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The surroundings When we arrived at 10pm, the hotel was completely dark. No-one answered the bell, so we decided to look for another place. When we asked for a room at a hotel neaby, we were being told that the main hotel entrance for "L'Ours" is around the corner from the official address. There had been no sign at the front door to try around the corner. In fact, the whole place looked completely un-welcoming.
The very helpful staff. The proximity to two bell towers - no need for an alarm clock.
The hotel was convenient in the centre of the village cobwebs in the corners of the room
The restaurant was excellent. The service was very good. The room was recently refurbished and the bathroom was luxurious. The location was great and the hotel had an interesting theme which set it apart. The room had no aircon and it was a bit warm
The breakfst was nice, the decoration in the reception, swiming pool. I think it should be a two stars, definitely not a 3 stars. there is a soap distributor in the bath (water was mixed to the soap as well for it to last longer!!) and no shampoo. the walls are thin and you can hear people talk or snore next door. The smell of the rooms- if you are non smker make sure you ask for a non smoking room as the smell of cold smoke was very strong in certain rom.
a lot of Teddy bears
The hotel staff were very friendly and spoke English. Also the hotel had parking available for our car which was very handy. The breakfast was very good. Our rooms were also very comfortable.
Excellent Food & location Service in the bar and restaurant was poor
Pleasant service and a good location They charged a different rate from that advertised on the website
Good position in very pretty village Rooms comfortable and clean but fairly basic - but good value
Very good breakfast and dinner - Easy parking - Strasbourg proximity - Pool adapted to young child - Clean room - Design room - Charming staff Very very noisy room - Paid wifi - Unconfortable bed - Did I say the room was noisy ?
Excellent location, free parking, comfortable and clean rooms, very good health / pool facilities. Beds were somewhat uncomfortable.
Good value for money
The hotel was very well provided and extremely comfortable. It was easy to locate, had plenty of parking and was within walking distance of the center of town.
Restaurant service could have been better. Meat was not cooked enough, wine served after first course had arrived,... Little things, but they make a difference
Very good restaurant. Quietness.
A modern, comfortable room with best facilities
Swimming pool and fitness facilities are excellent. Triple room was nice, clean and comfortable. Good location on Alsace wine road. Good Price to Quality ratio. The breakfast price is too high (Euro 10 per person -> Euro 30 in our case of a couple with a kid). After the first day, we had the breakfast in a cafe in Mulsheim center (10-12 Euro for 3 persons).
No Tea and coffee facilities in the rooms. Hotel restaurant very expensive.
It was excellent value for money. It was spotlessly clean and comfortable. I thought the location was very good for somebody travelling onwards into Switzerland. Excellent private parking facilities. Breakfast was very good. The staff were poor. Unfriendly and unhelpful. Not on hand a lot of the time to help. They always seemed to be in a back room or sitting having coffee together. Nobody on hand to supervise breakfast or answer any questions about it.
Clean modern room internet access secure parking good breakfast easy to book Poor bathroom no proper shower
Excellent and very convenient parking and location.
Everything: the location, the hotel staff, cleanliness, good communication with Starasbourg... I was very satisfied. No.
very nice presentation, helpful staff
Welcoming staff. Good breakfast. Quiet place. I wanted to do shopping in Strsbg and did not realise that Molsheim is so far without a car. Arriving late with friends who were at the Diana, we could not find a restaurant open in Molsheim. I would recommend this hotel to someone who has a transportation.
Parking facilities No restaurant facilities in the evening.Rather difficult to find
Great reception, great breakfast selection. E,f,d spoken. 3-Bed option perfect for weekend stay. Close (walking distance)to train station, shopping. Better than some 3 star accomodation in alsace region. No shower curtain. Awkward furniture with clothes rail/luggage rack behind toilet door.
Quiet and clean room. Good comfort. Staff refused to serve any drinks at 2 evenings: First because it was the last day of the month (?) and on the second evening because it was the 1st of May (?).
place hotel -in center town and dezign in hotel and rooms no in room and in bathroom bags for garbag!!!glases!!!soap and sampoones!!!no frigobar!!!!
location and value for money (free internet and reasonable breakfast cost) television limited - would have liked CNN or BBC for news
Excellent location, in city centre of Obernai, spacious rooms, clean and large bathrooms, nice building and ideal starting location for exploring the Alsace region by car.
