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Friendly and helpful at front desk and esp mr at restaurant inside hotel!!!
Super clean rooms that are well appointedParking includedexcellent restaurant Check in staff said breakfast was included and then it was an expensive $12 Euro extra per person at check out. Ouch.
Rooms oK Yes At check-in the receptionaist behind desk indicated breakfast was included. I topld her I thought not. I asked her to double check and she confirmed yes. So when I check out I was charged 44Euro for breakfast. I was upset that I was misled after I que
We enjoyed the old town, but were a bit disappointed that the castle was under repairs We had specificaly asked for a non-smoking room, but were taken to smoking rooms. In the end, we opted for a downgrade of rooms and the staff did manage to find a non-smoking room in this category
Very nice hotel, friendly staff, breakfast perfect. Hotel not easy to find just even with a gps, behind a huge bus station. I was just 20 m from the entrance and couldn't see it.
Very clean; nearby parking; just at the bus station
The hotel is new and right beside teh train and bus stations. Only a 20 minute walk to the merging of the Rhine and Mosel rivers.
Modern design and cleanliness. Easy to find close to train station Staff not overly helpful or knowledgable of tourists' needs. Seedy feel of train station opposite. Long walk to old town.
I really enjoyed my stay. When I got there, front staff welcomed me with smile and gave me a good scenery room where I could see river. And It was under construction out there, but I couldn't hear the noise in the room. Beautiful room, clean bathroom, convenient espresso machine and delicious breakfast. Everything was perfect. Like I said, Everything was perfect.
reception staff were helpful ran out of some breakfast items early; waitress at dinner hard to find when not attending to empty tables - only 3 people in restaurant; dirty glasses outside the door - no clean ones inside.
central location extremley friendley & profesional efficient staff
The location is closed to the pier and the Deutsche Eck.
Breakfast is ok, International hotel Creating a new building at the opposite
The staff and servers were very friendly and helpful. Our bathroom needed some work. The shower handle fell off every time you tried to turn the water on. There was mildew on the tile in the shower and the drain did not work very well and didn't look very clean.
Good service when we needed to change room for a less noisy one We first got a room on 9th floor that had a high level humming noise, impossible to sleep in
This is an excellent hotel, with multilingual courteous desk staff and a recent refit. The breakfast is outstanding (especially on Sunday), and the hotel staff cannot be friendlier or more helpful. My travelling companion had to eat lunch in the restaurant, and the order was wrong, not great quality, and the service argumentative and surly. Best avoided for food during the day.
The water for tea, coffee from the burco was not hot enough - sometines only warm
the phone was not working in the room and the tech would only fix it in the next day
Welcoming, helpful and accomodating staff. Construction of a new hotel was taking place right next door to our hotel which resulted in disturbance. The overall experience was affected would however recommend if there's no construction.
The lovely room, decorated nicely with a view of the Rhine River. The service at check in was extremely slow.
the Diehl's hotel place near the river, it made me quite relzx no, air conditioner. its quite hot.
The outstanding view and the room itself See statement above
Good service and food. Value for money.
This is a great hotel. The rooms are extremely nice. What a pleasant surprise! The smell of cigarette smoke in the lobby. I think their separate smoking area does not work. Should be strictly no smoking all over the hotel.
Very big room and very nice (but little expensive) restaurant.
The restaurant offered excellent meals at very reasonable prices and provided a good buffet breakfast. Staff were very helpful and friendly.
Very comfortable room with a river view.Nice breakfast. A slight disappointment was that the breakfast buffet differed depending on how busy the hotel was. i.e. no scrambled eggs/bacon available on 'quiet' mornings.Given that there is a charge for the breakfast this was a bit of a letdown.Travellers should also be aware of the fact that the hotel is opposite Koblenz and unless you eat in the hotel in the evening you have to move across.That said, once you work out possibilities , not too bad.
Very clean, comfortable room with a wonderful view. Lovely location. All staff excellent, friendly and helpful. Restaurant serves delicious meals. Good choice of breakfast, (although a little pricey)Changing facilities in the swimming pool. We would have liked a coffee maker in the room. Internet charges were a bit much and smoking permitted in the lobby.
Super location. Excellent Room. Quality restaurant None
Brand new hotel. Everything works perfectly. Polite and efficient reception staff. Not so easy to find it, because of its location in a complicated roads junction. But once you get out of the traffic mess, it's at 15 minutes walk to city centre.
