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The hotel was extremely good and we enjoyed our stay. It was friendly, welcoming and comfortable. Everyone was very accomodating and efficient and it felt home from home. The real log fire was the icing on the cake!!
Pleasant atmosphere with friendly staff who knew what they were doing and seemed to enjoy doing it.
room decor was good walls quite thin
Great Food and very good staff.
Friendly staff and honest down to earth food ( I ate in the bar) The room was a little shabby and the plumbing eccentric. And, although all the advertising says that the Hotel is 17th Century, surely it's 18th.
we particularly enjoyed dinner on saturday night if I want to be critical I found the furnishings in the suite dated, comfortable but not as pleasing to the eye as one might expect.
Good location, lovely food and excellent staff. Room rather cluttered, though comfortable and adequate. Lack of central heating, but heaters good.
traditional pub ambience, roaring log fire in bar and good service there. cramped reception area, inability of staff to deal with 2 sets of guests arriving together, poor quality breakfast, one inedible choice at dinner
Helpful staff and what I imagined a coaching inn would be like. Poor quality toilet paper in room compared to the public bar toilet. No biscuits in room.
Nice atmosphere created by super staff Intrusive dog made me sneeze, owner didn't stop it slobbering on me
Lovely relaxing atmosphere with very friendly staff and super breakfast. We only wish we could have stayed for Sunday lunch-it was fully booked-next time...
Peace and quiet; attentive, friendly staff and very little piped music in a very beautiful location. The plumbing in room 7 had character! Considerable variation in water pressure and tepid water if one is too early or late to shower in the mornings.
My wife has coeliac disease and so is restricted in what she can eat. The chef was most helpful and considerate with many suggestions and amendments to the prepared dishes for her.
Friendly staff Good food A little on the expensive side
The staff were very helpful, the hotel restaurant was really good. Excellent menu and preparation and presentation of food. Very comfortable room.
Friendly and relaxing stay, lovely town. great walking country. Well looked after by staff.
We received an extremely warm welcome and the staff were all very friendly and the service was impeccable. Food was superb.
The food was good but the canapes and amuse bouche a little pretentious. The decor and facilities in the room were like stepping back in time. There was damp on the walls, the side of the bath was rotten and the bed spread on the bed didn't reach the floor.
The great location, I was attending a competition at the International centre. To wake up and be a 1 minute walk away from the centre was fantastic! The facilities were good too, the bathroom was really impressive! Being charged to use the spa and swimming pool, I thought it was all included in the price
The way they looked after the guests and the food at the Olive Tree The service at the Olive Tree was not of the same high standard
the room was lovely and clean and had everything we required. The breakfast was also very nice. Our only negatives were that there was nowhere for us to sit and eat breakfast as the room was full(too small for an almost 500 room hotel) so we had to come back later and the glasses for juice were warm as were the cereal bowls. Plus there was no milk in our rooms to go with the tea/coffee.
the warm welcome by the reception staff, the really good and ample breakfast the batteries in the remote were dud
room was lovely and modern gym was extra charge which you didnt state! breakfast a little disappointing, no bacon just sausages
Everyone was extremely pleasant and helpful. In particular the two guys who were on night duty helped me out by printing work for me at 6ams
Comfortable room Very loud, huge TV screen at breakfast.
The room. It was superb. Also I had a double room to myself at no extra cost. It would be a wonderful hotel if it had its own restaurant. There is, however, an Italian restaurant nearby which was all right.
Clean modern hotel, friendly staff. Quite difficult to adjust temperature in room.
That I had somewhere to sleep. The bathroom was nice. Food was not served on the premises. They had to go go over to the nearby hotel so when food was delivered it was cold and soggy. Staff weren't that welcoming. The room needed to be updated.
The reception staff in particular were very helpful
Helpful staff. Good food in the restaurants. Being rushed through dinner as there was a large party in.
The location was great. The breakfast was even better. All in all a great stay. n/a
We loved the location and the breakfast was first class, cooked to order too. The bedroom was on the small side.
the location is perfect and a beautiful old building also the bathroom was really awful
Good breakfast and excellent meal at Chambers The car parking arrangements
Location and external appearance. Cracks in the tiles; holes in the walls; dank view of the internal courtyard. Before I stayed at the hotel I believed it was a three-star going on four, but now I know it's going on two. Time for a total internal refurbishment...
Very comfortable and well and conveniently situated in the town. Did not find one of the check in people very friendly.
