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Paid for a regular room and got an awesome luxury apartment. Expensive (and full) parking, had to park in the (yet more expensive) Aquarium parking next door.
Great Location, central and easy walking distance to restaurants, marina, aquarium etc
Very good hotel located into marina. Yachts are all around.Fantastic bar and restaurant with perfect terase.
In Centre City. Near The Aquarium
Quite expensive but the hotel is lovely, new but very well planned & designed with flair to give a great atmosphere - the location helps of course, being right on the water. Also a lot of little accessories were provided in the room. Unusually, as there is nearly always something to criticise, we could make no criticism of The Jolly - Marina at all.
there is no wide varity in food menu
i came to the hotel parking straight from France thanks to my car gps ,the staff at reception was perfect and answer my worries:how can i park safely my car.and sold me tickets for the boat to take us to the Nautica international.i was also advised to a very good traditional restaurant in the vicinity for a nice dinner.100% efficient.thanks. none
view I must go away two days before and I must pay for all period. This condition is not correct.
The Hotel is well located but the staff, with rare exceptions, was not helpful at all. We needed a late check out ( around 2 PM ) to catch a plane and the lady at the desk told us she couldn't do it because the hotel was fully booked. However, acessing Booking.com we could easily see that there were, at least, 20 rooms available for the next day. We felt deceived because we were lied to.
We felt very welcome and enjoyed every moment. The view and the friendly staff were just wonderful.
location we stayed at this hotel purely because it advertised a swimming pool . Only to discover that you have to pay 36 euro to have access to the pool , per person per 24 hours . A complete rip off . Have never experienced this in any hotel world wide . The service is Not 5* , Front desk staff answer the telephone whilst attending to a customer, anyone in the service industry would know that this is a definate No No ?? for the price of this hotel for one night you should be able to get 2 nights at an equally nice hotel . If you want 5 star service and facilitys forget Italy , Go to Dubai ...
A wonderful hotel in every respect Very minor---At breakfast each day, the eggs, and bacon were cold even though I was there quite early (between 7 and 8).
Fantastic location and facilities. Only disappointment was the Lord Byron Restaurant. Food disappointing and given the cost very poor value.
Everything was Perfect!!!!
perfect location...perfect views ...most luxourios in portofino coast but rooms to be renovated and there must be coffee an tea facilieties in the room but over all a very pleasent stay in great portofino..
Very gorgeous hotel -- perfectly appointed. the height of luxury and very nice staff.great breakfast bufffet. loved the health spa and pool area. lovely clean rooms -- just perfect in every wat. My dinner of a very small amount of pasta (without meat) was very very expensive for what I got -- amounted to about $30. U.S. for a tiny bowl of pasta and no vegies or anything else with it.
We enjoyed the luxury in the hotel, and the great view from our room, the beautiful swimming pool and the friendly staff. Rapallo is a lovely town with a harbour and some nice restaurants. Portofino and Santa Margherita Ligurie are around the corner, so great hotel to stay if you are visiting Portofino and surroundings.
Staffs are nice, the food is good. View from our room is fantastic. The mattress is too soft
Location and lovely view from hotel room window. We were there a very short time so did not get to use all the hotel facilities. We were very disappointed with the meal we had in the Lord Byron restaurant - not value for money. The courses were very expensive but the food we had was very mediocre. Breakfast was good however.
A really beautiful hotel with charm and courtesy. The staff were very well mannered and attentive. The views from the dinning were stunning and the food excellent.
Breakfast was great! The Liguri pasteries are goregeous! The size of the room was perfect for our family trip. The bathroom was also spacious and included enough room for all the cosmetics to fly around without bothering us really! It was also obvious that the ladies did a great job with the cleaning. It looked impecable every day we were there for 4 days. I loved the heart of the hotel which is the highlight of the place. Beautiful red carpet stairs in an ''accordeon''! The floor is a marvellous wooden floor most likely hand crafted. It would need some referbishment...
