Would you like to save as your currency permanently or for this visit only?
Helpfulness of staff
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Everything was good.
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
The hotels proximity to the airport Lack of parking
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Great value for money and shuttle to airport excellent.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Relaxing atmosphere and an excellent buffet breakfast
Proximity to Frankfurt Airport.
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Everybody was very nice, and especially the barkeeper I had a good night.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Good breakfast No free wireless internet, though listed
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Clean & nice Nothing
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Nice Rooms, Excellent Breakfast
The quietness of the room, the bed was very comfortable, the receptionists were very friendly and answered all questions and the airport shuttle was one of the main reasons your hotel was booked. a little handout on how to use and how to get to all the extras, like pool, outdoor patio, etc. would have been helpful.
the free shuttle
team of the hotel at the reciption are very good , the waters also . poor breakfast .
it was comfortable for teh prize I paid a little loud
The hotel itself was nice. Breakfast was not included and was quite expensive. Also, it was hard to get into the city of Frankfurt from this hotel.
I was only there for a single night; hence, I am not in a position to express a complete judgement. Nevertheless, I got a positive overall impression of the hotel Checking in and out was quite efficient. I made use of the Room Service for dinner. The food was good and the delivery time was quite reasonable. May I suggest that the shuttle service to / from the airport be more frequent. While I was waiting for the shuttle at Frankfurt airport, shuttles from other hotels (including other NH hotels) had already come twice to pick up passengers before my shuttle actually arrived.
The shuttle service from Frankfurt airport was poor. We waited 30mins for the shuttle to come, then to be told there was no space ( only seats 6 passengers ) & therefore had to wait another 30mins for the next shuttle, We then explained the event to the hotel reception who really didn,t seem to care.
It was quiet and the staff was very friendly, helpful, accomodating. That the double bed was actually two twin beds put together - and that even with the A/C turned on to high, it was still quite warm.
Convenient to FRA Airport
It was close to several good restaurants and a nice shopping area. The hotel did offer wireless internet, but did not have a business center with a PC for use by travelers who did not have their own laptops.
Silent place, in the middle of centre of Gross Gerau, quite close to Darmstatd and Frankfurt by car Breakfast untill 10a.m. only
Convenient for airport and motorways. Swimming pool. Excellent restaurant. Pleasant and quiet town centre location.
Everything was great, very friendly staff and great food My Mom and I had to leave at 5:15 am for the airport. Since we were on vacation we had plenty of luggage. When we got ready to leave I carried all of the luggage to the elevator and tyo my surprise the elevator was shut down. I had to carry all of the luggage from the second floor by myself. I guess I felt for what I paid for the 9 days they could have made some sort of arrangement.
Comfortable bed, good breakfast. In the centre of town, close to shops etc. Good prices in restaurant, especially lunchtime.
The hotel was clean and spacious. I really enjoyed it. The staff was great too.
The price is too high!
We were offered a spacious room and the restaurant food was excellent.
Location No air conditioning. No safety deposit box. Yet classed as 4 star.
* Location - Centrally located on the main street with lots to do w/i walking distance * Staff - Extremely helpful front desk * Value for the money
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
Great location and low room rates. Wish there were more hot options for breakfast.
confort and shuttle between the airport and the hotel nothing
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
near airport parking charge, Wifi only at public area
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
If you need an overnight in Frankfurt! This is the place!
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
Quiet , close to airport / train station
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
The boss jack is a wonderful person, and friendly.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
the staff;location;excellent breakfast
It was a buisness trip and I visited an exgibition and met friends.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
comfort of room, availability of computers and restaurant
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
It's Location - near to airport and near to Motorway Limited food choice for dinner
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
A comfortable room, perfectly clean. The room was equipped for long-term stays, i.e. with a lot of space in warderobes and cabinets, also with a cooker, a microwave oven, a kitchen sink and cupboards including basic dishes! Good and quick train connection from Raunheim to Frankfurt city. No hair dryer in the room available. An unattractive location, but as for an airport hotel, intended for travellers on their way, it's suitable. Not for holidays or family trips.
large size rooms it was expressed in the website that the hotel is close to the airport but it is actualy 20min away from the airport
The restaurant and bar menu and staff was great and very flexible, even with late guests. The room (16) was of very poor comfort and - much important - was smelling extreemly bad. The hotel is showing 4* at the entry door, the room I got was not even 2* worth ! The price of 245 € is definitively too high, in special when some other guests were paying 125 € for the same.
Location and parking
The hotel was comfortable and breakfast provided was excellent Limited parking
receptionist was very friendly and helpful
Hotel Location Prices in the Restaurant!
