Mirador Praia Hotel is a beachfront hotel in Natal. This 3 star Natal hotel has its own restaurant serving breakfast, lunch and dinner where you will find a selection of items to try. Don't forget to pack your swimsuit and towel as this hotel features 2 outdoor swimming pools. Outfitted with a bar/lounge, you'll find the perfect place to have a drink. Multilingual staff are available at the front desk 24 hours-a-day and can provide tour/ticket assistance. Guests can make use of the free Wi-Fi. This hotel has a business center. Other amenities include an elevator (lift), beach/pool umbrellas, a garden and a computer station.
Room is comfortable and large
Support from staff if something goes wrong/doesn't work is weak.
staff very helpful,even spoke a little english,location really handy for everything.
The access to the beach and the very small roof pool were nice.
The awful smell coming out from the bathroom and the noisy aircos of all neighbours.
Except for one staff member who we several times experienced as rude, uninterested and at times directly mouthy, the rest of the staff was super nice. I had my birthday while staying at the hotel and the staff helped with both my surprise party and making dinner reservations!
Our main problem while staying at Mirador flat was communication. There were only 3 staff members who spoke any English - two of them very bad, and one some. Running a hotel at a tourist destination without staff members speaking English is both difficult and at them frustrating and most of the time the only way me and my companion managed was based on the fact that I spoke some Spanish which is similar to Portugese. The other problem we had by staying there was the level of cleanliness. They never vacuumed our flat, only swept it with a brush, and they never washed our bathroom benches. We even tried leaving house keeping big tips to hope for some extra service, but this did not happen.
The employees were very helpful to us especially the front desk. We needed help with some telephone calls and they were exceptionally caring. The young man on the night shift always asked if he could do anything for me as I had become ill during my stay. All were nice to speak with.
The bed was hard as a rock. There was only two pillows. The couch had numerous large stains on it. We were only given one door key. We had to ask for bath towels. Children were allowed to run wild at the pool with no parental supervision. Only one umbrella at the hotel near the pool.