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Just everything. Staff are extrememly friendly with everything you need at the hotel.
The foyer and sky bar is lovely Reception staff were not friendly and considering the hotel didn't seem busy I was disappointed that I was given a small first floor room with a road view. Puzzled as to why the entrance is so far from the car park when there is another entrance much closer that is closed. I live locally to this hotel and frequent the sky bar often which I will continue to do and I definitely recommend a visit.. .. to the bar only!
Excellent Hotel Brasserie service was a bit lacking as we had to ask 3 times for our wine and it arrive after our starter.
Nothing was too much trouble an enjoyable stay. Its expensive
The hotel is extremely stylish and plush. We stayed in a standard room, but it was plenty big enough and beautifully furnished. The restaurant food was excellent, and the staff were obliging when we asked for a dish that did not appear on that day's menu. I think the bathroom lighting could have been a bit better.
The Aviator hotel is inspiring! Their attention to detail is a breath of fresh air. The cudstomer service is proffesional and personal!
Excellent hotel, a hidden gem...
Room excellent very comfortable, generally all necessary facilities were available ie access to the internet was very uesful, the staff were helpful and friendly nothing too was much trouble. I thought that the breakfast charge was excessive and not necessary taking into concideration the cost of the room.
Excellent. Fantastic design, in particular the lobby area which is stunning. No swimming pool or Sp
Connection to pub with good food. Good value for money. Only complaint would be the pillows that werent the most comfortable.
Liked my stay
Clean and comfortable room with friendly staff
The room was extremely comfortable and the evening in the bar and dining was a pleasurable experience
Staff were helpful and attentive Rooms were clean and comfortable Hotel address suggests Farnham but it is a bit outside Farnham, not easy to find and on a main road so location was not great if you wanted something in Farnham itself
Peace and quiet Friendly service Large spacious room - well equiped
Excellent condition facility well maintained and spotless stayed there on several occations an would not hesitate to recomend it to a friend jump in price from previous stay £25.00
The rooms were very clean on comfortable, the bar was lovely and relaxing Shame that the evening meal wasn't the best and expensive
clean and good food no
The staff were very friendly and were on hand to help as I was fully laden with baggage. There is no room service as the lodge is separate to the restaurant. This isn't a huge issue, but I arrived late and would have liked to eat and relax in my room.
The room was lovely and the staff were very friendly and helpful. The Pub next door was nice and the meals were good. A very nice place to stay.
Booked this hotel last minute and got an excellent deal, the room was fantastic, the staff were more than helpful, and there was an all you can eat english breakfast buffet! Wifi in the bedroom with an IPod dock so I could play my music in the room, iron and ironing board, everything I wanted was catered for. Would definitely stay here again if I'm in the area again! Nothing
Good layout of hotel. Booking by net did not reach hotel,we were found diferent accomodation for part of our stay
the staff were very friendly and welcoming. the room was very warm and comfortable with stylish decour. Food was very good and alot of choice. more channels on tv
First class hotel. There are no bad points what so ever.
I liked the convenience of the location, near the shops, staff were very friendly, i was able to get food and drink whenever, the rooms were nice and clean ans comfortable nothing comes to mind
Nice clean western style hotel. Free internet. Very comfortable beds. Isolated location with respect to shopping and restaurants/pubs.
quitenesss, cleanliness,fitness gym, 1-rooms had no heaters while tempreature was -4c, 2- hotel dosen't have shuttle to train station or flight safety school , 3-no fruits or cokies upon reception. 4- no toilets amienity what so ever
Nice clean friendly modern enviorment My husband and I both suffered with hardly any sleep during our stay due to the fact that the bed was just so hard and uncomfortable
Nice modern hotel with great facilities. Liked the busy bar & having Starbucks in the lobby. Only shower in the room -no bath.
the helpfull staff,the room being clean always looks nice. But best was peace & quiet Cannot think of anything
The staff were very friendly and helpful, the room was clean and tidy Nothing
The location was just what we needed to visit family, it was comfortable and clean Restaurant staff were very lax at keeping the buffet topped up and the Sunday carvery was the same, no vegetables for the carvery but plenty for the normal menu. Very poor.