The hotel is near the my business partner in Germany. Also, near the hotel there are few quite nice restaurants. The shopping zone is also close. The hotel has very good shuttle service.
The shuttle service was not straight forward. Pick information was not clear and the shuttle service is long wait between pickups.
Easy to find, secure parking, close to airport but little airplane noise
Staff is very
Breakfast and fresh apples at the reception are very good. Registration and leaving hotel was very quick and easy. It could be nice to have Internet socket at the room with low price ;).
Breakfast. There was a big variety of products. The bed was not comfortable and too small (80 cm wide!!!)
Warm welcome from reception and free wifi. Comfortable clean room in good central location.
Staff, breakfest... TV programs
nothing No Airconditioning, and too much noise outside the hotel. One of the worst Best Western Hotels. I 've stayed in others, but nothing as bad as this one.
Sauna, Close to trainstation to Frankfurt
the hot shower and breakfast bathroom was not equiped with towels for a double room
there was a showering towel might have been used by someone for shoe polishing, but it was still stuffed into the bathroom which really shocked me.
the friendless of the staff at the hotel the chaos that the young ones caused running about the corridors, shouting and slamming the windows and the staff was unable to handle until another guest had to phone for the police as the leaders of the groups was not interested feel we should be compensated in some way
Location and access.Close to most ammenities.
convenient and easy to find small beds, not enough pillows
The bed is really comfortable. Toilet is clean. Free internet. No drinking water. Tap water is a bit salty. Should have at least an electric kettle for making coffee or tea.
wi fi charging
internet didnt work in our room
Friendly staff, large room
Breakfirst menu wans't that good.(Additonal 12EUR)
Really close to highway connections; strategic to whom have business with opel or hyundai/kia facilities based in Russelsheim. No possibility to have a dinner, no restaurant in. By the way there's an express take away few meters way, and several pubs, but I wonder a 4 stars hotel haven't a restaurant room!!
The Staff was very friendly and Helpfull at all times.
Clean Bathroom Staff were unfriendly
Reasonable price, free parking place, free WiFi
It was a short stay, nice facilities and friendly staff. Trying to find the hotel, it was a nightmare.
the room, the breakfast was excellent and the staff was really nice. i do like every thing in this hotel, there was nothing that i dislike it.
Clean spacious room, friendly staff, good freakfast buffet, shuttle service to messe, free use of Internet
Not much, the staff and rooms were fine. The area was bad, no where to eat and stuck off the road in the middle of a commercial office park. Though they state being close to the airport, it is still a 35 Euro ride.
in nice little Village.. Nearby Mongolian Chinese restaurant excellent and reasonably priced superb buffet. German hotels don't seem to offer tea and coffee in rooms - we miss this.
Well equipped hotel. Good upkeep. It would help to have coffee making facility and a safe in the room. Also free access to wired internet would have helped.
Fast getting to/from the airport. iT is much better then the big chain hotel of the same budget and much valuble. The lack of food sorce, not even a sandwich/snack machine. the lack of airport service.
Flexibel staff at the reception allowed to stay till 2pm in the room before checking out.
Lack of facilities to cater for basic buisness needs ie. use of meeting rooms and printers.
Staff very helpful and polite
staff very polite, multi-lingual
Very good, luxureous hotel. Food was good and the breakfast buffet was perfect. The room was clean and sufficient.
excellent value. we were unable to arrive on the first night we booked due to our flight being cancelled, and we were not charged for that night. very impressed. very clean hotel. great breakfast. nice friendly staff
Staff were very helpful Only 1 English speaking TV channel
Quiet. Nice clean rooms. Friendly staff. Very pleasant bar. TV remote control did not work because of lack of batteries. Reported but was never fixed.
The kidness, as they deal with the guest I was satisfied with everything
Friendly helpful staff. Clean, well-kept facilities. Good food. Very hard mattress on bed. Room too hot overnight (air-conditioning did not cool room)
All staffs are kind and friendly, made me feel at home and relaxing. Room temparature was so high and humid even with window opened. There was an elec. fan but too noisy.
Very friendly staff; perfectly clean and convenient room and a more than wonderful breakfast!
The room was fine and the bathroom was very nice and clean, a bit noisy due to the resturant activity down stairs. The food in the resturant was great. Plenty room for parking. mentioned above.
Nice and friendly welcome. Wifi was not for free as the description of the hotel said. Bar was not open before 5pm.
stuff very helpful
Very pleasant stay on a business trip to Frankfurt. Although I didn't have a chance to test the kitchen, I suspect it to be very good, indeed.
I attended to a fair in Frankfurt ,left early morning be beck late evening. Nothing.