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The cleanliness of the room and the comfort Hotel staff
Localisation Still typical roamnian with some details which are not working or badly serviced
Service was reliable
The spa, the room. The fact we paid the "4 day" rate after having to cancel the first night and stayed only 3. The very poorly organized haloween party. The lift maintenance at checkout time.
excellent price-quality ratio, friendly staff (e.g.the breakfast was served even 30 minutes after the "official" time interval), very clean, excellent bathroom (spacious, appliances condition, amenties) -
next to the beach.
Good food, friendly staff
sea view no facilities for childrens
Ease of access to local ammenities
Location, during my stay in November it was possible to adjust room temperature as I wanted. Although I leave the hotel one day earlier as I’ve assumed there was no fee charged. The room was not cleaned properly in the mornings.
This hotel offers a great view of the sea. The staff is always friendly and ready to assist their customers. Not having time to stay at least a month there.
Close to the sea, nice view if you have booked seaview room, reasonable breakfast, clean rooms, a lot of TV channels in French, but none in Russian Unfortunately the building designed so that half of the rooms doesn't have view to the sea at all, instead you can peer at some ventilation facilities. Advice is to ask the room with the seaview when booking.
Hotel offer direct seaside location in the city center of Constanta. There is guarded parking for fee. It is worth to pay the small extra fee for the sea view. Back side is very noisy because of large cooling fans.
only the sea view the room was very poor; the walls dirty, the bathroom almost dirty;it is not a Ibis hotel; they are usually at least clean
Good location on Beach. Slow beach service and pool serce for cocktails. I feel the hotel is expensive for what you get compared to other Romanian standards. Slow beach service and pool serce for cocktails. Need greater variety in food. No tubs.
excellent service and delicious food
Nice private beach; very good service level, international 5 star standard. Restaurant a little overpriced.... + a hotel of this status should have a real spa. The massage I had was excellent, but the facilities are really too small: no turkish bath, two seater sauna.... + you have to make reservations for the sauna...
The room and the beach 1) breakfast is not good enough for a 5 stsr hotel 2) too much personal in the restaurant and not at the required level
Beach Club, view, location, service, spa Too small bathroom for a 5* hotel
It was a very good hotel. I like especially the large room and the confort provided. It has a good value for money. I think to return to the hotel in my summer hollidays. There are no bad things with this hotel.
I like this hotel. Very good location, very good price, room are very good and clean and the staff is very king with the guests. When I will be back in Constanta I wil,chose Hotel Carol again. Everything is good.
Being different from other hotels in its historical style, Hotel Carol offered us a unique and unforgettable experience. It was worth to spend some relaxing time here. They do not accept AMEX cards for payment.
Very good hotel in a practical location
Excellently located and decorated hotel, only one black away from the main beach in Constanta. Receptionists are friendly and speak excellent English. Beautifully decorated rooms, with satellite TV and a fast internet connection.
This hotel was very clean and modern. The staff were friendly and helpful. In all a very pleasant experience to stay here. The beds were a little hard. Also, a small recommendation - supplying a kettle and tea making facilities in the room, and a power adapter for overseas plugs would have been appreciated.
Sparkling clean. Wonderful services. Very nice staff. **** 4-star honest by international standards. Will stay here again. Of all the hotels in Mamaia, there is no better value versus money. Children friendly. Good restaurant and relaxation at the Splendid. Nice hair salon and beauty salon at the Majestic Hotel (Hotel Majestic half a mile away towards center) great services, low prices A bit of a problem when crossing Mamaia Boulevard cause the drivers are not courteous - to say the least.You need to raise your hand to say stop, otherwise they will run you over even at the cross sign.
The staff were there to greet you as soon as you walked through the door everyday. The cleanliness and hygiene in the hotel was spectacular. The hotel was modern and the rooms were comfortable, a great size and had everything in them that you would need. Rooms were fantastic with a lake view.The staff made you feel so welcome. There is nothing i did not like about the hotel, however it would have completed the holiday if there had been a swimming pool, although the beach is only a 5 min walk away. In addition to this more variety at beakfast time would have been better. However these are just minor i would definately recommend the hotel and i would most certainly stay there again.
The hotel was very good, rooms are very clean and staff excellent. The hotel is only a short walk to the beach.Nice breakfast too.
