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Decor, walking distance to city No parking as promised, trouble with internet eventually resolved. Staff not friendly or helpful
Nice clean city center hotel with friendly staff and decent breakfast. The internet connection had some problems the first day of my visit but I am sure that the provider was responsible and not the hotel.
Good location not easy parking by car
A very stilish and modern (built 2009) hotel, located very centraly in Munich. Around the corner from Sendlinger Tor (and the U-bahn station) and next to the shopping district, only 6-8 min walk to Marienplatz. Rooms are small but adequate, breakfast was very nice (continental only) and good value at 7.50 euros.
Very clean hotel with a well laid out breakfast buffet. The lounge area was great for a drink in the evening with well priced choice of drinks and friendly bar staff. The location is perfect for walking to the old centre and just over 10 minutes by foot to the main station. Great value for money for such contemporary and smart decor. The hotel staff were very polite but some of the Receptionists are a little cool and unfriendly but this did not detract from the overall good impression of the hotel.
this was a comfortable well run hotel with an efficient check-in and luggage storage service. the hotel provided an excellent wide choice breakfast at a very reasonable cost. the hotel was well placed to explore the city. the queue for breakfast
A terrific hotel, very slick design, very reasonaobly priced at an excellent location in the heart of Munich,.
Convenient location to shopping belt along Sendlinger and city central. It's only a stone's throw away from Sendlinger U-bahn. Hotel reception was in a mess when we arrived on 15 Oct 09, with staff scrambling to search for guests name manually on pieces of paper. We were told that their computer systems are down. They could not locate my booking as my name was erroneously mis-spelled in their maunal listing. I was shocked that they do not have records on our booking reference no. with Booking.com. It took them almost 25mins to eventually allocate my 2 rooms.
+ Location + overall facility - Room size - only 2 coat hangers - hefty surcharge of 75% due to Oktoberfest reduced "value for money" significantly
The hotel is very new, so everything was fresh. I found the bed comfortable. Well located with U-Bahn station very close by. As mentioned by other reviewers the rooms are small. The desk and stool are inadequate and there is nowhere to put your luggage or properly store clothing. This hotel is only suitable for short stays and for travelers with minimal luggage. Service by the reception staff is inconsistent; ie some excellent, others not so good.
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
Luxury environment, great music selection, very nice breakfast, great location
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
Location was fabulous. Hotel was clean, safe, quiet.
Location, efficiency, friendly staff
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
The staff really made you feel like a VIP guest, and were friendly and efficient.
Freindly staff, and a nice spa. The LAN internet connection is very bad, and it`s not worth paying for.
The hotel staff was very accommodating and helpful - pleasant attitudes . The first room they showed us was unkempt looking (rumpled bed) - it also had a damp odor, The hotel lobby is lovely - however, the hallway rugs are faded and sometimes stained. The rooms are small and need updating (desparately!!!)
This is a five star location with two star rooms. Go out the front door and walk to all the good sites. The rooms were very disappointing. Old, needs updating. Very overpriced for the room
The location is exellent, THE BEST in Munich. Too much people from the Middle East 90%
Very gool luxury hotel, with heritage, traditions and royal atmosphere. Excellent food arrangements, bars and restaurants. Comfortable rooms. Friendly service. We arrived to the hotel at 18.00, and it found out thet our room was not yet ready. No wireless internet in rooms was available.
The room facilities The lobby is very loud you can't hear anything , and the rooms hallway is very old
Excellent hotel, with perfect location. Extremely helpfull and friendly staff, gourmet food, comfortable rooms. None
The location of the hotel was excellent. The room was incredibly small for the cost/five star rating
the staff were very helpful, location great room is quite small and bland!
Location is perfect but no value for money Location is perfect but no value for money
theirs great restraint for dinar and good serves rely thanx allot its mazing
Classic and classy design, location, staff, breakfast, the music at the bar.
The rooms are wll furnished, good high speed internet, excellent central location The Breakfast is a total rip off. It does not matter what you order, you pay €27. Thi sis simply outrageous rip off.
