.a.
The golf course was great and the staff was very nice to a fault.
The setting. The good size of my room. The excellent attitude of reception staff. The pool which was of a wonderfully clean and kempt standard. There wwere no hot drink facilities in my room! unbelievable for an allegedly five star and pricey hotel.
The location was fabulous, food extremely good, and the rooms were very clean and comfortable. Not only an excellent hotel for a leisure break but also ideal for business meetings / conferences.
Afternoon tea in the library was a sheer delight. Ambience was that of the English country house this once was; nothing was fake, from the decor to the friendly welcome of the staff. Breakfast was expensive but no more so than many lesser hotels we have stayed in. There were not any bad points. I was born to lead the five star lifestyle - in my dreams, but just for for a little while I was there
grounds, bed hoover left in hallway all day and night from cleaner. spider web in the shower ceiling and in the hallways
Every member of staff we met greeted us with a smile! The manor house was warm and welcoming, nice relaxed atmosphere in Oakes grill restaurant, and good food. The bathroom was poor for a 'prestige' manor house room. In need of refurbishment, and get rid of the plastic curtain that stuck to you in the narrow bath/shower - far from luxury.
Gorgeous surroundings, friendly staff only stayed for one night but was a lovely relaxing break from the real world! Window slightly broken, cold air coming in
Very good, friendly staff, great food, if you upgrade make sure you go the whole way and go 4 poster bed suite!
The grounds surrounding the hotel were lovely. The hotel was very cold. ladies were wearing partners jackets to keep warm over their party dresses. The bar staff were not very helpful. We had to wait over 20 minutes for someone to come and take our order for drinks.
Express check in was easy. Room was very clean, loved the extra pillows and helpful sleeping tips. Perfect for short stay. Also loved the shampoo installed in bathroom so I didn't have to unpack my stuff! Bathroom was a little like a hospital but that's also to say it was very clean, not really a problem. Also dialed down to reception and didn't get an answer, at 1am, but note says 24 hour reception.
The food in the bar area was excellent as was the inclusive breakfast. The grounds of the hotel are mahnificent The rooms are fairly small, but this does not detract from the experience
Qietness Rooms need modernising
Great personality Rooms reminded me of a 'Hall of Residence' but were clean & functional. The hotel bar was in complete darkness and locked up at 11pm
Clean and comfortable There was an issue with the hot water but this was dealt with very quickly by maintenance. Bathroom was a touch out of date.
Facilities, good breakfast Room was very small (single room). Lack of TV channels (5 only).
The architecture and beautiful grounds No
The location and grounds were superb. Having breakfast overlooking the pond was very pleasant. Staff very friendly. There were 2 bars but both were being used by 2 different wedding parties. No opportunity for drink in the bar.Had to walk across courtyard to rooms from reception- not good in sub zero temperatures.
we weren't told anything about breakfast times so their for missed out the following morning. The room was booked a superior double room but could see what made it this, bed was a bit uncomfortably but ok. The bath room was very modern with one small down side the size of the sink. it was barrly deep enough to have a proper wash.,
Breakfast was very good and staff friendly. standard room small. There were 2 weddings on the day and night we stayed so was unable to access the bars or eat there.
The hotel is lovely Staff were not so good. We left a phone in the bar and one of our associates handed it to the barman when we eventually got it back the sim card and battery was missing, the hotel manager would not call the staff in question that had the phone to come back to the hotel so we called the police. Another lady in our group her handbag went missing again the police were called half an hour later the bag turned up by a member of staff. When the tables were being cleared a camera went missing, that never turned up, again reported to the police.
Very friendly staff. Comfortable and clean room. Good price. Convenient for Stansted Airport.
Good bed and linnen was probably the best feature of the hotel. The hotel is in need of deep renovation. Especially the bathroom was in a bad condition and only 2 star.
very comfortable bed
The courteous, efficient, competent staff-- "service- oriented," how refreshing!! Very professional staff. Not a thing! Look forward to my next visit. Best place to stay for London Stansted!