Have stayed here before and found it a pleasant and convenient place to stay in Shrewsbury. Will most likely be back again in the New Year. Thank you
Food and facilities The rooms are not well insulated for noise from other rooms and corridor
swimming pool and leisure facilities
Comfortable bed and room Poor food menu and shambolic service. The "curry night" made the reception smell like a school canteen.
very convenient and friendly and good food
Location, free parking and family friendly. Room could have been bigger as we had our daughter and it was a bit cramped with the extra bed in there. Food prices are a bit steep and we ordered a burger for our daughter and because it was a bit 'fancy' she wouldn't eat it.
Pleasant staff, good value for money, good facilities Bathroom looking a bit worn
Location was good, ease of access good, and the staff were excellent and very helpfull. Pool was good especially for the kids. The free entry to Wonderland with your key card was excellent as well. For what we paid it was an excellent stay. My only minor gripes would be the small double beds we had and that the two children we had with us had to pay full price for breakfast, so we chose not to eat at the Grays but we would have if they had been at least half price! Something they should look at i think.
Staff most helpful and all children in our group enjoyed the swimming pool. About 5 minutes walk from the hotel there is a pub that does a really cheap carvery great for kidand adults. Could not fault it
Excellent value for money - much better than others in same price bracket. Clean, comfortable rooms; good service.
Spotlessly clean, fresh rooms. Well-designed with plugs near mirror ! - hair-straightening made easy ! Trendy, well-made furnishings. Lovely! Suberb leisure facilities. Poor wine list - included Asti Spumante!!! A nice Cava for a celebration would have been better.
Hotel close to Telford for shopping Room was very cold
All staff were friendly and helpful food was excellent
The room was very comfortable and for the price a bargain Breakfast was a bit chaotic
Excellent Service, Staff remembered us from last time. No nothing.
I was extremely pleased with the hotel, it obviously has high standards. I liked the leisure facilities and the friendly, helpful staff. ( My 11 year old son who was enjoying his birthday there really enjoyed himself)
rooms were spacious and very clean
Friendly and efficient staff. Excellent room. Unbeatable rate which included breakfast.
Room was a decent size, comfortable, fairly quiet and clean. Hotel staff friendly and helpful. Parking was free. Have stayed here before on several occasions and would do so again. Didn't like adjoining door - lots of potential for noise from the adjoining room. This wasn't a problem on this occasion as I suspect it was unoccupied but it has been a nuisance in the past.
The hotel was very good and very quiet although busy. The amenities were excellent. Food was amazing. Car parking very good.
Service was outstanding. The decor was very classy rather than the run of the mill standard decor.
A very succesful stay - All the staff were so friendly and helpfull. Just felt so relaxed and easy. Had a realy great night in the bar with the regulars. It was supposed to be a one night business trip and it turned into a great mini-break. I shall be returning with my wife for a long weekend before christmas. I certainly wish I worked in Telford more often
The food was excellent at the hotel. The hotel was lovely, however the walls are very thin but I would defnitely stay again.
Warm friendly welcome, and attention to detail. Fantastic meal and accomodation.
The decor throughout the hotel was outstanding. The breakfast was beautiful and I wish I could have had an opportunity to have dinner as the menu look wonderful n/a
The whole ambience
Service and food excellant
100% perfect. The owners should be so proud of what they have put together here. The staff are very friendly yet seamlessly professional. The Food was delicious, beautiful and comforting, not cranky or pompous, as I have found in most establishments of this type. My room was very clean, well presented and packed with tasty treats. I cant wait to stay again......... Thank You
Excellent hotel. Very friendly helpful staff, great service, lovely food and an extremly clean hotel. An all round great experience. Would recommend and will definately stay again. Plus lots of nice touches which make this hotel stand out from the crowd.
We had an exceptionally warm welcome. The hotel was furnished to a very high standard; there were many personal touches that meant one felt less like you were staying in a hotel and more like staying with a very chic and sophisticated friend. The bar was comfortable and contempory. Despite being a little late for dinner we were given ample time to choose our food and then only when the first course was ready were we shown to our seat in the restaurant allowing time for a relaxed drink before dinner. The food was delightful; fresh simple and beautifully presented. The cooked breakfast was to die for! I haven't enjoyed a night away from the children so much in years!
The evening Meal. Not having the room booked, No wifi in the room we was in.
The only complaint I have is the very poor bed. Very uncomfortable
It was great to arrive on a snowy evening and be able to eat in the hotel. There was nothing I did not like about the stay.
Good breaky, room was nice. Was all good, pleasant stay. Im sure the fire alarm going off that morning disturbed some peoples sleep but im just greatful for the ealy morning breaky wake up call, didnt wana miss out on that!!
V.good value for money and a nice homely atmosphere. Comfortable bed. Friendly staff. I suspect the breakfast was cooked by a young inexperienced person. The egg I had was undercooked, the bacon was dried up and the tomatoe tastless. In contrast there was a good selection of flakes juices etc. Showers difficult to operate too.