Friendly staff, good value, central position in a lovely town, clean and comfortable. The smoked-glass mirror on the wardrobe was impractical. a suitcase stand would have been helpful. minor points but small irritations on the day.
The hotel was well located in the beautiful city of Obernai. Perfect for a family trip to the Alsace. We stayed in one of the family rooms which was comfortable and enjoyed it very much. Great service and great quality!
The location was very good.
Nice comfortable room, nice stylish 17.century building Not many regional cheese in the breatfast
The quietness and the nice modern amenities not far from the wine route. The best alternative to Strasbourg so far. Good breakfast.
good location, nice room
Location and helpfull staff. Parking
Great location, very comfortable hotel, would stay there again Underground carpark was small, but useable
Hotel is in the center of the city. Public parking is next to the hotel. Access to the parking - impossible to enter with a middle-class car. public parking is next to the hotel.
A nice hotel in the heart of the old town, clean, comfortable room, good breakfast served, very helpful staff, especially when supplying us with directions when we needed to get some unexpected essential items from the local supermarket and when we needed to order a last minute return taxi to the airport, because the train we were scheduled to get had been cancelled due to industrial action.
Perfect locaed, quite and charming. Very good restaurants around.
The town of Obernai is beautiful and the hotel in the middle of it all+ The pillows are quite small and too soft ... but had a great sleep regardless : )
Relaxed atmosphere, great breakfast, comfortable beds, the openess towards pets. I missed a water boiler in the room (for out of bar opening hours). Somewhere to hang towels to dry. The hotel invites the guests to save on the laundry by only putting the towels on the bathroom floor if the guest wanted new ones. However I hung the the towels over the back of a chair and still they were changed. About changing the beds, I can easily sleep in the same linnen for 3 nights ( the length of our stay) and I found it abit silly to change just for the last night.
Great location in the heart of the town. Modern hotel that has maintained a traditional exterior. The staff were very nice and helpful. The room was a good size and very clean. Had to paying for parking, and getting into the underground carpark is not for the faint of heart.
Very nice accomodation. All the hotel staffs were not really as friendly as the reception.
well appointed rooms, excellent meals the spa facility is marginal at best. Improperly trained staff and poorly ventilated, with limited spa menu. Americans are used to much more in a proper "spa".
Surroundings were beautiful, although it was a shame that the weather was not so good to enable us to enjoy them more. Children's menu availability.
The building itself is wonderful but the staff made it a very wonderful stay!
Very attentive and catered well to babies and families Breakfast was a bit pricey and the only option at the hotel.
Luxury accommodations, but affordable. Good staff.
The staff were very welcoming and attentive. The room maintenance was very good with an evening turndown service etc Yes - beware we were seriously over charged in both the restaurant and in the bar. When we asked them to explain the bill it had no relation to the prices listed and they could not explain why it had happened - very mysterious - keep an eye on all costs you sign off.
very comfortable, access by public transport - bus no 2 from the Gare Centrale - should be indicated
Indoor pool is so beautiful and comfortable! Of course the buiding itself is very nice, but the surrounding garden is also nice. The restaurant was a little bit too busy for timely service.
beautiful building and surroundings with superb service, food and staff nothing whatsoever...except we did not stay long enough
quite rooms were smelly
Comfortable and clean hotel, nice room. It's located in a quiet nice small town, not too far from Strasbourg, easy to reach by car. Improve the breakfast.
location was secure and fairly central, place seemed like it was maintained ok. Hotel was not dirty per se, but def won't be winning any awards. Beds/bathrooms were fine, everything else, a little shady.
If you have been in an oek Hotel in Hungary or Austria, this is exactly the same type. It is clean, but it has the minimum comfort. Still, there is free wireless internet available, which is a plus. Poor breakfast.
conveniently located near airport, good staff no phones in the rooms
Easy accessible, quiet, everything was in good shape and working. Missing tv-channel for dutch speaking people (BVN).