comfortable room, good food in the bar, convenient stop over for our trip up the motorway from Somerset
Location for where we needed to be The food was very poor standard and we felt the room and hotel needed some upgrading
Location. No better, and in some respects less good, than a Travelodge at more money. Characterless room, small bathroom with a horrible shower curtain - the type that tends to gravitate towards you when showering. Breakfast was a bit hit and miss, made worse because I did not receive my early morning call making me 40 mins behind schedule.
The accommodation was superb and the staff very friendly and helpful
It was a lovely hotel, breakfast was good and fresh, restuarant was lovely
Staff were able to provide a room despite having no record of my booking on their computer. Have to walk outside in the cold around the building to the front from the accommodation for breakfast past the scruffy back doors to the kitchen.
We had a lovely stay at the Ely Hotel. The staff were very nice.The room was very clean with lots of coffee, tea etc.Breakfast was very nice. There was a lot of choice on offer.We will stay at the Ely Hotel again. The restaurant is very good. Bed a bit lumpy.
The traditional room was still of a good size and even though most rooms were booked the spa was not crowded at all...most relaxing and able to truly chill out with partner. The price of treatments and food in the brasserie is quite expensive, be prepared to splash out in this luxury hotel!
food excellant bedroom first class comfort, could not fault any of the staff all most helpful.
Meal in the brasserie was excellent The noise from the room above ours was intollerable. We could here them walking up and down the room and flushing their toilet. We were kept awake until 3am
We really enjoyed the relaxed feel of the hotel. The service in the restaurant was average as were the accompaniments to the meal.
The staff were excellent - we were attending a wedding and that was perfect. No air conditioning - bath plug did not fit plughole, shower very difficult to use room extremely dated - got the impression that we were allocated one of the poorest quality rooms.
Always a pleasure to visit Pennyhill. Beautiful bathroom & bedroom. no sewing kit in room. Overpriced food that was very oily.They did charge for the portion that was returned.
spa area & availability of treatments hotel staff were in the main unfriendly particularly at the reception desk. I am glad i didnt not pay full price.
Fabulous Spa - possibly the best I have ever visited.
It has a calmness seldom found in hotels today
Convient location with helpful staff
the price - too expensive for the quality...little rooms , no clim, TV remote control not working, no minibar, poor breakfast
The Staff were very helpful and pleasant. The room was clean and tidy and more than adequate for an overnight stay. Plenty of coffee sachets in room but only 1 milk.
The evening meal menu was exactly the same each evening an occasional change would of been welcome.
Room comfortable; clean; quiet; good facilities; Shower worked well; Good cooked breakfast Room gloomy, lighting poor; Bathroom floor tiles cracked and bathroom window would not open for ventilation; Toast and cooked breakfast all on one plate, no butter or margarine for the toast, Only one small cup of coffee served with breakfast
Breakfast the room, booked for a family of four and there were only three beds
A bit dowdy, needs a revamp of furnishings
Friendly reception, good location. very warm inside the rooms
the hotel staff and facilites were excellent
I had a good feeling from the minute I entered the hotel. The staff were all polite and attentive and without attitude. The restaurant had a cosy ambience and the waiter was polite and attentive without being intrusive. The room was clean and comfortable. A minor point really, I found that turning on the taps for a shower awkward due to an immovable screen.
Prompt room service and breakfast allowing for an early departure. Professional but friendly staff. Immaculate room. No
The staff were very freindly with us and our daughter. Food was excellent
Only stayed one night and arrived late so didn't get to experience all the hotel had to offer. It is set in a nice location with nice grounds and nice traditional style building, the room was clean and had all standard facilities and had everything I needed. I didn't actually get a chance to use it, but the spa facilties and treatments looked good. Was slightly disappointed with the service at breakfast. Food was fine but the service was a bit slow as I had to ask several times for my coffee and only received it towards the end of the breakfast. This was not a major issue and may have just been due to it being a busy time
almost everything bar staff slow in seving
This hotel was excellent in every way; it always is. None
Room was excellent, staff were friendly.