The hotel decoration and architecture. It is really nice place, very central and good for some shopping. Still very reasonable speaking about cost and price/quality Very narrow beds, as I was travelling with my son and we have separate single beds, but the size looked like the kid's one. Breakfast is poor.
authenticity of the hotel, atmosfere
nice large room very clean... good breakfast limited dining capability in the evening... arrival difficult with car.....
the valet parking
Location Internet did not work
Location is very good-- walking distance to areas of the city we wanted to visit. The best part of the experience was that the hotel personnel were able to direct us to local sights and restaurants where we had good experiences. The room itself & especially the bath are first rate.
Location in the very center - good for walking around the city. Very good breakfast. Nice decoration. Free parking at the entrance is always occupied. Most probably you'll be advised to use public parking around the corner. Howewer cost is the same - 20 EUR per night.
Good location, nice ambience, greta staircase. No ironing facilities provided after day hours! OK to not have one in the room but a 4* hotel should have somewhere to quickly iron a shirt - and the staff made no effort to think of something. Also dis not advise us there was train strike when we booked a cab to the station - the hotel should know things like this and offer to help.
Not much Horrible WIFI. Bad coffee and not many healthy choices at breakfast. Terrible parking. Nowhere to unload the car, the parking is slow, Off site and expensive. The Brustol has no door person and this hotel needs one.
building of the hotel is very nice, and it has a good location
I loved the design it was very italian.
They checked the room number during the breakfast
Very nice Clean, comfortable rooms. Excellent beds, excellant decoration. nice breakfast The location was not very good.
Beautifully decorated and very comfortable suites. Large bathrooms which is not common in Italy. The breakfast was good. Our room had an amazing view of the harbour. The hotel is located near a metro stop however the metro in Genoa only runs until 9pm which is not clearly communicated on the location page. The option of using a taxi is recommended although trying to find a taxi late at night isnt easy.
Clean in beautiful room eksibition
Well situated for Harbour and Metro. Very good breakfast.
The relation price - quality is fine, but there are some lacks as well! The staff at the reception in general was friendly, but Simona was not at all. She ignored us when we checked-in, got some questions about the city, and at checked-out as well.Moreover, the breakfast was poor: for such big hotel the omelet was cooked just for 2-3 people. Therefore, when we tried to get it, it was all-time finished. The bread was not tasty at all,it seems like it was frozen before and heated at the morning. Then,the location is not so convenient. It's far from the city centre! And last, but not least, at the four star hotel it must be all bathroom stuff! There were just showergel and soap in it! As we booked a four star hotel, we did not take anything with us, and we had to buy toothbrush, toothpaste and so on! ridiculous
It's a bit off, not within walking distance from Genoa city
Nice hotel with very good comfort
Nice rooms. Excellent beds. Do not recommend lousy restaurants to your guests. We was recommended the restaurant Pandmonio in the Old City (Via Lommelini). The tuna was overcooked, the pasta was cold and the fish was swimming in olive oil. Service was slow, and air con was non exsistent. I left early...
Everything was just great.
Beautiful, well-appointed room, very close to the main railway station. Very friendly and helpful staff. No hotel restaurant. Not a big deal, but a hotel purporting to be five star should have one.
Old-style ambiente, quiet, perfect air conditioning.
Nice location, very nice staff, excellent breakfast, old but luxurious rooms; good choice...
The spa facilities were very good The staff were helpfull and friendly There was a good choice for breakfast The parking attendent damaged my car while parking it and then denied it From now on I will park my own car
Loved the location, our room was large, comfortable, clean. The staff were wonderful and breakfast excellent.
Good breakfast buffet Not flexible about kids access to SPA
the rooms and bathrooms are clean I travelled using my car. on my arrival there was no space for my car in the hotel parking (in 5 stars hotel this is!!). only one resturant in the hotel with a limited veraities.
We had a wonderful stay - our view was of a beautiful courtyard with all of Florence beyond, the staff were super helpful, breakfast was ample (and available till noon!), and the breakfast staff fantastic. Would very much recommend this hotel :)
Location is perfect. Staff speaks very good English. Beds very comfortable. None
Nice old world atmospheric hotel Still renovating. Car Parking inconvenient. Inexperienced staff. Overpriced. Good 4 Star but not nearly up to 5 Star level.
