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+Pleasant enviroment and quality of service Minor but important health and safety issue -fixed shelf with kettle directly above TV and flex too short to reach electrical socket.Suggest relocate shelf or TV
Warm and welcoming public spaces. Excellent breakfast.
Room was well equipped and staff were attentive,Hotel well positioned for shopping and rugby/football
Very nice facility, in a good location, with staff ready to help. Ice buckets and an ice machine, please!
the room was very compfy although the bathroom did have some stray hairs that belonged to neither me or my partner
quiet and basic no internal telephones were working during our stay, so hence no room service unless you went t reception expensive for a basic hotel, maybe they have put the price up for graduation week?
Friday night deal - excellent value as always.
It was warm and comfortable on a very cold night, and the room had everything I needed. The tray with kettle, cups etc for hot drinks was in the wardrobe, which was not very obvious; and there was no convenient electrical point for the kettle.
Convenient location, efficient staff. Comfortable, everything worked as it should do. Breakfast; the smoked haddock and poached eggs were both overcooked!
The bed was comfortable and the staff were friendly.
The staff were very pleasant and tried to help The room had no view -frosted windows- the lights were not working and faulty. It was basic.
The bed was the most comfortable i'd ever slept on, the room was modern, spotless, large. It felt very luxurious! Everything in my room appeared new, like a show-home, straight out of an interior design magazine.Excellent. Well i did have a room which overlooked Leicester's main street, but it was Saturday night and so i expected a degree of noise. By the time i got back in (3.30am) it had all but died down.
The room was wide and the bathroom as well. Excelent location in the city centre. The room was quite dusty and the carbet looked old.
The staff were pleasant and the public rooms were very impressive. The noise from the function rooms disturbed us until 1am the first night, so we asked to be moved, which they did, for the second night.
the location the hotel; typical ramada, 2 to 3 star trying to be a 4, my room felt like a childerns home / nursing home, bare, minimal. any other 4 star would be much much better.
Location in city centre - lots of interesting places to eat within the vicinity Size of the room - small
excellent central location
Room pleasant and modern, staff efficient and helpful. Good location in centre of town. Convenient car park. The lift is small and always seemed to be full. This was annoying as most if the passengers had no luggage but we had to use the stairs with our luggage, despite trying to get in the the lift several times. Also, would like to have had a minibar in the room.
good central location
The decor and staff were memorable. Even a local power cut couldn't throw them off beat with complimentary hot drinks and snacks served in reception. Beds too soft for me but really I am struggling to find anything wrong
Luxurious bed, very good shower, excellent breakfast, very helpful, efficient and friendly staff. Room too hot even with air conditioning. No enough tea for two people to have two cups. Couldn't open fridge. Swimming pool not working.
Pool & Room MIxx resturaunt
Very comfortable rooms,friendly staff.
Modern Hotel Hassle free parking staff helpful There was some social event in evening our room was right above it a bit noisy till 2 am
The comfortable beds and the breakfast selection
Very quiet place to live for a night with family. A little bit of smile at the reception would be very welcoming
Clean, friendly, spaceous
the reception staff was very accomodating (gave late checkout easily) and friendly.
big bathroom, nice beds
it was small pokey smelly boring and cold!
no proper restaurant in the area;
Met expectations. Decent value for money.
Great value for money. Excellent greeting at reception, room in very good condition, modern, wifi -- all exceeded expectation. It apperared my reservation wasn't on the system, but it transpired that my firstname & last name had been combined, which was why it couldnt be found initially
Not a lot Lack of decent restaurant & no bar facilities
Very helpful and pleasant staff
Cleanliness of the room and location. No food available at half ten at night.
The bed was comfortable. Window did not lock or close properly, The noise from the motorway was excessive.
would prefer facilities for a 'cooked breakfast' although the continental was very nice would feel car was more secure if there was a separate car park for days inn hotel
Spacious rooms, helpful courteous staff, clean and pleasant surroundings No fridge/ mini bar in the room. the swimming pool was advertised as open until 10.30 on weekdays but I was asked to get out of the pool at 10.05
beds so comfy, room nice and clean, loads of lovely towels
Difficult to locate.
