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this hotel is very fine, clean, comfort, spa and swimming pool are amazing, staff is kind no
The hotel has an excellent pool area. There are both indoor and outdoor swimming pools. The upper deck outdoor pool has beautiful views of the surrounding hills and the Danube bend. The water temperatures are suitable for young children including toddlers. The hotel is in a great location. The buffet dinner is included in the price and the food is served until 10:00pm but they had run out of several dishes by about 8:00 pm with no replacements. Get your food early. On the day you check out you need to pay extra to use the swimming and spa facilities, this should be included in the price.
Great spa facilities. Service is attentive. Lovely location in the countryside, great place for hiking. Very welcoming atmosphere, not crowded at all. Hot water for tea in the morning was not hot at all... Our room was not cleaned after the first night.
All was perfect, but the room service and the spa facilities were of utmost quality
Room was spacious, comfortable and had a great view of the river. Swimming pool selection was impressive (outdoor pools excellent). Quality of buffet meals was very good. Reception staff were helpful and efficient. Few restaurant staff spoke English. Although pools are good and there is a squash court, the fitness room was small. Location needs you to have a car or use local buses - this might not suit everyone.
The possibilities to do a lot of things. Excersise, relax, having good meals, etc. Sheets (bedding) have not been changed during our 1 veek.
The view is nice and the spa isn't bad. I don't think it would be convinient to say it is a four star hotel. Food was completely inedible.
Foods was great, waiters made us think that we are at home the only available entertainment apart from spa and food ;) was cancelled without any notice..so we end up watching tv instead.... overall we did not feel very welcome as it was Christmas and we expected more from the hotel to create an atmosphere, e.g. nice music, mulled wine (served in every other hotel we've been to) etc. Locationwise - very mediocre, nothing to see or do around...This is not the place for those looking for some real spa experience, we had doubts re the mineral content of the water in the pools, of which there are too few, they are shallow and full of kids....
Thye helpfulness of the staff, not a good view of the river
Could do with A/c or quieter fans
nice location well decorated room. The room had on the ceiling a velux window which wasn't opaque and let the light getting in at 4h.30 in the morning & therefore wake you up very early in the summer time. I also was surprised I had to provide on credit card twice my pin code though the first time appeared code was OK, they answered for security reasons? and had to sign 3 invoices! for one night!
Nothing unexpected lack of conditioned air in the room assigned, poor breakfast, lack of professionality in managing the complains, priced compared with the poor overall quality, I had to tell them I would have left the hotel to have a room with the conditioned air, no conditioned air in the breakfast room
The interior decoration of our room was nice. The girls at the reception desk were very kind. Unfortunately there was no air conditioning in our room - just a fan - and it was very hot when we arrived. The bathroom was almost an oven. We had to keep our windows open at night to get some cool air in. Breakfast offer was rather limited and not too nicely presented. In the bathroom: no hair dryer and very few cheap-quality amenities. No slipper provided. We were disturbed at night by other guests talking loudly and laughing in the inner courtyard until 3am at night.
Hotel was very difficult to find, only small sight behind the trees. Old town has some limits to buldings but still...