Within a 15 minute walk from points of interest. Valet parking eliminated all parking hassles. Once grand but now rather outdated. Hallways very unattractive. Very expensive at full room rates and not good value for money. I would rate in-room accomodation as 3-4 star.
Can walk to the train station; good breakfast; comfortable beds - and PILLOWMANIA!! No swimming pool.
Great breakfast expensive Wifi
Absence of noise from outside and from adjacent rooms Absence of a safe box in the room Poor parking facility for bagage unloading at the main entrance
Nice bed breakfast was appaling. no room cleaning on last day/night. I reqested a smoking room but got a non smoking room.
amiable reception staff faulty door lock
Choice of Pillows and bedlinen. Very comfortable bed too!
The room was modern, comfortable and reasonably quiet and the bed was large with plenty of pillows. The staff at the front desk was unfriendly.
The staff was nice, the room was clean, we liked the breakfast and the location of the hotel was very good. Parking was expensive (€20/day) and we were not allowed to leave our car in during our visit downtown after check-out
Everything was perfect.
Location was fantastic, close to train station and walking distance to stadio luigi Ferrari for football Everything was good we had no complaints
Room service staff were excellent. Very helpful. Low prices for room service.
We got excellent value for money - think we actually upgraded. So had a big room, with a separate entrance and a jacuzzi in the bathroom. It was clean, comfortable, very friendly staff... The breakfast room is about 3 times smaller than it should be for a hotel of this size and every morning there are queues of people waiting in the hallway to get in. There is no room service available and you have to go down to the bar and pay for a cup of tea if you want one. A little tea/coffee tray in the room would be very welcome.
The location is central so within easy reach . I liked the fresh bed sheets. It looks like they changed them every day.. The breakfast spread was also excellent. Its a pity that the bathroom although quite new proved to have a great disadvantage. Whoever put the toilet in the cramped corner in room 318 should seek psychiatric help. To sit on this toilet and I happen to have a large frame one has to slide and bend between the large marble top hand basin whilst brushing your head on the hairdryer hose above you.. Extreemly awkward and uncomfortable. Yet there is also a bidet. Common sense to change the place of these two with one another.
Breakfast Fittings in the room not well thought out. E.g. basin tap not suited to the basin (too short to use properly), shower too small and dirty, light switches difficullt to find at night.
the service and the receptionist were very good
Staff extremely nice and helpful. Very good breakfast. Location location location no
Clean room, good check-in, relaxing. No evening dinner on a Sunday night and room was small but typically italian after saying that
Cleanliness and convenient location
convenient for transfer to airport
OK in general as a 4 star hotel. Rooms are comfortable and clean enough. It was worth for price that I payed to stay with the family I booked two rooms under my name through your web site and confirmed by a mail directly to the hotel too, but it was reserved only one room, at last I was at the reception for a half an hour get the other room
Very close to the center and well communicated by bus. Muy cerca del centro y bien comunicado en autobús.
Restaurant. Shower power was weak
Nice reception, clean rooms, good breakfast buffet rooms are small and there was unpleasant smell in the room
its handy location we had a pre dinner drink in the bar on saturday night, 2 vodka & 1 coca cola, the charge was e24... even compared to london or new york 5 star hotel prices we felt it was scandelous...
The staff were very friendly and helpful. The location was excellent. The room had a bad smell.
Very good breakfast. Personnels very kind and helpful. It was raining all day :-(
Great location. Breakfast was good. Both rooms had bathtubs, which is a real plus in Europe! The parking garage was a little hard to get to due to one way streets and center city traffic. However, it was plenty roomy for an SUV.
location is smply the best if you're up for historical city centre & shopping, soap/shower gel/shampoo in the room were very good))) staff is mostly unfriendly, and honestly this hotel is not like true 4*, more looks like strong 3*. I stayed in a "superior" room, but it is indeed very tiny yet has modern refurbishment and good stylish bathroom
hotel location; comfort and cleanliness of room; helpfulness of staff, quality of breakfast and restaurant lack of internet capability to use my own laptop in room; limnited room service capabilty when we got in at 11:00 PM
The hotel staff were extremely welcoming and very helpful. I only stayed at the Bentley for one night but it was a great stay.
