Friendly staff - lovely ladies in their 40-ies, decent breakfast, though nothing hot served Rooms are rather cold even in early September, doors open directly outside. You'd better have your slippers if you want to use the bathroom - tile floor, very cold.
Very helpful staff, trying to do the best at all times despite the language barrier (the speak German, though). A family feel - they treat you rather like a guest, not a client. Quite big breakfast but always the same - buns, cheese, ham, jam. The pencion is quite next to the immigrant ghetto and the tram goes through it, so the sights on the way aren't always pleasant. But usually there's no problem crime-wise.
The staff was very nice, the brekfast was very good, the place was quite. The room was not clean when we arrived. In 6 days nobody take the garbage, no clening of the room, no change towels, no check for any needs in the room.
The staff were amazing as I stayed on my own they were more than happy to look after me. Arranging taxi's or anything. They completely went out there way for me. Very uncomplicated stay like larger hotel's. The small essence and personnel touch made it for me. Nothing at all would stay there again tomorrow.
The breakfast was fresh. The doors and windows of the room were secure. The staff insisted on cash payment and seemed confused over our reservation. The room was not made up for guests.There was no division between the bathroom and the sleeping area. There was no possibility of privacy - including the toilet - and no instructions for the complicated shower and bath.There was no plug in the sink, light over the sink, bedside light, or mirror in near a power socket. The shower flooded the room (and our cases). The sheets were brushed nylon. The taxi driver said the area was unsafe and advised against walking around.
The staff were excellent, friendly, accommodating and helpful. not the easiest place to find and they guided us to the hotel in perfect English, ensured that our car was put in secure garage overnight and even gave us chocolate bar to welcome us to the hotel!
clean and relatively quiet being in an outer quarter the environs were sordid
Good transportation links to both the city centre and the main railway station, making it very easy to find and get to when arriving by train ect. The hotel was very reasonably priced and I was very impressed by the quailty of the hotel for it's price. I would certainly consider staying here again in the future. Very impressed overall. Nothing of particular note.
Free Parking garage, availability of internet, proximity to downtown Room AC system did not work in two different rooms. Could be AC units were not turned back on after winter period. It was hot day and these are individual room units. It should have been turned ON by hotel management by 15-5
I think there are a very high price for three stars hotel and for location.
Very well equipped clean big rooms! (safe, refrigerator, ability to prepare coffee and tee, even paper towels). Fast and reliable internet connection by cable. 1. The check-in starts at 14:00! We had some problems getting the rooms when we arrived earlier. 2. At the reception you don't feel at a hotel - it's a hostel at most. Attitude of the receptionist was unacceptable - very unprofessional and unfriendly.
very nice hotel, very helpful staff, good breakfast
The hotel is located in a quiet quarter. There is a garage included in the price of the room.
I liked this hotel. I value cleanliness and when I book online expect to see exactly what I was told I am paying for. Thats what I got, what the product said on the tin! Value-wise although I stayed on two other hotels in praque, there is no comparison. Location isnt great, but not too bad.
They gave me an apartment, which was available, despite the fact that I booked only a single room. This was really exceptional, normally hotels will not offer you better rooms even if they are available. The bathroom wasn't that fantastic.
The hotel is simply stunning both inside and out and finished to an extremely high standard. The decor is beautiful and compliments the historical building. The staff could not be more helpful making all the necessary arrangements for us to enjoy our holiday. Our room was extremely spacious and comfortable, fitted with a high quality bathroom, creating a picture of modern elegance. Our stay at the hotel was truly luxurious and there is no doubt we will be returning.
very friendly and always accessible to staff. Orderly and elegant hotel you have a little choice for breakfast
Wonderful new design hotel in historic building. Everything perfect. Restaurant wonderful, staff attentive and friendly. This is how a hotel should be! Sadly Spa area was not open. Otherwise all was wonderful.
Twin beds instead of a double.
It's a fabulous hotel. Ultra-hip contemporary design with generously sized, quiet and restful rooms with all the comforts you could want; very welcoming and helpful staff for whom nothing was too much trouble - the service was exceptional. The building is beautiful and very well located - a restored palace right in the centre of town near all the major sights and shopping/restaurants. Gym and spa not yet open. When they are it will be our perfect city hotel.
We get room just under the roof with windows to the sky, this was really nice. We are using this hotel always when we are in Brno Maybe check-in can be little bit more faster :)
The staff were very friendly and helpful. The overall hotel was fantastic. Very stylish mixing contemporary and traditional styles perfectly.
Really nice hotel. Room was amazing. Just in the downtown, with very good location. Breakfast was also really good. I can only reccomend!