I am spoiled with nice hotels, and I was really impressed with B&B hotel - I did not expect that it is so nice, very clean, new furniture, new repair work. Staff is very friendly and helpful- I forgot a golden ring in the room after check out, few hours later they help me to find it! The hotel is not far from the center, around 10 min by walk, when you explore the city, it does not really matter. We did not hear any noise from the big road after the hotel. I would recommend the hotel as a good value for money, very clean and cosy hotel.
Convenience to the city centre.Staff were welcoming and efficient.The Hotel was bright and clean looking. More towels would have been appreciated.Pillows were insufficent,but were quickly added to on request.
Good clean hotel within easy access to local attractions Room too hot even on low temp setting. Staff not aware of local facilities such as restaurants and international money exchange.
Hotel was typical Germanic efficiency without the room being particularly remarkable. Receptionist was extremely helpful; car parking was convenient, and the distance to walk to the town centre took only 15 minutes. Whilst the hotel was more than adequate for an overnight stop, it would not appeal for a longer length of stay.
Comfortable, not too expensive, clean and ordered room/common areas, amiability of the staff, the breakfast buffet was diversified and consequent Location of the hotel: Its location makes it difficult to find, even with a map.
Price and friendly staff
Excellent B&B. Good location at the city entrance, walking distance to the historical center. Good shower. Good price. Comfortable and clean room with TV, A/C, telephone, etc. Breakfast is expensive at 6,90. But there is a shopping center nearby, with a supermarket, it’s a good alternative to eat cheaper.
It was very clean. Lots of parking available (free). The design was modern but cute. I liked the check-in machine, so we could check-in after hours. Instead of a key, the door used an electronic PIN code, so we didn't have to worry about losing a key. Internet was available. I also liked that they provided an extra blanket, so we didn't get cold.
Very clean, nice hotel. The staff was friendly and helpful. Short walk (approximately 10 minutes) to shops, restaurants, and the train station.
Very friendly and helpful staff who were happy to serve breakfast at 06.00 on our last day to enable us to catch a very early trainBreakfast was excellent and very filling. Stay was good value for money and enjoyable. Lack of shower curtain and shower head that could not be attatched to the wall.
It was direct near the main station, the room and the bathroom was enormous and relatively clean. The breakfast and the dinner were quite good.
the staff were very friendly its quite old, needs updating.
Very central, but adequately sound-proofed. Walking distance to many sights. Friendly staff. Good restaurant/bar across the road. Furniture and fittings very run-down and/or in disrepair (though beds were comfortable enough), questionable cleanliness throughout the hotel.
Location. It did not seem very clean. The sheets were dirty. The rooms need the renovations, specially the shower.
Friendly and accomodating staff, right next to the train station, adequate breakfast, and a good value if you're just looking for a cheap place to stay. I don't know what the complainers on this site were expecting for 40 Euro per night. Buckingham Palace? Hanging Gardens of Babylon? Quit your limey whining and buck up if you want a 4 star hotel. It's a little worn out, kind of like british dental work.
The hotel is central & it is easy to reach the town centre & other points of interest. one of staff extremely rude & unhelpful
The staff are friendly and very helpful. Clean but oudated in style. The price is reasonable and it is centralise. The hotel is very out of style, the carpet need changing, no toileteriies. No remote control for T.V and the heater was not working properly.
The hotel is very well located for shopping, sight seeing, restaurants and the train station. I didn't like having no towels for two days and waiting over an hour for a member of staff to some up. I also don't like being sworn at when trying to pay a bill with a credit card.
Everything was okay compared with the price. The hotel was good but seemed to be a little bit worn down.
Very convenient for old town. Lovely breakfast room, tastefully decorated in keeping with original style. Excellent breakfast.
The staff was very friendly and helpful, and the room location was excellent. No air conditioning
The hotel is conveniently located near the shopping areas and Deutsches Eck, Since we were interested in visiting Koblenz' Christmas Market, it was an excellent choice.. Bathroom was very small.
Location to Rhine. Ideal for short stop over Severe step up to shower / toilet cubicle
great location good breakfast too early check out time staff does not speak english fluently
Excellent location; fabulous breakfast
Charming olde world style - staff very helpful and pleasant. Breakfast room charming and selection more than adequate. Use of Internet most helpful. Position in the city excellent for sight seeing, access to the Rhine Ferry and all points of interest.
The staff were very welcoming and friendly, greeting you as you came and went from your room. For the price we paid for the room I have no complaints.
The staff was extremely helpful in pointing out places to go and things to see. The rooms were very pleasant and comfortable.
convenience to the old town and the Rhein Boats could do with a mini bar and /or tea's made/ coffee
We were just passing through the area, so just stayed the one night. Clean and tidy but beds uncomfortable. Picturesque location with vineyards all around and the River Mosel just at the bottom of the hill. Not much English spoken, if any. Only took breakfast at the hotel, had our evening meal down near the river for half the price!