Hotel was clean and well taken care of. Staff was friendly and helpful. Only problem I had was the coffee counter in the lobby. Tried to pay tab but the person manning the counter looked a little overwhelmed at the time due to what looked like being unfamiliar with equipment. Not even sure she paid the amount on the right tab because she was so stressed. But, that can happen in any job.
Hotel was easy to find, had a beautiful courtyard view and on site dining. No lift. Staff in the restaurant did a poor job of explaining meal options and tending to our table. Parking fee.
Nice spacious, comfortable roon Being woken by handyman in next room at 7-730am, followed by the fire alarm gping off. At which no point were any staff on hand to explain what was going on, despite me waiting in the corridor for a member of staff.
Good pool/sauna bathroom a bit tired
The style of the hotel. Very nice and welcoming The distance I had to go to get into the city centre.
Comfortable, excellent gym facilities. Helpful/friendly bar/cafe personnel. Reception staff unhelpful when I pointed out that their bank machine was not working, and asked them to provide me with £ UK. Eventually exchanged my Euros, at a ridiculous rate. Also: tables in restaurant left uncleared in the evenings. Not pleasant eating surrounded by the remains left by earlier diners. More MacDonalds than Hilton!
Very helpful/cheerful staff. Location. Very expensive on all points I.e rooms rate, drinks & food. No free Wi Fi and tired room standards. Bathrooms have not been updated since the early 90's? At check out was charged the wrong rate twice?
Good location, quiet and clean rooms
i was given a room with a one double bed whwn i asked for a twin room which was clearly stated on my booking form, when i queried this i was spoken to in a very rude way and had to show the receptionist the booking form which stated clearly what i had booked, she didnt apologise
Location, The Hotel, and breakfast.
Easy to get to with adjacent undercover parking.Within walking distance of City Centre. There was no late bar facility on the night of our stay.The 2 rooms we booked had 1 double bed in each room and not twin beds as our online booking suggested and what we expected!
Friendliness and helpfulness of staff
Good location for business meetings attended and was the purpose of the visit It would have been useful to have instructions on how to use the heating appliance in the room. The room was quite cool even though the heater was set at warmest setting, it still was not very warm
Despite being very busy, the hotel rooms were quiet at night. Should be upfront that it costs £5 to park the car.
The frienlyness of the staff No
Extremely noisy, woken at 4.00 a.m. by other guests. Hotel staff did not seem to do anything for at least an hour.
Comfortable and clean room. Apparently chaotic control of staff, the restaurant was supposed to be open until 2145, although my order was taken at 2135 I was subsequently advised that the chef was going home ! The bar was supposed to close at 0100, it closed at 2300 and as the night porter had not arrived there could be no service due to 'health and safety' reasons ? Not what I call an acceptable level of service !
The location was better than we had anticipated, just a short walk to the main shopping area. We really just booked it for an overnight stay to break our long journey, but it turned out to be perfect for us.,
Location and staff. Lack of towels and pillows
the breakfast was too small to entice our party to have one. instead we enjoyed a big breakfast around the corner. a french owned hotel with the typical english values of not giving value for money.there is nothing worse than paying for a meal eating it then leaving hungry.although the hotel is dirty, it is not yet highly visible the problem needs to be arrested in its infancy. there was water staining on the ceiling in the bathroom and an orange substance in and around the shower head (i did not use the shower for this reason. the corner behind the bathroom door was dirty the floor had been cleaned but the insoluble dirt and hair was deposited here. there was a substance on the headboard that should have been cleaned off before our arrival but was missed there was some damage to the room ie iron burn on the carpet, chipped bath,door lock fitting. my overall view is that there is a lack of inspection with regards to the cleaning and the breakfast should be larger.for an hotel at this current standard £35-£38 per night would be more appropriate
I loved the comfortable bed and the friendly bar area. I did not have enough milk & suger.