Breakfast was lovely and staff friendly. Found out there was a shuttle bus to the v festival didnt know they did that wen booking. unfortunately had 2 b a group of 10. wud b a great bonus wen stayin if that was put on to encourage festival gowers to stay at hotel
Friendly staff and excellent food
Well maintained, excellent restaurant, friendly staff Would be nice if the dogs were allowed in the bar if not the restaurant so we would have had them with us while we ate.
Overall everything was good most of the staff pleasent breakfast super Meal advertised 2 steak 1bottle of wine £20 advised to book in resturant but this price was not included in resturant prices. brought attention to way steak was under cooked but no comment was made
Friendly staff and excellent food, bar snack in the evening followed by a first class breakfast. Comfortable bed Creaking floorboards in the room
Peace & quite every thing we asked for was delt with adequetly
the spa and location no vegetarian menu
Good Breakfast Hotel rather shabby. I.m sure it will be much nicer after the planned refit. Poor service in the restaurant in the evening
all staff could speak english therefore could answer questions relating to our queries sunday night you had a large group of men in restuarant cos of this we totally ingored when it came to our desert order / coffee complained to deputy manager at the time ,recompence was free drink at bar but it was our anniversary and the meal was supposed to be special it ruined the night we didnt go back to the restuarant on the two other nights we stayed but still enjoyed the other amenties in the hotel
It was a wonderful and i would reccommend to others.
The assurance of having been there before. We weren't aware that the excellent rate resulted from the ongoing building work! We got repeatedly 'lost' walking the wrong way to the restuarant/bar etc. and the work outside our window started quite early and was fairly intrusive.
The staff were extremely friendly and helpful. The rooms were lovely and the food in the restaurant on the Saturday night was stunning. We ordered breakfast in bed and the quality and presentation of the food was very poor.
Friendly efficient staff. good facilities, well laid out.
staff were friendly, grounds were lovely, rooms were very good clean and tidy,and the view was lovely food was terrible and bar was shabby but it is being refurbished so hopefully it will be alot better when this is completed
Nice room with a lovely shower, reasonable bar prices
The room overall was very good plenty of space. The decor was to a high standed. The shower was poor, breakfast was not the best! the tv in the room should be updated.
The spa facilities were very good On the whole the hotel staff all gave poor service
Tucked away Staff in Restaurant wore "grey" shirts which originally would have been white. If the table cloths can be a bright white why can't you put the staff's white shirts in the same wash?
As a wedding function was held that evening a party followed in the corridor and in adjacent bedrooms until 3am (yes!!! 3 in the morning) which made it very difficult to get any sleep. Other residents complained loudly and the hotel management were nowhere to be seen. I will not stay at this hotel again!!!!!
Dinner Bar staff and poor service there
In ownn grounds, pool and gym, friendly and helpful staff
The relaxed atmosphere,the food was first class. Friendly staff on hand. I loved the pool and spa.A very good 4 star hotel. I would have liked a map to find my room. Im terrible at directions and kept getting lost. Maybe have some landmark pictures. Go left at the Picasso sort of thing.
use of the spa facilities really creaky floors
The receptionist ( training to be a clinical psychologist ) was the most smiley ideal receptionist and of course gave the most wonderful first impression.Other staff excellent ,good breakfast and inclusive use of the spa is terrific value.will come again. The electric storeage heater in room 60 was not particularly efficient
On Arrival the Hotel was well presented Room was nice, However the bathroom was dirty, mould / discolured around the bath and shower screen quite off putting. Sorry
The noisy disco till 2am
Really good value for money. Exactly what I was looking for
Evening meal excellent, room comfortable although a bit small (71) Quality of breakfast not good
sport room (swimming, sauna, running machine...)
the quality of the room my friends stayed in anotther room but it was too cold for them.
Good value hotel - booked room at about half price - excellent breakfast!! Poor heating in room - free internet advertised but connected only intermittantly
accommodation & service
The interior. Very nice looking hotel with large rooms! No
Spacious rooms with all the necessary items to enable a business traveller staying over 3 days to be self sufficient Room temperature was too high, opening window too noisy and fan too distracting
-Close to the main street of Shifnal, with a lot of restaurants and shops at five minutes (walking) from the hotel.
The service was excellent and very welcoming, they could not do enough for you. The room was excellent, very clean and beautifully decorated. Breakfast was delicious and you could choose what ever you wanted. There were not any bad points.
Excellent staff, excellent facilities, no fault in any way
Staff were helpful. room nice and breakfast excellent. Our room was in a wing and to reach it we had to walk through a fairly scruffy area with a gym etc. Once we got to our room it was nice.
