Views from dining room. Quiet, peaceful location. Disappointed with quality of cooked breakfast.
Smell of smoke in non smoking room, room above unloading point for service vehicles, barrels delivered at 0730. Food poor in presentation and choice, same limited menu each night
The beds and the waitress was very helpful I have complained already: the cold showers, the meals, the lack of english speaking staff
Going for walks around the lakes. The quality of the food for dinner was excellent, but spoiled by having to eat alone in a side room behind reception. That we were unaware till arrival that the hotel had large weddings for both of the evenings we had booked.
Location, The choice to upgrade to a quiet room The decor too modern and lacking in charm,small swimming pool
staff help for routes to cain manor wedding and early book-in help
The breakast room has views of the pond.That was very special. For the price the faciities were poor
rooom very comfortable, and the food very good. Forgot to bring swimming costume, would have liked to use the pool, looked lovely.
the location and the peacefullness of the place we never had hot water which was so dissappointing
Very warm welcome. Service excellent.
The staff were excellent,both polite and efficient. The pre booked room was located immediately and the access given with minimum of waiting time. Having seen adverts fr a room at £29 it was a shame that my single room was over £60 possibly due to lack of detail on the booking web site.
The hotel it self was quite good, clean and the staff good. Tv was a waste of time frozen picture on every channel. The food in the Brewers Fayre the first night was a disgrace. The Cheesy Cobbler I had was very poor hard as a rock bun and no cheese. My wifes Scampi were very poor almost burnt.
Clean room even extra pillows provided. all staff pleasant and helpful. breakfast excellent.
The comfort of the beds
Cleanliness, friendly and helpful staff We were in a quad room and the fourth bed was a made up mattress on the floor which we found unsatisfactory.
Staff very helpful hotel and room clean
The hotel receptionist on checking out was so cheerful and kind helping us with directions to where we were meeting up with friends.; She could not have been more cheerful.
Staff were helpful regarding early check-in request
I think the efforts of the staff all round made up for the shortcommings of the hotel generally. Considering Ramada Jarvis are regarded as 'High Level' hotels, unfortunately this did not live up to expectations with the room being noisy and small for a premium price. This compared to a Premier Inn made the stay not value for money.
Good value for money, very comfortable and excellent facilities.
The room was comfortable, also the bar and restaurant. Service was excellent and staff friendly and professional. The sheets in my executive room had a couple of stains and holes.
This is a great little hotel for business and the lounge area demonstrated that. Business men everyhwere. The staff were incredible. I would go back in a heartbeat. For business it's a little off the beaten path.
A very warm wlecome when we checked in at 12.30 am!
Staff were very welcoming, friendly and efficient. Nothing was too much trouble. They all worked well together and are a credit to you. Room was comfortable if small, and breakfast was good. Didn't have time to use pool Window a bit drafty, so we could hear road noise
V.Obliging staff on desk, restaurant. Excellent breakfast/brunch open Sunday until 11.30.Dinner good, if a little lacking atmosphere in restaurant V.Difficult to locate, must input sat nav details. Not easily seen from adjoining main road.
nice hotel, nice rooms no facilities. for that amount of money expected facilities
exelent service and a good breakfast
Staff very friendly and helpful, did as the said they would at time of booking and gave us a larger room. Even called to book a taxi for us. Would recommend staying there. Inside could do with some new carpets and a bit of painting and it would be a beautiful hotel.
Great location. Room contained all the basic facilities we required. Reception staff were helpful and happily provided a sewing kit to fix a button which had fallen off a shirt. Room is desperately in need of refurbishment. Threadbare carpet, bathroom in need of replacement, new tiles etc. Reception staff didn't know that the corridor to our room was closed for painting, so we had to retrace our steps and walk twice the distance. Not worth the price, except for the great location.
I liked the large comfortable bed. nicely decorated room clean and warm superb television.nice clean bathroom. Nothing that I did not like.
Bar prices were ridiculous
Olde world atmosphere and very good Noisy floors and hard pillows
would have liked a menu in the room.