The quietness and privacy. The building and location were also great.
Spa was lovely & the staff very helpful I have stayed before and had this same problem. The breakfast staff both times were unhelpful & quite surly, we had to wait about 20-30mins to order our coffee & breakfast & that was only after i kept asking the staff. There was a few if us & we seemed to be ignored. The last time we stayed the same thing happened & it spoilt the weekend as it is the last memory before you check out
Breakfast was nice and plentiful Gym is more than ample Staff were helpful when i asked for local knowledge Location was picturesque and convenient Had to go from room to Bar during room service as i was not able to put the cost on the room and my details had not been taken nor requested on check in. Radiator noise kept me awake even when i switched off the heating, the flowing water through the system was a continual irritant.
Pleasant garden and chairs. Convenient location. Confusion regarding our room no.when checking in. A long wait to be seated for breakfast. No self service breakfast first 2 days and very small portions of scrambled eggs and toast. One butter for a table of 4 people!!
We had booked this hotel as a surprise weekend for a friends birthday. The accommodation & facilities were lovely and the staff all very polite and helpful. We chose the hotel for its proximity to Ascot, for our day at the races and the staff arranged to keep our picnic lunch in cold store until we needed it the following day.We had a very enjoyable stay.
The breakast room has views of the pond.That was very special. For the price the faciities were poor
staff help for routes to cain manor wedding and early book-in help
the location and the peacefullness of the place we never had hot water which was so dissappointing
The beds and the waitress was very helpful I have complained already: the cold showers, the meals, the lack of english speaking staff
Going for walks around the lakes. The quality of the food for dinner was excellent, but spoiled by having to eat alone in a side room behind reception. That we were unaware till arrival that the hotel had large weddings for both of the evenings we had booked.
rooom very comfortable, and the food very good. Forgot to bring swimming costume, would have liked to use the pool, looked lovely.
Views from dining room. Quiet, peaceful location. Disappointed with quality of cooked breakfast.
Location, The choice to upgrade to a quiet room The decor too modern and lacking in charm,small swimming pool
Smell of smoke in non smoking room, room above unloading point for service vehicles, barrels delivered at 0730. Food poor in presentation and choice, same limited menu each night
Friendly staff good food Very public areas
Nice quiet room, all the normal facilities. Good breakfast Cleaners were quite noisy in the morning, and knocked on door to see if they could clean the room instead of waiting until we had checked out.
It had a pleasant outlook onto a lawn area. It was easily accessible on the ground floor yet sufficiently secluded to be reasonably quiet. On arrival the room was oppressively hot and it proved difficult to moderate this except by the expedient of turning the radiator off altogether. There was a persistent ticking sound, possibly associated with the heating system, that was disturbing. Provision of net curtains for daytime privacy would have been appreciated.
There was a desert spoon holding the shower head together in room 10
staff very helpful when deficiencies pointed out. Cold shower due to limited capacity of boiler during upgrade,
The service and food in the restaurant were both excellent. The vegetarian options for the cooked breakfast were very poor (basically the full English but without the sausage, bacon etc.)
convenient location for our needs. very enjoyable breakfast.lovely setting.Shame we could not stay longer none
Staff were friendly but lacked expertise and experience, okay for 1 or 2 night stop over but not really family friendly, not a lot to do at the hotel, had too get out and about to find fun and adventure for the children. We stayed a week and spent most of our time away from the hotel, probably wouldn't stay there again.
it was pretty good value for money if you need to be in the Fleet area
I have criticised the Lysmoyne previously. On this occasion they were excellent in the way they looked after my mother during this stay, No
Very helpful staff
Very friendly and helpfull staff
The attitude of the staff always eager to please. the fitness suite nothing
The best part of my stay was my massage wirh Sue. She is excellent. I was disapointed that the Steam Room & Sauna were not working.
friendly good service drinks very very expensive
Overall good No elevator, would be an advantage to be able to indicate preference for a ground floor room
Very nice room, not like in another english hotels.Very good bathroom. The breakfast was really good. The reception and the main building of the hotel looks very expensive The room was a little bit too small. The long way to the room wasnt nice.