Fantastic design in an old listed building.Excellent service
We were visiting friends nearby in Brno so location was a priority with all the roadworks in the city.Very good breakfast & attentive staff None
Ideal for visiting races at Autodrome circuit, clean rooms with very good shower, good breakfast, free internet.
The hotel is stinky, people are smoking everywhere and the room which supposed to be for nonsmokers was stinky...
I liked the access to the wireless internet and that everything was in hand I didn't like the fact that they gave me a one kind size bed room when I asked for twin beds.(I came with a male friend)
Comfortable bed, good location for my business
The rooms where supprisingly ok and clean. The breakfast is discusting. The mosquitoes are in large numbers on every item. The "individual" packagings of butter, jam, cream are unther a protective cooled bulb, but the ham and cheese are just on a plate with mosquitoes. I tried to explain the staff they had at least to inverse this but they totally didn't care. When throwing bad tasting water in a "stone fountain" 4 cockroaches came crowling out...
very good restaurant, huge beds location - its far away from centre; no view from our room; it was hard to find this hotel
Convenient location near to tram line with plenty of parking Exterior of the hotel did not match the high standard of the interior
location, value for money
nice rooms, good breakfast. easy parking. if you are with car i recommend
we have stayed here many times over the past 8 years and it is always excellent. Breakfast is fantastic and the location for our visit is perfect, right on the lake with little cheap bars and restuarants all serving traditional food and drink. It has really gone up in the world since our first stay in 2002 when it cost £12 a night, a beer was 12p and a meal for two was £2. It has increased 4 fold but worth every penny and exceptional value The hotel has turned in to a 'wellbeing spa'. These customers take preference over hotel guests and that was a little frustrating. It has also tripled in price in 3 years so I hope they don't eventually price themselves out of the area.
Not much i'm afraid...very dissapointed..not child freindly at all
Good kitchen, good hotel room equipment, nice area
Lack of Air Con
There is an excellent restaurant down the hotel, just by the lake.
Very helpful and friendly personnel In the dark it was very difficult to find! When you leave the motorway it's not indicated.
The are was nice. NO
Good size rooms
The restaurant is excellent. A little bit scuffed.
Nice located, with beautiful lake view. Rooms are renovated, well-equipted, clean and nice. Big choice of food for breakfest which is included in the price. Big tarrace available from restaurant. There was a wedding when we stayed in Santon, but nothing could be heard in the room, very quited. Very small elevator in the part of the hotel where we were accommodated.. Old-style hallway.
Friendly staff, nice cuisine, clean room/bathroom, clean baby-cot, quiet location, however, close to the motorway.
The staff was very helpful and room was very specious. Parking in front of your own room is brilliant. The race track was about 3 min. drive and Brno center only about 10 min. Great location... Will come back for sure... I couldn´t stay longer
Very good staff, good food, quiet hotel good for a stay.
The hotel and the restaurant is perfect!
Very nice and helpful receptionist as well as other members of staff. Hotel restaurant offers great gourmet experience high above the Czech standard. All for very reasonable prices. Nothing, everything was just perfect!
Waiter at dinner was professional, suprised himself that hotel do not offers local drinks. location out of town, near con struction site - you can hear works since early morning, mix of hotel rooms with bussines officies, very loudy in the morning, lack of any information at breakfast - once you finish your choice of buffet you cmay learn that hotel offers also breakfest 'a'la cart".
Service was excellent and the rooms were perfect and comfortable Check in and check out hours they should re-adjust this...
Staff were helpful. Restaurant was good. Courtyard restaurant was very pleasant. Room was small. Public areas were not air conditioned - vey hot. Some distance from centre.
Food @ the Restaurant was really good. Free parking space. Free wifi. Really small rooms. We had a double room but hat difficulties where to put our luggage. The breakfast choice isn't very good. a lady works there and looks after the buffet but if there are for example no fruits left she doesn't get new ones. Bad coffee.
location - rounded by highways from 2 sides and a car repair shop from 3rd and a shopping mall from the 4th
Flexibility of personal and friendly accomodation. Breakfast is quite good and restaurant extraordinary good.
It's a design hotel with a lot of attentions for guests Difficulty to find it
The staff were very friendly and helpfull. Food was good. Hotel was very clean
the hotel is near a big and beautiful lake with good way for riding bicycle and jugging. Free internet is available for hotel guest. the breakfast is good. there is no soap in the wc. it is really difficult to find the hotel without GPS.
spacious double room & good restaurant not so easy to acces the hotel in the evening, beacause it is not in Brno but in some village and without an exact address (no building number)
meals at restaurant the wooden ceiling was noisy a bit
Excellent hotel. Rooms on third floor has a beautiful forest view. This hotel has it's own bar and restaurant.
nice location near the lake weird smell from the bathroom, we didnt get fresh towels
Chudá snídaně, nebylo čerstvé pečivo - rohlíky minimálně z předešlého dne.