Very well trained staff, friendly and accommodating. This hotel requires a serious re furbishment. The room was dismal, the curtains were falling down and the shower delivered water that was too hot or too cold. The pipes leaked from the W.C when flushed as did the bath when taps were turned on. Everything is seriously dated, including the dining room whcih had chairs that were falling apart.When I was checking out another guest was complaining about similar things in her room. Shame on you Mercure.
We liked the whole setting of the hotel. It was very relaxing and enjoyable. We found the staff very helpful.
Some staff did not speak english
pleasant and helpful staff no
Very helpful staff
The best part of my stay was my massage wirh Sue. She is excellent. I was disapointed that the Steam Room & Sauna were not working.
friendly good service drinks very very expensive
Very nice room, not like in another english hotels.Very good bathroom. The breakfast was really good. The reception and the main building of the hotel looks very expensive The room was a little bit too small. The long way to the room wasnt nice.
The room was comfortable and spacious and the staff were very polite and helpful and made us feel welcome at all times
Very friendly and helpfull staff
The attitude of the staff always eager to please. the fitness suite nothing
Expected better from Holiday Inn,room smelling of damp and were dull.After 20min at reception,they did change my room but only had (so called junior suite ! extra £30 ) slightly larger room with 1970's sofa and tv. Not really much better, toilet was loose with cracked tiles in bathroom!. Hotels public areas were revamped, looks very nice and modern,only if rooms were half as nice !!!! but rooms are in poor state.I Was booked for 3 nights, But checked out on the sat morning.Paid little more 500yds down road 4star hotel ,looking over airport amazing hotel very modern with free mini bar with tv in bathroom and Bose music.So if you going to Holiday Inn (Don't). I am not a snob but expect clean bright modern room not something from the 70s 80s Very poor Hotel with facelift.
Overall good No elevator, would be an advantage to be able to indicate preference for a ground floor room
Personal attention n/a
nice rooms,nice breakfast,
Lovely people, anxious to please. Pleasant room. Not enough experience of hotel trade and hadn't ensured that everything was in place following their takeover of the business.
I enjoyed the service and friendliness of the staff nice and clean room and a good bed and shower!!
The welcome, the ambiance and the breakfast.
Very helpful staff, Rooms are small for the cost.
Perfect for a couples getaway
Clean, good quality, food good, friendly No bath, just power shower
Very personal and friendly staff, this small hotel with selected number of rooms makes you feel very welcome. The fact that there were proper duvets and that each room is decorated differently each having it's own style. And I loved the service that they bring your cuppa tea free of charge to your room. if anything, then the noise from the traffic but nothing that would stop me from booking again,
Close proximity to the town centre It was on a noisy road
The rooms were very clean on comfortable, the bar was lovely and relaxing Shame that the evening meal wasn't the best and expensive
The staff were very friendly and were on hand to help as I was fully laden with baggage. There is no room service as the lodge is separate to the restaurant. This isn't a huge issue, but I arrived late and would have liked to eat and relax in my room.
Clean and comfortable room with friendly staff
Liked my stay
Excellent condition facility well maintained and spotless stayed there on several occations an would not hesitate to recomend it to a friend jump in price from previous stay £25.00
The room was lovely and the staff were very friendly and helpful. The Pub next door was nice and the meals were good. A very nice place to stay.
Peace and quiet Friendly service Large spacious room - well equiped
Connection to pub with good food. Good value for money. Only complaint would be the pillows that werent the most comfortable.
clean and good food no
The room was extremely comfortable and the evening in the bar and dining was a pleasurable experience
We liked our stay here and will use this hotel again. Easy to find and car parking is good. Althougth we had a problem with the bed the hotel were very concerned about this in the morning.
- Close to airport - Easy to listen next room conversation - separate hot and cold water tabs - no free wifi - no international tv Channels
I liked the fact that it was easy and very relaxed, the restuarant was nice and friendly. The room was comfortable and relatively quiet, its a bit difficult as there is a lot of comings and goings. I like the fact you dont have to book out until 12 pm. The table in the double rooms could be a bit higher as it is usually used for either working on on eating/drinking on.
The requirement was for an inexpensive weekend stay to visit family, your hotel fitted the requirement very well regarding location and price. No dislikes as such, perhaps a few more coffee and milk helpings in the room.