The room was comfortable and spacious and the staff were very polite and helpful and made us feel welcome at all times
Expected better from Holiday Inn,room smelling of damp and were dull.After 20min at reception,they did change my room but only had (so called junior suite ! extra £30 ) slightly larger room with 1970's sofa and tv. Not really much better, toilet was loose with cracked tiles in bathroom!. Hotels public areas were revamped, looks very nice and modern,only if rooms were half as nice !!!! but rooms are in poor state.I Was booked for 3 nights, But checked out on the sat morning.Paid little more 500yds down road 4star hotel ,looking over airport amazing hotel very modern with free mini bar with tv in bathroom and Bose music.So if you going to Holiday Inn (Don't). I am not a snob but expect clean bright modern room not something from the 70s 80s Very poor Hotel with facelift.
This is a great little hotel for business and the lounge area demonstrated that. Business men everyhwere. The staff were incredible. I would go back in a heartbeat. For business it's a little off the beaten path.
A very warm wlecome when we checked in at 12.30 am!
Staff were helpful regarding early check-in request
nice hotel, nice rooms no facilities. for that amount of money expected facilities
Staff were very welcoming, friendly and efficient. Nothing was too much trouble. They all worked well together and are a credit to you. Room was comfortable if small, and breakfast was good. Didn't have time to use pool Window a bit drafty, so we could hear road noise
Good value for money, very comfortable and excellent facilities.
I think the efforts of the staff all round made up for the shortcommings of the hotel generally. Considering Ramada Jarvis are regarded as 'High Level' hotels, unfortunately this did not live up to expectations with the room being noisy and small for a premium price. This compared to a Premier Inn made the stay not value for money.
exelent service and a good breakfast
The room was comfortable, also the bar and restaurant. Service was excellent and staff friendly and professional. The sheets in my executive room had a couple of stains and holes.
V.Obliging staff on desk, restaurant. Excellent breakfast/brunch open Sunday until 11.30.Dinner good, if a little lacking atmosphere in restaurant V.Difficult to locate, must input sat nav details. Not easily seen from adjoining main road.
Bar prices were ridiculous
pleasant and helpful staff no
Very well trained staff, friendly and accommodating. This hotel requires a serious re furbishment. The room was dismal, the curtains were falling down and the shower delivered water that was too hot or too cold. The pipes leaked from the W.C when flushed as did the bath when taps were turned on. Everything is seriously dated, including the dining room whcih had chairs that were falling apart.When I was checking out another guest was complaining about similar things in her room. Shame on you Mercure.
Some staff did not speak english
Great location. Room contained all the basic facilities we required. Reception staff were helpful and happily provided a sewing kit to fix a button which had fallen off a shirt. Room is desperately in need of refurbishment. Threadbare carpet, bathroom in need of replacement, new tiles etc. Reception staff didn't know that the corridor to our room was closed for painting, so we had to retrace our steps and walk twice the distance. Not worth the price, except for the great location.
Staff very friendly and helpful, did as the said they would at time of booking and gave us a larger room. Even called to book a taxi for us. Would recommend staying there. Inside could do with some new carpets and a bit of painting and it would be a beautiful hotel.
would have liked a menu in the room.
We liked the whole setting of the hotel. It was very relaxing and enjoyable. We found the staff very helpful.
I liked the large comfortable bed. nicely decorated room clean and warm superb television.nice clean bathroom. Nothing that I did not like.
Olde world atmosphere and very good Noisy floors and hard pillows
The hotel it self was quite good, clean and the staff good. Tv was a waste of time frozen picture on every channel. The food in the Brewers Fayre the first night was a disgrace. The Cheesy Cobbler I had was very poor hard as a rock bun and no cheese. My wifes Scampi were very poor almost burnt.
