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From start to finish the Naples Grande Resort provided an excellent experience for our whole family. The staff was always friendly and helpful, the rooms are beautiful and the pool is great for kids and adults.
Great location. All employees extremely accommodating and polite. Adult only pools in addition to main pool area. Service was generally excellent. Bad experience at the bar. Area not properly staffed for number of guests one Monday evening. Were unable to get ordered food because of chaos. Staff did nothing to control a very noisy group of four who made it impossible to have a quiet drink in a very nice area.
Nice gulf view, nice pools and relax areas. beautiful trail to the swimming beach, service staffs were very friendly The parking elevator was inconvenience and the sign was little confuse.
Although this was our first time here, and we were only there for one night, we were greatly impressed! The staff was great from start to finish. The room was beautiful and we were only a quick ride to the beach. The beach staff were great as well. Bradley was very helpful and friendly. I couldn't think of anything not to like!
VERY nice and helpful staff at the front desk! Everything was very clean, new, and nice Pools were nice - I liked having the option of the adults only. Waterslide was fun! Loved the option of the golf cart ride down to beach. Wasn't a bad walk (.6 mile) but a ride was nice as well. Overall one of the nicest hotels I've stayed at - can't wait to go back someday Nothing! Didn't like that we had to leave
Location Resort fee Parking fees
Why are there extra charges to use the facilities that have no way for you to "opt out". Do tell me the room rate is 175/night and then add $60 to use the pool, beach.
Staff extremely helpful Good location Nice tram ride to beach Too strict about not using drink tickets on certain drinks. Have a baby and wasn't allowed to use them for room service when we ordered dinner or cappuccino at breakfast. Couldn't always go to a hotel bar with baby. Water slide at pool not working for over two days. Elevator from pool down to beach not working. Need for baby stroller. Trash cans in room are tiny! Not sufficient for us (couple with a baby). Billing inaccuracies
I loved the tram to the beach. Driving through that little jungle was feeling being in the paradaise
Friendly staff. Close to beach. Clean rooms.Close to great places. Not knowing we had to pay to park. Having to pay to park. Not knowing what our use fees were paying for. Having to pay for shade on the beach.
My daughters and I come every year to Naples and stay at Naples Grande. The rooms are spacious and clean. The staff is friendly. The location is great. It's just a short walk (or ride - transportation provided) to the beach. Ten minutes to 5th Avenue for great dining and 20 minutes to Miromar Outlets for off-price shopping. We always have a wonderful time.
Convenient to everything Never could get a chair at either pools or beach