Very luxurious suite. Excellent staff service. Very clean. There was even a TV in the bathroom, with a spa bath and separate shower They have the fridge full with minibar items that cant be removed or there is an automatic charge to your bill, and there is no space for your own items. Very annoying but sadly getting more common.
Very modern design. Spacious rooms. Good location
Brand new stylish hotel I dropped something in the bathroom and noticed that it was filthy under the wash basin etc
The staff could not have been more helpful and the room appointments/facilities etc were superb- Genova is also a wonderful city to visit . The restaurant dinner menu could perhaps benefit from a wider selection , given its 5* aspirations.
A hotel of style and exquisite taste! Genoa is a delightful blend of the medieval and the modern. Stunning!
Position and quality of hotel
very nice room, large tv, large and plenty of towels, very short bath (impossible to relax), breakfast is served inside (very little sunlight) and the quality of breakfast does not correspond to 5-star hotel (coffee and brioche were disappointing), drinks in bar and room are very expensive, staff is correct but cold and a bit arrogant.
nice room, great bathroom, excellent staff no tea making facilities in the room
The head waiter was very helpful in pointing some interesting place to visit around the area.rooms were acoustically well insulated.mattresses and pillows were very comfortable. Signage were not clear for those driving.
The hotel was modern and clean. Our flight arrived late, so it was a good solution until the rental car office opened the following day. The room was comfortable and the bathroom was quite nice (with a rain drop shower). Breakfast was decent. The decor in the lobby is a little insipid and the hotel is located in an industrial zone. It is only 5 minutes from the airport.
In fact, we chose this hotel because it was close to the highway and we were transiting from Torino to Florence, thru Genova and Pisa; a nice and interesting hotel with large parking, more than decent breakfast – basically, nothing to reproach. A little bit difficult to find if in the night due to an insufficient signalization.
The decoration and staff, as well the comfort.Good Value
Proximity to the place I had to go
Staff professional and friendly Shower head broken
excellent excellent excellent !!!
Good location to stay near customer facilities. Easy parking. Extenal laundry service available but I'd like to have a simple ironing possibility at hotel.
Poor air conditioning and no place to sit in room or lobby to read.
We were delighted that the many poor reviews that we had read about this hotel proved completely untrue. Staff were helpful and not surly, rooms were spacious,clean and fresh and the facilities all worked without problem. Like everywhere in Santa Margherita it is very expensive when compared with similar hotels in other countries.
Service was brilliant, everyone was so helpful. Food was really excellent. Really enjoyable. The only downside was the road noise, but that can be forgiven given all the plusses.
The location was both good and bad. Good due to the nice view of the bay of Santa Margarita and its proximity to town....walking distance. The road just below the hotel causes some noice as well as fume/exhaust issues..... See above...
I think the price for the room was good and it was not too far from the center. The Hotel staff - at the receprion , the waiters, and esp.the barkeepers- was unfriendly.
very nice place good hotel
nice room food was not so good.
good staff wonderful food great view super bedroom but with frequent bad sewage smell fortunately able to leave balcony doors open
The best hotel we have ever stayed at. It is quite expensive but well worth the cost. We hope to return another year. Summarising - fabulous Only having to leave in order to visit Venice.
There was no internet access in the rooms - not good for a 5-star hotel
Our room was large & very nice. The staff was very pleasant & helpful. Bicycle racing groups took over the hotel & other guests took second place, particularly in restaurant for dinner & breakfast (no other nice restaurants nearby). Neighborhood was a bit questionable (felt a bit uncomfortable walking, even during the daytime) Altho close to the waterfront, the waterfront is all industrial etc. Otherwise, the hotel itself was just fine.
The hotel was comfortable with clean rooms and within a block of the train station. Nice breakfast room. Nothing
Location is outstanding especially being close to Stazione Principe and great sites such as via Garibaldi. The small and cosy feel to the hotel is attractive; it is not large and impersonal.
Helpful hotel staff
Nostalgic setting and environment with sapcious room that we liked most. Breakfast is good and lots of choices. Location is very convenient to Station Principe, Genova. The windows can hardly be open due to too close to nearby building and no views at all.
Great atmosphere, excellent rooms and the antique elevator..beautiful. Very close to harbour, 5 min. drive.