Checked in 2a.m. left 6a.m Very disappointed to get a room with two twin beds. To late in the night to argue. Price for the room was very hig versus accomidation.
The staff was amazing! Very accomidating to our every need!
We only stayed for one night. Left early in the morning! The bed was ok!
Rooms - too small Breakfast - too expensive for the quality
The gym, the bar
no Sky Sports in room, infrequent transfers
Near the Airport Had to pay for the shuttle bus to and from the airport, should be free service. Rooms not as nice as other Hilton hotels.
Very professional, courteous staff, nothing was too much trouble. The food was excellent. The room was clean and comfortable, room service was very good. Wonderful location. There was no lift to our room - but on a positive note the staff were happy to carry our bags up and down the stairs.
Too far away from anything
Grounds and building are beautiful, very peaceful. The perfect weekend retreat. Some of the furnishings looked a little worn
The staff is very friendly, the food and accomodation is excellent and the surroundings are beautiful.
Very nice hotel for some one stay overnight in Stansted Airport area and want to have a sniff of the English Landlord era.A walk through the hotel and garden is already relaxing before having a drink in the comfortable bar. Helpfull staff . Taxi from Stansted 21 gbp
The bed in the room was of a very high class. It enabled us to sleep soundly for a refreshing start to the following day. Downs Hall is a period hotel with some astounding features. Visitors still require modern bathroom/shower facilities in their rooms. Downs Hall was lacking in this department.
The very relaxed atmosphere and the good service Bar prices are over priced even by central London standards where I live
Good location for Stansted and still quiet at night.
Comfortable room and dinner was good There is no lift to the 2nd floor (or certainly not that I was told about or directed to); the stair carpet between floors 1 and 2 is v worn; it was rather warm/stuffy in corridors; there is no quick route to car park, guests must walk out of the front and round the Hall to the back for the car park.
We liked the history of the hotel and the extreme confort of the hotel, it was a wonderful break feeling like we were in our own bubble for the weekend. We thought the wedding exhibition on in the morning made things a little hectic and the wedding guests in the restuarant also detracted from our relaxed morning.
Very quirky hotel, loved the kitchen/diner, my husband and 11 year old grandson loved the sportscars, None
Very warm welcome from Melvin, fantastic design in the rooms ans the kitchen. If you go in the vicinity, don't miss it! Be aware the Stansted airport is nearby. If you're looking for the perfect silence, it might be a problem
Splendid! Splendid! Splendid! This is the most fascinating place to stay at! If you love beautiful surroundings, comfort, extraordinary attention to detail in everything and fabulous cars then this is the place for you! Would my husband and I stay here again? Like a shot we would! Thank you Pit-Stop! Absolutely no complaints!
Melvyn greeted me and spent time showing me around - it is fantastic!. We loved the 'diner' based on Ace Cafe - loved the details, great that we could help ourselves to breakfast - loved the flexibility - the fact we could bring our own food and cook. We loved looking around the cars. We will be back to try out another room and hire a car for the day. It was perfect! There is nothing we didn't like about our stay - we had the place to ourselves (which was perfect) but wondered how it might have worked out if it had been full.
Quirky ! Extremely well done! Lack of Digital TV (Free View) and Wireless broadband
The generous size of the room. The theme/decor was fantastic. The justly proud, friendly and casual yet reassuring style of the management was welcoming. The self help, excellent choice and well presented food/style for breakfast was above expectations.The diner, (as well as our room), is stunning.