Very friendly staff, excellent premier breakfast
home from home , highly ecomended none
The room could have been warmer for our arrival, as the weather was very cold and it took hours for our room to be at a comfortable temperature, we wouldnt recommend the restaurant, we thought the meals were not good value or had any flavour apart from the oil or fat they were cooked in.
Good breakfast, friendly staff, clean and pleasant They had sold our room but eventually found one
Unbeleivable value for money! Excellent standard of cleanliness & top value food!! There honestly was not any.
Breakfast the room, booked for a family of four and there were only three beds
I had a good feeling from the minute I entered the hotel. The staff were all polite and attentive and without attitude. The restaurant had a cosy ambience and the waiter was polite and attentive without being intrusive. The room was clean and comfortable. A minor point really, I found that turning on the taps for a shower awkward due to an immovable screen.
The evening meal menu was exactly the same each evening an occasional change would of been welcome.
Friendly reception, good location. very warm inside the rooms
A bit dowdy, needs a revamp of furnishings
Room comfortable; clean; quiet; good facilities; Shower worked well; Good cooked breakfast Room gloomy, lighting poor; Bathroom floor tiles cracked and bathroom window would not open for ventilation; Toast and cooked breakfast all on one plate, no butter or margarine for the toast, Only one small cup of coffee served with breakfast
The Staff were very helpful and pleasant. The room was clean and tidy and more than adequate for an overnight stay. Plenty of coffee sachets in room but only 1 milk.
the hotel staff and facilites were excellent
the price - too expensive for the quality...little rooms , no clim, TV remote control not working, no minibar, poor breakfast
Convient location with helpful staff
Very friendly helpful staff
Being kept waiting for 15 mins by night staff who was in kitchen making a meal, at 12.20am,,, Hotel was great, need to employ people that will not let the team down.
Prompt and courteous both booking in and out. Clean, well presented and comfortable room The Sunday morning breakfast was quite chaotic. The flasks used for tea and coffee contained both but not separately ! At breakfast the previous day we were asked on arrival at the dining room what drink we wanted, tea or coffee and it was delivered promptly to the table. There was insufficient toast and quite a large queue formed.
use of swimming pool.breakfast
All staff - except reception- were very good, everyone greeted my Father and I with a smile and were very helpful and kind, even the cleaning team stopped what they were doing to greet us. The soup we had in the evening was excellent as were the waiting staff they went the extra mile The receptionist on duty at 21.15 on 10th November was disinterested, did not offer help or assistance with my disabled Father on arrival or help with the bags, I was given my keys with a curt explanation of directions, it was not until Alison arrived on the desk that we were given help or made welcome. There was a problem was with the room location when I moved to a cheaper rate room to be next to my father I was told I had to pay the same rate as I had booked on line, I was assured the problem with the difference in room tariff was sorted that night, when I checked in the morning nothing had been done. The morning receptionist was equally difficult and stated the booking fee problem was nothing to do with the hotel but was with the booking agent. When I contacted the agent this was clearly not so Eventually on leaving the hotel some concession was made which the receptionists said was impossible for them to do but a further refund of £40 for the first night in my view is required and I will be contacting the management over this matter
Very dated with real need for makeover and maintenance. Bathroom door didn't shut. Picture hanging off wall.
The courtesy from Staff and the freindly recption.
Had a king size room - nice and spacious Shower was too low - couldn't stand in it properly. Plates in the restaurant were all dirty and the staff member was unimpressed when I told him so.
Good room size. Efficient room service. Needs complete modernisation/refit, or at least redecoration. No face towel/flannel in bathroom.
The hotel was not very busy, but they still managed to put someone right above me
Friendly staff. Nice breakfast. All very clean. Room to park the car. lovely gardens. The bed was quite firm, and I prefer a medium bed. There was quite a bit of noise from creaky floor boards above us, which I suppose is due to it being an old house originally. Some sound proofing would be nice. But on the whole fine.
Unfortunately we did not enjoy our stay at Farnham House. The room we were allocated was totally unsuitable as my travelling partner was elderely - the hotel had been informed of this prior to our arrival. Food was not good and rooms were cold and dated . The above.