So convenient to main station, metro, bus station and maritime station , especially when using 24 hour transport ticket that included shuttle bus from airport to main station. hotel quiet despite proximity to sevices.
nicely appointed and good location, breakfast was well done. The room we were given was very small and we had requested an extra bed and there was no way to put one it. So they gave us a bigger room but the window was blocked by a screen from the outside which i guess was put there to obstruct the view of a building and the a/c unit. I think as long as you don't get that room, you'll be fine but the normal double room is quite small.
The buffet breakfast was fit for a queen! There was so much choice of different foods on offer and even included my favourite food, smoked salmon! Also it was convenient to train station and not far to walk to port and other attractions. If you wanted to leave a window open it was quite a busy, noisy area but we wanted to be near train station for convenience.
very bad internet connection (especially in my room 232). parking service takes too long (we were waiting up to 30 minutes to get our car in the morning)
Attentive staff. Fantastic location and views of the view and town There is one road sign that sends you the wrong way. Its a little expensive
Spectacular location, friendly staff, breakfast room with sea view, reasonable prices in bar, Hermes shampoo ;-) some details hair dryer, some furniture is a little outdated but the location and service make up for this.
Beautifull location, very well presented room. Staff very knowledgable and most helpful. The promenade at Camogli has some excellent cafes and restaurants. No
The view at the sea, the servis of bar. The english language of the staff (few personnes speaked english)
Beautiful location, stunning views, private beach. The restaurant by the beach was very good. Room was tiny. Service patchy (especially at breakfast). Not great value for money overall - didn't feel special enough to justify the room rate.
Everything was good. restaurants on the high italian level
Location and views, amazing! Recommend eating in.
Location, pool, reasonable size room. No
Location gr8. Little things like service numbers on phone to call wd b better. Got accused by ohotel kulm that we didn't cxl booking and asked to pay. V rude reception lady!! This was cxld thru booking.com b4 leaving 4 trip and rebooked cen de d, so bkng.com didn't communicate to hotel of cxl and rebooking. Not professional. Also was booked in2 room overlooking carpark which I specifically asked booking.com not do. Hotel accommodated thankfully so booking.com needs 2 communicate w hotel more!!!!
The whole stay was made pleasant by friendly staff working in a wonderful setting serving quality all the way.
Very friendly and helpful staff at every point during our stay (3 nights). A couple minute walk to the port, main piazza, and restaurants. A block behind is a small ghetto which you may want to avoid but we never had any problems at all and we were out all points of the day.
Have good breakfast *It's hard to find the hotel, the hotel is in the china town and no any sign dirction. *Very high parking price (20% of room price), the hotel didn't tell us about it, we thought it was free.
very close to the center of the city and the train station Very, very hard to find with GPS and a good sense of direction. Small hotel signage at the end of a busy one way street - with very limited parking. Good if you are walking or taking a cab - nightmare if you are driving.
The hotel location is just great (about 1 minute from the central train station). We booked deluxe room and it was very comfortably designed (two levels).
The room and the bathroom were fairly small but modern and comfortable The hotel was situated in a fairly rough area which made us feel a uncomfortable about going out on foot at night
away from the centre so nice a quite on a night, also not to far to walk for sightseeing. It is ok for use as a base could do with some new carpets
Convenient and pleasant. No air-conditioning in the bedrooms at night
See previous survey from my stay on October 15 to October 18, 2010
Close to train Genova PP
We had a great stay!! The food in the restaurant was delicious, the staff very helpful, the quad room was spacious and even had a balcony. Great location for train travellers
The reception people was very helpful and nice. The room was small and the queen bed was made with two individual mattress, it is uncomfortable because you feel the division
The front desk staff was friendly, knowledgable and very efficient. The guest rooms were comfortable and very clean. Housekeeping staff is outstanding. Excellent selections available for the continental breakfast. Sorry did not see any egg items available. I suggest that the front lobby and reception areas be upgraded to create a positive impression upon arrival. My first impression upon arrival in the lobby area made me question the status and quality of the guest rooms. Fortunately, my overall experience was very positive.