Excellent service Bit expensive, breakfast very expensive and bar a bit small
The decoration of the room and the free wi-fi. The exterior of the building
Ambiance, cleanliness and nice staff
Hotel is beautiful, upscale, modern and comfortable. Location is top rate, directly across from the virtualize markt. The staff was very friendly - though they seemed to have some issues which I suspect are from the hotel being rather new. Staff needs to be better trained in restarting the room with amenities. Coffee, sugar, other items were often not re-supplied. Room heating system failed while we were there; howevet, hey did supply us with a portable heater that worked well,
Balcony, accommodating staff. When I had asked if I could check in 2 hours early, they said yes. When I arrived it turned out this was not possible. Which would have been fine if I wasn't am traveling for 10 hours and if everything in Munich wasn't closed on Sunday's.
Great location. Great staff. Awesome fitness center.
The staff, breakfast & location
location Suggest to travelers that they do not drive in Munich. We received excellent directions from the hotel and doorman made parking very easy, but Munich is not a city to drive in, even if it is only coming and going. Take public transport.
The location of the hotel and the competent and helpful staff in reception and lobby.
The location was perfect, the breakfast was enough full and staff was very welcome and helpful. We enjoyed our staying there.
Everything was perfect ... literally . every staff member seemed to know my name . The room was outstanding. Big , clean and just the right temperature . No in house movies . Everything else was fantastic
The quiet rooms,central location, and excellent breakfast. Reception was very helpful. Highly recommended.
Location was very convenient to Marien Platz, Hoffbrau Haus and city market. Staff was very courteous and helpful. The only complaint we had was not being able to lower the thermostat setting in our room.
Great location - staff very helpful and curteous.
Comfortance, position close to marienplatz, design, breakfast.
modern setting. good breakfast There was no safe in the room,that is awful for the city hotel.
the location is excellent, the staff are helpful.
The huge bathroom and the big shower cabin. Excellent location - within walking distance from the railway station and from the city center - and very helpful staff!
Location is good, but not central (10-15 min. work). Hotel is mice, but not new.
Location is perfect. One of the nicest rooms and bathrooms I've stayed in while in Europe.
location, but was very noisy surrounding. I also loved the interior design. Would be great if they provide room service.
perfect location, good breakfast, comfortable rooms. though the room was non-smoking there was a constant sigarets smell.
the hotel was good and its position also good but there is no room services that mean you must carry your luagge and every thing you want serve your self>>>minibar is free
the location is great.. the reception 50/50 i mean some of them werent friendly at all
The hotel location is excellent in the middel of everything shopping transportation and all other activiteis Rooms was not as requisted they game at the 1st flour rooms can't change. The room can't be closed from inside, twice it happen hotel staff open the room during our sleeping time.
Great location, good size room and bathroom. Decent breakfast.
The rooms were very clean and comfortable. The hotel is on a small side street within a short walk to the Marienplatz and Munich's famous Glockenspiel. We stayed one Saturday night in November, and while the hotel is located on a small, quiet side street, it shares that street with a bar. Now that the laws in Germany have changed and smoking is no longer allowed in bars and restaurants, people must go out onto the street to smoke. So the quiet street transforms into a loud, crowded extension of the bar from about 11:00 in the evening until 5:00 am the next morning.
Location in munich, comfortable room,adequate dinning room, good service, friendly staff, reception good, doorway assistance good. People were both friendly and helpfull. Rooms were not heated to usa standards but qit all right vs other hotels of same class in germany.
Good hotel, good breakfast
The location was excellent! The noice was coming from outside surprisingly clearly.
Central location, excellent breakfast selection, reliable service, old world charm. The front desk staff is distant rather than friendly, but they are efficient and get the job done, which is enough for me.
staff very cold towards guests, staff loudly fighting and arguing in front of guests, poor breakfast buffet offer, very high price for the service rendered
The location was excellent. The room was very noisy, no tea/coffee facilities, no aircon, very very poor value for money - it was twice the price of the 2 other hotels that were four star that I stayed in, and half as nice!! Not a 4 star hotel if I compare it to others.
The location of the hotel was excellent. We were initally booked in for 2 nights and decided to stay another night. Once we parked our car we did not need it again until we checked out as we were able to walk everywhere. The staff were friendly and our room was clean and comfortable.
Very nice hotel. Absence of the air conditioning made my stay not so comfortable, it was too hot in the room, what is not acceptable for such expensive hotel.
Excellent location and services. Very polite and helpful staff.
The location of the hotel, the presonnell as well as the La Famiglia restaurant was ok. The singleroom was very small and we had to change it to a doubleroom for single use. No information in english in the rooms. Very small TV in the rooms, could hardly watch it from your bed. I got a feeling this hotel was meant for elderly persons without children. The breakfast was quite ok but could have included scrumbled eggs, sausages, bacon etc.