Staff very helpful in preparing the room early for us. The room we were allocated was only adequate, and was in need of refurbishment.
The food was good, but nothing else We stayed in room No.15, which was appalling, the room is old, bathroom dirty with chipped sink, very hard to use the toilet, due to the slope in the ceiling, you had to bend backwards to get close. Access to bedroom very steep stairs, which are dangerous
Relatively convenient location No, it was ok
E-mail informing us about a wedding at the hotel and then giving us a room away from the reception so as to avoid the noise. Early check in as we had to go to a wedding nearby and they booked a cab to take us to the wedding. The dinning room for breakfast was a bit cramped and the tea & coffee could have been a lot better.
Room well equipped and clean. Had little opportunity to utilise facilities so cannot comment further on that. Not particularly happy with the breakfast. Plenty off it laid out, but initially no staff present and no breakfast menu indicating options. For instance I would have prefered a light breakfast of a kipper or poached egg and haddock but was unable to determine whether this - or alternatives to scrambled egg - were available. Lovely bacon though.
leaving! dirty , carpets , bedspread, bathroom, poor breakfast selection, also there was no review on this hotel
Hotel good no complaints staff friendly and nice room every thing ok
Lovely location, friendly staff. Decor is horrendous. Food warmed up from frozen.
There was a desert spoon holding the shower head together in room 10
The service and food in the restaurant were both excellent. The vegetarian options for the cooked breakfast were very poor (basically the full English but without the sausage, bacon etc.)
it was pretty good value for money if you need to be in the Fleet area
staff very helpful when deficiencies pointed out. Cold shower due to limited capacity of boiler during upgrade,
I have criticised the Lysmoyne previously. On this occasion they were excellent in the way they looked after my mother during this stay, No
Nice quiet room, all the normal facilities. Good breakfast Cleaners were quite noisy in the morning, and knocked on door to see if they could clean the room instead of waiting until we had checked out.
It had a pleasant outlook onto a lawn area. It was easily accessible on the ground floor yet sufficiently secluded to be reasonably quiet. On arrival the room was oppressively hot and it proved difficult to moderate this except by the expedient of turning the radiator off altogether. There was a persistent ticking sound, possibly associated with the heating system, that was disturbing. Provision of net curtains for daytime privacy would have been appreciated.
Friendly staff good food Very public areas
convenient location for our needs. very enjoyable breakfast.lovely setting.Shame we could not stay longer none
Staff were friendly but lacked expertise and experience, okay for 1 or 2 night stop over but not really family friendly, not a lot to do at the hotel, had too get out and about to find fun and adventure for the children. We stayed a week and spent most of our time away from the hotel, probably wouldn't stay there again.
good & sober
Very clean, comfortable and the staff very helpful and friendly.
Staff always friendly at Reception and in Restaurant interested in why and where you are going. Always a lovely welcome.
Excellent reception, very helpful and friendly. Nice rooms with all you need, clean and big. Traffic noise.
Excellent overall, reception staff very accommidating Not really bad a bad point but a bit tight on the tea making facilities, only enough for 2 cups but got more when asked at reception
We were attending our daughters commissioning at RMAS. Location was perfect. Great hotel, very clean and good food in restaurant.
Staff friendliness and helpfulness. Food was really excellent and service first class Difficulty of access in the dark to the entry to Car Park
We had a very good breakfast, my husband especially liked the choice of teas & very hot water for the teapots.
How clean the room was and comfortable Clean
Efficient, spacious, good value for money. Unfortunately our invoice was incorrect and we are having trouble sorting it out. Not easy as the hotel does not have a direct line.
Food was poor
Staff, particularly in bar and restaurant very friendly. Room decor was tatty particularly in the bathroom. The corridors smelled as is the carpet was damp. Failed to deliver morning newspaper.
This hotel seems to be neglected, minimum staff, no hot water; the restaurant is very poor the service is none existent 4 people including me walked out, no hot food or fruit juice left at 0740 for breakfast. The duvet cover had a rip in it and whilst it had been laundered it was stained. This hotel is worse than poor. I would not stay at this hotel again.
we were actualy placed in the continental hotel
lake view should run a sunday brunch
Views from the room were stunning and the room was well apointed. The reception area and resturant were impressive and the staff were very helpful.