We liked everything at the Pit Stop. Good, off street parking. Very good hosts. Excellent accommodation and very good Breakfast food. The Pit Stop deserves to be included in anyone's holiday itinerary. It is more than a B&B and it is of a very high standard. The American DIner is wonderful and don't let the self service breakfast put you off from staying here Melvyn and Sindy have everything you need in their diner to feed hungry guests. Not only do you get to stay in luxury accommodation for a reasonable cost you also get to look around the beautiful cars stored there. The Pit Stop B&B is near enough London and next to Standsted Airport. Car enthusiasts should make sure to stay here and even if you do not have a passion for cars, like my w
Friendly and helpful owners, warm welcome with some very nice touches (including chocolate biscuits!) The guests lounge was clean and pleasant , but lacked a focus(i.e Tv ,real fire etc). Room rate seemed a little high for a guest house ,,,,albeit a top quality guest house.
loved the oldness of it all and inc village and friendliness of hosts no
Friendly welcome, including a pot of tea! Spotless accomodation, with thoughtfully decorated rooms. Delicious breakfast...just wish I could have tasted more of those home made jams and marmalades!! Would stay again!
warm welcome and friendliness of owners. v comfortable lounge and good selection of magazines. Excellent breakfast with range of homemade jams and marmalades. no
Very nice and clean room. Easy to find a place to eat. Located nearby Stansted Airport. No
Charming, extremely well-kept hotel. Excellent English breakfast, with other choices also. Very fresh fruit salad. The kind and helpful owners use fair trade food sources whenever possible and also organic (bio) foods. Good choice for Stansted Airport stopover. No.
very english style
Very friendly and comfortable. Home from Home. Excellent location in a typical English village with good pubs and restaurants very close to Stansted airport and the M11 - but very quiet
Quiet,quaint village for being so close to Stansted airport. Wide range of eating and drinking establishments and shops all within walking distance of this homely and lovely hotel, wish we could have stayed longer than overnight.
A delightful visit hosted by a wonderful couple with an opportunity to explore a small village north of london near Stansted Airport. easy train ride to Estate at Audley End & Cambridge.
very comfortable, owners friendly and helpful. Family of 5 able to fit in one room which is very rare. Excellent idea for self service buffet breakfast especially when you have early flight. No except hard to find in the dark.
Cleanliness and location Cold water supply seemed to be supplied by outdoor tank, the temprature being subject to whatever the weather at the time, as it was 30c the nice cool shower I was looking forward to after a very hot day was a little disapointing.
The attention to detail was impeccable. A lot of thought had gone into providing the "little things" that make a big difference.
Friendly welcome and the rich serve-your-self breakfast
The staff were very welcoming. very clean and beautiful scenery. Felt very relaxed.
Very comfortable, wonderful landlady, will certainly use again.
A lovely hotel, Lovely location and setting.! Was there for a wedding on 14th July, The bar man in the reception bar was called Luke, he was on the night shift, He was Excellent..!
surroundings very pretty our room was in basement so very dark and no view which was a shame as the grounds were lovely. Also and even more annoying was the fact that the fire alarm went off at 6am - no one followed this up with action- my husband had to go to reception and check if we were to be burned alive or not! We complained again on check out to be told someone was probably smoking in their room but no money knocked off our bill sadly.
well located in the countryside within an easy drive of Harlow or Bishops Stortford and the M11/M25. Pleasant staff who were friendly and helpful. The first night we were in a basement room which was musty and smelled damp. On request (and no arguments) we were immediately moved to another room which was very good.
superb surroundings and facilities No internet available and staff not concerned to rectify, which as a business traveller was very inconvenient
The hotel served the purposes of our visit as it was so close to the Rivers Hospital. The inspection of the room had failed to identify that the bathroom door would not shut and its handle had only one screw to hold it in place rather than four.
The Bar area is not welcoming
The service in the restaurant was absolutely great. Food quite good. There was a wedding on so we had to use reception area as a bar/meeting place. It was freezing as front doors kept opening and not a comfortable place to sit. The bar the wedding party were using was perfect for us but we could not use it. It had lovely views too.
The comfortable bedroom. The food. Worn seating in the foyer and the cold wind that blows in every time the doors open. Could a lobby be constructed? No discount for wedding reception guests.
Peaceful and the leisure club facilities were good Reception slow, room a bit dingy and meals brought to room were lukewarm (why not put a cover over the food??). Also part missing from a meal.