The view was great, facing lake Siutghiol, with an excelent view over the sunset just in front of the large window. As few guests were in the hotel, the breakfast was not open boufet, therefore I had to wait for it to get prepared so I had to spend more time in the restaurant than what I have innitially planned.
I like very much the view to the lake, the staff and all the services.
Proximity to the beach and view of the lake. All was good
Clean, lovely view, quiet!, Great bed&bedding - very comfertable. Few activities - ie restaurants - in the vicinity (though was there off- season) breakfast ok - but more fruit would be nice - and not certain why eggs were always cold. restaurant staff not very friendly
The location off the hottel is close to the beach. The room was fantastic, the staff very friendly and the restaurant was very good.
The hotel is very clean and the breakfast is ok, even if it can't be classified as for a 4 star hotel. The hotel parking is very small in comparison with the number of rooms. Only 1/5 from the number of guests could keep their cars in the hotel parking. I had to leave my car more than 1 mile distance. Also, the hotel is placed on the beach, but it has no private beach. We had to pay extra in order to get a sunbath. Not to mention there is no one to clean the water. On the hotel side, the sea water was full of algae.
Right on the beach in a fairly quiet part of mamaia. Also very close to bus stop into constanta. Romm often a little smelly from the drainage in the bathroom. Also no english news station I.E. cnn or bbc. Overall feel is that it's more a 3 than 4 star hotel when weighing up helpfulness and knowledge of staff, the above reference to the room and the rather limited breakfast provided.
- The hotel was not clean, in one of the restroom was a strange smell. the breakfast was bad. I would not rate this hotel as a 4 stars one.
Quiet area of resort yet convenient. Prices in Bar near Reservations Desk area were exorbitant especially for water.Toilet bowl had evidence of previous occupant yet it had a "Hygienically Cleaned" band displayed (I reported to desk). Door showed evidence of tampering at the lock (I reported to desk).
the location - ; the beach was not clean
Good location, internet access
Was not crowded, we could upgrade rooms, we had a great terrace. Staff did not have a smile - at all!
The price for the room was reasonable (60 EUR). The Hotel is located right infront of the sea. The room / bathroom was ok. Breakfast should have a bigger choice of food. Food is only refilled partly.
it was located a little bit outside the party area, which wasn't too bad, as it was rather quite at night * hotel staff was unfriendly and rude (we were treated like some kind of criminals because one towel (!) was missing from our room) *no way is this a 4-star-hotel, more likely a 2.5 or a 3-star-hotel *the breakfast was below average *when you enter the reception you get treateted with 2Pac songs (something you'd expect from a cellar club, not from a 4-star-hotel), and so on and on ... all in all: it was a desaster, don't go there
great staff, great position, quite big parking space and not to crowded, clean room the beach is too small but the taxi is quite cheap and you can take it everywhere
Good location. Helpful staff.
Sea sight, room arrangement and facilities, confortable, warm; attention of hotel staff, It seems to me a hotel i should return other time
Closing down the Breakfast room well before the given time.(10.30)
The position is excellent in autumn and spring, when everything is calm arround. They have a parking, but it is closed and there is no one to open it in the eveninig, when we arrived. The staff is not kind at all.
Staff friendly, comfortable rooms, beautifull sea view, refined menu, intimate restaurant, pleasant environment.
A new hotel that has very nice modern rooms with fantastic views of the black sea. The staff were also exceptionally friendly The hotel is located amongst some pretty grotty looking apartment blocks and there is only one nice restaurant within walking distance
A 5 star welcome received by a professional ,smart and nice reception-they open the restaurant despite the late arrival(11.30 p.m.).good food and unexpected good wine(cheap price)-the room was clean,wide and big TV.Thanks to Guly and all the staff
I liked very much this place.it is wonderful,quiet,water and sun.
At first, I was a little doubtful, but once I got here I had a very nice surprise: to find that everything I'd seen on the internet is true, conditions more than 4 stars, an excellent staff, helpful, friendly and always smiling. In the morning I had the most beautiful surprise of all, to see the first rays of sun reflecting on the sea surface,..... So that's a true awakening. I will come back for a longer vacation here to enjoy moments of relaxation that I am missing much. it can be done also in romania !!