A very pleasent stay, evrything was just right
The view and the proximity to Sandhurst. Staff were pleasant. No working lights in bedroom. Cobwebs hanging from ceiling, Nets at windows wer torn and dirty. Kitchen locked and person with keys not in hotel therefore NO afternoon tea. Cooked breakfast was cold!
I have stayed here on a number of ocassions its quiet and peacefull and a great breakfast, also good parking. Nothing
Internet access, food State of repair of room 119. Paint peeling off wall, noisey expel air fan in bathroom
The staff were not particulrly helpful when we were looking for something to eat, and in the end needed to find a restaurant outside the hotel.
The shower - it is fixed over the bath and you have to stand under it to turn it on and either freeze or burn pending getting the temperature right
We had a meal in the restaurant which was excellent, tasty and well presented . The staff were courteous and quietly always in attendance. No really bad points except perhaps the sound proofing It was really annoying to be awakened early in the morning by the sound of other guests slamming their doors.
large bed good view of Lake reception very friendly easy parking non existent staff at breakfast,and when they turned up they were on the surly side,absolutely pants disco on site,do not go there.the price of the hotel was on the stiff side which is underpinned by the lack of anybody there.
Nothing Everything as it was extremely tatty, grubby and very poor value
it was comfortable and convenient bar area was old fashioned and out dated and the outside area around the hotel would benifit by someone using a sweeping brush
Friendly staff at check-in Breakfest, magnetron toast...
Staff good No access for myself through firedoor(no bell)my daughter had to go upstairs I had to wait downstairs for someone to open it,not good in this weather,when you already are disabled
The staff were excellent and helpful. The rooms were clean and teh Gym and health facilities were excellent The entire complex around the Lake looked rather "tired" and unkempt in places. More regular grounds and property maintenance would work wonders.
Location for where we needed to be The food was very poor standard and we felt the room and hotel needed some upgrading
The location was just what we needed to visit family, it was comfortable and clean Restaurant staff were very lax at keeping the buffet topped up and the Sunday carvery was the same, no vegetables for the carvery but plenty for the normal menu. Very poor.
comfortable room, good food in the bar, convenient stop over for our trip up the motorway from Somerset
Location. No better, and in some respects less good, than a Travelodge at more money. Characterless room, small bathroom with a horrible shower curtain - the type that tends to gravitate towards you when showering. Breakfast was a bit hit and miss, made worse because I did not receive my early morning call making me 40 mins behind schedule.
The accommodation was superb and the staff very friendly and helpful
Staff were able to provide a room despite having no record of my booking on their computer. Have to walk outside in the cold around the building to the front from the accommodation for breakfast past the scruffy back doors to the kitchen.
We had a lovely stay at the Ely Hotel. The staff were very nice.The room was very clean with lots of coffee, tea etc.Breakfast was very nice. There was a lot of choice on offer.We will stay at the Ely Hotel again. The restaurant is very good. Bed a bit lumpy.
The staff were very friendly and helpful, the room was clean and tidy Nothing
It was a lovely hotel, breakfast was good and fresh, restuarant was lovely
the helpfull staff,the room being clean always looks nice. But best was peace & quiet Cannot think of anything
Lovely old hotel with nice people running it. It's just down the street from the town centre which of course is lovely. Free wireless internet in a nice lounge area No parking near the hotel.
The location for the centre of Farnham is excellent. Parking before 6pm is a problem - park in the top car park, not the Waitrose car park as it's much cheaper (up the road opposite the Hotel) - this is not the Hotel's fault, just Farnham!
Room and bathroom comfortable & clean though could do with a revamp. No available parking, so not as advertised. I understood from Reception the hotel was due for renovation, so there was no restaurant either, however there were restaurants in town nearby. A bit of a route-march to get from reception area to the room. I was a bit surprised by cleaners wanting to do my room at 9.20 A.M. however they went away when I said I was not ready.