Swimming pool was fantastic and gym facilities seemed very good too. Spa treatments available - very good. Room clean and spacious, simple, modern decor. Breakfast didn't feel very special: area screened off from reception; chipped plate; staff quite noisy replacing cutlery etc.
The room was perfect for my overnight stay and early morning flight. The foodcourt next door was very very handy. The bus service was fab and the bus driver was lovely.
Good speedy check in, room small but clean and tidy, plenty of tv channels, a good tea and coffee tray provided, close to the airport its quite noisy with lorries etcI am not a fan of eating at the services!
Cleanliness and comfort, Staff attitude. None to speak of
close to the Airport (10min), free parking, cheap, clean & quiet but basic room, fast food & shops next to the hotel.
Cleanliness, renovated rooms Far from public transport
the bed was lumpy with springs coming through and uncomfertable
The proximity to Stansted Airport - perfect for my frequent trips between Europe and the UK
Cleanliness of the room
Everything from start to finish was excellent No bad points room was great clean and beyond our expectations thanks very much for the great service you provided us
Excellent value for money. Very very quiet. Friendly staff.
The staff were very friendly and extremely helpful. The room was very clean.
separation of bar and restaurant from the bedrooms
Helpful, friendly staff. Good food.
Rooms were big and clean. Pillows particularly comfortable. I suffer from neck problems but had none next morning. Where do you buy them? Bar and pub were a bit of a disappointment and not the historic building I was expecting. Also, bar food only available until 9pm and restaurant shut.
I really liked the place, a quite, out of polution town. everything was ok
Value for money. Good food Hotel is "tired" - rooms need refurbishment. Restaurant staff need training!
food was excellent
Pleasant, medieval ambiance in the main hotel, but modern, comfortable rooms.
functional shower didn't work properly
The Bathroom could have been cleaner.
helpfullness of the staff postion of our room
Considering the price per night, I feel the hotel could do with internal updating
warm friendly relaxing very self contained- pub atsmospher good food excellant staff
Comfortable for an excellent price Single glazed windows without security features, ground floor window could be easily opened fully by an intruder, should you have the window partially open for ventilation.
The room and the evening meal in the pub N/A
Availability of Wifi, very comfortable.
A good choice of food and the staf were very helpful
The bed was probably the best bed ever. You just didn't want to get out of it! Bar closing at 11 pm. No opportunity for hotel users to have late drinks.
The staff at the feathers were very pleasant and the atmosphere in the pub was fantastic. Cosy log fire on a cold night. Very clean room as well.
Character of building, and proximity to airport
Quaint and peaceful surroundings Could not open the bathroom door fully - the bed partially in the way and the curtains were partially hanging off the curtain rail and no wardrobe in our room.
Quaint converted water mill on the river and next to a boat marina in a village location. Nice walks, good views from top rooms and friendly and helpful staff. Were flexible with my booking when I had to change. Good beer in the bar and good homely food served in comfortable surroundings. Value for money within 15 minutes drive of Stansted airport without the aircraft noise. Not like a faceless chain hotel and ideal for families - young children will like the mill gear and the boats. Arrive early and explore. In our triple room the en suite was basically a cupboard - a bit like a toilet and shower in a caravan!
The hotel was in a very charming location. The hotel staff were friendly and helpful.
nice grade 2 building, wonderfull setting close to river, great food, nice staff - helpfull small rooms, only 3 hooks place clothing no locker etc.
Staff was nice and helpful
Some upgrading done and to good standard. Friendly owner with plans for the hotel. Not all rooms, including ours , have yet been upgraded
The bar was open till very late The price of an irish coffee
The staff were very friendly and accommodating. It is a quaint family hotel. The hotel needs to be updated. The restaurant area is delightful but the rooms need a facelift and new beds.
Nothing The bar and restaurant was closed due to a private function and this hotel is miles from the next restaurant. I was not informed of this in time to change my plan.