Quick check-in,friendly, nice room. Good position for our function
The room was clean enough, the television worked. It was as I would have expected based on previous experience of Campanile. Noisy, not enough milk for hot drinks. Staff did not seem to speak very good English.
Staff were helpful and generally friendly. Good facilities & safe parking I don't think the breakfast is worth the seperate price - we stayed in the Express Holiday Inn last year and although there was no cooked breakfast it was at least included with the room price which counts for a lot when you are already spending a lot of money on flights, rooms and other holiday expenses (eg eating out).
The layout of the hotel, an the staff been at your service when needed. Nope
Secure parking, price and location.
Convenient for Railway station and City centre Well maintained modern hotel As a 'football hotel' a little too far from the ground 15/20min walk Very disappointed by the buffet breakfast which did not offer value for money or adequate choice compared with say a Premium Inn
central location I would have been more comfortable with an extra pillow.
Its proximity to the cultural quarter. It is a little on the noisy side, traffic and trains.
When I arrived at the hotel I was greeted by the receptionist who was absolutely exccellent. She was very helpful, asked If I had been to Leicester before which I hadnt and she told me places of interest to visit. She made me feel welcome straight away. The hotel was modern and clean. Service was excellent and also the rooms were very comfortable. I would definately stay there again I cannot think of any bad points.
That I could park for free, although limited. My toilet design, as it was suspended from the wall and I did not feel it was safe.
Very close to the station Would have liked free wifi
Good value for money. Basic but clean and conveniently located.
Train station anouncer
Conveniently located near to station and city centre. Quiet comfortable room and fast and efficient check-in and check-out. I'll stay again.
Friendly, informative, clean, well designed, good position for city centre and public transport
Location was just in the correct place for me That the breakfast was not open till 10-30am on a weekend and finished at 10am
Clean, cost, location Staff unfriendly, not a smile in site!
Almost perfect. Unfortunately no full English.
All usual nice standard from Novotel. I particularly like the fact that the reception staff know good places to go for a jog. Access to terrace through a fire escape not particularly welcoming.
local to the venue we were attending
Clean and tidy up to date, been twice now. Would stap again if in Leicester. Like the way you can order food to be delivered
Clean, comfortable. Staff were efficient and helpful. The much-publicised restaurant had been booked for a private party, so there was no dinner available on-site. This meant phoning for a pizza and eating in the lobby or my room - not quite what I'd hoped for.
clean, free secured parking, good buffet breakfast
The bathroom was emaculate As above. It also wasn't very pleasent eating my breakfast watching water pour through the ceiling and catched (not all of it) in a strategically placed bucket. I also felt sorry for the waitress on duty at breakfast. She really needed extra help. One person was completely insufficient for the task in hand.
Clean and modern hotel good surroundings Heatig within room was only available when actually in the room in person due to the inserting of the door opening card to get electricity lights etc. This made the room very cold.
Excellent setting, edge of town and surrounded by countryside I requested a quiet room but was given one next to a very loud AC fan. I was moved reluctantly. No breakfast included. It felt they resented giving the cheap rate. Service attitude was poor.
No to my taste at all. Thought it was going to be a traditional style, but had been bistro-ised!
The bar at the hotel restaurant was open late and pleasant We were not informed that a newspaper would cost £1 when it was offered as we checked in
How lovely the room was and how polite and helpful the staff were. n/a
Reception staff were excellent and there was overall a good state of decoration> It was disappointing to be able to hear clearly the conversations from the adjoining rooms. Also the hotel was noisy late at night and early in the morning.
good facilities and value
Far too noisy at night, turn out from live band function went on until after 1am. Wouldn't return for that reason alone.
Great value for money.