Location, cosiness rooms too small
Convenience: best location, having an in-house cafe for breakfast, lunch, and afternoon coffee (with delicious pastries!) Style: rooms, common areas thoughtfully and attractively designed Staff: first rate, attentive and accommodating
Location is fantastic; right in the center of everything. The hotel is lovely and romantic. The service and breakfast are top notch, and everything was kept very clean. Given these, I would say the overall value is very good. My room was rather small. It was fine for an overnight business trip and I generally don't need much space. But if you prefer a larger room, this may not be the best fit. I would gladly give up space for the other amenities and price, however.
breakfast, room cleanliness, location price may be a bit high
very good location, nice quite big room, srawberries and sparkling wine for breakfast no mini-bar at the room, no warm breakfast
The location is very central, short walking distance to shopping areas, etc. The surrounding area offers quite a few good restaurants. Good breakfast. We could literally hear people in the next room talking. You need to climb some steps to reach the elevator, and there were some additional steps just before reaching our room. Therefore, it caused some inconvenience when we needed to take the kinderwagen to the room. however, the hotel helps you with storing it at the entrance. However, overall I will rate this hotel as very good.
Breakfast View, street noise, some staff unfriendly and unaccommodating, no minibar (refrigerator). Very expensive.
Great location, walking distance to most historical areas and great restaurants, very easy & reasonable parking, excellent breakfast. Quiet, clean rooms. Very updated and clean
Very clean and very quiet, excellent shower. Very expensive
Location, nice rooms, nice staff no
Excellent room, v quiet but with all mod cons and in the centre of town.
The apartment had everything a couple would need in a great location in the old part of town near the Hofbrahaus. We found the staff to be excellent, very friendly and more than willing to help in all cases. We madea mistake with our reservation and thought we were checking out a day later. We arrived back from an excursion in the afternoon of our actual departure and realised we needed to get to Frankfurt airport with 4 hours! Unfortunately we weren't able to make it however all 3 staff tried as best as they could to arrange many details. Thankyou The air-conditioning was lousy and the pillows were large yet soft, otherwise quite fine
Everything, beautiful, clean hotel. Great location In room refreshemnts were way overpriced
Closer to the Marienplatz and ability to cook light meals The celings were too low; I bumped my head a couple of times while getting up from the bed or the sitting area. The hotel did not provide detalied direction on how to go there from ythe metro station; very difficult to find the hotel.
location and hotel staff
My self-catering suite was huge, spotless and wonderfully presented with great furnishings. The little kitchen was very handy and the balcony over the courtyard charming. The hotel's location was fantastic - a short stroll to Marienplatz and the centre of things. Staff at reception were very helpful. It was relatively expensive at €195 a night and breakfast wasn't included in the price of the room.
nice bar, lovely clean room restaurant was small and we could not get a reservation
Food,quiet,central location,helpful staff Room heating on ground floor was barely adequate
Liked the way the bathroom could be visually integrated into the sleeping area (glass wall) by opening the sliding door. Trendy cocktail bar. Super location close to Marienplatz and Viktualienmarkt. Could have done without the strip joint opposite, which leads to late night traffic
The location was excellent. The rooms were very nice and clean. Breakfast was not included in the rate as with other hotels we stayed at.
Staff were very helpful and efficient. Decor and ambience excellent. Comfortable lobby and pleasant outdoor area. Needed more wardrobe and cupboard space for clothes and toiletries. Pillows very hard and uncomfortable.
Staff were very helpful, and friendly. Hotel in a wonderful location for the old part of Munich. Not really a 4* Hotel, room standard a good 3*, breakfast buffet average and overpriced at 37 euros for two.
good and friendly service, central location a big plus
I would like to thank all the staff for the excellent services they have provided to us during our recent stay for the christmas holidays. We were very happy to be there. Rooms were very clean and spacious with excellent decoration. Ideal location in the centre of the old town. We strong recommend this hotel .
