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The hotel was like an oasis. Very good, modern design, very comfortable roome and a delightful courtyard in the middle of a so-so area of Naples. I can't think of anything.
In my opinion, this hotel is very good. The people working in this hotel are very warm-hearted and very professional. I feel very happy to stay here for one week.
The Palazzo Caracciolo was the best part of my visit to Napoli. I have dreamed of visiting this part of the world for many years and without my stay at the Palazzo Caracciolo I think I would have been a little disappointed in my visit to Napoli. The Hotel was fantastic!! Weather
Breakfast is good
Good breakfast. Poor service, and the wifi did not work for 2 out of 4 days of stay.
Excellent all round Just the location with all the rubbish on the streets !
Nice and quiet, they must have put a lot of effort into soundproofing. The building is very elegant. Receptionists are a bit offhand, but that seems to be the Naples style.
Breakfast is fantastic. The hotel has a big courtyard and view from the room is nice. The interior is also cool. The hotel is renovated an old nobles mansion, and we could relax in spite of the outer noisy area. I didn't feel the area safe especially at night. Far from the central station and Naples port.
Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats The gym facilities are terrible for weightlifting. Good for cardio.
Excellent value for money, beautiful design and very comfortable rooms. Situated close to the central train station and the area around looks a bit dodgy.
Rooms and the Palatial interior Courtyard Neighbor was a little rough but eclectic
From the moment I checked in, the staff who incidentally are the owners went above and beyond to make me feel welcome and help with any questions that I had in regards to travelling around the city and sites to see. The room itself is kept immaculately clean and the view from the room was of the beautiful gardens. I strongly recommend this B&B unfortunately for the duration of my stay there was no Internet.
everything excellent especially the staff who were outstanding,the room a little small like my complaint
Comfort, nice rooms, nice breakfast, helpfull staff
Room was large and clean and hotel was close to airport. Good place if you need to sleep somewhere before a flight. Dont expect much more than a decent room without any service or help. The staff were terrible! So rude and couldnt have been less helpful. We are not picky travellers but the staff just made it seem like it was a major chore to do their job! Also there isn no restaurant contrary to what the website says. Not a great area but to be honest we did not find Napoli to be anything other than dumpy anyway. You could probably find a hotel in the area for the price less the miserable staff
roof terrace poor breakfast
Proximity to the Naples Airport No Airport Shuttle. Breakfast buffet was minimal at best
The service, the hospitality, the quick response to issues raised during our staying. We also appreciated the position relative to the turistic town..
The staff in general was not friendly. When we handed a 100 euro bill to the attendant, he thought it was fake and even showed to other guests, saying that it was probably fake. He examined it for at least 5 minutes in front of us and other people around. Before ginving him the money, we tried to pay with credit card, but he did not want to accept.
Classy hotel. good breakfast,lovely shower room.beautiful roof terrace. lively location Noise in street necessitated double windows. told air conditioning on but woke feeling suffocated. didnt complain about this as male receptionist unhelpful.
omfor and cleanliness of room
Convenience to Airport. The neighber hood is marginal.
Hotel is located near the National Archeological Museum, the Duomo and other churches of interest, and the Cavour Metro Station. The two rooms that I occupied -- the first room was vacated to allow bathroom repairs to proceed -- were quiet. Free wifi, with good reception in the breakfast area and in rooms located near breakfast area. Rooms are small.
Relaxed atmosphere. Good price. Friendly, helpful staff.
the warm breads and croissants A liitle more on the breakfast would be nice
location, windows into a courtyard - so very quiet, friendly staff, laid back poor breakfast
Clean hotel and very friendly staff, Nice neighbourhood.
Very good value for money. Owner insisted on us having breakfast, even though we got up too late! Front desk check in was not very friendly.
Coffee especially good. Made properly for a change!
One of the girls working at the reception was very friendly and cheerful, even though she didn`t speak English Where to start? Twice in 4 days we had no hot water. Only one of the hotel staff spoke good English. Very, very poor breakfast and even worse coffee. It was very noisy, both outside and inside the hotel. They don`t deserve 3 stars, it was more like 1,5. The area is like whole Naples - dodgy.
very helpful staff
Staff extremely friendly, professional, and helpful. Nothing that I didn't like.
The staff was very friendly and willing to help us with all of our random questions. I also loved that the hotel was air conditioned, as it is in Naples, which can be very hot. The water pressure in the shower was very bad after the first day. However, we did not mention it to the staff, so they may have been able to remedy it if we had asked. (We were only there for 3 days.)
got a free upgrade to a nice, big room lack of Internet in rooms
The staff were scrupulously helpful and polite at all times. They even changed our room to one with a better view.
Museumbuurt, Bij snelweg, Bij vliegveld, Park, Panoramisch uitzicht. The access to the hotel was a one way narrow road in an unsecure area of Naples. By trying to reach the hotel we were stuck in the narrow streets of the old city center and robbed. The hotel staff did not offer any help in our contact with the local police.
The desk staff was very polite and helpful. A little worried about the surroundings and having to be let in through the gate.
The hotel was well signposted and the grounds were very well kept.
Beds and Rooms were excellent. It was immaculate. The front desk was very helpful-Renato-
hotel garden surroundings were beautiful. A bit out of the way, the area did not look saft to walk around, however the hotel was gated, which help. Chose it to be close to the aiport for an early morning flight. Needed to contact reception to put the ac on.
food excellent receptionists excellent
Decent as a three star hotel. Not quite close to the sea: see view really means " you can see the sea as a part of landscape". The bathtub was not quite clean especially for the part of jacuzzi. Due to the limited space, you need to ask them to park your car with payment. I don't understand why we had to pay 20 euros instead of 18 euros as indicated. Maybe because it was a new year period, but then we should have been informed of that. The hotel staff was friendly, but in the breakfast room there were flies, which wasn't really pleasant. Overall, I would prefer hotels on the coast to this one even if I would have to pay extra if I come back to Amalfi.
Comfortable accomodation, nice staff Restaurant a little pricey.
it is very clean. no teapot in the room.it was a bit noisy from outside automobile traffic.
It was in the city center. We had to use outside parking parking diario recommended by the hotel. The parking attendants urinated in my car as a joke. I was not please upon the discovery. I will never stay there again!!
The rooms were spacious and clean. The reception desk people were not very accommodating and charged us extra for having a third person in the room even though we booked for 3 people. They did not speak english very well, discriminated against others, and were never PRESENT at the desk.
Better lobby and restroom at ground floor No
The girl at reception was nice. This hotel did not meet the expectations for a four-star hotel.
Internet connection Bad smell, lavatory equipment, furniture
The staff were very kind and friendly and because of that, the people there are also as kind and friendly.
Close to station, 24 hour reception and very helpful receptionist
Very friendly staff and very nice rooms (recently refurbished). The neighborhood is not that good but you get very good value for your money.
Good overall location near the train station, cheap room that was comfortable and felt safe once inside. Main entrance was situated on a back street with a playground so quite noisy at times. Whilst the street didn't look too good (car with smashed windows outside all week) we never really felt unsafe.
The staff was very kind and helpful. The room was clean and comfortable. No refrigerator and safety box.
The staff were helpful and the room was clean. The walls and doors are paper thin and you hear every noise. The neighborhood is noisy, dangerous, and altogether unpleasant.
No breakfast at the hotel, but on the website it cost 4 EUR.
wonderful price, clean room, very friendly people, wonderful location