Satisfied well cleaned up and tidy room. Restaurant is nice! NOT salty, tastes good.
The room was excellent, very clean and newly furbished. Attention to small details such as air freshner, a couple of roses and so forth.It has a small restaurant (not pricey) Easy to find. We do recommend it. We only warn you that it is not always easy to communicate in english - in fact, a characteristic in smaller villages.
Our room for four was very nice, the restaurant food was adequate and the overal price was an excellent value. The Internet was not working in the rooms, but we were able to use the hotels Internet connection on their own PC.
everything good for the price.
It had a central location and we were able to park safely and easily. The room was good and comfortable.
Beautiful historic achitecture and restaurants. Yes I find it innappropriate for hotel of this class and its excellent tourist location to have a small army of prostitutes hanging around in the lounge, reception and bar in the evenings. This gives a poor imprerssion to serious business people and tourists.
the friendly staff and the nice breakfast to go early the morning we left to catch the train we were totally happy
Good, comfortable large bedrooms Smoking in the lobby and lounge
Right next to the main train station. Great location. Wonderful staff. Hotel showing some age, but it's clean and has all the modern amenities. 2 small beds instead of 1 big one.
Hotel Staff provided an excellent service. The room facilities were off exceptional standard.
Comfortable room, great location, Nice restaurant. Bar and minibar were expensive, free wi-fi only available in the lobby area, no tea/coffee facilities in the room, no ironing facilities in the room.
Room was too hot, heater could not be switched off, had to change room at 1am in the morning.
Great staff, very friendly, very professional. When the parking ticket machine didn't work, the staff let me park for free in their area. Great breakfast, very good AC, great room. Not much parking downtown and the parking ticket machines took my money without giving me a ticket. But when the hotel heard that they let me park for free in their lot.
This is a very smart hotel for the price I paid. The restaurant was lovely but nobody seemed to use it.
Very good value for money
It was central to the city and opposite the bus station which was very convenient. It was a nice hotel and was very clean. The service was not very good from all of the staff.
It is in the center vof the old town and all historical places are very close. In addition, there are many shops around Sometimes noise from street is higher
Very friendly helpful staff. Nice place.
Was very central Needed some air conditioning
nice location the breakfast was bad.
We arrived late in the evening and were friendly welcomed at the reception and processed quickly.
central location, comfortable room poor breakfast
It was my second stay there. Nice place for normal price in the center of the old town Sometimes the noise from the street is higher
Locaton is excellent. Although retro stlye is trendy these days, the furnishing, design, service level seems belonging to somewhere between 70's and 80's. Only pricing level is uptodate or even higher than usual.
Location to shopping ,public transport. Just a little dull on walking in but after that fine
Good location very close to the center Hotel needs updating.
The location was great and the staff very friendly Parking was not "available" and we had to pay for it.
a bit old-fashioned, but nice atmosphere upper levels too hot in summer, lower levels - too close to noisy street
Breakfast assortment was good. Internet connection great throughout hotel even restaurant. Balcony. Nice kitchen, Big bathroom. Easy to find. Small things, heat hard to control, TV only had Chechen language; at least a English News channel would be valuable to guests who don't speak Chechen. Location while easy walking distance of center and public transport is sort of rundown area
The room was perfectly adequate for the rate, liked the large bathroom. It was very clean, comfortable and the location was unbeatable! The other hotel in the immediate vicinity had a much more updated, modern decor (Comsa Hotel) for very little more money (we visited friends who were staying there, so saw for ourselves)
As a business traveler I like when everything goes right when I arrive to the hotel which was the case. I arrive late and the restaurant was still open with a nice carte. Hotel staff was pleasant, polite and smilly.
Comunistic stuff without smile, dirthy pool. If the room we have got was Premium, I can´t imagine the size of standard one.
My stay at the Hotel was for business. I was able to meet with colleagues for business discussions at the hotel.
good position in the city and good brakfast very difficult access due to the road construction
The location is really good. Near the old town, across the street from the castle. The food was ok, the rooms pretty nice. Coffee at the bar downstairs is really bad, they serve it in some old communistic cups.
Very good standard of room; helpful desk staff. Smoking areas not acceptable.
Location No complaints
Very good location. Nice and clean. Comfortable beds. Good breakfest. Very unprofessional front desk staff. Maybe someone should tell her that smartass remarks of the personal nature are not such a good idea in the upclass hotel of this nature.
The gym facilities No