Good choice of menu and comfortable room. Good value but, it was term holiday with room price discounted. Creeking floorboards. Unable to use leisure facilities - review opening times for business users
staff and facilities excellent the room was large enough to put a bigger bed in it rather than standard double
I feel that this property took advantage of us in a couple of ways. 1. I booked two rooms and requested adjoining rooms. Instead I was given two handicapped rooms on different floors.. The clerk refused to provide us with any other accommodation. The rooms for 4 nights each were booked at the end of April, 2016 for our stay July 12 to 17, 2016. I feel that because we booked through ***** we were given the worst rooms available when we arrived, even though we booked more than 21\2 months before our stay.Clearly this hotel baited us and at no time mentioned that handicapped rooms were what we would receive for our money. The receptionist\clerk was indifferent to our protests Had I known this I would have booked at a more reputable hotel. The Ramada Encore misled us by failing to disclose the type of room that we would receive and saved both handicapped rooms on different floors, when adjoining rooms were requested. 2. The rooms were clearly advertised as having " air conditioning" which they did not. The hotel clerk advised that they " don't have that any longer" and offered a fan instead. This was unacceptable as our booking clearly indicated that each room had air conditioning. Windows had to be kept open for ventilation, however the outside noise continued outside til well past 4am some nights. This was a case of false advertising, and again was a way of baiting us for a substandard room. Once again I feel that a ***** client was taken advantage of . I would not stay here again and would not recommend it.
Very good location near to the train station and city centre, nice and friendly staff. Some towels were missing...
Room very nice, modern,clean. Staff very polite. Very good breakfast. Added bonus car park included. Bed ok but a bit small.
The hotel was clean and comfortable. Staff were helpful and friendly. Just the ticket for two ladies needing a break from the daily grind!
The hotel location is excellent, close to the train station & city center, pricing is good, and rooms are large (I had Quad room) for the same price as a double. I did not like the (cold) room temperature, difficult to manage with the heating/AC that kept switching off. Also a lot of condensation against the window resulting in a large patch of water on the windowsill.
Great location - close to shops and theatre. Very helpful and welcoming staff.
The bed was so comfortable! The first time I've ever got a good night's sleep in a hotel. Also, the staff were really friendly, helpful and efficient. Didn't find any.
A very enjoyable stay with lovely staff No bad points
Breakfast was brill
Everything in the room was clean and it was comfortable.
i liked the central location, the staff were among the nicest I have encountered in my travels. I did not like the big box like structure in the room. I do not know what it was for.
The hotel staff were very friendly and helpful. I had left something in my room and they kept it safe for me.
able to register after 10 as my plane was delayed
The rooms were of a good size and checking in and out was easy. The food was good with inexpensive bar meals
Quick and friendly personnel, nice location, nice interior bath tube was a little shallow
everyone in the hotel was very friendly and willing to help.
Nice room. Friendly staff. Quiet room to the backyard.
Very welcoming and homely
The staff were very helpful and friendly. Hands on manageress.
staff, breakfast and quiteness. it's a bit far from he city centre to walk.
Comfortable bed. Small but quiet room. No choice of brown or wholemeal toast at breakfast -- only white.
Friendly staff Room pretty dated, although good value at the price we paid it is definately a budget hotel
I have stayed at Stoneycroft Hotel many times over last 5 years and have always received excellent value for money No compliants
The room kettle facilities were good and especially liked the long bath. Breakfast was good. The restaurant was closed for dinner, so had to look elsewhere. The decor was orange & brown, could have been brighter. Inside looked old fashioned. Sheets & blankets on the bed, would have preferred a duvet. Promise of newspapers was only a local one, expected a National paper.
The bedroom was cold
Friendly management...helped me with telephone call. Breakfasts!! The steps.
I liked how there was always a selection of teas, hot chocolate, and coffee in my room and the breakfast was lovely every morning as well.
Breakfast was very good. So was the bathroom facility. I felt the room was a little "tatty", the radio did not work and was falling apart and the temperature was difficult to regulate.