Nice hotel, good place, nice staff the breakfast could be a little bit richer
Quiet hotel. Good breakfast Missing of a restaurant of the hotel - and this thing is not explained at booking
Warmhearted welcome. Helpful staff at the reception desk. good Wifi connection in the room.
Good value-for-money. Clean and easy to find in a small, cosy town outside Strasbourg. To go to Strasbourg you'll need a car. Breakfast was simple. Could be more varied in choices.
The price I paid worth the service I received, clean and comfortable room, good food for breakfast etc. The housekeeper came too early. When I return to my room after breakfast I saw there were all room doors wide open while the housekeeper cleaned up one room! That's shocked me very much.
Beautiful location in the Alsace
this should be called a spa hotel. With an amazing pool, sauna and stram sauna free of charge for guest, this hotel gets top ratings. The staff is also very kind and service minded.
the whole package / room / spa / restaurant
Very friendly and helpful staff. Good facilities including attractive indoor swimming pool and sauna. Choice of two restaurants - wine bar type and gourmet. Good position for ease of walking to other establishments in the town.Upgraded to better room than booked.
the outstanding junior suite and for the restaurant: the best sommelier we ever had breakfast to expensive (17 euro)
An excellent location in a delightful town, The evening meal in the restaurant was of the highest quality. I really think that the breakfast should be included in the not insubstantial cost of the room.
very nice spa service and refill at the breakfast buffet could be better
Very comfortable quiet hotel in good location. Good food at dinner and at breakfast.
Centrally located, rooms clean but small, staff friendly, food in restaurant mediocre, value for money questionable. Accessability by car is quite difficult, but once you have reached the place parking is adequate.
Very spacious bedroom, good restaurant and wines, nice swimming pool and spa, friendly staff, great location near to town Loud talking and shouting in garden of house next to hotel till 3am in morning kept us awake in both bedrooms we'd booked, hopefully we were just unlucky.
The outside of the building looked great! The hotel advertized air conditioned rooms, which was important with 35+c weather. The a/c was more of a repaired water cooler which was turned off at 22h. When we opened the windows, we were overwhelmed with the bugs and mosquitos so we had to close the windows. Which made it impossible to sleep in such a heated suana. argh!
We stayed in one of the Disabled adapted rooms and the facilities were first class. The reception staff could not have been more helpful furnishing me with details in relation to booking in and out. I very much intend to stay there again in the future
Comfortable room. Good set up for family with separate sleeping areas. No restaurant in hotel but linked to a good one 5 minutes walk away. Nice pool and sauna. Pool was unheated.
Hotel is next to a duck pond and very close to a church. No aircon so had window open. Ducks noisy all night, Church bell seemed to strike all the quarter hours and after a very uncomfortable night found ouselves covered in mosquito bites.
The hotel staff were efficient and friendly. They also spoke good English. Parking was definitely a big bonus as parking in Strasbourg is difficult and expensive. The address mentioned in the hotel information was confusing as there are two Rue de Ile in Strasbourg. The gps in my car got confused and we had to phone the staff to ask where exactly the hotel is. They said to use the zip code of the hotel as reference instead. They were quite helpful, actually.
The staff are friendly and very accomodating, and the food is above average. 1)Public transportation shoud be mapped and posted. 2) The rooms are small for two, a person using a wheelchair and another person, no space for another bed! 3)There should be a smooth ramp from parking lot to the front door sidewalk and entrance.
Friendly front desk staff. Room is clean and spacious. Hotel is for families with small children. Children are given free stuff toys upon registration. Hotel is 14 km from Strasbourg or at least 15 minutes drive to the city. Finding the hotel is confusing as there is another street of the same name in Strasbourg. Breakfast is good but with cold coffee and at Euro 13.
staff were pleasant Wrong room was allocated and it was noisy
very basic and very difficult to locate even though it looks close to the motorway!! very expensive for a basic breakfast
pool and garden
Fine hotel just outside the old town centre, yet not within comfortable walking distance if you are with young children. The hotel has a lovely garden and a pool.The hotel staff was very friendly. We stayed in a duplex room for 4 persons which consisted of 2 levels, with a very spacious master bedroom on the upper level.