Area around reception and public area was very good - recently refurbished to a high standard. Reception staff were excellent - helpful, polite and approachable. Bed was very comfortable. Room was scruffy, heating was inadequate though we were provided with a oil fired portable heater. Fixtures were dusty in bathroom. Hairdryer was inadequate and antiquated. I have paid a lot less for more luxurious surroundings. Television channels limited.
Staff were friendly and helpful. Room was cold and you had to pay for WiFi
It was in a nice location We had to be moved from our first room as the toilet seat had fallen off and ther was only one towel for the two of us. We were moved to another room, in this room the bathroom radiator did not work and there was draft coming through the window that moved the curtain,there was paint falling off the ceiling and again only one towel had been provided. The staff were aware of the problems we were having but offered no reduction or compensation of any type.
The pleasant staff and it isvery central very poor breakfast
Location The resturant and bar were closed - facilities offered when booking were not available on arrival.
Staff, Cleanliness, comfortable bed Old Fashioned bedroom, Small Bathroom
Just everything. Staff are extrememly friendly with everything you need at the hotel.
Excellent. Fantastic design, in particular the lobby area which is stunning. No swimming pool or Sp
Excellent Hotel Brasserie service was a bit lacking as we had to ask 3 times for our wine and it arrive after our starter.
Room excellent very comfortable, generally all necessary facilities were available ie access to the internet was very uesful, the staff were helpful and friendly nothing too was much trouble. I thought that the breakfast charge was excessive and not necessary taking into concideration the cost of the room.
The foyer and sky bar is lovely Reception staff were not friendly and considering the hotel didn't seem busy I was disappointed that I was given a small first floor room with a road view. Puzzled as to why the entrance is so far from the car park when there is another entrance much closer that is closed. I live locally to this hotel and frequent the sky bar often which I will continue to do and I definitely recommend a visit.. .. to the bar only!
Excellent hotel, a hidden gem...
The Aviator hotel is inspiring! Their attention to detail is a breath of fresh air. The cudstomer service is proffesional and personal!
Nothing was too much trouble an enjoyable stay. Its expensive
The hotel is extremely stylish and plush. We stayed in a standard room, but it was plenty big enough and beautifully furnished. The restaurant food was excellent, and the staff were obliging when we asked for a dish that did not appear on that day's menu. I think the bathroom lighting could have been a bit better.
Mary made us feel very welcome. Lovely decor. Very good breakfast
Hostess was friendly, even when I was a bit late for check-in! The premises was attractive and clean (v/ nice garden), as was the room I stayed in. The bathroom was very clean and well-maintained. It was very quiet in my room and the surrounding area. I needed to store some food in the refrigerator and was easily accommodated. The bed in my room (Yellow Room) was uncomfortable. I am a small person (54kilos) and I could still feel the springs beneath me. It was a bit like sleeping on cardboard. Not marked very well- would be easy to pass it by on the main road as I nearly did! Also, the 'Full English' was good, but pretty skimpy. One piece of bacon, two little mushrooms, a tiny hashbrown, and a couple spoonfuls of beans (replaced sausage and egg). If I would have had time to ask for more I would have, but I needed to leave pretty quickly, so did not. The two gentlemen that were also there had pretty skimpy plates as well, so it wasn't just me! I would recommend, but make sure you ask for extra breakfast!
Nothing I paid for the room but felt unable to stay. The room was a twin and was very cramped. The window was single glazed on a busy road which was very noisy. The curtains were virtually transparent and the room was nowhere near dark. The second bed was a camp bed. The bathroom was to be shared with other rooms.
Staff were very welcoming and helpful, location was close to town centre with plenty of shops, bars and restraunts
Very good family run hotel, its a pity the rooms were being redecorated but enjoyed the stay None
There are no good points Not alowed to book in utill 5pm /no onsuite facilities /toilet and bathroon shared with hotel manager and family/ no working television/ animals (ie)Two South african Rodents/ Lizards and Crickets in glass cabinets which my wife hates. The crickets made their noise all night
Friendly & helpful Liked the breakfast coffee Bed comfortable It was a warm night and I would have liked to have opened the window but the room overlooked a busy and noisy road.
No en suite
Friendly owners, very good breakfast, excellent value for money Needs signposting better from the road, not the easiest place to find