Outside appearance and car park only The room was the smallest room - room 25 - despite indicating I had a 4 year child - not offered bedding or asked about my son - nothing - chairs had torn clothing - old - radio on top of the bed outdated and old, some knobs missing - no user manual, could not even set the alarm - the blanket was dirty - requested another blanket at reception and given a tiny little blanket which had holes or was torn - remote control had no back cover for battries and was not working - phone had no instruction and I had to guess that 0 or 9 would get me to the reception - I moved to ibis hotel - £58 - and the following morning
I visited to attend a conference at DMU and found the hotel ideal for an overnight stay, easy to get to from the M1, plenty of parking space and a pleasant walk to DMU. On a bitterly cold night having very warm rooms was very welcoming.
Room Friendliness Taking the money before the stay. The poor full english breakfast No cricket on tv!
Personal attention and service
It was really comfortable,room was spacious and light.We used it as we were going to the Great Western Railway, staff were friendly and it was a nice breakfast.
We didn't really stay long enough - only overnight. However, we were given a friendly welcome and they made sure we had everything we needed, were warm enough etc.
Very helpful staff who gave us quick access to our room to change to attend a wedding. Transport was arranged for us when we were unable to book a taxi ourselves. Good freshly cooked breakfast. Bathroom very small
Very Friendly service food super and rooms very clean made for a lovely stay
Large room with four poster bed. Everything was okay. Nothing not to like.
Our room was excellent - beautifully decorated and spotlessly clean. Old CRT TV - with poor picture. Door in bathroom was a folding door and this was awkward to close, but otherwise a beautiful place to stay.
The staff were delightful, and made us feel very welcome. The room was recently refurbished and spotless. I was good to have off-street parking - it felt very safe. Everything was wonderful except the mattress - rather creaky!
The staff were polite and friendly, breakfast was very english and the room 15 across the passage was a delight, king size bed and a large bath/shower room also very clean and tidy.
Excellent value for money. very impressed with the buffet style breakfast, both quality & quantity (all you can eat !!).
The rooms were very comfortable and warm. The staff were second to none and very helpful. Great value for money and good central location. I didnt like being woke up in the early hours by somebody messing around with the phone system. I was not the only person who suffered this disruption, however I informed the staff who dealt with it accordingly.
Ease of check in and check out.
only stayed for 1 night but found it very clean,comfortable and surprisingly quite
Helpful desk staff, and very clean. Breakfast was good. Price good.
Breakfast and cleanliness of the room None
Freindly and efficient staff Car park was a rubbish tip - not a favourable first impression
The staff were very welcoming and helpful. The room was clean and spacious with plenty of car parking space at the hotel. It is not too far from the town centre but is situated in a relatively quiet location. All this contributed to a relaxed and friendly atmosphere.
Restaurant good value especially breakfast. Room good size and very good bathroom. Traffic noise was a bit of a problem if window open - was quite hot without.
Good hotel, friendly atmosphere
room especially the DVD player, breakfast, staff were friendly, nice ensuite The breakfast service could have been better
the room was warm comfotable and even though it was quite near the puplic area it was nice and quiet
good ale , frendly service stayed as few times and all ways find small faults like last year two light bulbs not working, this year broken toilet paper holder,ect ect is this down to lack of comunication . Be back in febuary
The staff are really friendly and helpful , the food is really good and value for money. We stayed in a room with a really large bed seemed even bigger than king size. This is not my first stay at this hotel
Friendly and helpful staff. Large, comfortable room. Ample, free parking. Good size breakfast with plenty of choice. Depending on volume, breakfast room can become cramped; some tables are too small for relaxed eating.
Friendly, courteous staff.
It was quiet
Very friendly and accomodating staff
Relaxed atmosphere even with a very large bar area The bar area was more like a sports bar than a cosy "farmhouse" style. The bathroom wasn't wonderfully clean
Friendly ,warm and cosy, The food was excellent the best steak Ive had in a very long time! I did miss not having hot chocolate in the room. I do like a cup of cocoa before bed!