Clean room even extra pillows provided. all staff pleasant and helpful. breakfast excellent.
Staff very helpful hotel and room clean
The hotel receptionist on checking out was so cheerful and kind helping us with directions to where we were meeting up with friends.; She could not have been more cheerful.
Cleanliness, friendly and helpful staff We were in a quad room and the fourth bed was a made up mattress on the floor which we found unsatisfactory.
The comfort of the beds
The staff were excellent,both polite and efficient. The pre booked room was located immediately and the access given with minimum of waiting time. Having seen adverts fr a room at £29 it was a shame that my single room was over £60 possibly due to lack of detail on the booking web site.
Very warm welcome. Service excellent.
This hotel seems to be neglected, minimum staff, no hot water; the restaurant is very poor the service is none existent 4 people including me walked out, no hot food or fruit juice left at 0740 for breakfast. The duvet cover had a rip in it and whilst it had been laundered it was stained. This hotel is worse than poor. I would not stay at this hotel again.
I have stayed here on a number of ocassions its quiet and peacefull and a great breakfast, also good parking. Nothing
Views from the room were stunning and the room was well apointed. The reception area and resturant were impressive and the staff were very helpful.
Internet access, food State of repair of room 119. Paint peeling off wall, noisey expel air fan in bathroom
Staff, particularly in bar and restaurant very friendly. Room decor was tatty particularly in the bathroom. The corridors smelled as is the carpet was damp. Failed to deliver morning newspaper.
we were actualy placed in the continental hotel
Food was poor
lake view should run a sunday brunch
A very pleasent stay, evrything was just right
The view and the proximity to Sandhurst. Staff were pleasant. No working lights in bedroom. Cobwebs hanging from ceiling, Nets at windows wer torn and dirty. Kitchen locked and person with keys not in hotel therefore NO afternoon tea. Cooked breakfast was cold!
Clean, good quality, food good, friendly No bath, just power shower
Perfect for a couples getaway
Close proximity to the town centre It was on a noisy road
Lovely people, anxious to please. Pleasant room. Not enough experience of hotel trade and hadn't ensured that everything was in place following their takeover of the business.
nice rooms,nice breakfast,
Very helpful staff, Rooms are small for the cost.
Personal attention n/a
The welcome, the ambiance and the breakfast.
I enjoyed the service and friendliness of the staff nice and clean room and a good bed and shower!!
Very personal and friendly staff, this small hotel with selected number of rooms makes you feel very welcome. The fact that there were proper duvets and that each room is decorated differently each having it's own style. And I loved the service that they bring your cuppa tea free of charge to your room. if anything, then the noise from the traffic but nothing that would stop me from booking again,
The requirement was for an inexpensive weekend stay to visit family, your hotel fitted the requirement very well regarding location and price. No dislikes as such, perhaps a few more coffee and milk helpings in the room.
Unbeleivable value for money! Excellent standard of cleanliness & top value food!! There honestly was not any.
Very friendly staff, excellent premier breakfast
I liked the fact that it was easy and very relaxed, the restuarant was nice and friendly. The room was comfortable and relatively quiet, its a bit difficult as there is a lot of comings and goings. I like the fact you dont have to book out until 12 pm. The table in the double rooms could be a bit higher as it is usually used for either working on on eating/drinking on.
home from home , highly ecomended none
- Close to airport - Easy to listen next room conversation - separate hot and cold water tabs - no free wifi - no international tv Channels
The room could have been warmer for our arrival, as the weather was very cold and it took hours for our room to be at a comfortable temperature, we wouldnt recommend the restaurant, we thought the meals were not good value or had any flavour apart from the oil or fat they were cooked in.
We liked our stay here and will use this hotel again. Easy to find and car parking is good. Althougth we had a problem with the bed the hotel were very concerned about this in the morning.
Good breakfast, friendly staff, clean and pleasant They had sold our room but eventually found one