The staff were very helpful and nothing was too much trouble, an excellent hotel and i'm sure i'll stay there again.
public areas room requires refurbishment particularly the bathroom
Location to International Centre was good as we were able to shop the same time. Situated away from many restaurants.
Duty manager responded well and positively to my request for a change of room. The gym is OK. Vastly overpriced for standard of accomodation and the food is awful. The only reason for staying in this hotel is the lack of alternative in the area.
4 attemts to get access to the room before the faulty lock was changed
Staff were helpful, facilities were excellent, particularly the pool, jacuzzi & steam room. Nothing
Very close to the conference centre. Staff coped well with the large number of guests (several conferences, events on at the same time). Even though booked non smoking rooms many months prior to the stay, these are not guarenteed, issued on a first come, first served basis.I Didn't notice if this was stated on the booking form/ information at the time of booking.Cleanliness of the bathroom was not good.
Nice and friendly staff,clean room nice breakfast very old and dirty pluming system
Bathroom was shabby. Silverfish appearing at night. Room fairly comfortable but a let down compared to the excellent foyer, reception, bar and restaurant.
it was cheap & chearful and clean and comfortable and well located when we came to check out the receptionist tried to charge us double the price even though the booking in card said £47
Clean and tidy, staff helpful and friendly No Parking, tv reception was poor.
Good location, close to shops, restaurants and attractions but on a quiet(ish) road; easy to come and go when we wanted and a car park nearby. Service a bit uninspired; certainly not the friendliest hotel we have stayed in. Decor a bit tired and old fashioned.
The bathroom tiles and the wifi I found the brekfast staff unpleasant. It seemed as if he didn't want to be there - he keep banging the plates and cups about - in fact another breakfaster commented upon this. He was quite grumpy. Maybe he should look for a new job. The cleaning lady and the young girl were much nicer.
Comfortable bed. Lots of clean white towels. Interesting old building. Handy for river. Noisy (near building site and pubs). Instant coffee with breakfast. Lots of stairs to climb with suitcase. Overpowering "air fresheners". No thermostat on radiator. Owner not particularly friendly.
situation, very convenient could do with a few finishing touches
I only stayed one night, but my overall impression was of an efficiently run hotel. There was nothing I disliked.
The room was very comfortable. The breakfast was excellent.
Very central setting. Welcoming owners. Parking is an issue in the mornings
Queit cozy place but within few minutes of town square. Family-run informality, excellent breakfast. The breakfast window of 8-9 on a Sunday was too early, too short. The room cleaners also worked only till 11 on Sunday which was surprising.
Friendly greeting on arrival, comfortable room and a great breakfast.Would stay again.
Arrived on the Friday night and had a meal in the bar/restaurant. Breakfast choice on Saturday was excellent, as was Sunday. Did struggle to get a table on the Saturday eveing as there was a wedding, which we were unaware of. However, this was soon rectified by helpful staff. N/A
I found the receptionist really pleasant,which gave a very good first impression.My daughter and I dined in the bar, and we found the service very good. No complaints.
Comfortable rooms, great breakfast, friendly helpful staff.
Friendly, polite, unobtrusive staff. Good food, clean and tidy. The staff responded well when I asked for another bed in the room for my son to stay. The lady (Portugese or Spanish), that served breakfast was lovely, and a real asset to the hotel. The Darwin room is a feature of the hotel and allows for private family dinners and meetings away from the main dining area. It would have been nice, being as my stay was over the Christmas period and temperatures were in minus double figures to have been offered an upgrade to the main hotel.
Good food. No toothbrush and no toothpaste. The customers should be well informed of this beforehand. As a frequent traveller, I can't really accept this is common practice.
Staff very pleasant and helpful. Food good value and good quality for the price. Handy for the centre of Shrewbury. Room 101!was very cold despite 2 rads being on. Towel rail in bathroom wasn't working so bathroom was freezing cold. Despite reporting the fault nothing was done about it for 3 days. Noisy[traffic] and not much room to work. Pillows poor and need replacing.
None There wasn't any hot water when I used the shower. On arrival we ordered some tea and coffee, as we were too early to check in, and had to wait nearly 30 minutes for it. I felt this wasn't really acceptable considering I had been driving for almost 3 hours.
Good nights sleep very poor reception on BBC1 and I didn't like the smell of the air-freshener
Staff were extremely helpful. Very pleasant stay. Will definitely stay at the Lord Hill again.
Hotel is in a good location, staff were polite and helpful, breakfast and buffet lunch were satisfactory Rooms were a little tired looking and shower facilities old fashioned