We loved the view and town of Rapallo. Expected less as the surrounding area is very well revered. Rapallo, however, is within one hour or less of all the important areas on the Ligurian coast.
Very good location and very good cleanliness of our room. Spacious room recently renovated wooden floor. espresso and cappuccino were no very good something happened to espresso coffee machine
The location was very good, being located on the shoreline and close to the market area . The staff were extremely helpful knowledgable and friendly and spoke English very well.The breakfast buffet was very large and full of fresh products. Our room was a good size and quiet.
Excellent hotel - Elizabetha at front desk very friendly. great English - really great location, across the street from the sea, shopping right there outside the door. Plenty of restuarants within 5 minute walk. Parking across the street is 10 Euro for over-night, but very accessible. Be warned that the parking lot is used for market day on Thursdays and you are not allowed to park in that lot on Thursdays - don't know where you would park that day - maybe a daytrip added to your shedule so you don't have to deal with that. We only stayed one night - but wish we had stayed 3 days - it was a really great place.
Very nice hotel. The coffee was the best served during our 10 days traveling Italy.
Very good location in centre of town - nice rooms - good view. Raphello is a beautiful place. Service was fine.
Perfect location, comfortable rooms, helpfull staff, reasonable price (with seasonal discount). Once we asked for the possible extension of our stay we got a free upgrade to Superior Double Room. Staff was wery helpfool with planning of our trips to Portofino and beatyfull Cinque Terra villages
location standard of the hotel
Everyone was very helpful. Parking was no problem. Close to the train station for the ride to Cinque Terre.
great service, gave good recommendations for dining and touring, great location
The location and the staff(and food) Rooms a little small and in need of refurbishment
Location and ease of use
Great location and great views across the bay. Bedroom was small and the hotel charged extra for sunbed and changing huts at €18 per day and we only found when we paid the bill at the end! In addition they charge a further €12 per day for a parking space!
Beautiful grounds, view from the balconies, and proximity to downtown area.
A Hotel with magnificant water views close to town beautiful gardens . "Just superb" Would stay there again
The panorama is wonderful. Breakfast was good. Parking service - good. Reception desk - fair. Everything else - less then poor. Rooms (we had 3) old and small. Service of staff - lazy and slow. Price much too high for what we got. Dinner at the hotel restaurant - simple but costly. Service at the restaurant - terrible (an hour waiting for first dish, served almost cold).
Terrible bed very hard poor quality mattress and pillows.Was told I could move rooms so packed all luggage up and told next day we would have to pay another 50 euros. So we kept the same room. Also very noisy doors slamming in morning.Very old cutlery and run down fixtures. Very expensive I have stayed in better 2 and 3 star hotels in Santa Margherita before
The staff were lovely and the breakfast was very good. The best part was the beach area and the manmade cove to swim in. The views from the back of the hotel are fab and the grounds are very well kept. The car parking is charged at €12 per night and the beach chairs are charged at €14 per charge per day..... this was only explined to us when we were checking out and received a much larger bill than expected.
the grounds and view of the area the beds are as hard a wood.
friendliness and cleanliness
Great location, and the fact it is a very old hotel that has been brought up to modern standards while still maintaining the old charm.
personel was veery well prepared for guests. I just want to heat up food for our son and when lift stoped on 0 porter have seen me with bottles. he ask somebody, no question to me before, to come and help me. thew manager, probably, ran to me, took all my things and ask: how long in oven? I said 30 sec. he said I am back in 50 sec. excelent. thanks. poor breakfast without any idea, unfortunately.
I liked everything about this Hotel. It is elegant, friendly, perfectly situated, lovely staff, lovely tranquil garden and a superb restaurant , Il Trattato, which serves imaginative food of a very high standard ( obviously a talented chef is at work here ! ). The wine list is a most comprehensive selection of Italian wines from all over Italy - big and small names - and was a joy to peruse. On leaving I said to the receptionist that all that was needed was a swimming pool ( an unusual asset in hotels in this area which are beside the sea and in the town ), wherewith she took out a booklet detailing that a swimming pool would be built this winter in the lovely garden. I shall return next summer to see and enjoy it and meet my friends there
Well situated short walk from city center and sea, free parking and baby bed.
all OK all OK