All staff that we met could speak good English and gave very good service Only that we found it noisy because of several large group events happening in hotel over the week
Good breakfast. We surprisingly had a nice apartment with a kitchenette. Not in the city, but you could easily reach Mainz by bus (although it's not so frequent).
Pleasant, quiet location with an excellent on site restaurant. Friendly and helpful staff. Could be difficult to find without GPS
We had a lovely large airy corner room. The staff were helpful and patient with our poor German. Dinner was very good and it was the best breakfast buffet on our trip. Free internet access on their computer.
sorrounding the room size is far far too tight
Upon arrival, well after the time rooms were meant to be ready, it wasn't, then there was a lack of communication between staff @ changeover which meant we sat waiting longer than necessary - this was the only negative!!
Modern comfortable hotel in quiet location
Nice view from the room, very good restaurant quality and magnificent breakfast area. Long distance from the city center.
Excellent location close to the old town. Superb breakfast from cafe Wermenn just five minutes walk away rather than hotel. Stayed one night only as part of a driving trip along Mosel. Good underground car park. Internet not included in price.
Simple reservation via internet x
The large bedroom The noise from the street below
The hotel was very conveniently located, being a short walk from the historical district of Koblenz. The room was comfortable and I was able to catch up with the news in English on CNN on the TV in the room. I appreciated very much the fact that it was possible to use the Internet for free from a computer set up in the lobby. The bathroom looked a bit old, but was perfectly serviceable.
The breakfast was excellent.
Staff very efficient, car parking/garage most useful, would stay there again
Lady at the reception was very kind, very helpful, very cheerful.
Close to city activities and river. Noisy.
The hotel is in a good position with good facilities and an excellent buffet breakfast. We were surprised the hotel did not have a night porter.We had a problem the first night getting into the hotel.
The room was a generous size with a great view of the Rhine; beds were comfortable and everything was clean. The breakfast was luxurious. We didn't feel like going to the restaurant the first night and ordered room service, and the food was delicious. Overall, it was the relaxing, off the beaten path experience we were looking for. Putting guides in the hotel room on how the hotel works (room service, breakfast hours, internet etc) would go along way for those used to seeing that info spelled out, but reception was helpful when we called and we got the information and services we needed. If you take the train to Urmitz to get to the hotel, be aware that you have to walk out to the main street to catch the bus or any taxis; the hotel website doesn't point this out.
Good hotel, staff is Ok. Room is good and clean. Location:(( Breakfast in other building:(
The hotel was very new, modern in design, and the staff really helpful and friendly. The swimming pool was beautiful also
This hotel is only 16 months old, and is wonderful. The rooms are the most modern and comfortable for a business traveler in Europe that I have ever stayed in over the past 10 yrs. In addition, it was an incredible bargain....and the Oktoberfest menu at the Bauhaus was delicious!
Friendly reception, fun Brauhaus restaurant, excellent breakfast - I would happily revisit Strange "wet room" bathroom. Floor slopes away from drain.....
Very modern, cosy and friendly as its name suggests! There are still some touches to be added, a bit incomplete
Breakfast was good, although we had to pay extra and it was in another building.Water for tea not boiled properly. Even though we arrived after 17.00, our room was not ready. Hastily made up so some cleaning was a bit cursory. Overhanging bushes in reception parking need trimming as they restrict parking access. No key for room safe - staff said the previous owners had taken all the safe keys!
A nice and quiet place. Friendly atmosphere. Very good breakfast. Nice suroundings. Definitely recommended for those who want to stay away from a noisy city. A traffic sign "traffic forbidden" at the beginning of the access road to the hotel makes a sort of confusion, especially at night when it is hard to find somebody to ask the way.
Hotel is good, room is big and clean. Breakfast is OK. Distance to restaurant 200 meters, 3 days WiFi is not working. First day hot water in bathroom, only after 5 oclock:(
facility was excellent and staff was very hospitable. nothing
The location was excellent. It was quiet and great for exploring the Rhine and Mosel regions. Manager was outstanding and very helpful in all respects. Pillows were very poor, but were replaced immediately upon request. Heating was also inadequate.
The room was very clean, the staff was friendly and the breakfast was good. Value for money. The room could offer a little bit more comfort ( everything is there, but basic)
Nothing Hotel did not offer Facilities as advertised. Resturant was closed. Themed room Morroco was with Swedish Furniture Albiet ratan the only morrocan feel was the casablanca movie picture one wall mirror and 3 small camels on top of the ikea style wardrobe.