Pleasant hotel with nice grounds and pool, ten to fifteen minutes walk from the town centre. Nice views from the balcony. Good, secure parking. Our balcony was very close to the adjacent room's balcony with no screening and the guest in this room woke us up in the middle of the night making mobile telephone calls from his balcony.
The gardens around, the swimming pool, and the rooms in general. We'll come back definitly this summer No
Nice environment, friendly staff, facilities.
Clean and quiet, helpful staff.
Within easy walking distance of the centre of town. Easy to find by car. Comfortable with lovely helpful staff.
The hotel was ideally placed for a short 20 minute walk into town. The rooms were clean and there was a lovely swimming pool with pool towels available from reception.
The fully fenced large yard where children and dogs could play and adults relax. Beautiful bike / walking path into town. Good security.
The town. Ambience. Helpful staff.
Amazing location I would like to see the spa facilities stay open until late in the evening and not until 7pm... I was busy all day and coming back and not being able to relax this way it was somewhat frustrating!
The fact that as it was very cold, many people liked to stay around the bar late afternoon, and they had a fire that added to the ambience. Not really
food, rooms, facilities
free internet, free parking and quite good room poor poor breakfast
I liked the extremely helpful attitude of the staff,
Possibility to make a cup of coffee/tea in the room. Hairdryer in bathroom. Two restaurants just next to the hotel. Bus stop in front of the hotel. Parking space available. A bit far from the centre, from 9 pm onwards buses do not circulate very often.
The breakfast it was an amazing selection on offer and it was all good!!
Being near Strasbourg. The public transportation made it easy to get into the city center. It was located a bit far from the city center.
Lovely comfortable room. Very good value.
Staff was friendly. We had very silent night. Rooms nicely decorated. Hotel is in very suitable location. We have decided every time to stay here.
Convenience to airport, hassle free reservation when arriving, excellent continental breakfast, nice view and quiet for sleeping Were not too many shops open in the immediate area, but probably that was due to being late Saturday afternoon.
The accomodation was clean and airey with all services working and functioning correctly. Na
friendly and helpful staff, good location (great base for discovering Alsace), very quiet region, great restaurant... Everything is great!
Very convenient for getting into Strasbourg. Good parking facilities. Easy access to motorway for onward journey. Advertised menu not available only a la carte. No breakfast tea!!
large room, good shower, good breakfast hotel restaurant closed for holidays and basically all other reaturants in the village closed too. had to buy bread and cheese from a supermarket in the end.
The hotel was comfortable and suited our needs. Didn't eat there so could not comment on restaurant. About 20 mins outside Strasbourg, but easily accessible via bus and tram. Hotel receptionist very informative and helpful. would recommend it for price and convenience.
English speaking staff in French hotel
Central location, parking, restaurant. Poor breakfast choice, food smelling in corridors. Room on street side noisy (bus stop nearby).
Hotel staff very well prepared for guest attention. Friendly environment. Convenient shopping Mall in front of the hotel . Unfortunatelly the restaurant does not provide us a menu in English or German ( only French ) , but, one person was prompt assigned to do a rough translation. In my point of view , will be more convenient to have this menu translated to different language. Expensive self service breakfast ( 9 Euro per person ) based on offered variety mainly lack of fruits .
Nothing The breakfast was far too expensive. There was no hot water one night. There was no tea or coffee service available, compared to the hotel in Switzerland I will never stay or recommend this particular hotel again.
Good hotel in a convenient location, private parking, very friendly staff, good breakfast. No complaints at all.
Nice staff, easy access, the room was clean except a bit of problem in the bathroom.
It was in a quiet park in a very small village perfect to take a little rest. There was no posiibility to eat something in the hotel in the evening.
It is original in its environment en not very far from Strasburg.
The lovely smile and warn welcome of the only member of the staff I met in the hotel. Breakfast is very poor. Room was very cold. TV had only a few channels poorly working.
The human atmosphere. No feeling of being in an impersonal place.
Being hosted in a real hystorical place No hairdrier, no shower gel nor shampoing