Excellent front desk staff, concierge services, drinks and atmosphere in the bar, rooms design, prime location No
The location was superb, the room very quiet
Unbelievable experience, it was the first time that I've seen in a hotel the following, all the staff knew the guest name, a prayer carpet and a compass was prepared in the room(respect to the Muslim guest needs), complements fruit and minibar without alcoholic drinks refilled on a daily basis. The room services food is the best in quality. And laundry service fulfills the guest needs. Never the less the location of the hotel is the best, and it worth every cent. Finally one of the main reasons that will make me to come back to Munich is this hotel.
excellent concierge service. Reception did utmost to give us a room we were happy with. Excellent breakfast staff. Very poor views (look out onto a multi storey car park) from back of hotel and I had requested a room with view on booking form. Very disappointing to get allocated very small room with car park building darkening the room even more. The gym is too small!!
everything top class: location, service, restaurants, roof bar.. Internet access is not included in the roomrate, unusual for a hotel of this class. No WIFI, only wired access available
Luxury room and good services
Location, the room and staff
The hotel is beautiful. lovely attention to detail. spacious, clean design, playful and elegant. Emiko restaurant tastes were delicious. The hotel is in an excellent spot to have a romantic walk through Munich center in the evening, or enjoying the sights and sounds of the Viktualienmarkt in the morning. The room was a bit chilly.
What we liked best about the Louis was our room, which was a very affordable room, and was still spacious and comfortable and stylish and it felt like we were staying in a really cozy, upscale bedroom - it did not feel like a hotel room. Oh and the hotel smells amazingly good. The only thing I would change about the room is, we would have appreciated a tea/coffee bar to prepare our own hot drinks; this is a feature we use all the time in hotels, when available. That is the only thing I consider lacking in the room.
They recognised me from previous visit and upgraded me. Gorgeous design of room and facilities. Great location.
Decor was elegant and unusual e.g. recessed closet space. Room (courtyard-facing) was very quiet despite very central city location. Maybe it's louder in summer? There was a restaurant on the terrace directly below. Breakfast tasted absolutely terrific - ingredients all bought fresh at amazing farmer's market across the street. Staff at desk, in restaurant were friendly, cheerful and eager to help. Upon my request, they instantly replaced the "desk stool" with a chair with a back. Stylish and pleasant lobby encouraged a convivial atmosphere. Daily shoe polish service, daily newspaper were nice amenities. Wireless (included in rate) worked flawlessly. Excellent shower an Platform bed was a little bit uncomfortable.
The location was excellent,The staff was very helpful,the breakfast was terrific,and the room was nice.
location and good breakfast no aircondition,
Buffet breakfast was above average. Only the lack of Air Condictioning. But I suppose temperatures in the 80's F are not common in Munich-?
Good location. Center of MUnich. Internet is not free of charge
Small rooms, with budget furniture. Seems more like a 3 star hotel. Internet available for a fee - this is 21st century, internet should be free! More, it was not working! :-(. Overall, the value doesn't justify the money. 145 Euros per night is too much! You may want to try a 5 star at this price.
Very comfortable and helpful, friendly staff. Room was very nice and reasonable size. Location is perfect for central Munich. paying for wifi. 8 euro per hour with T-moblie
Location. Acceptable breakfast. Good service. No air conditioning. No elevator. No included wi-fi. Far from a 4 star hotel.
Location only Internet connection problems, towels looking very old, expensive for what it offers
Excellent location what ever do you do - go out in the city, go to the restaurants or shopping. Easy accessable public transport (Tram and S-bahn). Noisless environment. Frendly staff. Comfortable bed. Quite small room. Old and small (14") TV set. Embarrassing remote control (only 6 buttons). It is time to change ordinarie room locks to more modern card locks.
Excellent location, helpful staff, clean rooms.
The Location close to shopping area
I like the hotel location and breakfast very much:)Cofee was very good:)The conditioning system worked good.
The breakfast was excellent. Overall the hotel was very good value and an excellent location.
Convenient location, comfortable, clean, excellent service, very good breakfast buffet, worth the price, able to skip lunch, more time to do other things. Did not find anything to dislike.
The kindness of the staff and the cleanliness of the room.
Location, breakfast staff
Room and Bathroom were new and modern (very clean) Location to the main square and attractions were unbeatable. Internet was 5euro for 15mins of use...huge ripoff.
Location, staff, comfort
The Mercure Hotel Munchen Altstadt is ideally located for the city centre with quick and easy access to both the S-Bahn and underground rail lines. There is a direct train from the airport to Marienplatz (S1 or S8) which takes approx. 38 - 48 minutes, the hotel is then just a few minutes walk. A welcome supply of water, apple juice and coke were provided free of charge in the room. Breakfast, if not included in the room rate is expensive but there are plenty of local cafes to choose from as an alternative!
Loved the location. Easy access to the Marienplatz shopping street/Metro station.