The hotel enjoys a prime location opposite the sparkling blue waters of Ponta Negra beach. It is just a 10-minute walk away from Praia shopping centre and a selection of restaurants, lively bars and beach shops. Natal airport is approximately 14 km away from the hotel. The establishment comprises a total of 29 accommodation units. Guests can reach the upper floors quickly and comfortably using the lift. Services and facilities at the hotel include internet access, wireless internet access, a restaurant, a café, a newspaper stand, room service and a laundry. Shopping facilities are available. A garden is among the features contributing to a pleasant stay. Parking facilities available to guests include a garage and a car park. The establishment offers non-smoking rooms. All accommodation units feature air conditioning, a kitchen and a bathroom. Bathrooms with wheelchair access can also be booked. In most accommodation units, guests can enjoy a balcony with pleasant views. Each accommodation unit features a double bed or a sofa-bed. Among the amenities are a safe and a minibar. The kitchenettes of the accommodation units are appointed with a fridge and a microwave. A cooker is included as standard. Most rooms are equipped with internet access, a telephone, a TV, a radio, a stereo system, a DVD player and wireless internet access. Wheelchair-accessible accommodation units are also bookable. In the bathrooms, guests will find a shower and a hairdryer. Sport and entertainment options are available at the establishment. The swimming pool is ideal for a refreshing dip. The terrace is the perfect place to while away the time. Copyright GIATA 2004 - 2016. Various meals and board options are bookable. Guests can choose from breakfast, lunch, dinner and B & B. All major credit cards, including American Express, VISA and MasterCard, are accepted for payment.
they never changed the sheets nor the towells even thought they were visibly dirty, and we stayed for 9 days!!! there was sand all over the bed.
Hotel was clean and really close to the beach...only a one minute walk to the famous Ponta Negra Beach
Room had a very small curtain and the sun at 5am is like a pain in the ass...as suggestion to the hotel...put more curtains! Another negative aspect was that we pay 180reals for a night and they asked us 150reals for a shower after the check out...take care that we staied for 10 days! We had a room in a motel for 6 hours at 35reals...
breakfast was ok, nothing was excellent.never go there again
the money handling was too complicated for the people,after discussions the problems could be solved. it was not perfect, not fast, not professional.after 30 hrs travel the stuff was not so nice
Terrace and swimming pool
Room view facing nearby buildings and unfortunately not on the beach front
Close to the beach, not too far from restaurants.
My room had a terrible smell, so they changed it to another room, which smelled bad all the same but was covered by some perfume they use for the rooms. The next day, the perfume didn't help anymore. If you don't an ocean front room, you'll have a room on the side of the hotel which is a few meters away from the next hotel, curtains had to be closed all the time. Breakfast was below average. Bad value for money overall.
Room is comfortable and large
Support from staff if something goes wrong/doesn't work is weak.
staff very helpful,even spoke a little english,location really handy for everything.
The access to the beach and the very small roof pool were nice.
The awful smell coming out from the bathroom and the noisy aircos of all neighbours.
Except for one staff member who we several times experienced as rude, uninterested and at times directly mouthy, the rest of the staff was super nice. I had my birthday while staying at the hotel and the staff helped with both my surprise party and making dinner reservations!
Our main problem while staying at Mirador flat was communication. There were only 3 staff members who spoke any English - two of them very bad, and one some. Running a hotel at a tourist destination without staff members speaking English is both difficult and at them frustrating and most of the time the only way me and my companion managed was based on the fact that I spoke some Spanish which is similar to Portugese. The other problem we had by staying there was the level of cleanliness. They never vacuumed our flat, only swept it with a brush, and they never washed our bathroom benches. We even tried leaving house keeping big tips to hope for some extra service, but this did not happen.
The employees were very helpful to us especially the front desk. We needed help with some telephone calls and they were exceptionally caring. The young man on the night shift always asked if he could do anything for me as I had become ill during my stay. All were nice to speak with.
The bed was hard as a rock. There was only two pillows. The couch had numerous large stains on it. We were only given one door key. We had to ask for bath towels. Children were allowed to run wild at the pool with no parental supervision. Only one umbrella at the hotel near the pool.