The room was great....wonderful view on the Black Sea!Very friendly and helpful staff! Location was not that great, but not that bad!
New, well appointed, small hotel. Very friendly staff. Good food.
Modern interior design, new furniture, spacious rooms, clean. The staff was very friendly and helpful, always at your service with a smile on at all times. I liked everything. Perhaps the Internet connection could be improved to accomodate business travelers.
The staff, hotel conditions and very friendly owners
Absolutely nothing. The room and bathroom were dirty. Overpriced, and filthy. Arrogant and unresponsive staff. We were booked for 7 days, but left after only two...could no longer stand it.
Professional staff, excellent service Only buffet offered in high season. Ala carte suspended during this time, probably for expediency and cost efficiency. Spa treatments were fully booked during my stay. An on-line facility to view availability and ability to make bookings would be useful.
Great for children with clean swimming pool,games and child care during the afternoon Still a few details to take care of before reaching the 4 stars...
The view The breakfast did not have all the food available up to 10:00 o,clock as mentioned in the schedule
Near to the (private) beach and other restaurants and shops. Permitting smoking in the dining areas
I will start with furniture - elegant and simple, room clean, personnel very kindly, you can order the food in your room. The last but not the least the chef makes your day: perfect. No complains
Excelent staff, good services, good location, and very fancy restaurant
Central location, near the beach and the old town
We had a great stay, one of the best hotels ob the black sea coast.
Very accomodating and helpful reception.
One of the best value for money hotels in Romania
huge luxurious rooms for an excellent price and extremely pleasant staff and management nothing, but for people with disabiities its lack of elevator would make it unusable.
this is my second stay at this hotel. both times everything was excellent. the staff is friendly and helpful. the room was as clean as home. breakfast started at 8, this is too late.
The staff was very pleasant and helpfull. I missed a fitness room. I also prefere a breakfast buffet, not a la carte. The breakfast voucher was miserly for this type of hotel. I had to pay extra when ordering a continental breakfast with tea, orange juice, water and coke.
What could i possibly like?We didn't had electricity for too many hours. Disappointing services and the staff was rude!
standard 3 stars hotel not 4 ;breakfast only 2 hours from 8 to 10 am Nothing special in this hotel
Absolutely ok! Of course it is not a real 4* hotel, but for Romania it is just fine. Great location 10m of the beach, great view, ok personnel. Superb breakfast, in quantity but also tasty. More than this, great value for the money! Good for families with children. There's also a small mini-market nonstop store right in front of the hotel where you could buy lots of things (especially drinks) at reasonable prices. I would definitely recomend! We stayed in a suite (garsoniera) consisting in a small "living room" with kitchenette and a small bedroom. It was ok, but some of these suits don't have windows for the bedroom. They changed our suite for one with windows for the bedroom and balcony for the living room.
the staff was very amabillity, is ideal for families, cleaning ok, unfortunatly no available WIireless Network Conection
The pool is OK, but populated with families with kids. Small TV, old furniture, poor selection of food for breakfast, small bathroom, everything looks cheap and is cheap, generally overrated 4 stars hotel.
good servie , good breakfast, nice emplyees no one
The hotel is very small, is quiet, and has a nice view of the lake. We had a nice surprise finding, on the balcony, a support for drying clothes. Eating the breakfast at the tables on the lawn between the hotel and the lake was very nice. The staff was very friendly, including the cleaning lady. Overall we liked it. The biggest problem was getting to the beach. The sidewalk near the hotel was missing - we had to go through the parking lot of the hotel. Then we had to use a very narrow sidewalk, then we had to cross a 6 lanes street (on a crosswalk), then we had to cross another parking lot. This took about 4 mins. The wireless internet connection was having problems from time to time, but the personnel managed to fix it. There were also a few other minor problems.
The hotel is excellent and so is the staff. The positioning of the hotel makes it very intimate. We loved the lake side view, everything was great. We'll be returning soon.
Hotel staff was very kind, smiling, willing to help you feel good... The lawn between the hotel and the lake is wonderful. The resturant is good. Moskitoes beside the lake. No swimming pool.
it was great. a very kind staff, they treat you with respect and always try to make you feel comfortable. the location is totally different of what you find in mamaia - tranquility, no crowds around, beautiful view to the lake.
Excellent location, friendly stuff, highly recommended.