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Nice rooms and hotel staff is very professional Parking is expensive. Given the cost of parking in the area, it is heavy handed.
Location We only had one towel in our bathroom. No one was available to get us more. ? We paid for a Parthenon view and received a parking lot view. The air conditioning did not get below 77 degrees. Very small room. Extremely disappointed for what we paid, and what we were promised.
very convenient to Vanderbilt great restaurant/lounge staff was very accomodating did not think it was a good value hotel rooms need to be updated
Room was not cleaned on one day of our visit. Wasn't asked if I was a Rewards member until the last day. Parking was costly.
It waa very nice. And clean. Paying 35$ for parking in a giant empty parking garage, and not being informed at any point or with any signage guests wouls pay to park
This hotel had great decor in the lobby. Also tons of great amenities - microwave and mini fridge in the room, free breakfast, happy hour snacks in lobby and live music. The location is perfect for walking downtown or to the Gulch. Only thing missing was a bar and an indoor pool.
Very nice place, laundry machines available which I needed. Really nice waiter in the restaurant. Would stay there again.
Your very friendly staff and the shuttle to the 'honky tonks' We only stayed for 2 nights and we should have stayed for 4! We were celebrating our wedding anniversary and the hotel 'upgraded' us to their executive floor - but no one told us about the executive lounge, perhaps a missed opportunity to impress?
Very helpful staff, great location and wonderful to have a shuttle available for nearby commuting. Very clean. A 4-5 star experience.
This hotel has live music every night which, while not significant for us, might be attractive to others. It is very close to Vanderbilt University which is a major plus for us. The air conditioners in each room are noisy.
It was nice and clean, sooooo convenient location, good quality breakfast.
Too far from downtown Nashville if you don't have a car.
Nicely updated hotel--very close to Vanderbilt University, the reason for our trip to Nashville low water flush toilet had to be flushed 2 to 3 times on certain occasions.
The staff was very pleasant and helpful! The rooms, lobby, elevator and hallways were all very clean. I loved the smell. The room only had a shower. I was travelling with a baby. So, this made bath time very awkward. The room got really hot at night. I woke up sweating. So, I turned the thermostate down. But the room didnt cool off until the next morning.
Nothing Over priced, dirty, under construction, rude desk clerk, no breakfast, uncomfortable bed...
I was scheduled for surgery at a nearby hospital at 5 AM. This hotel was conveniently located. When we arrived, we discovered the hotel was being renovated. Parking was disturbed, registration was located on the second floor, and there was noises of construction outside our window. I also stepped on a sewing needle during the evening that was embedded in the carpet.
Richard was a very friendly employee. He made our visit feel like we were visiting family. The other staff is very friendly and willing to share their knowledge about places to see/go. It was very close to Midtown - a place to get away from touristy attractions, but close enough to the main strip. They even had complementary popcorn. :)
The room was beautiful and clean. Loved the happy hour the location was great the lobby had an upscale feel. We enjoyed the complementary weekday dinner and daily breakfast complements to the chef The shuttle service was not reliable during the day. Communications could have been better. When we were dropped off downtown the driver should have mentioned that she would not be available for pickup between during certain hours so we would not have been wAiting outside in the cold Also parking fees were on the high side
The Kaya deal was not a deal astheprice was 50lower per night when we got there.
Queen suite, clean room and dishes, good view of Nashville, Slow check in, confusion about where to park car, lots of disorder getting stuff out of car
The facilities were nice. Large, clean room. Exercise room and pool areas looked very nice although we didn't use them. Staff was frequently boarder line rude. Generally not attentive to needs. Food served was edible and that's about as nice as I can say. The 'kitchen staff' made very little attempt to make things appealing.
I liked having a full kitchen in which I could prepare some meals so I didn't have to eat out all the time. The shuttle they provided saved me money on transportation. The breakfast had a lot of options and the pool was larger than I expected. The highlight of the hotel however was the friendly helpfulness of the staff at every level. I can't think of anything I didn't like.
Clean. Spacious (in terms of the room and common areas). Very attentive, capable and cordial staff. The building also had a bit of architectural character, too. I've already booked my next stay!
We loved everything except the pool. Awesome room, dining, accommodations, etc The indoor pool was too cold to swim in.
The hotel was super clean and the staff was very accommodating. They offered free breakfast and free dinner which we thought was very nice. The only negative was the shuttle service. It's a great service but it's a little unorganized and chaotic.