We booked 2 bedrooms, we arrived at around 20:00, I had a very nice bedroom however my collegue received a very low quality bedroom in the cellar without window, we asked to change however the hotel was fully booked, they booked another hotel for us but gave us the wrong address, took us 1 hour to find hotel, very bad experience and I would not recommend this hotel to anyone!!!
Quiet, pleasant location. Terrace and gardens. Noisy door locks and latches and slamming doors echo around what is a large old building. Evening meals/snacks, good quality but pricey.
The rooms are all on the second floor and there is no lift, so if you have a problem with stairs this is not the hotel for you. Other than that this is one of my favourite hotels. It’s not perfect but I rate it 10 out of 10 because once I get here I can completely relax. The food is excellent and the staff are genuinely friendly.
Hotel staff. location (green and peace) It is a little bit tricky find the hotel... but with a Tom tom you can go everywhere...
The general appearance of the building and the beautiful guest lounge The ultra modernised bedrooms which were clinical, being all white and sparsely furnished
A nicely appointed and clean hotel with character and in very peaceful and pleasant grounds. The hotel was decorated with original paintings and had a classy feel to it. Finding the hotel may have been difficult without satnav but there was ample parking. The staff were friendly and helpful.
The friendliness of the host; cleanliness of the accommodations; roominess of the accommodations; location.
Helpful owner, roomy apartment, good location. We found explorlng the Eifel and the Hunstrucke countryside, between the Moselle and the Rhine, very interesting
Very friendly. good accomodation and food. Good views. Free Wifi and Parking. Awkward stairs for my wife who has visual field problems- a second handrail would greatly improve things.
Very friendly owner; great breakfast; very comfortable bed - everything was great! It would be nice if they accepted credit cards.
friendly host, nice breakfast, spacious room absolutely not.
Nice, good value for money, good breakfast
The view from our room and the breakfast room was wonderful, as was the room itself and the breakfast. Our hostess was helpful in suggesting activities and places to visit.
Absolutely everything. nothing
A warm and friendly welcome which was combined with an excellent description about the area, maps were supplied with good recommendations for restaurants within walking distance. The accomodation was spacious, clean and comfortable, The service and food was excellent at breakfast, with a fresh and varied selection. No
The room was big and clean The air was a bit stagnant, could use some fresh circulating air
Staff were very helpful and friendly.
Friendly staff, great location, internet connection
I like the view onto the garden at the back of the hotel. The breakfast was also very nice.
Very friendly and helpful staff. Large bedroom and nice decor. Excellent breakfast (although this was extra 10.50 euros but it was well worth it).
the staff, especiall at the front desk, was very friendly and helpful. The breakfast was very diverse as well. Great value overall nothing really
We loved the hotel, the owners are very friendly and helpful. Very good breakfast in a wonderful setting.
Excellent breakfast and dining room No bar
staff very competent and friendly. Felt very welcome, food excellent not applicable
The staff and comfort of the room Nothing
really spacious rooms, fantastic breakfast!
Staff is kind and even i got arrived at night, he explained kindly what i asked. Also breakfast is really nice. its not very far from the train station and cruise station. expensive internet.
The staff were friendly and helpful. The room was very well furnished; good ensuite shower. 23 channel TV included BBC Worldwide. Excellent hot & cold buffet breakfast nothing
Large, clean and quiet room No
comparing the price and the room, it is good. Breakfast is too simple, the elevator is too small.
Courtesy of the staff,information in the room.
Near railway station,very friendly,clean,good breakfast. Near main road so a little noisy.Shower gel empty on arrival, not filled up on request.Carpet on top floor stairs is past its best.
Cozy and friendly hotel with its own garage. Thus you don't have to cruise narrow streets looking for a parking. Cost you 6.50 per night. Room is clean and big enough (for the money), everything looks like new. Buffet breakfast has very good selection. We spent only 1 night there but we really enjoed it.
The staff are very friendly and helpful. Rooms are comfortable, clean and spacious. The hotel is located very close to the train station, but is quite a walk (15-20 minutes) to old city.
The rooms were big and comfortable. Nothing was translated into English, all the way through the hotel.
Design and comfort of room was amazing, everything perfectly done and attention to detail was impressive Indoor swimming pool would have made the spa facilities perfect (separate from the spa area, another room next to the spa area could be an option)
The restaurant staff was very helpful. I wish the staff had spoken more English. I asked the room be cleaned one day. New towels appeared and the glasses were not replaced with clean ones.
The hotel catered well for English speaking guests with English translated menu in the Schloss Engers restaurant. We found the food, both breakfast and dinner, to be excellent. Most of the staff did speak English and were very helpful.